May
20
Mon
CEO & Leadership Post Budget Forum May 2024
May 20 @ 9:00 am – May 21 @ 4:00 pm
CEO & Leadership Post Budget Forum May 2024

CEO & Leadership Forum

CEO & Leadership Post Budget FORUM May 2024

20 & 21 MAY 2024 | SYDNEY (TBC)

NESA anticipates the 2024 – 2025 Federal Budget will include significant measures for the employment services sector.

This 2 Day Symposium will include various speakers offering insight into the measures outlined in the Budget and their potential significance and impact on employment services and opportunities for participants to exchange views on the implications for our sector.

Subject to Confirmation – Proposed dates 20 & 21 May – Sydney

May
23
Thu
BART (BEHAVIOUR AND RESPONSE TRAINING) FOR EMPLOYMENT SERVICES STAFF @ Online at your desk
May 23 @ 1:00 pm – 4:00 pm

BART (Behaviour and Response Training) for Employment Services

Thursday 23 May 2024

1.00pm-4.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Frontline Staff

SUMMARY

BART is a model developed by Mental Health Nurse Andy Kelly to assist staff who faced ‘challenging behaviours’ from clients with a range of mental and/or physical disabilities. The coaching program is designed to assist staff to stay safe from challenging Client-related behaviours while at work.

WHAT YOU CAN EXPECT

Key segments of BART:

• The getting and using of Knowledge
• Understanding behaviour
• De-escalation
• Self-Protective Behaviour

What is being covered in the session:

• Responding as a professional
• Developing knowledge
• Staff responsibility
• Staff support
• Duty of Care & Self-Safety
• Behaviour recognition and assessment
• Verbal & Non-verbal responses
• Client-related behaviour progression & escalation continuum
• De-escalation strategies
• Boundary and limit setting
• Hijacking the stress response
• Self-Protective Behaviours
• Reporting & recording of incidents

Facilitator

ANDY Kelly

Andy is a specialist Mental Health Nurse and educator with 30+ years of experience in clinical, management and education roles in health, community, mental health, aged care and tertiary education settings. He operates his own business, Face To Face Mental Health Training and Consultancy. He has been a specialist lecturer in clinical and non-clinical tertiary Mental Health qualification courses in hospital, TAFE, RTO and higher education settings. He is a previous winner of a State Nursing Excellence Award and has been twice nominated for the Margaret Tobin Award for Excellence in Mental Health Service. Andy brings years of clinical experience to his teaching, and his clinical stories add colour and meaning to the learning experience of participants. Andy became a Master level Mental Health First Aid Instructor in June 2012 and a Principal Master Trainer in May 2018. He provides mentorship to other Mental Health First Aid trainers across Australia. Whilst he is sought after in the inpatient and community health and care sectors for his expert knowledge in mental health and client behaviour management, many of Andy’s training clients come from other industry sectors including those traditionally unrelated to the health sector, such as engineering, local government, primary industries, mining, Disability services, transport, local Govt and Legal Practice. Andy is now based in the Northern Rivers area of New South Wales and is available to travel to other locations and venues where terms for fees, travel and accommodation have been negotiated. Andy’s organisation, Face To Face Mental Health Training & Consultancy, conducts Mental Health First Aid training as well as tailored workshops on other mental health related topics. He provides consultancy around client/customer management where this is required. Many workshops can be tailored to your needs.

cost

NESA Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 300
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
29
Wed
Dealing with Difficult People @ At Your Desk With a Cuppa
May 29 @ 2:00 pm – 3:00 pm

Dealing With difficult people

wednesday 29 may 2024

2.00pm AEsT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.


You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

WHAT YOU CAN EXPECT

 A winning customer service mindset
 Your professional approach to interacting with others
 Active listening techniques
 Using empathy to build rapport
 Powerful processes to calm and assist a difficult client/customer
 To use the ladder of assertiveness to manage difficult clients
 How to focus on positive outcomes to satisfy your clients

 

Facilitator

kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

 

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

 

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.