NESA National Conference | 8 - 9 August 2018 | Hilton Hotel Brisbane
Inspiring Progress
Building resilience and agility through focussed leadership
Who Should Attend
This conference has something for everyone in the employment services sector! Delegates will have the opportunity to attend plenary and workshop sessions that explore current issues, global trends and the broader policy environment shaping the sector. The programme will be relevant to all employment services.
"The NESA conference was a positive experience that allowed me to feel a sense of industry inclusion and recognition. This confidence will prompt me to explore new ideas and challenge my comfort zone."
- 2017 Conference Delegate
Our Event Speakers
Plenary Speakers
THE HON JANE PRENTICE MP
Assistant Minster for Social Services and Disability Services
THE HON ED HUSIC MP
Shadow Minister for Employment Services, Workforce Participation and Future of Work, Shadow Minister for the Digital Economy
SENATOR THE HON ZED SESELJA
Assistant Minister for Social Services and Disability Services
SIR BILL ENGLISH
Sir Bill English served in the New Zealand Parliament from his election in 1990 representing rural Southland until February 2018.
Mike Symonds - MC
"Highly engaging, practical and fun!" Mike Symonds is a playful and engaging Keynote Speaker and Corporate MC who will educate, inspire and entertain you.
rOWENA mCnALLY
Independent Chair
NESA
ANDREW GRIFFITHS
Andrew is a global commentator covering innovative business, customer connection and entrepreneurialism.
Professor Kristy Muir
CEO Centre for Social Impact (CSI) and member of UNSW Sydney’s Council
Michael McQueen
A multi-award winning speaker, trend forecaster and six-time bestselling author.
Kathy Kelly
Kathy’s story isn't just about loss and immense grief, it's about resilience and courage and the determination to stand up and change a broken system.
DAY 1 - Workshop Presenters
Chris Kerr
Recipient of the 2003 Centenary Medal for service to the disabled community WA Disability Services Commission "Count Me In" Mid-West Ambassador
SEAN ARMISTEAD
General Manager - Indigenous and Community Engagement at Sodexo
Lindsey Ricker
OECD - Policy Analyst, LESI Programme (Local Employment, Skills and Social Innovation)
JODY HAMILTON
Lead Facilitator and Founder at LIFT Social Enterprise - I LIFT, You LIFT, We LIFT
Kristine Salgado
Managing Principal – FINPRO Marsh Pty Ltd
DANIELLE WILLIAMS
Assistant Director Job seeker Participation & Compliance Branch
Professor John Mendoza
Director, ConNetica Adjunct Professor, Health and Sport Science, University of Sunshine Coast Adjunct Associate Professor, Medicine, Sydney University
DR Kylie Henderson
Founder and Managing Director Back2Work
Kerryn Kovacevic
A/g Group Manager Employment Systems Group Department of Jobs & Small Business
Peter Broadhead
Branch Manager – DES Department of Social Services
EMMA HILL
Director, Mature Age Programs Team
Jodie WEARNE
Branch Manager Incentives and Investments Branch
Helen Boyle
Acting Director Job Seeker Eligibility and Services Assessment Services and Outcomes Branch
CRAIG WATERSON
Senior Adviser
Department of the Prime Minister and Cabinet
CHLOE BIRD
Assistant Secretary Department of the Prime Minister and Cabinet Community and Economic Development Division
Sandra McPhee AM
Independent Chair Employment Services Expert Advisory Panel
Martin Hehir
Deputy Secretary Department of Jobs and Small Business
Nicholas Dowie
Branch Manager Department of Jobs and Small Business Active Labour Market Assistance 2020
Chris D’Souza
Director
NDIS Market Oversight Branch
Department of Social Services
Malcolm Greening
Assistant Secretary of the Industry, Regional and International Strategies Branch
Nisette Anderson
Director, Regional Policy in the Department of Jobs and Small Business, Industry, Regional & International Strategy Branch
Ali Jalayer
Assistant Secretary Department of Jobs and Small Business Specialist Programmes Branch, Youth and Programmes Group
CRAIG DUNKELD
Senior Advisor, Business Development
Department of Jobs and Small Business
sarah clough
Assistant Secretary, Employment Branch
Department of Jobs and Small Business
DAY 2 - Workshop Presenters
Sara Parrott
Executive Manager Corporate Responsibility
Suncorp
Dr Abigail Powell
Senior Research Fellow, Centre for Social Impact
Maria Smith
Founder and CEO
Bounce Australia
Dr Emma Campbell
CEO Federation of Ethnic Communities' Councils of Australia (FECCA)
Sarah Kallon
Practitioner Pure Insights
Matthew Cox
Co-chair the Logan City of Choice Leadership Team.
Richard Reid
Account Manager Queensland Department of Jobs and Small Business
Gail Kerr OAM
CEO, Access Youth support, housing and social enterprise services for migrants, refugees and Australian born clients – DES Provider
Lynette Phuong
Project Manager of
Digital Springboard
Infoxchange
Dr Michael McGann
ARC Research Fellow
School of Social and Political Sciences
University of Melbourne
Belinda-Jane Dolan
CEO
Clariti Group
Greg Mazzone
Director Digital Information Assurance Section & External Systems Certification Authority
ANDREW GRIFFITHS
Andrew is a global commentator covering innovative business, customer connection and entrepreneurialism.
Facilitators
Annette Gill
Head of OECD Employment and Skills Unit, Local Employment, Skills, and Social Innovation Division (LESI)
MATT CLARKE
Deputy CEO
NESA
VANESSA PUOPOLO
Policy Advisor
NESA
AMANDA OWEN
Project Manager RSAS
NESA
JOHN PERRY
Manager
Access Community Services
Marg Lourey
Senior Policy Advisor
NESA
Miro Lojanica
Senior Project Manager
NESA
NESA Awards for Excellence
Be acknowledged for industry excellence!
The Awards highlight the commitment this sector has made to improving the well-being of our community, the excellent levels of service offered and the very real successes resulting from hard work and innovation at the frontline.
MORE INFORMATION COMING SOON!
Event Details
VENUE
Brisbane Hilton Hotel
190 Elizabeth St
Brisbane City QLD 4000
WELCOME RECEPTION
Tuesday 7 August
6.30pm - 8.00pm
CONFERENCE
Wednesday 8 and
Thursday 9 August
GALA AWARDS DINNER
Wednesday 8 August
From 7.30pm
Meet our Sponsors and Exhibitors
Contact Us
REGISTRATIONS
EXHIBITION AND SPONSORSHIP OPPORTUNITIES
AWARDS FOR EXCELLENCE
NESA Awards for Excellence
ABOUT THE AWARDS
Importance of the Awards
The NESA National awards during their fourteen years, have highlighted the commitment this sector has made to improving the well-being of our community, the excellent levels of service offered and the very real successes resulting from hard work and innovation.
The National Employment Services Awards for Excellence are:
- Fostering high standards in the employment services sector
- Recognising employers who provide employment opportunities and a workplace environment which supports the retention and development of job seekers, particularly those who are disadvantaged
- Honouring job seekers who have overcome disadvantage to obtain and retain appropriate employment
- Encouraging employers to adopt and support employment services programmes
- Providing a benchmark for excellence within the sector
- Reinforcing the value of the sector and fostering job seeker, employer and public confidence
- Promoting professional development and education within the employment services sector
The nominees in the six categories undergo a comprehensive and rigorous assessment process, with auditing, variance, due diligence and means weighting applied. Only nominees who reach an acceptable benchmark in scores are considered for a finalist berth, and NESA only announces a maximum of three finalists in all excellence awards categories except the Employment Consultant, which may have four if there is an inclusion of the Bright Star award.
Entry and Winner Benefits
National finalist benefits include:
- Accommodation for one night to attend the Awards for all finalists in the Achiever and Employment Consultant categories. The nominating Employment Consultant for Achiever of the Year finalists also receives this benefit.
- In addition, one representative from each Innovation in Indigenous Employment Award and each Excellence in Collaboration Award and Innovation in Disability Employment - Team Award finalist will receive this benefit.
- Return economy airline ticket from your closest major regional or metropolitan airport for all finalists in the Achiever and Employment Consultant categories.
- The nominating Employment Consultant for Achiever of the Year finalists will also fly with the former job seeker that they nominated.
- In addition, the representing member of each Innovation in Disability Employment – Team Award finalist, Excellence in Indigenous Employment Award finalist and Excellence in Collaboration Award finalist will receive a return economy ticket.
- The right to use NESA’s awards seal on collateral for two years.
- Promotion of your success in national, state and local media.
- A high quality, framed certificate for display.
- Greater recognition within the industry and with key external stakeholders.
- One ticket to the Gala Awards Dinner for each finalist or finalist representative.
- VIP status at the invitation-only Champion’s Reception immediately prior to the Gala Awards Dinner for finalists / finalist representatives in all categories. Other VIPs in attendance will include sponsors, Government Ministers and a select number of industry leaders
National Winners Receive:
- A prestigious Award trophy
- An ability to promote the win for two years
- An Awards seal and guidelines to help promote the win
- Inclusion on the NESA website and in the NESA Annual Report
- Additional PR campaign
Congratulations to all our
Award winners and finalists
AWARD CATEGORIES
Achiever of the Year
SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS
Recognises a former job seeker who has overcome extraordinary disadvantage to embrace employment
Qualifying period:
The nominee job seeker must have gained and retained full-time employment or full-capacity employment in the past two years (since June 2016).
Eligibility:
The nominee must still be employed on the date of the awards – 8 August 2018
Champion Employer of the Year
SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS
Recognises organisations that give disadvantaged Australians a fair go
Qualifying period:
1 July 2017 - 30 June 2018
Eligibility:
Employers must have used employment services offered by a current NESA member organisation in 2017 / 18.
Innovation in Indigenous Employment
SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS
Recognises employment services professionals and organisations who find work for Indigenous Australians
Qualifying period:
1 July 2017 - 30 June 2018
Eligibility:
Open to employment consultants and teams working jobactive programmes who can demonstrate through innovation in servicing, how they have achieved notable, measurable outcomes for Indigenous job seekers.
Submissions are encouraged from both individuals and teams, and a “team” can constitute:
* A provider
* An entire branch or office
* A geographically based team i.e. regional or Employment Region
* A work group within a larger team
* A group formed to achieve a specified Indigenous outcome.
Innovation in Disability Employment - Team
SUPPORTED BY THE AUSTRALIAN GOVERNMENT - JOBACCESS
Recognises employment service providers and employment organisations who have worked together to assist people with a disability
Qualifying period:
The innovative disability-related project must have started or operated between 1 July 2017 and 30 June 2018.
Eligibility:
Teams are required to demonstrate how they delivered disability-related innovation to either clients or employers. Judges will accept that a “team” constitutes:
* An entire branch or office
* A geographically based team i.e. regional or ESA
* A work group within a larger team
* A group formed to achieve a specified outcome or project
* An office or corporate support group
Employment Consultant of the Year
SUPPORTED BY NESA
Recognises professionals who work to find jobs for disadvantaged Australians across all employment services programmes
Qualifying period:
1 July 2017 - 30 June 2018
Eligibility:
Must be employed by an organisation which is a current NESA member on the date that award submissions close (25 June 2018).
Excellence in Collaboration
SUPPORTED BY SUNSUPER
Recognises organisations working within any employment services programme, who demonstrate innovation and excellence in delivering outcomes for job seekers, community organisations and employers.
Qualifying period:
1 July 2017 - 30 June 2018
Eligibility:
Open to organisations who can demonstrate innovation and excellence in delivering outcomes for job seekers, community organisations and employers. All nominees are required to demonstrate how they clearly delivered collaboration in achieving innovation and excellence in service between all parties. Joint entries between NESA members and other members or non-member organisations is encouraged as long as a key organisation involved in developing and delivering the project is a NESA member.
Judges' Top Five Tips
Tip 1.
Really read and understand the criteria – analyze the questions so you understand exactly what is being asked of you.
Tip 2.
Make sure you answer every part of the question being asked. For instance, if a question asks you to “Demonstrate through a career and life achievement timeline how you have worked towards continual improvement and excellence" then make sure you provide both life (such as community, family, sports) and career information.
Tip 3.
Avoid writing Motherhood Statements. These are expansive, sweeping claims or declarations that are so generic as to be meaningless. They contain very little substance, and therefore typically cannot be disputed.
Tip 4.
Be specific about your or the nominee's achievements - make statements that can be quantified and then provide the proof (numbers, data, examples) that support your claims. Wherever possible, use more than one statistic to prove the point.
Tip 5.
If you are writing about yourself, then be yourself. Judges want to get to know you from the pages of your submission. They want to gain insight into the type of person you are – What are your values and your passions?
THE JUDGES
NESA's Judges
Judges are employment and business leaders with expertise in the areas of recruitment, placement, social inclusion, youth engagement and mental health. All judges are volunteers, and so it is very important that the process be streamlined and hassle-free.
Assessment is conducted in three phases:
1. Scoring of submissions by judges.
2. Auditing and variance (the awards convenors).
3. Deliberation, facilitated by awards convenors, where all judges in a specific category come together (via teleconference) to provide final assurance that audited results reflect the judges’ expectations.
Meet the Judges
Marion Webster, AO
Marion has worked in the not-for-profit and philanthropic sector in Australia and internationally.
She is currently the Executive Director of Kilfinan Australia, a simple concept which involves matching senior corporate and public sector leaders with not for profit CEOs to provide confidential, free, one-on-one mentoring. She was previously founding director of Philanthropy Australia and has worked as a CEO in child and family welfare, as well as migrant and refugee services.
Marion was a founding trustee and Chair of Australian Communities Foundation, a founding trustee of Auckland Communities Foundation, and founding Chair of Fitted for Work. In 2004 she was awarded an OAM for services to philanthropy and the community.
Dr Peter Laver, AM
After 40 years working with BHP in senior positions, Peter retired in 1998 to pursue other interests where he remains passionate – education, science, innovation and employment. A former Chancellor of the Victorian University of Technology, he has held more than 30 Chair, President, Vice-President and Director standings.
This has included for organisations such as the Australian Academy of Technological Sciences and Engineering, National Board of Employment Education and Training, Victorian Learning and Employment Skills Commission, Community Advisory Council for the Community Support Fund, and the Prime Minister’s Science Prizes. In addition, he provides voluntary expertise to many not-for-profit organisations.
Adrian Panozzo
Adrian is the Director of Better Life Group, a social impact and strategy company dedicated to developing organisational change, shared value and social enterprise business solutions to social issues. He has also been highly influential in guiding organisations through positive transformation by integrating people, community, social and business goals into their vision.
Adrian was the CEO of Reclink Australia. Under his guidance, Reclink grew in membership of community organisations from 100 to more than 500. Some of his other achievements include a Churchill Fellowship, Stanford University’s Executive Program for Not for Profit Leaders, and two times finisher of the Marathon de Sable - a 260km seven-day race across the Sahara Desert.
The Judging Process
Submissions undergo a comprehensive and rigorous assessment process.
Three judges are assigned to each submission in each category.
Judges are typically given 7 – 10 days to score the submissions assigned to them.
The judging progress is checked and, where pertinent, judges are sent a gentle reminder of the completion date.
Judges score every question and provide feedback on how to improve each submission.
Once all entries are scored then award convenors conduct an audit – cross-checking all scores given by all judges to identify instances where a judge’s score is out of sync by more than 20 percentile with other judges. Where this occurs award convenors check the submission before contacting the judge about this matter to talk through their score and, where appropriate, requesting a re-assessment of that specific question. (Most often the judge has simply misread or
misinterpreted information in the submission. However, without this vital step worthy winners can fail to reach finalist status or incorrect nominees can be announced as winners.)
Where the number of entries is too great to be assigned to just three judges then an additional, pivotal process is introduced whereby all judges for the one category are compared through a variable means calculation. If this results in a variance that is then applied to submission scores. This ensures nominees compete on an equal playing field with none disadvantaged by “harsh” or “easy” scoring judges.
- A benchmark score applies to all submissions in each category before informing NESA and judges of the audited results for all entries that achieved the minimum benchmark.
- The deliberation teleconference is organised.
- Judges are provided with a timeframe and phone-in details to join the teleconference, only for the period relevant to the category or categories they judged.
- The winner and the next top three nominations are determined for each category during the teleconference.
- The winner and the next two top nominations are assigned finalist status, pending due diligence.
- If an issue is identified and confirmed during due diligence then the relevant nominee will be removed from contention and the third-top nomination becomes the finalist in that category.
- Finalists are then publically announced.
Entry Rules and Guidelines
NESA member organisations are encouraged to enter multiple nominees across all categories or more than one nomination within a category.
Each category has specific criteria and a separate submission is required for each nomination.
If you are entering the Achiever category and you are a former job seeker, then please take note that NESA or its Awards Coordinators will contact you and that you will have an opportunity to review all information that will be sent to the media and used in Awards e-bulletins.
By entering these Awards and completing your submission, all nominees:
- Are giving permission for NESA and its Awards Coordinators to describe your achievements at the Awards Gala Dinner and promote your achievements to the media.
- Understand that your identity and the submitting organisation will be disclosed during this process.
- Are granting NESA permission to reproduce supplied photographs (except where requested otherwise in the case of a former Job Seeker), the organisation’s logo and non-pecuniary information from your submission.
- Understand that your contact details may be passed to official members of the media pursuing legitimate stories resulting from the awards.
- Agree to abide by the judging panel decisions and accept that there will be no appeals.
NESA retains the right to:
- Contact finalists prior to the Awards presentation if deemed necessary, and all finalists must be prepared to attend the Awards presentation.
- Withdraw the granting of a particular honour if the award entrant (in the case of a previous Job Seeker or Employment Consultant) or a company representative (in the case of the Champion Employer) is not present to accept that award.
- Withdraw from judging any submissions received through a nominating organisation that goes into administration, voluntary receivership, liquidation or is declared bankrupt after the awards closing date.
Submissions must include:
- An answer to each online criterion
- Uploaded files where they have been requested
- A quality head and shoulders photograph or image of the nominee for the Achiever of the Year and Employment Consultant of the Year categories.
FAQ
Are the awards open to all employment programmes?
The awards are open to everyone who works in Disability Employment Services (DES), jobactive, ParentsNext, Youth Jobs PaTH, NEIS, Harvest Labour Services, and National Harvest Labour Information Service. In addition, Employment Consultant of the Year nominees can be working in Community Development Programme (CDP).
What questions do I need to answer to complete my award submission?
I work in a programme area other than jobactive. Can I still apply for the awards?
Absolutely. The NESA Awards are designed to honour everyone that is working as an employment provider under an Australian Government programme and who works for a NESA member. This includes Community Development Programme (CDP), Disability Employment Services (DES) and jobactive.
Can we submit a few days late?
No. In the interest of fairness to all participants, no late entries will be accepted.
NESA Training Events
WORKSHOP
Motivating Resistant Clients
Melbourne | Thursday 6 September 2018 | Starts 9.30am sharp
Target Group
This workshop suits frontline staff, especially employment consultants, team leaders and executive staff ; working in the employment services sector
About
Resistant clients require a different level of investment to get them motivated and change their mindsets. This workshop takes a close look at why clients may be resistant, reluctant or suspicious. This 1-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding & sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adapt a more constructive method to achieving outcomes. Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the clients stage of change. This one-day workshop has been designed to build a framework to engage and motivate resistant clients. The aim of the workshop is to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.
What is being covered
Identify resistant clients
Understand the reasons for reluctance, including complex barriers
Learn the importance of deliberate and collaborative conversations about change using the Stages of Change Model
Learn motivational interviewing techniques for Employment Services
Learn effective ways to resolve discrepancy and ambivalence
Acquire skills in effective goal setting and change measurement
Learn skills to apply a solution focused, problem solving approach
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
COST
OTHER
At the end of the workshop participants will receive a Certificate of Attendance.
1 NOVEMBER 2018
NESA LEADERSHIP FORUM
Industry Briefing - Employment Policy
What changes are coming for employment services?
WHO SHOULD ATTEND
NESA members only!
This forum is targeted to CEO’s and Senior Industry Executives in the employment services sector.
Topics to be covered...
Targeted jobseeker compliance framework
Online JSCI Trials – what progress has been made
Working with the political landscape – what we need to consider
Presenters
The Hon Kelly O'Dwyer MP
Minister for Jobs, Industrial Relations and Women
Kelly was appointed as the Minister for Jobs and Industrial Relations in the Morrison Government in August 2018 in addition to her role as Minister for Women, which she was appointed to in December 2017.
She is a member of Cabinet and Cabinet’s Expenditure Review Committee (ERC).
In April 2017, Kelly became the first female Cabinet Minister to give birth whilst in office. She was also the first woman to sit in Cabinet in a Treasury portfolio.
Kelly O’Dwyer was elected to represent the people in Higgins in December 2009.
Kelly has held a number of Ministerial positions including Minister for Revenue and Financial Services from July 2016 to August 2018, Minister Assisting the Prime Minister for the Public Service from December 2017 to August 2018, Minister for Small Business and Assistant Treasurer from September 2015 to July 2016 and Parliamentary Secretary to the Treasurer from December 2014 until being appointed to Cabinet in 2015.
The Hon Sarah Henderson, MP
Assistant Minister for Social Services, Housing and Disability Services
Ms Terri Butler MP
Shadow Minister for Young Australians and Youth Affairs and the Shadow Minister for Employment Services, Workforce Participation and Future of Work
Terri is the Shadow Minister for Young Australians and Youth Affairs, the Shadow Minister for Employment Services, Workforce Participation and Future of Work, and the Member for Griffith. She has served in the parliament since 2014, when she was elected in a by-election after former Prime Minister Kevin Rudd left parliament.
As an MP, Terri co-founded the Parliamentary Friends of Innovation and Enterprise, co-chaired parliamentary friends groups for Tourism, the AFLW, and Meals on Wheels. She has previously served as a Shadow Parliamentary Secretary and Shadow Assistant Minister in the fields of domestic violence, universities, and equality. In the latter capacity she worked closely with the LGBTIQ community in relation to attaining marriage equality. Terri has also served on parliamentary committees for employment, education and training, corporations and financial services, social policy, and parliamentary procedure. In 2014, as a new backbencher, she led Labor’s cost of living committee.
Nathan Smyth
Incoming Deputy Secretary Department of Jobs and Small Business
Janine Pitt
Group Manager - Activation & Work for the Dole Group Australian Government Department of Jobs and Small Business
Janine has held senior positions within the Employment, Education and Human Services portfolios with positons involving legislation and policy development, national procurement, national program management and delivery across a broad range of employment, training, skills and Indigenous-specific programs.
Janine was Minister-Counsellor (Employment) to the OECD in Paris and Australia’s representative to the International Labour Organisation. Prior to commencing in that role Janine was the NSW/ACT State Manager for the Commonwealth Department of Education, Employment and Workplace Relations. In this role she delivered programs and services from across the Education and Employment portfolio including employment, disability and remote employment services, early childhood education and care, Indigenous employment and economic development, youth, skills, labour market, industry and regional strategies.
Janine is currently the Group Manager of the Activation and Work for the Dole Group within the Commonwealth Department of Jobs and Small Business. She manages key program elements of the Government’s national employment services program, jobactive, along with job seeker activation, and participation.
AGENDA
9.00 - 9.30
REGISTRATION
9.30 - 10.00
Sally Sinclair welcomes The Hon Kelly O’Dwyer MP
10.00 - 10.30
Industry Update
10.30 - 11.00
Department of Jobs and Small Business - Janine Pitt
11.00 - 11.30
MORNING TEA
11.30 - 12.00
The Hon Sarah Henderson MP
12.00 - 12.15
Introducing Nathan Smyth
12.15 - 1.00
Industry Caucas
1.00 - 2.00
LUNCH
2.00 - 2.30
Ms Terri Butler MP
2.30 - 3.00
Summary of Day
3.00
CLOSE
EVENT PRICES
#1 DELEGATE
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
#2 DELEGATE
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
EVENT DETAILS
Thursday 1 November 2018
9.00am - 3.30pm
PARKROYAL Melbourne Airport, Arrival Dr, Melbourne Airport VIC 3045
Friday 23 November 2018
NESA MASTERCLASS SERIES 2
THE BRAVE NEW WORLD OF MARKETING
Join Andrew Griffiths at our upcoming Masterclass
Andrew travels the world teaching organisations how to master their marketing in this brave new world, taking the complexity out of the equation and providing clear, simple advice that will create an approach to marketing that engages and converts.
Andrew is renowned for his lively hands on and robust forums, packed with practical gems.
Topics to be covered
#1. What the new world of marketing actually looks like
#2. The good, the bad and the ugly of marketing – and where most organisations go wrong
#3. Tropic cascade – and how it applies to your business
#4. How well do you really know your customers?
#5. It’s time for some meaningful communication (messages, platforms, storytelling)
#6. Meaningful connection – exactly what is engagement?
#7. The importance of cross industry innovation and communication
#8. How is your corporate karma?
#9. If you’re not growing you’re dying
#10. Bringing it all together
Our Presenter
Andrew Griffiths
Bestselling Author, Entrepreneur and Global Presenter
Who exactly is Andrew Griffiths?
Andrew is known for being a bestselling author and a global presenter. His overnight success is the end result of a lot of hard work, taking his fair share of risks, and learning his lessons to keep on going.
Andrew’s three important keys to success – resilience, belief and determination. Mastering these makes everything change.
Andrew’s obvious success at the recent NESA National Conference was his ability to address issues surrounding business management and marketing at a very practical level.
We received wonderful feedback about Andrew Griffiths from the National Conference in Brisbane –
“He was engaging, well delivered and very relevant.”
“It was about identifying what is unique about us”
“Great content and all very thought provoking” “The opportunities to be able to talk with peers around best practise.”
Limited spots available!
EVENT DETAILS
Friday 23 November 2018
9.00am – 4.00pm
PARKROYAL Melbourne Airport, Arrival Dr, Tullamarine VIC 3045
EVENT PRICES
REGISTRATION
-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA Workshop
Emotional Intelligence Self – Awareness
Sydney NESA office
Wednesday 12 June 2019
9am to 4:30pm
DETAILS
DATE: Wednesday 12 June 2019
TIME: 9am tea & coffee for a 9:30am commencement. Finishes around 4:30pm
LOCATION: NESA's Sydney Office
Target Group
All staff
Summary
If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent person. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self – Awareness will help you and your team go to the next performance level.
In this workshop you will explore
- Understanding Yourself: your strengths and your weaknesses
- Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
- Communication Skills: understanding your communication style and the communication styles of others
- Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
- Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
- Motivators: discovering the top 5 key motivators in your career
- Developing Empathy: how to recognise people’s emotions and show empathy at work
- Building Resilience: strategies to help you navigate through organisational change and restructuring
- Continuous improvement: strategies to increase your self-awareness and advance your career
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.
As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.
COST
OTHER
All participants that complete the workshop will receive a Certificate of Completion
NESA Workshop
Motivating Resistant Clients
NESA Melbourne office
Friday 26 July 2019
Tea & Coffee at 9am, for a 9:30am sharp commencement. Finishes around 4:30pm
Target Group
All staff
Summary
Resistant clients require a different level of investment to get them motivated and change their mindsets. Specifically designed for the employment services sector, this workshop takes a close look at why clients may be resistant, reluctant or suspicious.
This one-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding and sustainable results. Focusing on client accountability, the skills learnt will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adopt a more constructive method to achieving outcomes.
Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages the client’s own personal motivations as a means to change their behaviour. The practitioner seeks to elicit “change talk” (participant-initiated discussion about the idea of changing), utilising the Stages of Change Model. A client’s readiness for change may be assessed and Motivational Interviewing can be provided to suit the client’s stage of change.
This workshop allows participants to:
- Identify resistant clients
- Understand the reasons for reluctance, including complex barriers
- Learn the importance of deliberate and collaborative conversations about change using the Stages of Change model.
- Learn Motivational Interviewing techniques for employment services
- Learn effective ways to resolve discrepancy and ambivalence
- Acquire skills in effective goal setting and change measurement
- Learn skills to apply a solution-focused problem solving approach
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy
COST
OTHER
You will learn new strategies and skills to motivate resistant clients, acquired and practiced in a role-play environment All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.
NESA one day workshop
Emotional Intelligence Self-Awareness
NESA Melbourne office
Thursday 19 September 2019
9am for tea & coffee for a 9:30am start. Usually finished by 4:30pm
Target Group
All staff
Summary
If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent leader. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self-Awareness will help you and your team go to the next performance level.
THIS WORKSHOP WILL EXPLORE
- Understanding Yourself: your strengths and your weaknesses
- Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
- Communication Skills: understanding your communication style and the communication styles of others
- Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
- Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
- Motivators: discovering the top 5 key motivators in your career
- Developing Empathy: how to recognise people’s emotions and show empathy at work
- Continuous improvement: strategies to increase your self-awareness and advance your career
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.
As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.
COST
OTHER
All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.
NESA one day workshop
Emotional Intelligence Self – Awareness
NESA Sydney office
Thursday 26 September 2019
9am for tea & coffee for a 9:30am start. Usually finished by 4:30pm
Target Group
All staff
Summary
If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent leader. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self – Awareness will help you and your team go to the next performance level.
This workshop will explore
- Understanding Yourself: your strengths and your weaknesses
- Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
- Communication Skills: understanding your communication style and the communication styles of others
- Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
- Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
- Motivators: discovering the top 5 key motivators in your career
- Developing Empathy: how to recognise people’s emotions and show empathy at work
- Continuous improvement: strategies to increase your self-awareness and advance your career
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.
As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.
COST
OTHER
All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.
The Working Communities
Congress
Indigenous Employment Forum
2-3 October, 2019
National Centre of Indigenous Excellence, Sydney
THE FORUM
The National Employment Services Association (NESA) in partnership with the OECD Local Development Forum is proud to host The Working Communities Congress Indigenous Employment Forum bringing together experts from Australia, Canada, New Zealand and the OECD to consider policy and approaches to increasing employment rates among Indigenous people.
The Forum is an opportunity to gather insights into past and current policies aimed at increasing economic participation, to look at innovative practices happening both in Australia and internationally, and to discuss the future of public policy strategies related to Indigenous employment and participation.
The OECD Local Development Forum will release its report Indigenous Employment and Skills Strategies in Australia at the Forum.
NESA CDP Members' Meeting
THURSDAY 3 OCTOBER 2019
Immediately after the Forum, on the afternoon of Thu 3 Oct, NESA will be hosting a half-day NESA CDP Members’ Meeting at the same venue.
All NESA Member CDP providers, managers and operational staff are strongly encouraged to attend to exchange ideas and best practice specific to CDP.