Oct
19
Mon
New Starters- Introduction to Australia’s Employment Services Sector @ On line broadcast
Oct 19 @ 3:00 pm – 4:30 pm

3 part online Coaching Program

New Starters- Introduction to Australia's Employment Services Sector

Monday 19 October 2020

Starts at 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)

Target Group

New Starters in the Employment Services Sector

Summary

Hit the ground running; for the new starters in the Employment services


The coaching program is designed to assist your new starters (regardless of which program) to quickly gain an understanding of our employment services sector, and to gain skills and knowledge to help them work with the big numbers of participants entering into the programs.

Over 3 webinar sessions, Damien Opolski will comprehensively introduce staff to the programs and components that make up today’s employment services industry. We’ll look at how employment services have evolved, and see what’s required to achieve results in a rapidly changing labour market. We’ll look at the role of Services Australia in assessing and referring job seekers to programs, and the role of providers in developing the Job/Participation Plans that underpin services and ensure job seekers can meet their mutual obligation requirements.

Regardless of which program you’re recruiting for, our New Starters- Introduction to Australia’s Employment Services Sector series will perfectly complement your own induction programs.

WHAT YOU CAN EXPECT

The Intro to Employment Services coaching program has been developed by Damien Opolski. Damien has a background in delivering employment services and for a number of years managed the Departments Learning Centre. He has designed the program to help new starters better understand the context and concepts of the government‘s approach to employment services. It gives new starters an opportunity to better learn the ‘big picture’ and where they sit.

Session 1: An overview of today’s employment services programs – Monday 19 October 2020 at 3pm AEDT

looks at how services have evolved as the labour market has changed. We get an overview of today’s suite of programs and how the programs are tailored to the different client groups. We look at the concept of Mutual Obligations and the role of employment providers in assessing and working with job seekers to meet the objectives of work, engagement and participation. We look at the future of services and how digital servicing is expected to play an increasing role for some job seekers, with enhanced face to face servicing for those likely to benefit from a case management service.

We look at the features which are common across all programs:

  • The role of Services Australia in ‘triaging’ jobseekers to appropriate services through JSCI, ESAt and JCA assessments, and determining a job seekers MOR
  • We learn how some clients, such as vulnerable youth and those who are at risk of retrenchment, can access services
  • We look at the role of the provider in assessing vocational and non-vocational characteristics and negotiating the ‘contract’, or Job Plan, that underpins services.
  • We talk briefly about the role of service fees and outcome fees, and how the Departments assess provider performance for efficiency, effectiveness and quality.

Session 2: The Australian labour market – yesterday, today and tomorrow – Wednesday 21 October 2020 at 3pm AEDT

looks at our evolving labour market and opportunities for our clients. We look at causes of unemployment and LTUE, and how the labour market has changed as a result of automation, efficiency and globalisation. We look at the data which tells us about the types of work that our clients tend to find. Most importantly, we look at trends in the labour market which inform us about the future of work and opportunities for our client base.

Session 3: Mutual Obligation Requirements and the Job Seeker and Targeted Compliance Frameworks – Wednesday 28 October 2020 at 3pm AEDT

looks in more detail at MOR and compliance. We look in more detail at part-time and full-time MOR and how job seekers can meet their MOR. We introduce new starters to the TCF- the concept of demerits and the use of income support suspension to keep people engaged.

In addition, new starters have the opportunity to tap into Damien’s 35 years of experiences in the sector.

Other

The live sessions will include ample Q&A time, and each will run for no longer than 90 minutes. The model of delivery for this coaching program requires learners to “learn by doing” where by participants are expected to contribute to the discussion. Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he has played a key role in the delivery of both policy and systems information, training and performance management. If you have been in the sector for a while you would most likely seen him at an information session or heard him via webinar.

In this role he was responsible for the performance of up to 150 staff.

Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He is also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Oct
21
Wed
Increasing Indigenous Participation – Indigenous Cultural Awareness @ On line broadcast
Oct 21 @ 12:00 pm – 1:00 pm

NESA on line two part Coaching Program

Increasing Indigenous Participation - Indigenous Cultural Awareness

Wednesday 21 & 28 October 2020

Starts 12 noon AEDT (11.30am SA, 11am QLD, 10.30am NT and 9.00am in WA)

Target Group

All industry staff

Summary

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This Coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

WHAT YOU CAN EXPECT

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Session one: Wednesday 21 October 2020 at 12 noon AEDT

  • Information required to better support Indigenous clients and community
  • Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Wednesday 28 October 2020 at 12 noon AEDT

  • Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

  • Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
  • A practical understanding of how culture shapes our values, attitudes and behaviour.
  • Tools for staff who mentor, manage and work with Indigenous job seekers.
  • Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Jodi Sampson

Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in ‘Two-Worlds’ in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Oct
22
Thu
Motivating Resistant Job Seekers – Conversations About Change in Employment Services Delivery @ Online broadcast
Oct 22 @ 3:00 pm – 4:00 pm

NESA online 2 part Coaching Program

Motivating Resistant Job Seekers - Conversations About Change in Employment Services Delivery

Thursday 22 & 29 October 2020

Starts 3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

Target Group

All front line staff

Summary

Lack of motivation is an increasingly difficult barrier to manage in employment services. The covid-19 pandemic, coupled with existing obstacles is affecting our jobseekers motivation to participate in activities and job search.
Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.

WHAT YOU CAN EXPECT

This 2 part online coaching program will build a framework to engage and motivate resistant clients. It will  provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.
Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.

The coaching program is a necessity for all front line staff and management.

Expected outcomes

  • Understand the reasons for resistance
  • Understand the Stages of Change and how they apply to employment Services
  • Learn motivational interviewing techniques
  •  Learn the importance of deliberate and collaborative conversations about change – Targeted questions to elicit change
  • Learn effective ways to resolve discrepancy and ambivalence
  • Acquire skills in effective goal setting and change measurement

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Oct
29
Thu
Remote Servicing in Employment Services – A New Approach to Case Management @ Online broadcast
Oct 29 @ 12:00 pm – 1:00 pm

NESA online 2 part Coaching Program

Remote Servicing in Employment Services – A New Approach to Case Management

Thursday 29 October and 5 November 2020

Starts 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA) on the 29 October

Starts 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA) on the 5 November 2020

Target Group

All front line staff

Summary

Ensuring effective case management and servicing is essential during such uncertain times. This 2 part online coaching program will explore emerging trends, case studies, and development of remote case management and teleconferencing to leverage provide services to job seekers in the New Norm.

These strategies will allow practitioners and managers to develop highly effective techniques and structures for case management to achieve sustainable outcomes. The ability to positively interact with job seekers in the employment process is equally as important and works well when these skills are integrated with a well-developed case plan.
This coaching program provides employment practitioners the skills to encourage job seekers to access services and supports, to look for work and achieve their own employment goals. Client-centred Case Management focuses on coordination of a wide range of services and resources to maintain the wellbeing of clients with various and sometimes complex needs.

WHAT YOU CAN EXPECT

  • Understanding Case Management in Employment Services
  • Working from home, a locked down office, online or over the telephone – your are remote servicing (transitioning or currently)
  • Learn about which platforms work for providing remote case management
  • Understand best practice for supporting clients in changing environment
  • Provide best practices in an ethical way
  • Novel ideas on Improving participant engagement
  • Addressing participant barriers, working with clients and other health and service providers

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
5
Thu
Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework @ On-line webinar broadcasts
Nov 5 @ 12:00 pm – 1:30 pm

NESA 3 part on-line Coaching Program

Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework

Starts Thursday 5 November 2020

Starts 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

Target Group

Frontline staff

Summary

Build your DES skills and knowledge. We have it covered from Mutual Obligation, to Job Plans, to the Targeted Compliance Framework.

Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy.

There are 21 modules in the Learning Centre. In this coaching program, you will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.

WHAT YOU CAN EXPECT

Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Thursday 5 November 2020 at 12 noon AEDT

  • Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it
  • Scenarios: Meet Alex – your newest client.
  • Assessment is the Key
  • Learn by doing work-based activity: Complete a strengths based assessment

Session two: Negotiating the Job Plan and managing risk: – Thursday 12 November 2020 at 12 noon  AEDT 

  • A Job Plan for Alex
  • Reducing the Risk of Non-Compliance
  • Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Alex

Session three: Demystifying the Targeted Compliance Framework: – Thursday 19 November 2020 12 noon AEDT 

  • Setting up Requirements
  • Rules for Notification
  • ‘This Says I’ve Been Cut Off!’ –  Investigating Non-Compliance and Demerits – How Does it Work?
    o Provider and Third Party Interviews
    o Activities
    o Job Referrals and Interviews
    o Job Search Requirements
    o Unemployment and Work Refusal failures
  • Innovation time: Minister, I Have an Idea!

Other

The model of delivery for this coaching program requires learners to ‘learn by doing’ , which is an active learning approach in which learners will be expected to participate in are expected to contribute to scenarios / solutions and real time discussions as part of the series.

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

Handouts will distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ll most likely seen him at an information session or heard him via webinar.

Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
9
Mon
Employer Engagement Master Class @ on line broadcast
Nov 9 @ 3:00 pm – 4:30 pm

online 5 part NESA Coaching Program

Employer Engagement Master Class

Starts Monday 9 November 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

Frontline staff

Summary

This virtual and interactive, five by one hour modular coaching program equips you and your team with a systematic approach to employer engagement.

You will learn to initiate and maintain stronger relationships with employers that build tenacity and optimism in your business.

We will work through an online, interactive presentation and comprehensive ‘how-to’ manual, including valuable strategies, tools, and exercises. Skills acquired are immediately deployable and regular debriefs on skill attainment occur throughout the modules.

WHAT YOU CAN EXPECT

  • Session one: Participant learning objectives, employer engagement prerequisites and introduction to the Seven Step Employment Engagement Framework: Monday 9 November 2020  2020 at 3.00pm 
  • Session two: Targeting relevant employers and comfortably and effectively approaching them to arrange meetings: Thursday 12 November 2020 at 3.00pm AEDT 
  • Session three: Engaging employers remotely, building rapport to uncover job opportunities and analysing jobs on offer: Tuesday 17 November 2020 at 3.00pm AEDT 
  • Session four: Presenting candidates professionally and gaining commitment by confidently handling employer objections: Friday 20 November 2020 at 12 noon AEDT  
  • Session Five: Maintaining and keeping employer relationships in tough times: Tuesday 24 November 2020 at 3.00pm AEDT

The model of delivery for this coaching program requires learners to ‘learn by doing’ where by participants are expected to contribute to the discussion and complete tasks.

Other

Each webinar session is expected to run for no more than 90 minutes including ample Q&A and discussion time.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Paul Diviny

Paul Diviny is a B2B solution sales expert with over 30 years’ experience in sales, marketing, sales management, and general management roles.

Paul has led large B2B sales teams in employment services, banking, and superannuation.

He consults to ASX200, multinational, Federal and State Government, Not for Profit, and medium to small enterprises. Paul’s business – Prospert – covers includes training, strategic consulting, and coaching and mentoring.

Paul’s Key areas of expertise:

  • STRATEGY: identifying organization challenges, solving problems, business cases to justify investment, detailed planning to execute the strategy and achieving desired business outcomes, developing organisational change programs
  • PERFORMANCE IMPROVEMENT: lifting customer satisfaction and market share; reducing costs and waste; improving sales effectiveness; increasing employee morale; and improving organizational capability via new operating model designs
  • BUSINESS DEVELOPMENT: commercialization of start up businesses and taking fast growing businesses to higher levels through strong sales leadership
  • OPERATIONS MANAGEMENT: hands on leadership of large, multi-disciplinary teams, oriented to common goal (customer, staff and shareholder satisfaction); collaborating with front office business units/vendors
  • BUSINESS TURNAROUNDS AND REALIGNMENTS: creating a customer focused culture via stakeholder engagement on vision and strategy, executing the transition to a more sustainable model

COST

NESA Member

$ 300
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
27
Fri
Reflective Practices and Resilience during Change @ Online broadcast
Nov 27 @ 3:00 pm – 4:00 pm

NESA online 2 part Coaching Program

Reflective Practices and Resilience during Change

Part one: Friday 27 November 2020 at 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT & 12 noon WA) Part two: Friday 4 December 2020 at 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

Target Group

All front line staff

Summary

Many Employment Services sector staff have had to suddenly change their work situations, many working from home, behind locked doors, home-schooling, and in some cases dealing with job loss within the family or households. This has contributed to increasing fear, anxiety, and panic for staff as they struggle to manage uncertainty around these changing circumstances. Bouncing back from difficult experiences is a major contributing factor to achieving job satisfaction during difficult times.

Join Sharon Mamo as she provides you with the tools, techniques, tips and advice to foster self-resilience and self-care.

WHAT YOU CAN EXPECT

  • The importance of understanding resilience during the New Norm (and working from home)
  • Learn about job burnout, workplace stress, crises, and vicarious trauma – and the impact of these during working from home or in locked down office
  • Evaluating your feelings, triggers, and characteristics of stress
  • Develop strategies for building and enhancing resilience and well being
  • Cultivating job accountability and motivation to achieve job satisfaction during this period of change
  • Reflect upon own skills and performance
  • Create and commit to a professional self-care plan

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Dec
8
Tue
Customer Service Excellence @ On line broadcast
Dec 8 @ 2:00 pm – 4:00 pm

NESA Coaching Program

Customer Service Excellence

Tuesday 8 December 2020

Starts at 2.00pm AEDT (1.30pm SA, 1.00pm QLD, 12.30pm NT and 11.00am WA)... finishes at 4.00pm AEDT

Target Group

All staff

Summary

With a focus on engagement, retention and placement through to outcomes; providing exceptional customer service is vital to the business success of employment services. In this two part coaching program you will be given an insight on what better practice in delivering excellent customer service is all about. Join Matt Luttrell as he explores excellence in serving your customers: employers and participants.

It will provide frontline staff and managers with vital strategies and techniques to build client relationships, develop a strong sense of trust, and grow business through good practices.

WHAT YOU CAN EXPECT

part one : A Boost to your Capability : 

 The change to the new customer-focused world
 Practical emotional intelligence tips to engage & retain clients

part two: Develop Attraction & Engagement Strategies : 

 What will attract clients to your service?
 Learn to balance mutual obligation with choice & control – Know what your clients really want
 Change participants’ mindsets without them changing providers

Other

Each webinar session is expected to run for approximately 120 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt believes that the real secret is to be able to identify a situation and effectively communicate with the individual to gain a mutually agreed outcome.

Matt manages and presents specialist training designed to engage your team and customers. Using the latest in neuroscience techniques, Matt is able to educate groups on the importance of communication, engagement and human behaviour.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Jan
27
Wed
Introduction to the jobactive Mutual Obligation, Job Plans and the Targeted Compliance Framework @ On-line broadcast
Jan 27 @ 12:00 pm – 1:30 pm

NESA 3 part on-line Coaching Program

Introduction to the jobactive Mutual Obligation, Job Plans and the Targeted Compliance Framework

In 3 parts - Wednesday 27 January and Wednesday 3 & 10 February 2021

Starts 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

Target Group

Frontline staff

Summary

Build your jobactive skills and knowledge. We have it covered from Mutual Obligation, to Job Plans, to the Targeted Compliance Framework.

Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy. There are 21 modules in the Learning Centre. In this coaching program you will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great pragmatic learning aids.

WHAT YOU CAN EXPECT

Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Wednesday 27 January 2021 at 12 noon AEDT 

  • Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it?
  • Scenarios: Meet Alex, he’s your newest client.
  • Assessment is the Key
  • Learn by doing work-based activity: Complete a strengths based assessment

Session two: Negotiating the Job Plan and managing risk: – Wednesday 3 February 2021 at 12 noon AEDT.

  • A Job Plan for Alex
  • Reducing the Risk of Non-Compliance
  • Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Alex

Session three: Demystifying the Targeted Compliance Framework: – Wednesday 10 February 2021 at 12 noon 

  • Setting up Requirements
  • Rules for Notification
  • ‘This Says I’ve Been Cut Off!’ – Investigating Non-Compliance and Demerits – How Does it Work?
    o Provider and Third Party Interviews
    o Activities
    o Job Referrals and Interviews
    o Job Search Requirements
    o Unemployment and Work Refusal failures
  • Innovation time: Minister, I Have an Idea!

Other

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

The model of delivery for this coaching program requires learners to ‘learn by doing’ where participants are expected to contribute to scenarios / solutions and real time discussion.

A PDF copy of handouts will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ll been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Feb
5
Fri
Developing Emotional Intelligence @ Online broadcast
Feb 5 @ 3:00 pm – 4:00 pm

NESA online 2 part Coaching Program

Developing Emotional Intelligence

Friday 5 & Monday 8 February 2021

Starts 3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm NT and 12 noon WA)

Target Group

All front line staff

Summary

Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy and social skills. The training explains what EI is and its role in improving performance in the workplace. Emotional intelligence also strengthens relationships among co-workers, contributing to a stable team in the workplace and to harmonious internal and external relations.

WHAT YOU CAN EXPECT

Our Coaching Program is based on the 5 domains of Emotional Intelligence:

  • Self-Awareness – Understanding how self-aware participants are; reviewing the value of self-awareness and providing an opportunity to develop self-awareness skills.
  • Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs; looking at methods of improving self-management and overcoming negative ‘self-talk’.
  • Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
  • Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
  • Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’; looking at real life situations and how emotional intelligence plays a part; reviewing ways of further improving relationships using emotional intelligence.

The Coaching Program is delivered in two parts on-line as one hour webinar sessions

Session one: Emotional Intelligence – Understanding EI in Employment Services 

 Learn about the five domains
 How to enhance your EQ
 The EI models – Triune Brain Theory – The BRA model – Goleman’s Model
 The Mood metre and the Mood Rule


Session two: Emotional Intelligence – Strategies to Boost EI 

 Putting Emotional Intelligence into your practice


Coaching Program Outcomes:

At the end of this training course, your participants will be able to:

  • Be aware of emotions and the impact they have on their performance
  • Recognise and understand emotions in others and how to adapt their behaviour to suit
  • Regulate their emotions and so enhance performance
  • Handle and inspire emotion in others

Environmental Outcomes:

  • Managers and supervisors are better able to maintain a positive work environment
  • Employment consultants can better manage complex clients and their cases
  • Business development staff are better able to influence positive outcomes, particularly when handling difficult prospects, tough negotiations or fall outs, as commonly seen in this industry
  • Staff are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive effect on customer engagement, branding and retention.
  • Staff are better equipped to handle the ever-increasing pressures of a changing business landscape.

 

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW