Apr
30
Tue
Apr 30 @ 10:00 am – 11:00 am
May
24
Fri
May 24 @ 2:00 pm – 4:00 pm
Frontline Staff/Management
An organisation’s ability to accelerate its performance more quickly than its competitors — is critically dependent on its teams at all levels.
Good teams are twice as likely to exceed expectations. In a study of over 2,000 teams: high-achieving teams reduce costs more quickly, go to market more effectively, and launch products more smoothly. Collaborative work takes up 80% of the average employee’s day and connected teams demonstrate a 21% increase in profitability.
By accelerating team development and performance, companies can produce stronger teams that transform the mindset around the decision-making process leading to high performance.
What you’ll learn
• What is a high-performance team?
• Defining and building the parameters of high-performance teams for success
• Forming a healthy sense of urgency, adaptability and setting up stable foundations
• The 4 drivers of team influence/performance: Managing, Leading, Coaching and Mentoring
• How to give and receive feedback?
• Extrinsic and intrinsic motivators
• Supporting your team through conflict and pressure
• Supporting your team for learning while instilling team trust and care
Raimond Volpe
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
Leaders and Managers
In the present modern world, as so many organisations are spread all over geographically, remote management is crucial. It is vital that managers can manage without travelling to locations.
Recent research has shown that productivity has been a record high working remotely from home when compared to working in an office setting. On average, those who work from home spend 10 minutes less a day being unproductive, work one more day a week, and are 47% more productive. However, this is made possible only if teams are led and managed correctly. Ineffective remote management techniques can impact productivity and retention of the staff negatively impacting the organisation.
• Leading and managing differences
• Introvert vs extroverts
• Motivators and understanding them to drive change
• Elements of effective team meetings
• Identifying and delegating responsibilities
• Creating a strong culture and environment
• Connecting with people in a meaningful way
• Creating cultures of trust and communication
RAIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA anticipates the 2024 – 2025 Federal Budget will include significant measures for the employment services sector.
This 2 Day Symposium will include various speakers offering insight into the measures outlined in the Budget and their potential significance and impact on employment services and opportunities for participants to exchange views on the implications for our sector.
Subject to Confirmation – Proposed dates 20 & 21 May – Sydney
All Staff
The Essentials of Culturally Responsive Practice is fit-for-purpose training that provides practical guidelines that can be universally adopted across organisations at all levels to prepare staff for working with participants, clients and colleagues from culturally and linguistically diverse backgrounds.
charlie wan
Watch this space
This live broadcast will include ample Q&A time. It is expected to run for no more than two hours.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
All Industry Staff
Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you
A winning customer service mindset
Your professional approach to interacting with others
Active listening techniques
Using empathy to build rapport
Powerful processes to calm and assist a difficult client/customer
To use the ladder of assertiveness to manage difficult clients
How to focus on positive outcomes to satisfy your clients
kevin kosky
As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.
Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.
Kevin also the teaches business, employability and personal development skills, for both the national and international markets.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
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MELBOURNE
Level 2, 20-22 Albert Road
SOUTH MELBOURNE
VIC AUSTRALIA 3205
+61 3 9624 2300
nesa@nesa.com.au
NESA acknowledges Aboriginal and Torres Strait Islander people as the traditional owners of the land throughout Australia and their continuing connection to land and sea. We pay our respects to their culture and to their elders, past, present and emerging.
National Employment Services Association Limited / ACN: 079 065 428 / ABN: 69 079 065 428