NESA Webinar
How to Write that Winning Resume
Monday 30 March 2020
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff.
Summary
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
Hear about the common mistakes that blocks resumes from getting through.
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate
NESA 2 part Coaching Program
Developing Emotional Intelligence
Thursday 9 & 16 April 2020
Starts 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy and social skills. The training explains what EI is and its role in improving performance in the workplace. Emotional intelligence also strengthens relationships among co-workers, contributing to a stable team in the workplace and to harmonious internal and external relations.
WHAT YOU CAN EXPECT
Our Coaching Program is based on the 5 domains of Emotional Intelligence:
- Self-Awareness – Understanding how self-aware participants are; reviewing the value of self-awareness and providing an opportunity to develop self-awareness skills.
- Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs; looking at methods of improving self-management and overcoming negative ‘self-talk’.
- Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
- Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
- Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’; looking at real life situations and how emotional intelligence plays a part; reviewing ways of further improving relationships using emotional intelligence.
The Coaching Program is delivered in two parts on-line as one hour webinar sessions
Session one: Emotional Intelligence – Understanding EI in Employment Services – Thursday 9 April 2020 at 2pm AEST (1:30pm SA & NT, and 12 noon in WA)
Learn about the five domains
How to enhance your EQ
The EI models – Triune Brain Theory – The BRA model – Goleman’s Model
The Mood metre and the Mood Rule
Session two: Emotional Intelligence – Strategies to Boost EI – Thursday 16 April 2020 at 2pm AEST (1:30pm SA & NT, and 12 noon in WA)
Putting Emotional Intelligence into your practice
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Sharon Mamo
Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
COST
NESA Webinar
Powerful Interview Strategies
Friday 17 April 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline staff
WHAT YOU CAN EXPECT
This upcoming webinar is a must-attend event for frontline staff hear about some Powerful Interview Strategies and how to apply them straight away.
This webinar will explore:
- Strategies that will help a job seeker build rapport, and to make a lasting impression with the employer at an interview
- The most important behaviours interviewers are expecting to observe from an interview question
- How you can fully prepare your job seeker for a job interview that will lead to a job offer
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants and a Certificate of attendance for all participants.
NESA Webinar
Reverse Marketing with Intent
Monday 20 April 2020
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
We will discuss reverse marketing strategies to place priority job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
WHAT YOU CAN EXPECT
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that many years managing hotels in Melbourne and Geelong and over 10 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants, a certificate of attendance.
NESA Webinar
Post Placement Support: Is it just a contact call or are we gathering real intelligence?
Tuesday 21 April 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise. It is a critical step to ensure we are identifying any red flags that exist in the early stages of employment and acting upon them accordingly. If performed correctly, PPS will be seen as a genuine value-add to your employer’s customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
WHAT YOU CAN EXPECT
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions
- Communication – How to identify concerns by listening to words and intonation
- Action Plans – How to record and escalate information to the appropriate person
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.
NESA on line two part Coaching Program
Indigenous Cultural Awareness
Friday 24 April and Tuesday 28 April 2020
Starts 2pm AEAT (1:30pm SA & NT and 12 noon in WA)
Target Group
All industry staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.
This Coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.
WHAT YOU CAN EXPECT
Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
Session one: Friday 24 April 2020 at 2pm AEST
- Information required to better support Indigenous clients and community
- Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Friday 28 April 2020 at 2pm AEST
- Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
- Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
- A practical understanding of how culture shapes our values, attitudes and behaviour.
- Tools for staff who mentor, manage and work with Indigenous job seekers.
- Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Jodi Sampson
Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in “Two-Worlds” in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.
COST
NESA Webinar
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews
Friday 15 May 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
Frontline staff
Summary
People rarely receive any positive feedback in their career, what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews; if you are to achieve your KPIs in employment outcomes.
WHAT YOU CAN EXPECT
- A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews.
- You will learn how to build their self- confidence.
- You will learn how to provide sound feedback on their career.
- You will feel more empowered to coach your job seekers to success with these new strategies.
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.
NESA Webinar
Understand how online applications and recruitment databases are screening out your job seekers resumes
Tuesday 26 May 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
All frontline staff
Summary
ideal for frontline staff who are advising clients on applications, job coaches or job search trainers who are assisting individuals in improving their applications for greater chance of success.
Have you ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? Will these days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.
The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers success. It will make you look at your resume templates in a whole new light.
WHAT YOU CAN EXPECT
- An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
- The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty – why this doesn’t work with online applications. Fonts to use, and fonts not to use!
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate for participants. Please note that the content is always being updated and attendees will receive a list of important links.
NESA Webinar
Planning Pathways to Outcomes
Wednesday 27 May 2020
12 noon AEST (11:30am & NT and 10am WA)
Target Group
Front Line staff…..
Summary
Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, for those job seekers who have been out of work for some time or who live in recessed labour markets, a longer term approach needs to be taken to helping those job seekers prepare for work.
WHAT YOU CAN EXPECT to hear about
- the importance of always having an agenda
- goal setting with job seekers
- reverse career planning
- the action planning process.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to attendees.
NESA Webinar
Engaging the Reluctant Participant and How To Get Them Moving
Thursday 28 May 2020
12 noon AEST (11:30am SA & NT and 10 am in WA)
Target Group
Frontline staff & Site Managers
Summary
Systematically addressing the reasons that job seekers put forward for not being gainfully employed goes hand in hand with being an Employment Consultant. But what do we do when the problem is much more complex? We need to become more curious about our participants. What are their barriers? How are these barriers affecting the job seeker’s life? How have they tried to address the barriers in the past? To be effective, we must explore, investigate, understand… engage with our participants.
Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
WHAT YOU will hear about
- Identifying & addressing complex barriers
- Understanding the reluctant participant
- Building harmonious and sustainable relationships
- Moving the reluctant participant towards employment (are we thinking outside of the box?)
- Change Plan Action (what is it? how does it work?)
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
