NESA Webinar
COVID-19 WEBINAR SERIES - MANAGERS
Tuesday 7 APRIL 2020
2pm AEST (1:30pm SA & NT, and 12noon WA)
Session 1 (30minutes) & session 2 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
Managers
Summary
Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation
Duration: 30 mins
This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.
What are my requirements?
- If a staff member is tested positive for COVID-19
- If a staff member / office is exposed to COVID-19
- If my staff request to work from home even though they are employed within an essential service
- In transitioning my staff to work from home
- In terms of leave and general entitlements for my staff
- If my organisation decides to shut down for a period of time
- If I am required to reduce my workforce
What steps can I take to?
- Minimise risk for my staff
- Minimise the mental health and anxiety that my staff may be experiencing
- Maintain productivity across my team
- Manage my own fears and concerns
- Minimising risk for possible workers compensation claims
At the completion of the webinars all participants will be provided with an information pack including:
- Working from Home (WFH) checklist
- Sample COVID-19 Organisational Policy
- Leave Entitlements information Sheet
Session 2 – Managing a team remotely in response to COVID-19
Duration: 30 mins
This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:
- Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
- Understanding the impact of change on your team
- Adopting simple tools to keep staff focused
- Maintain a positive mental health culture within your team
- Virtual communications / meetings
- Flexibility and adaptability in priorities
- Understanding different opportunities within your control
- Developing a culture of trust
FACILITATOR
SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation
John Dasey
SESSION 2: Managing a team remotely in response to COVID-19
Angela Philipson
Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.
COST
NESA 2 part Coaching Program
Developing Emotional Intelligence
Thursday 9 & 16 April 2020
Starts 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy and social skills. The training explains what EI is and its role in improving performance in the workplace. Emotional intelligence also strengthens relationships among co-workers, contributing to a stable team in the workplace and to harmonious internal and external relations.
WHAT YOU CAN EXPECT
Our Coaching Program is based on the 5 domains of Emotional Intelligence:
- Self-Awareness – Understanding how self-aware participants are; reviewing the value of self-awareness and providing an opportunity to develop self-awareness skills.
- Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs; looking at methods of improving self-management and overcoming negative ‘self-talk’.
- Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
- Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
- Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’; looking at real life situations and how emotional intelligence plays a part; reviewing ways of further improving relationships using emotional intelligence.
The Coaching Program is delivered in two parts on-line as one hour webinar sessions
Session one: Emotional Intelligence – Understanding EI in Employment Services – Thursday 9 April 2020 at 2pm AEST (1:30pm SA & NT, and 12 noon in WA)
Learn about the five domains
How to enhance your EQ
The EI models – Triune Brain Theory – The BRA model – Goleman’s Model
The Mood metre and the Mood Rule
Session two: Emotional Intelligence – Strategies to Boost EI – Thursday 16 April 2020 at 2pm AEST (1:30pm SA & NT, and 12 noon in WA)
Putting Emotional Intelligence into your practice
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Sharon Mamo
Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
COST
NESA Webinar
COVID-19 WEBINAR SERIES - MANAGERS
THURSDAY 16 APRIL 2020
12.00pm AEST (11.30am SA & NT, and 10.00am WA)
Session 1 (30minutes) & session 2 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
Managers
Summary
Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation
Duration: 30 mins
This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.
What are my requirements?
- If a staff member is tested positive for COVID-19
- If a staff member / office is exposed to COVID-19
- If my staff request to work from home even though they are employed within an essential service
- In transitioning my staff to work from home
- In terms of leave and general entitlements for my staff
- If my organisation decides to shut down for a period of time
- If I am required to reduce my workforce
What steps can I take to?
- Minimise risk for my staff
- Minimise the mental health and anxiety that my staff may be experiencing
- Maintain productivity across my team
- Manage my own fears and concerns
- Minimising risk for possible workers compensation claims
At the completion of the webinars all participants will be provided with an information pack including:
- Working from Home (WFH) checklist
- Sample COVID-19 Organisational Policy
- Leave Entitlements information Sheet
Session 2 – Managing a team remotely in response to COVID-19
Duration: 30 mins
This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:
- Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
- Understanding the impact of change on your team
- Adopting simple tools to keep staff focused
- Maintain a positive mental health culture within your team
- Virtual communications / meetings
- Flexibility and adaptability in priorities
- Understanding different opportunities within your control
- Developing a culture of trust
FACILITATOR
SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation
John Dasey
SESSION 2: Managing a team remotely in response to COVID-19
Angela Philipson
Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.
COST
NESA Webinar
COVID-19 WEBINAR SERIES - MANAGERS
THURSDAY 23 APRIL 2020
12.00pm AEST (11.30am SA & NT, and 10.00am WA)
Session 1 (30minutes) & session 2 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
Managers
Summary
Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation
Duration: 30 mins
This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.
What are my requirements?
- If a staff member is tested positive for COVID-19
- If a staff member / office is exposed to COVID-19
- If my staff request to work from home even though they are employed within an essential service
- In transitioning my staff to work from home
- In terms of leave and general entitlements for my staff
- If my organisation decides to shut down for a period of time
- If I am required to reduce my workforce
What steps can I take to?
- Minimise risk for my staff
- Minimise the mental health and anxiety that my staff may be experiencing
- Maintain productivity across my team
- Manage my own fears and concerns
- Minimising risk for possible workers compensation claims
At the completion of the webinars all participants will be provided with an information pack including:
- Working from Home (WFH) checklist
- Sample COVID-19 Organisational Policy
- Leave Entitlements information Sheet
Session 2 – Managing a team remotely in response to COVID-19
Duration: 30 mins
This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:
- Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
- Understanding the impact of change on your team
- Adopting simple tools to keep staff focused
- Maintain a positive mental health culture within your team
- Virtual communications / meetings
- Flexibility and adaptability in priorities
- Understanding different opportunities within your control
- Developing a culture of trust
FACILITATOR
SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation
John Dasey
SESSION 2: Managing a team remotely in response to COVID-19
Angela Philipson
Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.
COST
NESA on line two part Coaching Program
Indigenous Cultural Awareness
Friday 24 April and Tuesday 28 April 2020
Starts 2pm AEAT (1:30pm SA & NT and 12 noon in WA)
Target Group
All industry staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.
This Coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.
WHAT YOU CAN EXPECT
Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
Session one: Friday 24 April 2020 at 2pm AEST
- Information required to better support Indigenous clients and community
- Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Friday 28 April 2020 at 2pm AEST
- Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
- Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
- A practical understanding of how culture shapes our values, attitudes and behaviour.
- Tools for staff who mentor, manage and work with Indigenous job seekers.
- Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Jodi Sampson
Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in “Two-Worlds” in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.
COST
NESA 2 part Coaching Program
Managing Challenging and Aggressive Client Behaviour
Thursday 18 & 25 June 2020
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires “learning by doing”, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Thursday 18 June 2020 at 2pm AEST (1:30pm SA & NT and 12 noon in WA)
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety: Thursday 25 June at 2 pm AEST (1:30am SA & NT and 12noon in WA)
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Matt Luttrell
With many years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
COST
2 part NESA Coaching Program
Effective Case Management within the Employment Services Sector
Friday 17 & 24 July 2020
12 noon (11:30am in SA & NT and 10am in WA)
Target Group
Fontline staff
Summary
Delivery of effective case management is an essential component of the employment services contract delivery. A successful case management framework requires a comprehensive understanding of employment services practices, job seeker barriers and perceptions coupled with a solution-focused, client-centred approach.
WHAT YOU CAN EXPECT
Session one: Effective Case Management – Friday 17 July 2020 at 12 noon AEST (11:30am SA & NT and 10am WA)
- Work within the Employment Services
- Case Management framework Improving participant engagement
Session two: Working with Clients and their Barriers – Friday 24 July 2020 at 12 noon AEST (11:30am SA & NT and 10am WA)
- Addressing participant barriers and perceptions
- Strategies to enhance performance levels
Further details
The coaching program aims to help you to understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to engage with clients and to address their barriers within a pragmatic and easy to apply case management framework. Participants are expected to contribute to the discussion and to consider alternative and innovative approaches. The delivery of this coaching program requires ‘learning by doing’, and participants will be encouraged to offer scenarios for discussion.
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
COST
NESA Coaching Program
CDP Frontline Staff Coaching Program
Starts live online on Monday 20 July 2020
3:30pm AEST, 3pm SA & NT, 1:30pm WA
If you would like to register 7 or more people, please contact Max Croft at maxc@nesa.com.au
Summary
In a complicated and constantly changing industry, giving the right support to staff is critical. Our comprehensive nine session CDP Frontline Staff coaching program will help staff understand the industry context and framework that they are working with. The coaching program will comprehensively introduce staff to the programme components, good practice soft skills and a range of strategies so they can work effectively with participants. It will also explore the KPI measures and compliance requirements. In this coaching program you will learn the background policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.
Each session is expected run for approximately an hour and a half. Each live broadcast will include ample Q&A time. The model of delivery for this coaching program requires learners to “learn by doing”, which is an active learning approach, where learners are expected to contribute to discussions. Once the coaching program has been completed learners will be forward a Certificate of Completion.
DETAILS
The CDP Frontline Staff Coaching Program will be delivered as nine sessions in three modules. You can choose to register for one or two modules, or register for the total coaching program.
Module One: People and Their Environment
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020
Session 2: Community Engagement – Will look at different approaches of community engagement
Live online Thursday 23 July 2020
Session 3: Initial Interview – We’ll give you plenty of tips and hints for Building Relationships with your participants
Live online Tuesday 28 July 2020
Session 4: Working With Employers and Marketing Your Participants
Live online Thursday 30 July 2020
Module Two: Overcoming Barriers and Staying Safe
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020
Session 5: Working with Challenging Behaviours – Explores some best practice models for working with agitated participants
Live online Tuesday 4 August 2020
Session 6: Mental Health Awareness – Hear about different types of mental illness and how, as a ‘first responder’, you can help people who might be struggling
Live online Thursday 6 August 2020
Module Three: The Nuts & Bolts, Reporting and Compliance
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020
Session 7: JSCI and the Job Plan – Includes getting into sensitive areas around health and other personal circumstances, and best ways to handle those questions
Live online Tuesday 11 August 2020
Session 8: Mutual Obligation and the Compliance Framework – A work through the details
Live online Thursday 13 August 2020
Session 9: Delivering High Quality Activities – It will look at approaches to developing and designing activities
Live online Tuesday 18 August 2020
All sessions broadcast live at 3:30pm AEST, 3pm SA & NT, 1:30pm WA
COST
Module One: People and Their Environment:
One payment for the four part module
NESA members $240pp
Non-members $300pp
Module Two: Overcoming Barriers and Staying Safe:
One payment for the three part module
NESA members $180pp
Non-members $225pp
Module Three: The Nuts & Bolts, Reporting and Compliance:
One payment for the four part module
NESA members $240pp
Non-members $300pp
The total CDP Frontline Staff coaching program (all 9 sessions):
One payment for all 9 sessions
NESA members $500pp
Non-members $600pp
All prices are inclusive of GST
FACILITATOR
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.
Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”
If you would like to register 7 or more people, please contact Max Croft at maxc@nesa.com.au
A NESA 3 part Coaching Program
Performance Management for New Leaders and Other Beginners
Friday 24 July 2020
Starts 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
New site, team and program leaders, other people management beginners, and people wanting to benchmark
Summary
The mere mention of the term ‘performance management’ is enough to send a shiver up the spine of new managers/team leaders and their staff. Many of us immediately think of nerve-wracking performance appraisals and sleepless nights prior to those under performance discussions. It doesn’t have to be like this.
This 3-part coaching program introduces new team leaders, and those looking for new ideas or to benchmark, to some of the key elements of performance management. While Most providers will have extensive HR assistance and Performance Management Frameworks, this coaching program focuses on an inclusive outcome centred approach to addressing, rewarding or re-aligning staff performance.
WHAT YOU CAN EXPECT
Session 1 – Performance Management Framework? It’s much more than a Performance Agreement! – Friday 24 July 2020 at 2pm AEST (1:30pm SA & NT and 12 noon WA)
In this session we’ll look at performance management and why it’s so important to the success of an organisation. Good performance management is like preventative medicine: people and organisations can thrive, and costs of solving staffing problems are reduced. What does good performance management look like? What does a good Performance Agreement look like? We’ll talk about it today.
We’ll also commence work on our coaching program project – to develop a Performance Agreement template for frontline staff.
Session 2 – Performance Appraisal and Managing Under Performance – Thursday 30 July 2020 at 1:30pm AEST (1:00pm SA & NT and 11:30am WA)
A good Performance Management Framework allows people and organisations to flourish. Performance Appraisal is an integral part of the ongoing performance management process. Most of us are good at good news. Sometimes, however, there will be performance issues that we need to address. In a few cases we may need to work through a more formal under performance management process. In today’s session we’ll look at the Performance Appraisal process and managing under performance.
Session 3 – Over to You…. – Friday 7 August 2020 at 2pm AEST (1:30pm SA & NT and 12 noon WA)
Over the last two weeks participants have been developing a Performance Agreement template for the ‘employment consultant role’. Today is ‘show and tell’ day! What performance indicators did you include in your template? How will you measure performance, and what will your evidence sources be?
Other
The model of delivery for this coaching program requires learners to “learn by doing” where by participants are expected to contribute to the discussion.
Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information, training and performance management. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
In this role he was responsible for the performance of up to 150 staff.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.
Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”
COST
NESA 2 part Coaching Program
Developing Emotional Intelligence
Friday 31 July & Friday 7 August 2020
Starts 12 noon AEST (11:30am in SA & NT and 10 am in WA)
Target Group
All staff
Summary
Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy and social skills. The training explains what EI is and its role in improving performance in the workplace. Emotional intelligence also strengthens relationships among co-workers, contributing to a stable team in the workplace and to harmonious internal and external relations.
WHAT YOU CAN EXPECT
Our Coaching Program is based on the 5 domains of Emotional Intelligence:
- Self-Awareness – Understanding how self-aware participants are; reviewing the value of self-awareness and providing an opportunity to develop self-awareness skills.
- Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs; looking at methods of improving self-management and overcoming negative ‘self-talk’.
- Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
- Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
- Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’; looking at real life situations and how emotional intelligence plays a part; reviewing ways of further improving relationships using emotional intelligence.
The Coaching Program is delivered in two parts on-line as one hour webinar sessions
Session one: Emotional Intelligence – Understanding EI in Employment Services – Friday 31 July 2020 at 12 noon AEST (11:30am SA & NT, and 10 am in WA)
- Learn about the five domains
- How to enhance your EQ
- The EI models – Triune Brain Theory – The BRA model – Goleman’s Model
- The Mood metre and the Mood Rule
Session two: Emotional Intelligence – Strategies to Boost EI – Friday 7 August 2020 at 12 noon AEST (11:30am SA & NT, and 10 am in WA)
- Putting Emotional Intelligence into your practice
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Sharon Mamo
Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
TESTIMONIALS
“Sharon presented very well and gave me a deeper understanding of how to develop my emotional intelligence using the tools that she elaborated on throughout the sessions.”
“Very interesting and very easy to see how this relates to our industry and our everyday lives when communicating with others.”