NESA Coaching Program
Managing Challenging and Aggressive Behaviour
ONLINE COACHING PROGRAM | Two hour session
Tuesday 15 August 2023
2.00pm to 4.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All sector staff
SUMMARY
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
First hour: Self-management, resilience, and communication & listening skills
• Understand the principles of how to self-manage and remain resilient in confronting situations.
• How to maintain safe limits and set client expectations.
• Understand how good communication can influence people.
• Learn how to develop effective listening skills and assist clients to develop new skills in communication
Second hour: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety
• Understand the barriers to effective communication and how to maintain limits on client behaviour
• How to recognise and deal with clients effectively when you feel like you are being provoked.
• Have opportunities through case examples to link theory to practice and application for a safe environment.
Facilitator
LINDA PIERSON
Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
cost
OTHER
The coaching program is expected to run for two hours, including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. On completion, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
Essentials of Trauma Informed Practice @ Online at your desk
NESA Coaching Program
Essentials of Trauma Informed Practice
ONLINE COACHING PROGRAM | 2 hours
Wednesday 30 August 2023
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
This 2 hour online coaching program will provide an overview of the impact of trauma and settlement from the perspective of people from refugee and migrant backgrounds.
It is designed to develop the skills and knowledge of staff to provide trauma informed services.
WHAT YOU CAN EXPECT
- An introduction to trauma informed practice
o Core trauma informed principles - What is trauma?
- The refugee and migrant experience
- Recognising trauma responses
- Strategies for trauma informed practice
- Impacts of working with survivors of trauma (vicarious trauma)
Facilitator
Monica Rivas
Monica is the Training Manager at The Social Policy Group. Monica’s work is to develop and deliver training programs that build the capacity and skills of participants. She has been working in the community services sector for the past 11 years, specifically with CALD communities. With a master’s degree in social work, and a background in TESOL and Training and Assessment, Monica has been able to utilise her expertise in working with refugees and migrants to design and develop culturally responsive training programs. Monica is passionate about delivering training programs that are self-reflective, innovative, and practical. Arriving in Australia as a refugee, Monica is interested in promoting and advocating for refugees through her training.
The Social Policy Group (SPG) is a national body with specialist expertise in social policy, social and community cohesion, settlement of migrants and refugees and multiculturalism, population diversity, gender equality, access and equity, community participation and inclusion, systems’ responsiveness, community outreach and engagement, and digital and multilingual communications.
cost
OTHER
The coaching program is expected to run for approximately 120 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once it has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Coaching Program
Essentials of Culturally Responsive Practice
ONLINE COACHING PROGRAM | 2 hours
Wednesday 13 September 2023
2.00pm AEsT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All staff
SUMMARY
The Essentials of Culturally Responsive Practice is fit-for-purpose training that provides practical guidelines that can be universally adopted across organisations at all levels to prepare staff for working with participants, clients and colleagues from culturally and linguistically diverse backgrounds.
WHAT YOU CAN EXPECT
- Explore concepts of culture
- Explore culturally responsive practice approach and framework
- Recognise intersectionality and unpack unconscious bias
- Reflect of opportunities for growth to build on skills and practices
- Recognise the importance of reflection and evaluation
- Explore and apply cultural responsiveness competency standards
Facilitator
Monica Rivas
Monica is the Training Manager at The Social Policy Group. Monica’s work is to develop and deliver training programs that build the capacity and skills of participants. She has been working in the community services sector for the past 11 years, specifically with CALD communities. With a master’s degree in social work, and a background in TESOL and Training and Assessment, Monica has been able to utilise her expertise in working with refugees and migrants to design and develop culturally responsive training programs. Monica is passionate about delivering training programs that are self-reflective, innovative, and practical. Arriving in Australia as a refugee, Monica is interested in promoting and advocating for refugees through her training.
Social Policy Group (SPG):
A national body with specialist expertise in social policy, social and community cohesion, settlement of migrants and refugees and multiculturalism, population diversity, gender equality, access and equity, community participation and inclusion, systems’ responsiveness, community outreach and engagement, and digital and multilingual communications.
cost
OTHER
The coaching program is to run for approximately 120 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Awards for Excellence 2023
Importance of the Awards
Since being implemented in 2004, the NESA Awards for Excellence have highlighted the impact of employment services in partnership with employers and participants to improving the economic and social well-being of individuals, families and communities through employment inclusion.
The NESA Awards for Excellence:
- Foster high standards and provide a benchmark for excellence within the employment services sector
- Recognise employers who demonstrate excellence in the recruitment and retention of disadvantaged participants in partnership with employment services providers
- Encourage employers to adopt and support employment services programs
- Honour participants who have overcome disadvantage to obtain and sustain employment
- Provide role models for other participants
- Recognise employment services professionals who demonstrate excellence in the conduct of their role
- Promote professional development within the employment services sector
- Enlighten the wider community about the adversity and disadvantage experienced by unemployed people and the effort required to overcome barriers to achieve employment
- Reinforce the value of the sector, fostering participant, employer and public confidence
Award Finalist Benefits
- The right to use NESA’s Awards Seal on collateral for two years
- Promotion in national, state and local media
- A high quality, framed certificate for all finalists
- Greater recognition within the sector and with key external stakeholders
- Invitation to the VIP-only Champion’s Reception held immediately prior to the Gala Awards Dinner
- One ticket to attend the Gala Awards Dinner for each finalist or finalist representative
- The finalists for Employment Consultant and Achiever of the Year are provided with travel** and one night’s accommodation to attend the NESA Awards for Excellence Ceremony.
In addition to Finalist Benefits, Winners of each Award Category Receive:
- A prestigious Award Trophy
- An Awards Seal and guidelines for use to promote the win
- Promotion on NESA’s website and inclusion in the Annual Report
- Additional PR campaigns
The Employment Consultant who nominated the Achiever of the Year is also provided travel and one night’s accommodation to accompany their nominee to the NESA Awards for Excellence.
All required airfares are return economy from the finalist’s closest major, regional or metropolitan airport.
Transport to and from the airport and event venue are at the nominee’s expense.
Champion Employer of the Year finalists do not receive travel or accommodation to attend the NESA Awards for Excellence.
Award Winners will be Announced at the
NESA Awards for Excellence
Gala Dinner
Wednesday 11 October 2023, Sofitel Brisbane
Don't Forget to Purchase your Gala Awards for Excellence Dinner Ticket
AWARD CATEGORIES
Achiever of the Year
SPONSORED BY JOBSBANK
Category Description:
This Award recognises a former Participant who has overcome extraordinary disadvantage to achieve employment.
Category Eligibility:
Covers all applicable elements of the Overarching Award Eligibility Criteria below.
In addition, open to former Participants who:
- Received employment assistance from a provider of an employment program or service managed by the Australian Government: Department of Employment and Workplace Relations; Department of Social Services; or the National Indigenous Australians Agency and
- Achieved substantive employment resulting in achievement of a full employment outcome ** after 1 July 2022 and remains in sustained substantive employment on the date of the awards – 11 October 2023
“Substantive employment” is defined as employment in one or more concurrent jobs with sufficient hours and/or income to qualify for a full employment outcome.
“Full employment outcome” is in accordance with the requirements of the program/service in which the Participant was engaged at placement into employment.
** For clarity the Participants placement may have occurred prior to July 2022 but the outcome must have been achieved during the Awards qualifying period.
Please ensure selection criteria responses focus on the former Participant (rather than the organisation or Consultant assisting them). The former Participant must be aware of their nomination and consent to its submission in these awards. NESA recommends that completion of the submission occur in partnership with the nominated former Participant and they provide consent to share information.
CHAMPION EMPLOYER OF THE YEAR
SPONSORED BY READYTECH
Category Description:
This Award recognises employers who demonstrate excellence in employment inclusion of disadvantaged Participants.
Category Eligibility:
- That were assisted to recruit staff and nominated by a provider of a program or service managed by the Department of Employment and Workplace Relations Department of Social Services; or the National Indigenous Australians Agency during the qualifying period: 1 July 2022 – 30 June 2023.
EMPLOYMENT CONSULTANT OF THE YEAR
Sponsored by Aware Super
Category Description:
Category Eligibility:
Covers all applicable elements of the Overarching Award Eligibility Criteria below.
In addition, open to individuals:
- who provided employment assistance to Participants and employers in the qualifying period: 1 July 2022 – 30 June 2023
Entry Rules and Guidelines
General Eligibility
Applicable to all Award categories
- All Awards relate to activities undertaken during the qualifying period 2022 – 2023 financial year
- All Awards are open to current NESA members and the Participants and employers assisted by them
- Nominees must also meet the specific eligibility requirements for the Award category in which they are nominated
- All submissions and supporting information are treated as confidential
- Assessment of nominations is managed according to the NESA Awards for Excellence Judging Process
- Multiple nominations are permitted with a separate submission required for each nomination
By submitting a nomination to the NESA Awards for Excellence, you:
- Give permission to NESA and its Awards Convenors to describe your achievements at the Gala Awards Dinner and to promote your achievements to the media
- Understand that your identity and that of the submitting organisation will be disclosed during the Awards process
- Are granting NESA permission to reproduce supplied photographs (except where otherwise requested), the organisation’s logo and non-pecuniary information from your submission
- Understand that your contact details may be shared with official members of the media pursuing stories regarding the awards and award nominees
- Agree to abide by the judging panel decisions and accept that there will be no appeals
- Agree to attend the Awards presentation in person or virtually subject to travel restrictions (e.g. COVID-19, natural disaster) or significant personal circumstances.
Note: NESA or its Awards Convenors will contact finalists for the Achiever of the Year category or their representatives to review the nomination and agree on the information that is permitted to be shared with the media or used in NESA communications.
NESA retains the right to:
- Contact finalists prior to the Awards presentation as deemed necessary
- Withdraw the granting of a particular honour if the award entrant or nominated representative is not present to accept the award in person or virtually
- Withdraw from judging any submissions received through a nominating organisation that goes into administration, voluntary receivership, liquidation or is declared bankrupt after the awards closing date.
Nominations must include:
- An answer to each criterion
- Uploaded files where they have been requested
- A quality head and shoulders photograph or other suitable image of the nominee for individual nominees, or a quality group photograph or image for team nominees if applicable
HAVE YOU CONSIDERED...
Your organisation may be eligible for more than one award?
HOW TO SUBMIT
Award nominations are submitted online; via separate online portals for each Award Category, accessed via the APPLY NOW buttons above.
Before you start the online submission process, please ensure that:
- You have reviewed and meet the General Eligibility criteria (link above), as well as the Specific Eligibility requirements for the Award category which you are nominating
- You have read the Selection Criteria for the award category which you are nominating
- You have read the Entry Rules and Guidelines
Instructions and tips for how to submit:
The online submission form must be completed in one pass; you cannot save a partial response and return to it later.
Please have the following information prepared, before starting your online submission.
- Photo of the entrant (where required)
- Contact details of the primary person responsible for the submission
- Selection Criteria responses, including any documents for upload.
- In your selection criteria responses, please refer to your organisation using exactly the same namethat is entered in the “Nominating Organisation” field in the nomination form. Do not use abbreviations, alternative trading names or shortened forms.
- For any criteria with a word limit provided, please have your responses prepared in a separate electronic text document that you can then copy and paste into each individual text box in the online submission form. Your response/s will not be accepted if you exceed the word limit. Your word count is displayed for each response.
- Supporting material – You may provide up to five A4 pages of evidence to support the claims made in the nomination. Please combine all supporting material into a single document (.pdf or .doc(x) files). Cross-referencing supporting material in the criteria response is essential. Supporting information may include, but is not limited to, photos, data, graphs, and copies of commendations or other letters of recognition.
- Any documents to be uploaded must not exceed 10MB per file.
Upon completion of your submission, an e-mail will automatically be sent to the primary person (nominated in your submission) to confirm successful receipt of your nomination. The confirmation e-mail will include a copy of your submission, including file attachments for your own records.
(If you do not receive the confirmation e-mail immediately, please check your e-mail Junk folder or SPAM filtering systems prior to contacting NESA on 03 9624 2300.)
AWARDS JUDGING
The NESA Awards for Excellence judging process is rigorous, transparent, and taken very seriously by the Independent Judging Panel. Judges invited to participate in the Awards are people who have notable expertise in relevant areas such as recruitment, business, health, community services and social inclusion. Revision of the Award assessment process occurs annually to ensure we uphold the highest standards of integrity.
Every nomination is subject to a comprehensive and rigorous assessment process using a standardised scoring and weighting system with auditing, variance, and due diligence checks to ensure consistency with the Award criteria.
NESA announces a maximum of three finalists for each award category. The judging panel will exclude nominations that do not achieve an acceptable benchmark score from the determination of finalists. At their discretion, the judging panel may identify nominations worthy of additional commendation, recognition, or Award. A panel of at least two judges, including an Award Convenor, undertakes assessment of each Award category. Each judge independently assesses each nomination in the category, scoring each criterion and providing written comments including feedback on how to strengthen the nomination.
After assessment of all nominations for the category are complete, the Award Convenors conduct an audit, crosschecking all scores given by the category judging panel to identify any inconsistencies in scoring. Where this occurs, Award Convenors review the nomination before contacting the judge(s) to discuss the rationale for their score. As appropriate, the Award Convenor may convene a deliberation conference to discuss the nomination(s) or criteria for which scoring has been discordant and/or request a re-assessment by one or more judges.
After completion of the assessment process, the top three scoring nominations become the Award category Finalists and announced publicly. Announcement of Award winners of each category occurs at the Gala Awards Dinner held in conjunction with the NESA National Conference.
NESA staff support the judging process but do not participate in the assessment of or review nominations. Management of nominations occurs with strict confidentiality processes in place.
INTRODUCING THE JUDGING PANEL
MAREE ARMANSIN
Maree Armansin has 27 years experience in the organisational development sector and has worked in the education, training and organizational development of adults in both the public and private sectors.
Maree is passionate about making a difference in the lives of others and her work has been in humanising organisations in order to bring about mindful change.
Qualifications
Master of Education
Master of Social Science (Counselling)
Grad Dip Counselling
B Ed, Dip. Tchg, Dip. TAE
Maree is on the Board of the Psychotherapy and Counselling Federation of Australia
Christine Flynn
BA; DipEd; FAICD; MAMI
Christine is an experienced Board Chair and Director, and executive leader, recognised for her capabilities in Board governance, organisational strategy, strategic risk, and leadership. Christine is an accredited facilitator for the Australian Institute of Company Directors and also serves as a Director on the Board of Queensland Country Health Fund Ltd.
Christine has held roles as a senior executive in the public service and on Boards including as President of Institute of Public Administration Australia (Queensland), Director of the International Research Society for Public Management, Member of the Audit and Risk Committee of the Queensland Audit Office, and the QUT School of Business Advisory Board. Christine was formerly the Chair of the Board of Queenslanders Credit Union until 2018 when it merged with Queensland Country Credit Union (now Queensland Country Bank.)
Dr. Peter Laver, AM
This has included for organisations such as the Australian Academy of Technological Sciences and Engineering, National Board of Employment Education and Training, Victorian Learning and Employment Skills Commission, Community Advisory Council for the Community Support Fund, and the Prime Minister’s Science Prizes. In addition, he provides voluntary expertise to many not-for-profit organisations.
Judges' Top Five Tips
Tip 1.
Take time to read and understand the criteria thoroughly – analyse the criteria to ensure you understand exactly what is required in your response. If you are unsure clarify the criteria with NESA.
Tip 2.
Make sure your response fully addresses the criteria. For instance, if a question asks you to provide a timeline then ensure you detail the response chronologically.
Tip 3.
Avoid writing expansive, sweeping claims or generic declarations. Such statements actually undermine the strength of a nomination, as typically, they contain very little substance and cannot be either proven or disputed.
Tip 4.
Be specific about your or the nominee’s achievements. Provide evidence to support your claims against the criteria and wherever possible use more than one statistic to prove the point. There are many forms of evidence that you can use to support your claims; data, performance reports, letters of commendation, case studies or examples – choose the form that best relates to the criterion and if the criterion asks for specific evidence e.g. data or a case study, provide what is asked for. If you use the option to upload supporting material, ensure you cross-reference the evidence in the criteria responses and clearly title the uploaded attachment.
Tip 5.
If you are writing about yourself, then be yourself. Judges want to get to know you from the pages of your nomination. They want to gain insight into the type of person you are e.g. your values and passion for what you do. If you are writing about someone else be sure to capture the real person in the nomination. We recommend that completion of nominations occur in partnership with nominees to ensure as much information about them as possible is captured in your submission.
IMPORTANT DATES
Applications open: 10 AUGUST 2023
Applications close: MONDAY 4 SEPTEMBER 2023
Judging: 6 – 15 SEPTEMBER 2023
Finalists announced: 25 SEPTEMBER 2023
Winners announced (at the Gala Awards Dinner): WEDNESDAY 11 OCTOBER 2023
By placing an entry in the Awards, the submitting organisation is confirming their commitment for a nominating Employment Consultant to attend the Awards for Excellence in person (or virtually upon special request) on Wednesday 11 October at the Sofitel Brisbane.
NESA Webinar
BART (Behaviour and Response Training) for Employment Services
Thursday 23 May 2024
1.00pm - 4.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Frontline Staff
SUMMARY
BART is a model developed by Mental Health Nurse Andy Kelly to assist staff who faced ‘challenging behaviours’ from clients with a range of mental and/or physical disabilities. The coaching program is designed to assist staff to stay safe from challenging Client-related behaviours while at work.
WHAT YOU CAN EXPECT
Key segments of BART:
• The getting and using of Knowledge
• Understanding behaviour
• De-escalation
• Self-Protective Behaviour
What is being covered in the session:
• Responding as a professional
• Developing knowledge
• Staff responsibility
• Staff support
• Duty of Care & Self-Safety
• Behaviour recognition and assessment
• Verbal & Non-verbal responses
• Client-related behaviour progression & escalation continuum
• De-escalation strategies
• Boundary and limit setting
• Hijacking the stress response
• Self-Protective Behaviours
• Reporting & recording of incidents
Facilitator
Andy Kelly
Andy is a specialist Mental Health Nurse and educator with 30+ years of experience in clinical, management and education roles in health, community, mental health, aged care and tertiary education settings. He operates his own business, Face To Face Mental Health Training and Consultancy. He has been a specialist lecturer in clinical and non-clinical tertiary Mental Health qualification courses in hospital, TAFE, RTO and higher education settings. He is a previous winner of a State Nursing Excellence Award and has been twice nominated for the Margaret Tobin Award for Excellence in Mental Health Service. Andy brings years of clinical experience to his teaching, and his clinical stories add colour and meaning to the learning experience of participants. Andy became a Master level Mental Health First Aid Instructor in June 2012 and a Principal Master Trainer in May 2018. He provides mentorship to other Mental Health First Aid trainers across Australia. Whilst he is sought after in the inpatient and community health and care sectors for his expert knowledge in mental health and client behaviour management, many of Andy’s training clients come from other industry sectors including those traditionally unrelated to the health sector, such as engineering, local government, primary industries, mining, Disability services, transport, local Govt and Legal Practice. Andy is now based in the Northern Rivers area of New South Wales and is available to travel to other locations and venues where terms for fees, travel and accommodation have been negotiated. Andy’s organisation, Face To Face Mental Health Training & Consultancy, conducts Mental Health First Aid training as well as tailored workshops on other mental health related topics. He provides consultancy around client/customer management where this is required. Many workshops can be tailored to your needs.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Coaching Program
NEWSLETTER SUBSCRIPTION
PD BOOST SUBSCRIPTION OFFER
BART (BEHAVIOUR AND RESPONSE TRAINING) FOR EMPLOYMENT SERVICES STAFF
ONLINE COACHING PROGRAM
Thursday 2 November 2023
1.00pm to 3.00pm AEDT
PLATFORM: ZOOM
TARGET GROUP
All Frontline staff
SUMMARY
BART is a model developed by Mental Health Nurse Andy Kelly to assist staff who faced ‘challenging behaviours’ from clients with a range of mental and/or physical disabilities. The coaching program is designed to assist staff to stay safe from challenging Client-related behaviours while at work.
WHAT YOU CAN EXPECT
Key segments of BART:
• The getting and using of Knowledge
• Understanding behaviour
• De-escalation
• Self-Protective Behaviour
What is being covered in the session:
• Responding as a professional
• Developing knowledge
• Staff responsibility
• Staff support
• Duty of Care & Self-Safety
• Behaviour recognition and assessment
• Verbal & Non-verbal responses
• Client-related behaviour progression & escalation continuum
• De-escalation strategies
• Boundary and limit setting
• Hijacking the stress response
• Self-Protective Behaviours
• Reporting & recording of incidents
Facilitator
Andy Kelly
Andy is a specialist Mental Health Nurse and educator with 30+ years of experience in clinical, management and education roles in health, community, mental health, aged care and tertiary education settings. He operates his own business, Face To Face Mental Health Training and Consultancy. He has been a specialist lecturer in clinical and non-clinical tertiary Mental Health qualification courses in hospital, TAFE, RTO and higher education settings. He is a previous winner of a State Nursing Excellence Award and has been twice nominated for the Margaret Tobin Award for Excellence in Mental Health Service. Andy brings years of clinical experience to his teaching, and his clinical stories add colour and meaning to the learning experience of participants. Andy became a Master level Mental Health First Aid Instructor in June 2012 and a Principal Master Trainer in May 2018. He provides mentorship to other Mental Health First Aid trainers across Australia. Whilst he is sought after in the inpatient and community health and care sectors for his expert knowledge in mental health and client behaviour management, many of Andy’s training clients come from other industry sectors including those traditionally unrelated to the health sector, such as engineering, local government, primary industries, mining, Disability services, transport, local Govt and Legal Practice. Andy is now based in the Northern Rivers area of New South Wales and is available to travel to other locations and venues where terms for fees, travel and accommodation have been negotiated. Andy’s organisation, Face To Face Mental Health Training & Consultancy, conducts Mental Health First Aid training as well as tailored workshops on other mental health related topics. He provides consultancy around client/customer management where this is required. Many workshops can be tailored to your needs.
cost
NESA Member
$
225
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
NON Member
$
300
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
OTHER
Each webinar session is expected to run for approximately 180 minutes including a cuppa break, ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
EVENT REGISTRATION
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member!
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Master Class
Employer Engagement Blueprint Master Class
Online 3 hour workshop
Tuesday 28 November 20203
1.00pm to 4.00pm AEDT
PLATFORM: ZOOM
TARGET GROUP
Frontline staff that engage with employers
SUMMARY
The master class is designed to help you alleviate the feelings of frustration from a lack of employer engagement; and to provide you with strategies for developing a better working relationship with your employers, leaving them with a solid trust in your abilities.
This is a 3-hour online (with a 10 minute coffee break) master class. It is a highly interactive, modularlised program, complete with customisable content for you and your team.
We invite you to participate in
Plan
Learn how to approach and recruit employers through rapport
Discover what they want to hear when being contacted
How gatekeepers can be sidestepped
The best way to follow up with employers after a conversation
Implement
Craft compelling hooks that draw in employers
Book meetings through email, phone calls or video chats
Understand the different personality types and body language techniques so you can target your audience more effectively
Bolster
Retain and sustain top talent by connecting with prospects
Leverage sophisticated objection-handling techniques
Create authentic connections to clients in challenging environments
Staying resilient during tough times
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won an increasing number of international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than 3 hours.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Leadership Forum
NESA's Policy Stocktake and Strategy Leadership Forum
WEDNESDAY 13 DECEMBER 2023 | MELBOURNE
NESA’s Policy Stocktake and Strategy Leadership Forum will be our final Leadership Forum for 2023. A full agenda is planned with Julian Hill MP presenting on the recommendations of the Workforce Australia Inquiry followed by an informal roundtable session with Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR to hear member views on the recommendations to inform the government’s response to the Inquiry.
Tania will also be facilitating a roundtable on First Nations employment to gauge member views and DSS Deputy Secretary, Robyn Shannon, will be presenting on relevant recommendations from the Disability Royal Commission and having a member roundtable to gauge your views to inform the government’s response to that Inquiry.
THIS FORUM WILL BE AN OPPORTUNITY FOR SECTOR LEADERS TO JOIN WITH NESA AND SET THE ADVOCACY AGENDA FOR 2024.
The agenda will include:
A presentation on the recommendations from the Inquiry on Workforce Australia Employment Services (WAES) – Julian Hill MP
An informal roundtable to ascertain the sector’s view on the WAES Inquiry recommendations – Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR
A roundtable on First Nations employment – Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR
An overview of the recommendations from the Disability Royal Commission Report relevant to employment of people with disability – Kathryn Mandla, CEO NESA
NESA’s Policy Stocktake and Strategy Moving Forward – Kathryn Mandla, CEO and Annette Gill, Principal Policy Advisor, NESA
NESA encourages member CEO’s & Leaders to join us on 13 December for our final Leadership forum for 2023.
FORUM DETAILS
Venue: Hyatt Place Melbourne, Essendon Fields, 1 English Street, Essendon Fields
(approx 8 minutes from Melbourne airport)
Time: 9.30am registration for a 10am start. Concludes at 3.00pm
Cost: $385.00 including GST
NESA Coaching Program
Motivating Resistant clients - Conversations about change
ONLINE COACHING PROGRAM | 2 hours
Thursday 14 December 2023
3.00 to 5.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All staff will benefit
SUMMARY
Lack of motivation is an increasingly difficult barrier to manage in employment services. Existing barriers and obstacles are affecting our clients motivation to participate in activities and job search.
Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.
WHAT YOU CAN EXPECT
This 2 hour online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.
Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.
The coaching program is a necessity for all frontline staff and management.
Expected outcomes
- Understand the reasons for resistance
- Understand the Stages of Change and how they apply to employment Services
- Learn motivational interviewing techniques
- Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change
- Learn effective ways to resolve discrepancy and ambivalence
Facilitator
sharon mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
The coaching program is expected to run for approximately 2 hours including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
