NESA Training Events
WEBINAR
Mental Health - a quick response
Tuesday 29 May 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Mental health problems are all too common in our communities, and we seek to avoid language that could trigger episodes or make matters worse. However, front line staff may come across situations where a client needs immediate assistance. The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health problem. Tune in and listen to Ian Mackie comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within the employment services environment.
key elements
- How social norms are formed
- How to speak and interact to avoid triggering episodes or making matters worse
- When something is not quite right
- How do we conduct our business so that we avoid copycat behaviours
- Referral and follow up
- Helping yourself – building an affirming workplace culture
FACILITATOR
Ian Mackie
Ian has had a long and distinguished career in Queensland schools. He has worked across the state in teaching and principal roles. In the 1990’s he was President of the Teachers’ Union and went on to a long career as a very senior public servant. He served as the first Training Ombudsman returning to schools in 2005 to achieve national acclaim for the “job guarantee” methodology now used in many high schools around the country. He left the Public Service as an Assistant Director General in 2011 to pursue his interest in improving outcomes for Indigenous students. This has led to his intense study and research into the use of Nudge Theory in all schools. He is connected at highest levels of government and business.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
3 PART COACHING PROGRAMME
DES 2018 Employment Consultant Induction
Starts Wednesday 13 June 2018 | 2:00pm AEST
Target Group
New DES Frontline staff
Summary
In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES 2018 Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our Employment Consultant Induction coaching programme has a focus on the DES 2018 core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
WHAT YOU CAN EXPECT
Over three on-line webinar sessions, Matt Eldridge will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
Expected outcomes
- Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Wednesday 13 June 2018 at 2pm AEST (1:30pm SA and NT and 12noon WA)
- Brief history of employment services
- Role of the consultant
- Contract and service delivery
- DES 2018 contract KPI’s and remaining compliant
- Managing participant expectations
- Core DES 2018 servicing steps
- Social security law
- Consultant tools of the trade
- Appointment management
Activity: Research and summarise what is a “Client Centred focussed service”
Session 2 – Working with participants (Broadcasts on Friday 15 June 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- Activity discussion
- Case management planning skills to meet KPI
- Participant centred servicing.
- Case note structure and strategies
- Creating effective Job Plans
- Resume building
- Challenges to employment
Activity: Research the Disability Service Standards and Principles – what are they?
Session 3 – Wrap around serving your participants (Broadcasts on Friday 22 June 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- Activity discussion
- Lifestyle adjustment
- DES Post Placement Support process and strategies for when placements fall over
- Engaging stake holders
- DES Outcome cycle
- Ongoing support
- Job in jeopardy
- Individual rights
FACILITATOR
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.
COST
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
Why you should attend
DES managers need to understand person centered approaches and adopt new techniques to drive quality services and high performing teams. This interactive workshop will cover practical information and techniques for leading effective service and performance.
Our DES forum is specifically designed to meet the needs of:
Regional Managers
Site Managers
New DES Providers
Topics covered
Making Connections
• Lived experience and why it matters
• Understanding the disability landscape
• Identifying and connecting with key referral partners
Service Management
• DEEDS, guidelines and provider compliance
• Achieving performance through 30 30 30 caseload management
• Engagement - reducing resistance through practical person centered approaches
• Building better practice through leading strategic interventions
Maximising Performance
• Retaining employers
• Collaborating for success
• Outcome sustainability through effective post placement and ongoing support
• Tools and resources
Leading services and performance in a consumer driven market
Meet our presenters
Annette Gill
NESA Principal Policy Advisor
Annette has worked with not for profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s. Annette was Policy Manager at NESA from 2003 - 2013. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.
Vanessa Puopolo
NESA Policy Advisor
Vanessa has worked in the employment services sector for over 9 years after completing a Bachelor of Applied Science (Disability) in 2007. In 2013 Vanessa joined the NESA policy team engaging with NESA members through outreach to identify operational and policy related issues across the breadth of all employment programmes including jobactive, DES, TTW and WfD, she is focused on being a voice and influence that helps shape employment programme settings to achieve operational efficiencies for staff whilst ensuring programmes tangibly meeting the needs of job seekers through effective and efficient services.
Event Details
Thursday 21 June 2018
Registration 9.00am
Workshop 9.30am - 4.30pm
Mantra Tullamarine Hotel, Melbourne
Cnr Melrose Drive & Trade Park Drive, Tullamarine
Shuttle Bus from/to Airport: Complimentary
Event prices
NESA MEMBER REGISTRATION
.-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA MEMBER GROUP REGISTRATION
3 OR MORE PEOPLE-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NON-MEMBER REGISTRATION
.-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA Training Events
3 PART COACHING PROGRAMME
jobactive Employment Consultant Induction
Starts Tuesday 10 July 2018 | 2:00pm AEST
Target Group
New jobactive Employment Consultants (will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Summary
In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can.
WHAT YOU CAN EXPECT
Over three webinar sessions, Matt Eldridge will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction programs.
Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation.
About the three sessions
WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Tuesday 10 July 2018 at 2pm AEST)
- Brief introduction to the industry
- Consultants’ “tools of the trade”
- Negotiation strategies
- Creating behavioural change
- Effective questioning strategies
- Strategies for client cohorts
- Effective interviewing
- Working with resistance
Activity: Segment your caseload into industry and client cohort groups
WEBINAR 2 – Service Delivery (Broadcasts on Tuesday 17 July 2018 at 2pm AEST)
- Case management strategies to meet KPI’s
- Case noting strategies
- Creating effective Job Plans
- Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
- Effective diary management
- Activity management
- Client marketing strategies
- Proof of service
- Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement
WEBINAR 3 – Outcomes Requirements (Broadcasts on Tuesday 24 July 2018 at 2pm AEST)
- Post placement support process
- Outcome cycle
- Evidence collection
- Strategies for when placements fail
- Strategies to ensure clients declare income
- Technology to support the job seeker and employer
- Workplace modification
FACILITATOR
Matt Eldridge (controlled Chaos)
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.
COST
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
2 PART COACHING PROGRAMME
Managing Challenging and Aggressive Client Behaviour
Thursday 19 July 2018 | 2:00pm AEST
Target Group
All staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session online coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach in which learners will be given work-based activities to be completed as part of the series.
WHAT YOU CAN EXPECT
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Thursday 19 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication.
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment
Extra details
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation and a Certificate of Completion will be distributed to all registrants once the series has been completed.
FACILITATOR
Matt Luttrell (BOUNCE Australia)
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both frontline and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
COST
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Understand how online applications and recruitment databases are screening out your job seekers resumes
Monday 23 July 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All Frontline staff
Summary
Have you every pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.
This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The change from human eyes reviewing the initial application and computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers success. It will make you look at your resume templates in a whole new light.
Please note that the content is always being updated and attendees will receive a list of important links.
WHAT YOU CAN EXPECT
- An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
- The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty – why this doesn’t work with online applications
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list
About the Facilitaor
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Engaging the Reluctant Job Seeker
Monday 6 August 2018 | 2pm AEST (1:30pm in SA, & NT and 12 noon in WA)
Target Group
All front line staff
Summary
Are you or your staff struggling with disengaged job seekers?
Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
WHAT Is Being Covered
- WIIFM – Making the benefits clear and relevant for job seekers
- Ensuring that every contact counts and has a purpose
- Putting a value on the service you offer to job seekers
- Using free online tools that can assist with engagement
- How providing group services can assist with motivation
FACILITATOR
Rebecca Herbertson (Betterlink)
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation itself which can be used as a future resource, will be sent to registrants
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA National Conference | 8 - 9 August 2018 | Hilton Hotel Brisbane
Inspiring Progress
Building resilience and agility through focussed leadership
Who Should Attend
This conference has something for everyone in the employment services sector! Delegates will have the opportunity to attend plenary and workshop sessions that explore current issues, global trends and the broader policy environment shaping the sector. The programme will be relevant to all employment services.
"The NESA conference was a positive experience that allowed me to feel a sense of industry inclusion and recognition. This confidence will prompt me to explore new ideas and challenge my comfort zone."
- 2017 Conference Delegate
Our Event Speakers
Plenary Speakers
THE HON JANE PRENTICE MP
Assistant Minster for Social Services and Disability Services
THE HON ED HUSIC MP
Shadow Minister for Employment Services, Workforce Participation and Future of Work, Shadow Minister for the Digital Economy
SENATOR THE HON ZED SESELJA
Assistant Minister for Social Services and Disability Services
SIR BILL ENGLISH
Sir Bill English served in the New Zealand Parliament from his election in 1990 representing rural Southland until February 2018.
Mike Symonds - MC
"Highly engaging, practical and fun!" Mike Symonds is a playful and engaging Keynote Speaker and Corporate MC who will educate, inspire and entertain you.
rOWENA mCnALLY
Independent Chair
NESA
ANDREW GRIFFITHS
Andrew is a global commentator covering innovative business, customer connection and entrepreneurialism.
Professor Kristy Muir
CEO Centre for Social Impact (CSI) and member of UNSW Sydney’s Council
Michael McQueen
A multi-award winning speaker, trend forecaster and six-time bestselling author.
Kathy Kelly
Kathy’s story isn't just about loss and immense grief, it's about resilience and courage and the determination to stand up and change a broken system.
DAY 1 - Workshop Presenters
Chris Kerr
Recipient of the 2003 Centenary Medal for service to the disabled community WA Disability Services Commission "Count Me In" Mid-West Ambassador
SEAN ARMISTEAD
General Manager - Indigenous and Community Engagement at Sodexo
Lindsey Ricker
OECD - Policy Analyst, LESI Programme (Local Employment, Skills and Social Innovation)
JODY HAMILTON
Lead Facilitator and Founder at LIFT Social Enterprise - I LIFT, You LIFT, We LIFT
Kristine Salgado
Managing Principal – FINPRO Marsh Pty Ltd
DANIELLE WILLIAMS
Assistant Director Job seeker Participation & Compliance Branch
Professor John Mendoza
Director, ConNetica Adjunct Professor, Health and Sport Science, University of Sunshine Coast Adjunct Associate Professor, Medicine, Sydney University
DR Kylie Henderson
Founder and Managing Director Back2Work
Kerryn Kovacevic
A/g Group Manager Employment Systems Group Department of Jobs & Small Business
Peter Broadhead
Branch Manager – DES Department of Social Services
EMMA HILL
Director, Mature Age Programs Team
Jodie WEARNE
Branch Manager Incentives and Investments Branch
Helen Boyle
Acting Director Job Seeker Eligibility and Services Assessment Services and Outcomes Branch
CRAIG WATERSON
Senior Adviser
Department of the Prime Minister and Cabinet
CHLOE BIRD
Assistant Secretary Department of the Prime Minister and Cabinet Community and Economic Development Division
Sandra McPhee AM
Independent Chair Employment Services Expert Advisory Panel
Martin Hehir
Deputy Secretary Department of Jobs and Small Business
Nicholas Dowie
Branch Manager Department of Jobs and Small Business Active Labour Market Assistance 2020
Chris D’Souza
Director
NDIS Market Oversight Branch
Department of Social Services
Malcolm Greening
Assistant Secretary of the Industry, Regional and International Strategies Branch
Nisette Anderson
Director, Regional Policy in the Department of Jobs and Small Business, Industry, Regional & International Strategy Branch
Ali Jalayer
Assistant Secretary Department of Jobs and Small Business Specialist Programmes Branch, Youth and Programmes Group
CRAIG DUNKELD
Senior Advisor, Business Development
Department of Jobs and Small Business
sarah clough
Assistant Secretary, Employment Branch
Department of Jobs and Small Business
DAY 2 - Workshop Presenters
Sara Parrott
Executive Manager Corporate Responsibility
Suncorp
Dr Abigail Powell
Senior Research Fellow, Centre for Social Impact
Maria Smith
Founder and CEO
Bounce Australia
Dr Emma Campbell
CEO Federation of Ethnic Communities' Councils of Australia (FECCA)
Sarah Kallon
Practitioner Pure Insights
Matthew Cox
Co-chair the Logan City of Choice Leadership Team.
Richard Reid
Account Manager Queensland Department of Jobs and Small Business
Gail Kerr OAM
CEO, Access Youth support, housing and social enterprise services for migrants, refugees and Australian born clients – DES Provider
Lynette Phuong
Project Manager of
Digital Springboard
Infoxchange
Dr Michael McGann
ARC Research Fellow
School of Social and Political Sciences
University of Melbourne
Belinda-Jane Dolan
CEO
Clariti Group
Greg Mazzone
Director Digital Information Assurance Section & External Systems Certification Authority
ANDREW GRIFFITHS
Andrew is a global commentator covering innovative business, customer connection and entrepreneurialism.
Facilitators
Annette Gill
Head of OECD Employment and Skills Unit, Local Employment, Skills, and Social Innovation Division (LESI)
MATT CLARKE
Deputy CEO
NESA
VANESSA PUOPOLO
Policy Advisor
NESA
AMANDA OWEN
Project Manager RSAS
NESA
JOHN PERRY
Manager
Access Community Services
Marg Lourey
Senior Policy Advisor
NESA
Miro Lojanica
Senior Project Manager
NESA
NESA Awards for Excellence
Be acknowledged for industry excellence!
The Awards highlight the commitment this sector has made to improving the well-being of our community, the excellent levels of service offered and the very real successes resulting from hard work and innovation at the frontline.
MORE INFORMATION COMING SOON!
Event Details
VENUE
Brisbane Hilton Hotel
190 Elizabeth St
Brisbane City QLD 4000
WELCOME RECEPTION
Tuesday 7 August
6.30pm - 8.00pm
CONFERENCE
Wednesday 8 and
Thursday 9 August
GALA AWARDS DINNER
Wednesday 8 August
From 7.30pm
Meet our Sponsors and Exhibitors
Contact Us
REGISTRATIONS
EXHIBITION AND SPONSORSHIP OPPORTUNITIES
AWARDS FOR EXCELLENCE
NESA Awards for Excellence
ABOUT THE AWARDS
Importance of the Awards
The NESA National awards during their fourteen years, have highlighted the commitment this sector has made to improving the well-being of our community, the excellent levels of service offered and the very real successes resulting from hard work and innovation.
The National Employment Services Awards for Excellence are:
- Fostering high standards in the employment services sector
- Recognising employers who provide employment opportunities and a workplace environment which supports the retention and development of job seekers, particularly those who are disadvantaged
- Honouring job seekers who have overcome disadvantage to obtain and retain appropriate employment
- Encouraging employers to adopt and support employment services programmes
- Providing a benchmark for excellence within the sector
- Reinforcing the value of the sector and fostering job seeker, employer and public confidence
- Promoting professional development and education within the employment services sector
The nominees in the six categories undergo a comprehensive and rigorous assessment process, with auditing, variance, due diligence and means weighting applied. Only nominees who reach an acceptable benchmark in scores are considered for a finalist berth, and NESA only announces a maximum of three finalists in all excellence awards categories except the Employment Consultant, which may have four if there is an inclusion of the Bright Star award.
Entry and Winner Benefits
National finalist benefits include:
- Accommodation for one night to attend the Awards for all finalists in the Achiever and Employment Consultant categories. The nominating Employment Consultant for Achiever of the Year finalists also receives this benefit.
- In addition, one representative from each Innovation in Indigenous Employment Award and each Excellence in Collaboration Award and Innovation in Disability Employment - Team Award finalist will receive this benefit.
- Return economy airline ticket from your closest major regional or metropolitan airport for all finalists in the Achiever and Employment Consultant categories.
- The nominating Employment Consultant for Achiever of the Year finalists will also fly with the former job seeker that they nominated.
- In addition, the representing member of each Innovation in Disability Employment – Team Award finalist, Excellence in Indigenous Employment Award finalist and Excellence in Collaboration Award finalist will receive a return economy ticket.
- The right to use NESA’s awards seal on collateral for two years.
- Promotion of your success in national, state and local media.
- A high quality, framed certificate for display.
- Greater recognition within the industry and with key external stakeholders.
- One ticket to the Gala Awards Dinner for each finalist or finalist representative.
- VIP status at the invitation-only Champion’s Reception immediately prior to the Gala Awards Dinner for finalists / finalist representatives in all categories. Other VIPs in attendance will include sponsors, Government Ministers and a select number of industry leaders
National Winners Receive:
- A prestigious Award trophy
- An ability to promote the win for two years
- An Awards seal and guidelines to help promote the win
- Inclusion on the NESA website and in the NESA Annual Report
- Additional PR campaign
Congratulations to all our
Award winners and finalists
AWARD CATEGORIES
Achiever of the Year
SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS
Recognises a former job seeker who has overcome extraordinary disadvantage to embrace employment
Qualifying period:
The nominee job seeker must have gained and retained full-time employment or full-capacity employment in the past two years (since June 2016).
Eligibility:
The nominee must still be employed on the date of the awards – 8 August 2018
Champion Employer of the Year
SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS
Recognises organisations that give disadvantaged Australians a fair go
Qualifying period:
1 July 2017 - 30 June 2018
Eligibility:
Employers must have used employment services offered by a current NESA member organisation in 2017 / 18.
Innovation in Indigenous Employment
SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS
Recognises employment services professionals and organisations who find work for Indigenous Australians
Qualifying period:
1 July 2017 - 30 June 2018
Eligibility:
Open to employment consultants and teams working jobactive programmes who can demonstrate through innovation in servicing, how they have achieved notable, measurable outcomes for Indigenous job seekers.
Submissions are encouraged from both individuals and teams, and a “team” can constitute:
* A provider
* An entire branch or office
* A geographically based team i.e. regional or Employment Region
* A work group within a larger team
* A group formed to achieve a specified Indigenous outcome.
Innovation in Disability Employment - Team
SUPPORTED BY THE AUSTRALIAN GOVERNMENT - JOBACCESS
Recognises employment service providers and employment organisations who have worked together to assist people with a disability
Qualifying period:
The innovative disability-related project must have started or operated between 1 July 2017 and 30 June 2018.
Eligibility:
Teams are required to demonstrate how they delivered disability-related innovation to either clients or employers. Judges will accept that a “team” constitutes:
* An entire branch or office
* A geographically based team i.e. regional or ESA
* A work group within a larger team
* A group formed to achieve a specified outcome or project
* An office or corporate support group
Employment Consultant of the Year
SUPPORTED BY NESA
Recognises professionals who work to find jobs for disadvantaged Australians across all employment services programmes
Qualifying period:
1 July 2017 - 30 June 2018
Eligibility:
Must be employed by an organisation which is a current NESA member on the date that award submissions close (25 June 2018).
Excellence in Collaboration
SUPPORTED BY SUNSUPER
Recognises organisations working within any employment services programme, who demonstrate innovation and excellence in delivering outcomes for job seekers, community organisations and employers.
Qualifying period:
1 July 2017 - 30 June 2018
Eligibility:
Open to organisations who can demonstrate innovation and excellence in delivering outcomes for job seekers, community organisations and employers. All nominees are required to demonstrate how they clearly delivered collaboration in achieving innovation and excellence in service between all parties. Joint entries between NESA members and other members or non-member organisations is encouraged as long as a key organisation involved in developing and delivering the project is a NESA member.
Judges' Top Five Tips
Tip 1.
Really read and understand the criteria – analyze the questions so you understand exactly what is being asked of you.
Tip 2.
Make sure you answer every part of the question being asked. For instance, if a question asks you to “Demonstrate through a career and life achievement timeline how you have worked towards continual improvement and excellence" then make sure you provide both life (such as community, family, sports) and career information.
Tip 3.
Avoid writing Motherhood Statements. These are expansive, sweeping claims or declarations that are so generic as to be meaningless. They contain very little substance, and therefore typically cannot be disputed.
Tip 4.
Be specific about your or the nominee's achievements - make statements that can be quantified and then provide the proof (numbers, data, examples) that support your claims. Wherever possible, use more than one statistic to prove the point.
Tip 5.
If you are writing about yourself, then be yourself. Judges want to get to know you from the pages of your submission. They want to gain insight into the type of person you are – What are your values and your passions?
THE JUDGES
NESA's Judges
Judges are employment and business leaders with expertise in the areas of recruitment, placement, social inclusion, youth engagement and mental health. All judges are volunteers, and so it is very important that the process be streamlined and hassle-free.
Assessment is conducted in three phases:
1. Scoring of submissions by judges.
2. Auditing and variance (the awards convenors).
3. Deliberation, facilitated by awards convenors, where all judges in a specific category come together (via teleconference) to provide final assurance that audited results reflect the judges’ expectations.
Meet the Judges
Marion Webster, AO
Marion has worked in the not-for-profit and philanthropic sector in Australia and internationally.
She is currently the Executive Director of Kilfinan Australia, a simple concept which involves matching senior corporate and public sector leaders with not for profit CEOs to provide confidential, free, one-on-one mentoring. She was previously founding director of Philanthropy Australia and has worked as a CEO in child and family welfare, as well as migrant and refugee services.
Marion was a founding trustee and Chair of Australian Communities Foundation, a founding trustee of Auckland Communities Foundation, and founding Chair of Fitted for Work. In 2004 she was awarded an OAM for services to philanthropy and the community.
Dr Peter Laver, AM
After 40 years working with BHP in senior positions, Peter retired in 1998 to pursue other interests where he remains passionate – education, science, innovation and employment. A former Chancellor of the Victorian University of Technology, he has held more than 30 Chair, President, Vice-President and Director standings.
This has included for organisations such as the Australian Academy of Technological Sciences and Engineering, National Board of Employment Education and Training, Victorian Learning and Employment Skills Commission, Community Advisory Council for the Community Support Fund, and the Prime Minister’s Science Prizes. In addition, he provides voluntary expertise to many not-for-profit organisations.
Adrian Panozzo
Adrian is the Director of Better Life Group, a social impact and strategy company dedicated to developing organisational change, shared value and social enterprise business solutions to social issues. He has also been highly influential in guiding organisations through positive transformation by integrating people, community, social and business goals into their vision.
Adrian was the CEO of Reclink Australia. Under his guidance, Reclink grew in membership of community organisations from 100 to more than 500. Some of his other achievements include a Churchill Fellowship, Stanford University’s Executive Program for Not for Profit Leaders, and two times finisher of the Marathon de Sable - a 260km seven-day race across the Sahara Desert.
The Judging Process
Submissions undergo a comprehensive and rigorous assessment process.
Three judges are assigned to each submission in each category.
Judges are typically given 7 – 10 days to score the submissions assigned to them.
The judging progress is checked and, where pertinent, judges are sent a gentle reminder of the completion date.
Judges score every question and provide feedback on how to improve each submission.
Once all entries are scored then award convenors conduct an audit – cross-checking all scores given by all judges to identify instances where a judge’s score is out of sync by more than 20 percentile with other judges. Where this occurs award convenors check the submission before contacting the judge about this matter to talk through their score and, where appropriate, requesting a re-assessment of that specific question. (Most often the judge has simply misread or
misinterpreted information in the submission. However, without this vital step worthy winners can fail to reach finalist status or incorrect nominees can be announced as winners.)
Where the number of entries is too great to be assigned to just three judges then an additional, pivotal process is introduced whereby all judges for the one category are compared through a variable means calculation. If this results in a variance that is then applied to submission scores. This ensures nominees compete on an equal playing field with none disadvantaged by “harsh” or “easy” scoring judges.
- A benchmark score applies to all submissions in each category before informing NESA and judges of the audited results for all entries that achieved the minimum benchmark.
- The deliberation teleconference is organised.
- Judges are provided with a timeframe and phone-in details to join the teleconference, only for the period relevant to the category or categories they judged.
- The winner and the next top three nominations are determined for each category during the teleconference.
- The winner and the next two top nominations are assigned finalist status, pending due diligence.
- If an issue is identified and confirmed during due diligence then the relevant nominee will be removed from contention and the third-top nomination becomes the finalist in that category.
- Finalists are then publically announced.
Entry Rules and Guidelines
NESA member organisations are encouraged to enter multiple nominees across all categories or more than one nomination within a category.
Each category has specific criteria and a separate submission is required for each nomination.
If you are entering the Achiever category and you are a former job seeker, then please take note that NESA or its Awards Coordinators will contact you and that you will have an opportunity to review all information that will be sent to the media and used in Awards e-bulletins.
By entering these Awards and completing your submission, all nominees:
- Are giving permission for NESA and its Awards Coordinators to describe your achievements at the Awards Gala Dinner and promote your achievements to the media.
- Understand that your identity and the submitting organisation will be disclosed during this process.
- Are granting NESA permission to reproduce supplied photographs (except where requested otherwise in the case of a former Job Seeker), the organisation’s logo and non-pecuniary information from your submission.
- Understand that your contact details may be passed to official members of the media pursuing legitimate stories resulting from the awards.
- Agree to abide by the judging panel decisions and accept that there will be no appeals.
NESA retains the right to:
- Contact finalists prior to the Awards presentation if deemed necessary, and all finalists must be prepared to attend the Awards presentation.
- Withdraw the granting of a particular honour if the award entrant (in the case of a previous Job Seeker or Employment Consultant) or a company representative (in the case of the Champion Employer) is not present to accept that award.
- Withdraw from judging any submissions received through a nominating organisation that goes into administration, voluntary receivership, liquidation or is declared bankrupt after the awards closing date.
Submissions must include:
- An answer to each online criterion
- Uploaded files where they have been requested
- A quality head and shoulders photograph or image of the nominee for the Achiever of the Year and Employment Consultant of the Year categories.
FAQ
Are the awards open to all employment programmes?
The awards are open to everyone who works in Disability Employment Services (DES), jobactive, ParentsNext, Youth Jobs PaTH, NEIS, Harvest Labour Services, and National Harvest Labour Information Service. In addition, Employment Consultant of the Year nominees can be working in Community Development Programme (CDP).
What questions do I need to answer to complete my award submission?
I work in a programme area other than jobactive. Can I still apply for the awards?
Absolutely. The NESA Awards are designed to honour everyone that is working as an employment provider under an Australian Government programme and who works for a NESA member. This includes Community Development Programme (CDP), Disability Employment Services (DES) and jobactive.
Can we submit a few days late?
No. In the interest of fairness to all participants, no late entries will be accepted.
NESA Training Events
WEBINAR
Hard Conversations and the Relationship-Building Process
Monday 13 August 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All frontline staff & site managers
Summary
Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.
Join NESA’s Policy and Communications Officer, Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.
we will explore
- How meaning works (you might be surprised!)
- Communicative styles and their utility
- The fight or flight response and how to manage it
- The importance of altercentrism
- Speaking with your ears (active listening strategies)
FACILITATOR
Dr. Colin Harrison
Dr. Colin Harrison holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
