EVENT DETAILS
Pre-Conference Masterclass – Digital transformation – global trends in hybrid employment service delivery
Event Date: Monday 7 June 2021
Event Time: 3.30pm – 5.00pm AEST
Venue: QT Canberra
Hybrid Event
This Masterclass was the first session to be held as part of NESA’s Online International Innovation Tour 2021. As we were not able to travel internationally, NESA brought together the International experts to share their knowledge and experiences to the Australian employment services sector.
Registration
NESA MEMBER REGISTRATION
NON- MEMBER REGISTRATION
EVENT FORMAT
Sally Sinclair, CEO NESA will be facilitating the online session in-person at the QT Canberra. A panel of International experts will be presenting and participating online live.
You can register to attend in-person or virtually.
EVENT DESCRIPTION
”Digital transformation – global trends in hybrid employment service delivery”.
Employment services all over the world are firefighting the immediate labour market impact of COVID-19 and bracing for a future world of work with the after-effects of lockdowns, but also with the potential of digitization and growth. Digital tools are a great help in making employment accessible and skills more visible, if you know how to use them and when to better stick with face-to-face services. This masterclass offers an overview of what successful employment services from different parts of the world are currently using or planning to develop in hybrid services to their clients.
The public employment service of Estonia, one of the forerunners in e-governance, will share experience in what works and what does not in digital transformation of their public service. Further, the expert company for skills matching technology WCC Group will present state-of-the-art solutions for digital and hybrid employment services and how their clients, leading public employment services, are applying them.
The salon will leave room for discussion with participants and provide contacts to speakers for follow-ups.
AGENDA
Monday, 7 June 2021
Introduction: Megatrends in digitization of employment services
- Current challenges in becoming more digital or hybrid when delivering employment services
- Developing assets of automation and client-centered technology
Mr. Miguel Peromingo, global consultant for employment services
The Estonian experience – How the public employment service of Estonia mixes automation and in-person employment services successfully
- Profiling with human-machine interaction
- Machine supported decision-making of job-advisors
Ms. Mari Väli, Digital advisor development department, PES Estonia
The next generation of skills matching – Cases and learnings in the use of intelligent employment service technology
- Targeted matching
- Journeys of employment service providers when using digital tools
Mr. Rintse van der Werf, Senior solution architect, WCC Group
Question and answer
PRESENTERS
Mr. Rindse Van der Werf, WCC Group
NESA National Conference 2021
Thank you!
Thank you to our delegates who actively engaged with presenters and colleagues in lively discussion, our thought provoking plenary speakers, our workshop facilitators and presenters for sharing their experience, knowledge and expertise and our dedicated sponsors and exhibitors.
EVOLUTION AND REVOLUTION
Heraclitus of Ephesus said ‘the only constant in life is change’.
Our lives have changed so much in the last year.
They’ll continue to change in 2022, with the most significant change to employment services in over 20 years.
We will be ready.
VIRTUAL PORTAL
NOW CLOSED!
For specific conference session recordings and slides please email events@nesa.com.au
PROGRAMME SNAPSHOT
MONDAY 7 JUNE
3.30 - 5.00 PRE-CONFERENCE
6.30 - 8.30 WELCOME RECEPTION
TUESDAY 8 JUNE
8.30 - 9.00 REGISTRATIONS OPEN
9.00 - 5.30 CONFERENCE PROGRAMME DAY 1
7.30 NESA GALA AWARDS DINNER
WEDNESDAY 9 JUNE
9.00 - 2.30 CONFERENCE PROGRAMME DAY 2
The Workshop Streams
OUR TODAY
- jobactive
- Indigenous programs in remote and non-remote Australia
- Future Disability Employment Services – What does good look like?
- Right Fit For Risk
- Working with Challenging Behaviours
OUR TOMORROW
- Indigenous Employment in Practice
- New Employment Services Trial and the OES – the DESE and Provider Experience
- ESS Web for 2022 and Beyond
- National Disability Employment Strategy
- Employment Services in the Digital Age – What is the Research Telling Us?
OUR CHANGING WORLD
- Skilling for the Future
- Leading change to NESM and beyond
- Employer Engagement
- Facilitation and Engagement with Employers
- Untapped potential – supporting Australia’s CALD Workforce into employment?
OUR PEOPLE
- Employment Services Workforce
- The Workforce of the Future – Engaging and Preparing Young people for work
- Is behavioural science dead? What we’ve learned from the pandemic and the future of employment services
- What does the evidence say is the best solution for job seekers whom are the hardest to help with mental health conditions? How do we help these job seekers to return to work as quick as possible?
- What can we learn from sport and exercise to improve mental health, performance and employability?
Event Details
Venue
QT CANBERRA
1 London Cct, Canberra ACT 2601
Welcome Reception
Monday 7 June
6.30pm - 8.30pm AEST
Pre-Conference Masterclass
Monday 7 June
3.30pm - 5.00pm AEST
MORE INFO
Conference
Tuesday 8 June,
9.00am – 5.30pm AEST
Wednesday 9 June,
9.00am – 3.00pm AEST
Awards for Excellence
Gala Dinner
Tuesday 8 June,
7.00pm AEST Pre-function drinks
7.30pm AEST Gala Dinner
AWARDS INFO
Event details are subject to change.
CONFERENCE Registration
Our Conference will be presented in a hybrid format,
which means that you can choose to attend in-person or virtually.
In-Person Registration
In-Person Registrations include:
- Access to the full in-person conference experience of presentations
- Access to conference exhibitors (both in-person and virtual exhibitors), promoting the latest updates in the industry
- Catering for the days registered
- The opportunity to network with your industry colleagues both in-person and virtually
- Ticket to the Welcome Reception (cocktail function) (Note: not included for 1-day registrations)
- Access to all session recordings post-conference for a limited time
Tickets to attend the Gala Awards for Excellence Dinner are an additional purchase and cost $175 (inc. GST).
All prices are quoted in Australian dollars (inclusive of GST).
In-Person Registration Prices:
NESA MEMBER
Group Rate (1 - 4 people) | 2 Day Registration-
Group Rate (1 - 4 people)
-
2 Day Registration
-
In-person
-
NESA MEMBER
Group Rate (5 - 9 people) | 2 Day Registration-
Group Rate (5 - 9 people)
-
2 Day Registration
-
In-Person
-
NESA MEMBER
Group Rate (10+ people) | 2 Day Registration-
Group Rate (10+ people)
-
2 Day Registration
-
In-Person
-
NON MEMBER
2 Day Registration-
2 Day Registration
-
In-Person
-
-
NESA MEMBER
Day Registration | IN-PERSONNON MEMBER
Day Registration | IN-PERSONAWARDS DINNER
FULL Registration | IN-PERSONOnline Registrations Have Now Closed.
For Late Registrations or Dinner Tickets, please email US
Virtual Registration
Virtual Registrations include:
- Access to all sessions presented live virtually
- Ability to ask real-time questions of presenters available during live sessions
- Watch the Gala Awards for Excellence Presentation virtually
- The opportunity to network with your industry colleagues virtually
- Access the Virtual Exhibition area
- Access to all session recordings post-conference for a limited time
Note: All sessions will be recorded and made available for both in-person and virtual registrants to view on the virtual event platform, subject to the consent of the session presenter.
All prices are quoted in Australian dollars (inclusive of GST).
VIRTUAL Registration Prices:
NESA MEMBER
Group Rate (1 - 4 people) | 2 Day Registration-
Group Rate (1 - 4 people)
-
2 Day Registration
-
Virtual
-
NESA MEMBER
Group Rate (5 - 9 people) | 2 Day Registration-
Group Rate (5 - 9 people)
-
2 Day Registration
-
Virtual
-
NESA MEMBER
Group Rate (10+ people) | 2 Day Registration-
Group Rate (10+ people)
-
2 Day Registration
-
Virtual
-
NON MEMBER
2 Day Registration-
2 Day Registration
-
Virtual
-
-
NESA MEMBER
Day Registration | VIRTUALNON MEMBER
Day Registration | VIRTUALOnline Registrations Have Now Closed.
For Late Registrations or Dinner Tickets, please email US
Payment:
Online Credit Card
VISA and Mastercard accepted
Please note that credit card payments incur a 1.85% fee for Mastercard and 2% fee for VISA which is charged on your Tax Invoice.
Request an Invoice
A tax invoice will be sent via e-mail to the contact person nominated in your registration.
All prices are quoted in Australian dollars (inclusive of GST).
Please Note:
- Read Event Cancellation Terms & Conditions
- There are separate registration portals for in-person and virtual registrations, and for Members and Non-Members. If your organisation would like to register staff to attend event in-person, and staff to attend the event virtually, then separate registrations are required.
- Group discounts only apply to the total number of registrations per registration type (i.e.: in-person or virtual). Group discounts do not apply to the total number of registrations.
- Group registrations must be processed in the one registration for the relevant group discounts to apply. Please have contact details for all your registrants ready before commencing your online registration.
- You will require a user account to begin the online registration process. If you registered for a user account for the 2019 NESA National Conference, you can use the same log in details or you can reset your password.
- If you are not sure if your organisation is a NESA member, please contact events@nesa.com.au with your request.
- If you have any questions regarding your online registration, please contact the NESA team via events@nesa.com.au.
Event ACCOMMODATION
QT CANBERRA (Event Venue)
Note: QT Canberra is now fully booked.
NOVOTEL CANBERRA - SPECIAL RATES
Special rates are also available for the Novotel Canberra and a special link to book is provided to conference registrants after completing the online registration.
You can also contact NESA via events@nesa.com.au or call 03 9624 2300 to request the details on how to access the special rates.
ALTERNATIVE ACCOMODATION OPTIONS
Walking distance of QT:
5-star
4-star
- Nesuto
- Crown Plaza
- Quest Apartments
- Ovolo Nishi
- Peppers
- A by Adina
- Breakfree Capital
- Canberra Wide Apartments
- Accommodate Canberra
3-star
2021 PRE-CONFERENCE MASTERCLASS
Digital transformation salon - global trends in hybrid employment service delivery
Monday 7 JUNE 2021 | QT CANBERRA
3.30pm – 5.00pm AEST
HYBRID EVENT – Register to attend in-person or virtually.
Employment services all over the world are firefighting the immediate labour market impact of Covid-19 and bracing for a future world of work with the after-effects of lockdowns, but also with the potential of digitization and growth. Digital tools are a great help in making employment accessible and skills more visible, if you know how to use them and when to better stick with face-to-face services. This salon offers an overview of what successful employment services from different parts of the world are currently using or planning to develop in hybrid services to their clients.
Member rate = $330PP (GST Inclusive)
Non-Member rate = $396PP (GST Inclusive)
THANK YOU TO OUR AWARD SPONSORS
CLICK THE LOGO TO VIEW COMPANY PROFILES
Sponsorship Opportunities
A Conference is a complicated affair with lots of moving parts. Sponsorship opportunities exist throughout the event, from the Coffee Cart and a Recharge Station up to sponsoring the Gala Awards Dinner or a Plenary Speaker. Click below for more information.
2021 NESA Awards for Excellence
thank you to all the nominees and congratulations to all our awards WINNERS AND finalists!
AWARD winners 2021
Achiever of the Year
Supported by NESA
Category Description:
This Award recognises This Award recognises a former job seeker who has overcome extraordinary disadvantage to achieve employment.
WINNER: jascinta jones - nominated by atwork australia
EMPLOYMENT CONSULTANT OF THE YEAR
SUPPORTED by Aware Super
Category Description:
This Award recognises employment services professionals who demonstrate excellence in helping disadvantaged Australians to achieve employment inclusion.
WINNER: emily markham - nominated by matchworks
CHAMPION EMPLOYER OF THE YEAR
Supported by JOBSBANK
Category Description:
This Award recognises employers who demonstrate excellence in employment inclusion of disadvantaged job seekers.
winner: angie's domestic duties - nominated by help employment & training
Innovation in Disability Employment
Supported by JOBACCESS
Category Description:
This Award recognises employment service providers, employment organisations and/or employers using innovative service strategies or initiatives that contribute to the employment inclusion of people with a disability.
WINNER: gradwise team - nominated by wise employment
Importance of the Awards
Since their implementation in 2004, the NESA Awards for Excellence have highlighted the commitment the employment services sector has made to improve individuals’, families’ and our communities’ economic and social well-being through employment inclusion. The Awards are an opportunity to showcase employment services providers’ service delivery strategies and innovation excellence, and the very real impacts that result from their efforts.
The NESA Awards for Excellence:
- Foster high standards and provide a benchmark for excellence within the employment services sector
- Recognise employers who demonstrate excellence in the recruitment and retention of disadvantaged job seekers in partnership with employment services providers
- Encourage employers to adopt and support employment services programs
- Honour job seekers who have overcome disadvantage to obtain and sustain employment
- Provide role models for other job seekers
- Recognise employment services professionals who demonstrate excellence in the conduct of their role
- Promote professional development within the employment services sector
- Enlighten the wider community about the adversity and disadvantage that are experienced by unemployed people and the effort required to overcome barriers to achieve employment
- Reinforce the value of the sector, fostering job seeker, employer and public confidence
Award Finalist Benefits
- The right to use NESA’s Awards Seal on collateral for two years
- Promotion in national, state and local media
- A high quality, framed certificate for all finalists
- Greater recognition within the sector and with key external stakeholders
- Invitation to the VIP-only Champion’s Reception held immediately prior to the Gala Awards Dinner
- One ticket to attend the Gala Awards Dinner for each finalist or finalist representative
- The finalists for Employment Consultant, Achiever of the Year and Innovation in Disability Employment are provided with travel** and one night’s accommodation to attend the NESA Awards for Excellence Ceremony.
In addition to Finalist Benefits, Winners of each Award Category Receive:
- A prestigious Award Trophy
- An Awards Seal and guidelines for use to promote the win
- Promotion on NESA’s website and inclusion in the Annual Report
- Additional PR campaigns
The Employment Consultant who nominated the Achiever of the Year is also provided travel and one night’s accommodation to accompany their nominee to the NESA Awards for Excellence.
All required airfares are return economy from the finalist’s closest major, regional or metropolitan airport.
Transport to and from the airport and event venue are at the nominee’s expense.
Champion Employer of the Year finalists do not receive travel or accommodation to attend the NESA Awards for Excellence
The Awards Winners will be
announced at the NESA
Awards for Excellence Gala Dinner
Tuesday 8 June 2021
QT CANBERRA
Entry Rules and Guidelines
Overarching Eligibility
- All Awards relate to activities undertaken during the qualifying period 1 July 2019 – 31 March 2021
- All Awards are open to current NESA members and the job seekers and employers assisted by them
- All Awards are open to employment service providers delivering any Australian Federal Government contracted employment service or program
- Nominees must also meet the specific eligibility requirements for the Award category in which they are nominated
- All submissions and supporting information are treated as confidential
- Assessment of nominations is managed according to the NESA Awards for Excellence Judging Process
- Multiple nominations are permitted and encouraged with a separate submission required for each nomination
- Where a team is eligible to be nominated in an Award category, “team” is defined as:
o At least 2 people working together to achieve specified outcomes
o An entire branch or office
o A geographically based group i.e. regional or employment area
o A work group with an ongoing role in the organisation, or a time-limited group formed to achieve a specified purpose or outcomes e.g. project team
By submitting a nomination to the NESA Awards for Excellence, you:
- Give permission to NESA and its Awards Convenors to describe your achievements at the Gala Awards Dinner and to promote your achievements to the media
- Understand that your identity and that of the submitting organisation will be disclosed during the Awards process
- Are granting NESA permission to reproduce supplied photographs (except where otherwise requested), the organisation’s logo and non-pecuniary information from your submission
- Understand that your contact details may be shared with official members of the media pursuing legitimate stories regarding award nomination
- Agree to abide by the judging panel decisions and accept that there will be no appeals
- Agree to attend the Awards presentation in person or virtually subject to COVID-19 travel restrictions or personal circumstances.
Note: NESA or its Awards Convenors will contact finalists for the Achiever of the Year category or their representatives to review the nomination and agree on the information that is permitted to be shared with the media or used in NESA communications.
NESA retains the right to:
- Contact finalists prior to the Awards presentation if deemed necessary
- Withdraw the granting of a particular honour if the award entrant or nominated representative is not present to accept that award in person or virtually
- Withdraw from judging any submissions received through a nominating organisation that goes into administration, voluntary receivership, liquidation or is declared bankrupt after the awards closing date.
Nominations must include:
- An answer to each criterion
- Uploaded files where they have been requested
- A quality head and shoulders photograph or image of the nominee for individual nominees, or a quality group photograph or image for team nominees if applicable
All Awards are open to NESA members
who are delivering any Australian Federal Government contracted
employment service or program
HOW TO SUBMIT
Award nominations are submitted online; via separate online portals for each Award Category, accessed via the SUBMIT NOW buttons above.
Before you start the online submission process, please ensure that:
- You have reviewed and meet the Overarching Award Eligibility Criteria, as well as the eligibility requirements for the award category which you are nominating
- You have read the Criteria for the award category which you are nominating
- You have read the Entry Rules and Guidelines
Instructions and tips for how to submit:
The online submission form must be completed in one pass; you cannot save a partial response and return to it later.
Please have the following information prepared, before starting your online submission.
- Photo of the entrant (where required)
- Contact details of the primary person responsible for the submission
- Criteria responses, including any documents for upload.
- In your criteria responses, please refer to your organisation using exactly the same name that is entered in the “Nominating Organisation” field in the nomination form. Do not use abbreviations, alternative trading names or shortened forms.
- For any criteria with a word limit provided, please have your responses prepared in a separate electronic text document that you can then copy and paste into each individual text box in the online submission form. Your response/s will not be accepted if you exceed the word limit. Your word count is displayed for each response.
- Supporting material – You may provide up to five A4 pages of evidence to support the claims made in the nomination. Please combine all supporting material into a single document (.pdf or MSOffice files). Cross-referencing supporting material in the criteria response is essential. Supporting information may include, but is not limited to, photos, data, graphs, and copies of commendations or other letters of recognition.
- Any documents to be uploaded must not exceed 10MB per file.
Upon completion of your submission, an e-mail will automatically be sent to the primary person (nominated in your submission) to confirm successful receipt of your nomination. The confirmation e-mail will include a copy of your submission, including file attachments for your own records.
(If you do not receive the confirmation e-mail immediately, please check your e-mail Junk folder or SPAM filtering systems prior to contacting NESA on 03 9624 2300.)
IMPORTANT DATES
Applications open: Tue 27 April 2021
NOMINATIONS NOW CLOSED:
Achiever of the Year / Champion Employer of the Year / Employment Consultant of the Year/Innovation in Disability Employment
Judging: 17 – 24 May 2021
Finalists announced: 26-27 May 2021
Winners announced (at the Gala Awards Dinner): Tue 8 June 2021
By placing an entry in the Awards, the submitting site / organisation is confirming their commitment for a nominating Employment Consultant to attend the Awards for Excellence in-person (or virtually upon special request) on Tuesday 8 June at the QT Hotel in Canberra.
HAVE YOU CONSIDERED...
Your organisation may be eligible for more than one award?
AWARDS JUDGING
The NESA Awards for Excellence judging process is rigorous, transparent, and taken very seriously by the Independent Judging Panel. Judges invited to participate in the Awards are people who have notable expertise in relevant areas such as recruitment, business, health, community services and social inclusion. Revision of the Award assessment process occurs annually to ensure we uphold the highest standards of integrity.
Every nomination is subject to a comprehensive and rigorous assessment process using a standardised scoring and weighting system with auditing, variance and due diligence checks to ensure consistency with the Award criteria. NESA announces a maximum of three finalists for each award category. The judging panel will exclude nominations that do not achieve an acceptable benchmark score from the determination of finalists. At their discretion, the judging panel may identify nominations worthy of additional commendation, recognition or Award. A panel of at least two judges, including an Award Convenor, undertakes assessment of each Award category. Each judge independently assesses each nomination in the category, scoring each criterion and providing written comments including feedback on how to strengthen the nomination.
After assessment of all nominations for the category are complete, the Award Convenors conduct an audit, crosschecking all scores given by the category judging panel to identify instances where scoring is discordant. Where this occurs, Award Convenors review the nomination before contacting the judge(s) to discuss the rationale for their score. As appropriate, the Award Convenor may convene a deliberation conference to discuss the nomination(s) or criteria for which scoring has been discordant and/or request a re-assessment by one or more judges.
Following finalisation of the assessment process, the top three nominations are announced as Award category finalists. Announcement of Award winners of each category occurs at the Gala Awards Dinner held in conjunction with the NESA National Conference.
NESA staff support the judging process but do not participate in the assessment of or review nominations. Management of nominations occurs with strict confidentiality processes in place.
INTRODUCING THE JUDGING PANEL
Sean Armistead
Sean Armistead is an Indigenous executive with experience in strategy and innovation across corporate, government and Indigenous community sectors.
He has worked with many of Australia’s top brands; Department of Foreign Affairs & Trade, CareerTrackers, Hewlett Packard (Asia Pacific), KPMG and Crown Resorts.
At a community level:
Chair of Ganbina – Agents of Change, a school to work transition program for Indigenous youth
Board Member of Kinaway Aboriginal Chamber of Commerce
Board Member of Killara Foundation
Council Member of University of Melbourne Alumni Council
Cofounder and former Board member of CareerTrackers Indigenous Internship Program. Former Board of Worawa Aboriginal College, Tarwirri Indigenous Lawyers Association.
Sean is currently Executive Director at Indigenous Business Australia.
Michelle Crawford
Michelle Crawford has extensive experience in senior executive roles in the private and the not-for-profit sector. She is currently CEO of Concern Australia, an organisation with a rich legacy of working with vulnerable young people and children in the areas of education; housing and homelessness; and youth justice (www.conceraustralia.org.au)
Michelle’s wealth of operational knowledge and governance experience, has enabled her to grow and develop Concern Australia into a strong, sustainable and innovative organisation. Her expertise and knowledge is grounded in management policy and practice roles spanning several specialised areas including employment, recruitment, education, training, microfinance and financial inclusion.
She is well networked and known for her commitment to working in partnership with others. Her experience includes facilitating and overseeing complex partnerships with corporates, governments, donors and community organisations domestically and internationally.
Michelle is passionate about practical and innovative responses that are developed and delivered by community, for community. She has a strong commitment to addressing injustice and inequality and a a passion for enriching the lives of others.
Michelle is currently participating in the Williamson Community Leadership Program run by Leadership Victoria, has a Masters in Social Science, Graduate Diploma in Adult Education, and a Bachelor of Business. She is a Member of the Australian Institute of Company Directors, and currently serves as a Director on the Boards of First Nations Foundation and Union Housing. Michelle is also an alumni of the Cranlana Program and a dedicated Rotarian.
Dr. Peter Laver, AM
This has included for organisations such as the Australian Academy of Technological Sciences and Engineering, National Board of Employment Education and Training, Victorian Learning and Employment Skills Commission, Community Advisory Council for the Community Support Fund, and the Prime Minister’s Science Prizes. In addition, he provides voluntary expertise to many not-for-profit organisations.
Adrian Panozzo
Adrian is the Director of Better Life Group, a social impact and strategy company dedicated to developing organisational change, shared value and social enterprise business solutions to social issues. He has also been highly influential in guiding organisations through positive transformation by integrating people, community, social and business goals into their vision.
<br><br>
Adrian was the CEO of Reclink Australia. Under his guidance, Reclink grew in membership of community organisations from 100 to more than 500. Some of his other achievements include a Churchill Fellowship, Stanford University’s Executive Program for Not for Profit Leaders, and two times finisher of the Marathon de Sable – a 260km seven-day race across the Sahara Desert.
Judges' Top Five Tips
Tip 1.
Take time to read and understand the criteria thoroughly – analyse the criteria to ensure you understand exactly what is required in your response. If you are unsure clarify the criteria with NESA.
Tip 2.
Make sure your response fully addresses the criteria. For instance, if a question asks you to provide a timeline then ensure you detail the response chronologically.
Tip 3.
Avoid writing expansive, sweeping claims or generic declarations. Such statements actually undermine the strength of a nomination, as typically, they contain very little substance and cannot be either proven or disputed.
Tip 4.
Be specific about your or the nominee’s achievements. Provide evidence to support your claims against the criteria and wherever possible use more than one statistic to prove the point. There are many forms of evidence that you can use to support your claims; data, performance reports, letters of commendation, case studies or examples – choose the form that best relates to the criterion and if the criterion asks for specific evidence e.g. data or a case study, provide what is asked for. If you use the option to upload supporting material, ensure you cross-reference the evidence in the criteria responses and clearly title the uploaded attachment.
Tip 5.
If you are writing about yourself, then be yourself. Judges want to get to know you from the pages of your nomination. They want to gain insight into the type of person you are e.g. your values and passion for what you do. If you are writing about someone else be sure to capture the real person in the nomination. We recommend that completion of nominations occur in partnership with nominees to ensure as much information about them as possible is captured in your submission.
HAVE YOU CONSIDERED...
Your organisation may be eligible for more than one award?
FREQUENTLY ASKED QUESTIONS
Are the Awards open to all employment programs?
The NESA Awards are to honour the work of the entire employment services sector and open to all NESA Member providers delivering any Australian Government contracted employment service or program.
This includes providers delivering major employment service programs:
jobactive (including complementary programs such as Career Transition Assistance; Transition to Work; Youth Jobs PaTH; ParentsNext; NEIS; Time to Work, Disability Employment Services (DES) and the Community Development Program (CDP).
The Awards cover all employment programs however please check each award category description and specific eligibility criteria.
Can I enter multiple candidates for one award?
Yes. NESA member organisations are encouraged to enter more than one nomination within a category.
Can I enter one candidate in more than one award?
Yes. NESA member organisations are encouraged to enter nominees across all categories for which they are eligible however, a unique submission is required for each award.
Can I re-enter a candidate from previous years?
Yes, provided the candidate met the eligibility criteria.
Can we submit a few days late?
No. In the interest of fairness to all participants, no late entries will be accepted.
Who can I ask questions about the Awards?
NESA staff do not participate in the assessment of nominations and are available to answer general questions about the Awards, Award Categories, Criteria and lodgement of your nomination. In the interest of fairness and transparency questions lodged with NESA will be shared via the FAQ to ensure all potential nominees have access to the information.
The former job seeker that I would like to nominate for the Achiever of the Year award will only have completed their 13 week outcome by the closing date of the nominations. Are they still eligible for nomination?
Yes they are still eligible for nomination, however their nomination may not be scored highly in comparison to other nominated job seekers who have completed their full 26 week employment outcome.
Can videos be submitted as part of my nomination?
No, video files or online links to videos will not be accepted as part of nomination criteria or as supporting material.
Changes to Criterion 3 for the Champion Employer of the Year Award
Please note that the time periods requested in this Criterion have been updated.
CONTACT US
GENERAL ENQUIRIES
We invite you to subscribe to NESA’s mailing list to stay up to date on the latest announcements.
Performance Management for New Leaders and Other Beginners coaching program
Wednesday 16, 23, & 30 June 2021
Starts 2.00pm AEST (1.30pm in SA, & NT and 12 noon in WA)
TARGET GROUP
All managers, team leaders and aspiring mangers
SUMMARY
The mere mention of the term ‘performance management’ is enough to send a shiver up the spine of new managers/team leaders and their staff. Many of us immediately think of nerve-wracking performance appraisals and sleepless nights prior to those underperformance discussions. It doesn’t have to be like this.
This 3-part coaching program introduces new team leaders, and those looking for new ideas or to benchmark, to some of the key elements of performance management. While Most providers will have extensive HR assistance and Performance Management Frameworks, this coaching program focuses on an inclusive outcome centred approach to addressing, rewarding or re-aligning staff performance.
WHAT YOU CAN EXPECT
Session 1 – Performance Management Framework? It’s much more than a Performance Agreement! – Wednesday 16 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)
In this session we’ll look at performance management and why it’s so important to the success of an organisation. Good performance management is like preventative medicine: people and organisations can thrive, and costs of solving staffing problems are reduced. What does good performance management look like? What does a good Performance Agreement look like? We’ll talk about it today.
We’ll also commence work on our coaching program project – to develop a Performance Agreement template for frontline staff.
Session 2 – Performance Appraisal and Managing Under Performance – Wednesday 23 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)
A good Performance Management Framework allows people and organisations to flourish. Performance Appraisal is an integral part of the ongoing performance management process. Most of us are good at good news. Sometimes, however, there will be performance issues that we need to address. In a few cases we may need to work through a more formal under performance management process. In today’s session we’ll look at the Performance Appraisal process and managing under performance.
Session 3 – Over to You…. – Wednesday 30 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)
Over the last two weeks participants have been developing a Performance Agreement template for the ‘employment consultant role’. Today is ‘show and tell’ day! What performance indicators did you include in your template? How will you measure performance, and what will your evidence sources be?
Facilitator
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information, training and performance management. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar. In this role he was responsible for the performance of up to 150 staff.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.
Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Understanding Mental Health
Friday 18 June 2021
12 noon AEST (11.30am in SA & NT, and 10.00am WA)
TARGET GROUP
All staff
SUMMARY
Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.
The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.
WHAT YOU CAN EXPECT
- How social norms are formed
- How to speak and interact to avoid triggering episodes or making matters worse
- When something is not quite right
- Referral and follow up
- Helping yourself – by building an affirming workplace culture
Facilitator
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.
As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and certificate for participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
INCREASING INDIGENOUS PARTICIPATION - INDIGENOUS CULTURAL AWARENESS
Friday 16 & 23 July 2021
Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)
TARGET GROUP
All staff
SUMMARY
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.
This coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.
WHAT YOU CAN EXPECT
Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
Session one: Friday 16 July 2021 at 2.00pm AEST
- Information required to better support Indigenous clients and community
- Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Friday 23 July 2021 at 2.00pm AEST
- Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
- Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
- A practical understanding of how culture shapes our values, attitudes and behaviour.
- Tools for staff who mentor, manage and work with Indigenous job seekers.
- Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community
Facilitator
JODI SAMPSON
Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in ‘Two-Worlds’ in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Building Better Connections - Working with Different Personalities
Tuesday 17 August 2021
2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)
TARGET GROUP
All staff
SUMMARY
This is a fun, simple and a highly effective tool designed to help all staff build stronger, more meaningful connections FASTER!
Whether it’s front line staff building trusting connections with clients, business development consultants working with employers, Leaders interacting with teams or ALL STAFF dealing with each other, this will help you in creating and keeping productive relationships.
By the end of this session participants will have a highly practical tool they can use to build trust, respect and stronger connections with those around them.
The Building Better Connections webinar uses the DiSC Behavioural Profiling tool as it’s framework.
WHAT YOU CAN EXPECT
- Identify each behaviour type – there are 4
- Understand and respect the value each type brings to the team and workplace
- Motivate and engage each behaviour type based on their deeply rooted ‘needs’
- Appreciate each types area of weakness and ways to address these
- Adapt your behaviour when interacting with each type to build higher levels of trust and connection
Facilitator
Mike Symonds
With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a Certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
#NESAPDTRAINING
NESM and Enhanced Services: Preparing For Your Proposal 2 Workshop
On-line in 5 -parts
Join NESA's Senior Policy Advisor Damien Opolski online as he hosts and facilitates the 5 part NESM and Enhanced Services: Preparing For Your Proposal 2 workshop. In the fifth module, Damien will be joined by NESA’s Principal Policy Advisor Annette Gill as the topic expert to look at and discuss the selection criteria.
In May this year we ran a very successful three-part series called ‘NESM – Preparing For Your Proposal’. The series looked at the proposed licencing and payments models, as well as giving newer people an insight into the evolution of Australia’s employment services and the current landscape. We also looked at how the Department of Education, Skills and Employment (DESE) have traditionally monitored performance and some key tips around responding to DESE procurement exercises.
This Preparing For Your Proposal 2 workshop builds on this. With the release of the Request for Proposal we now have a greater insight into what NESM Enhanced Services will look like ‘on the ground’.
Preparing For Your Proposal 2 workshop will be delivered on-line in five modules over five near consecutive days, starting Wednesday 15 September 2021.
The workshop will be delivered by Damien Opolski with topic expert Annette Gill joining him in Module 5.
This will ensure you get information early and maximise the time available to complete your proposal. Modules 2 – 4 look at different aspects of the policy and will be of particular interest to newer people.
WITH THE RELEASE OF THE REQUEST FOR PROPOSAL WE NOW HAVE A GREATER INSIGHT INTO WHAT NESM ENHANCED SERVICES WILL LOOK LIKE ‘ON THE GROUND’.
AUDIENCE
Managers / Teams – Those occupying specialist roles, recruited or seconded for the bid process.
Delivered on-line in 5 MODULES
- Module one: The NESM Framework: panels and licences, payments and performance, and a job seeker journey through Digital and Enhanced Services – Wednesday 15 September 2021 at 2.00pm AEST
- Module two: Mutual Obligation, Points Based Activation and the Targeted Compliance Framework – Thursday 16 September 2021 at 2.00pm AEST
- Module three: Programs and Assistance: an Introduction to the Employment Fund, wage subsidies, relocation assistance, and key activation point programs Work for the Dole, Career Transition Assistance and Employability Skills Training – Friday 17 September 2021 at 2.00pm AEST
- Module four: Outcomes. What is an Outcome? Why do we have Full and Pathway Outcomes? How do we know when a job seeker achieves an Outcome and what evidence do we need? – Monday 20 September 2021 at 2.00pm AEST
- Module five: Preparing for Your Proposal: A look at the selection criteria and a discussion with NESA’s Principal Policy Advisor Annette Gill about ‘what does DESE look for?’ – Tuesday 21 September 2021 at 2.00pm AEST
FORMAT
FacilitatorS
Damien Opolski – Senior Policy Advisor – National Employment Services Association (NESA) – will be delivering modules 1 to 5.
Damien has over 35 years of experience and depth of skills in all facets of Australian employment services. Earlier in his career Damien spent a number of years on the ‘front line’ working in the former Commonwealth Employment Service (CES). Damien estimates he has conducted over 10,000 job seeker interviews and worked with hundreds of employers. While working with the Department of Employment as Director of the Learning Centre Damien managed development of the training platform, training strategies and materials to ensure the 20,000+ professionals engaged in the delivery of Australian employment services received training to undertake their role. As a Senior Policy Advisor with NESA, Damien continues to support member organisations navigate contract requirements, with a strong focus on IT and cyber security, as well as continuing to develop front line practice as a regular workshop presenter for NESA. Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience; and he has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.
Annette Gill – Principal Policy Advisor – National Employment Services Association (NESA) – will be our topic expert for module 5
Annette Gill is a consultant with a wealth of experience in social policy, government relations, competitive procurement and operational management. Following her studies in Applied Psychology, Annette’s diverse career has spanned human services with roles focused on homeless youth, substance users, disadvantaged families, people with disabilities, survivors of sexual assault and the unemployed. Annette has worked with not-for-profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s.
Annette was the General Manager of a successful employment service organisation and later came to NESA where she worked for 10 years as the Policy Manager. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal, a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. In this role, Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.
DURATION
Held on-line from 2.00pm to 3.30pm AEST on all 5 days
PRICING
FOR ALL 5 MODULES:
NESA members $720pp (per person)
Non-members $900pp
OR
PICK ANY MODULE:
NESA members $200pp per module
Non-members $300pp per module
All prices GST inclusive.
To register please email max croft
In your email please indicate if you would like to register for all 5 modules or for which single modules. If you are registering more than one person, please provide Max with a list of names and email addresses, and indicate whether they are registering for all 5 modules or for which single modules.
NESA Coaching Program
Managing Challenging and Aggressive Client Behaviour
ONLINE | 2 PARTS
Friday 8 & 15 October 2021
Starts 12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)
TARGET GROUP
All industry staff
SUMMARY
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Friday 8 October 2021 at 12 noon AEDT.
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Friday 15 October 2021 at 12 noon AEDT.
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Facilitator
Linda Pierson
Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer (with NESA training partner BOUNCE Australia) and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
HARD CONVERSATIONS AND THE RELATIONSHIP-BUILDING PROCESS
Wednesday 29 December 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
TARGET GROUP
All staff
SUMMARY
Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.
Listen to Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.
WHAT YOU CAN EXPECT
- How meaning works (you might be surprised!)
- Communicative styles and their utility
- The fight or flight response and how to manage it
- The importance of altercentrism
- Speaking with your ears (active listening strategies)
Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.
Our expert
Dr. Colin Harrison
Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.
He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.
Colin is the founder and Director of H C Maïa Services.
H C Maïa Services, based in Melbourne, Australia, offers professional writing, infographic, document preparation and business liaison services.
Ring 0490 042 256 to speak with Colin
OTHER
This recording will run for no more than an hour.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS