MOTIVATING RESISTANT JOB SEEKERS - CONVERSATIONS ABOUT CHANGE
ONLINE | 2 PARTS
Monday 9 & 16 May 2022
2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
TARGET GROUP
Frontline staff and management
SUMMARY
Lack of motivation is an increasingly difficult barrier to manage in employment services. The recent covid-19 pandemic, lingering rules, coupled with existing obstacles is affecting our job seekers motivation to participate in activities and job search.
Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.
WHAT YOU CAN EXPECT
This 2 part online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.
Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.
The coaching program is a necessity for all front line staff and management.
Expected outcomes
- Understand the reasons for resistance
- Understand the Stages of Change and how they apply to employment Services
- Learn motivational interviewing techniques
- Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change
- Learn effective ways to resolve discrepancy and ambivalence
- Acquire skills in effective goal setting and change measurement
Facilitator
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA CEO FORUM AND
PRACTITIONERS CONFERENCE
THANK YOU!
Thank you to all of our valuable attendees, great speakers and workshop presenters, both in person and virtual. We hope you had the opportunity to catch up with old friends, connect with new colleagues, and network with like-minded thought leaders.
Event photos, recordings and presentations are now available – for attendees only.
NESA CEO FORUM AND
PRACTITIONERS CONFERENCE
NESA is proud to present two action packed days on 9 and 10 June 2022 at the Pullman Hotel in Melbourne and via virtual attendance. Networking drinks will be held on the evening of Thursday the 9th.
Our CEO Forum gives CEOs the opportunity to come together to share thoughts and experiences around transition and the 1 July Workforce Australia implementation. Guest speakers will include Mr Nathan Smythe, Deputy Secretary, Employment and National Workforce Group, Department of Education Skills and Employment.
The Practitioners Conference will feature a number of DESE presentations on topics including the latest transition advice, activation in Workforce Australia Services, the Workforce Australia Services Provider Performance Framework and licensing arrangements, and updates on ESS web 2.0 and the Learning Centre. DESE’s presentations will be supported by a booth where providers can discuss the types of things that DESE will track as part of their compliance monitoring. The Conference will also include presentations from some of our partners on strengthening employer engagement, addressing jobseeker barriers through integrating into goals, and the latest research on digitalisation of welfare to work.
Topics
Our Practitioners Forum offers a perfect opportunity for your staff to prepare for the challenges and opportunities ahead, with a range of sessions and workshops covering topics including:
• Welcome to Workforce Australia
• Workforce Australia Transition and Branding
• Activation and Points Based Activation System (PBAS) in Workforce Australia Services
• Workforce Australia Services Provider Performance Framework and Licensing Arrangements
• Supporting Complex Participants: A Workshop On Integrating Participant Barriers & Goals
• Workforce Australia Services – Quality and Assurance Analytics
• Tools of the Trade: ESS Web 2.0/Learning Centre
• Workforce Australia: the big opportunity for employer engagement
• The Digital Governance of Welfare to Work: Findings from the Interim Report
• Working with the States
• Optimising potential
SPEAKERS - CEO FORUM
SOCIAL CHANGEMAKER
A social changemaker, Corinne has helped shape the impact investing and social economy landscape in Australia through critical roles with Jobsbank, Impact Investing Australia, Good Shepherd Microfinance, The Difference Incubator, The Australian Sustainable Finance Initiative, and others.
A Churchill Fellowship (2009), and MoneySmart Award recipient (2013) with a Master’s in Environmental Science, Corinne is driven by a sense of fairness and social justice to create spaces where business and positive impact intersect.
Corinne is passionate about ensuring commercial organisations effectively integrate inclusive employment and social procurement into their business. Recently, she founded an award-winning social enterprise where she developed solutions to help vulnerable consumers access fair and affordable finance.
Lecturer in Political Science in the School of Social and Political Sciences, University of Melbourne.
Michael McGann is Lecturer in Political Science in the School of Social and Political Sciences, University of Melbourne. He specialises in the governance of welfare and active labour market policies, with a particular focus on issues related to the contracting out and marketization of public employment services. He is the co-author of Buying and Selling the Poor: Inside Australia’s Privatised Welfare-to-Work Market (Sydney University Press, 2021) and his research has appeared in international journals including Public Administration, Administration and Society, Journal of Social Policy, Social Policy and Society, Policy Sciences, and Politics & Policy.
Associate Professor in Social Policy and Research at the University of New South Wales (Sydney, Australia).
Siobhan O’Sullivan is Associate Professor in Social Policy and Research at the University of New South Wales (Sydney, Australia). Her research focuses on the delivery of contracted employment services in Australia, the UK, and around the world. She has a broad interest in the welfare state and ‘mission drift’ as well as an ongoing interest in animal welfare policy and environmental ethics. She is the co-author of several books on street-level bureaucracy and the governance of welfare-to-work, including Getting welfare-to-work: Street-level governance in Australia, the UK, and the Netherlands (Oxford University Press, 2015) and, most recently, Buying and Selling the Poor: Inside Australia’s Privatised Welfare-to-Work Market (Sydney University Press, 2021).
SPEAKERS - PRACTITIONERS CONFERENCE
KEYNOTE SPEAKER
“A tour bus is a petri dish of human behaviour, and is the best way to get to know exactly how to work with all different types of people”
How do you go from being an industry trainer and leader across Europe for Contiki Holidays to being one of the most sought after keynote speakers and professional trainers in Australia and the Asia Pacific? That is the question asked often of Mark and the answer he says is simple, it is all about understanding people. Understanding how they behave, think and make the choices they do, both professionally and personally.
As an experienced motivational keynote speaker it’s this understanding that has seen Mark hold senior and strategic leadership development roles for major global players across the Asia Pacific and Europe and led to him to being invited to work on projects design and implement sales strategies and bespoke methodologies for billion-dollar sales teams across the globe. Add to that some serious hard work and that is how in twenty years Mark has moved from connecting with people in Europe to connecting with people in their own lives, all as a guest speaker and trainer.
ASSISTANT SECRETARY, FUNDS AND PAYMENTS BRANCH
Quyen Tran is the Assistant Secretary, Funding and Payments Branch, Workforce Australia for Individuals Division in the Department of Education, Skills and Employment.
Since joining the department in 2008, Quyen has held a number of senior leadership roles driving major reforms in school funding, quality teaching, supporting the National School Resourcing Board, and more recently, driving reforms in the delivery of employment services. Quyen has worked across a broad range of public policy issues within Government including issues of social policy, aviation and maritime security, National Broadband Network impacts on schools and infrastructure.
Quyen holds a Bachelor of Economics and a Bachelor of Actuarial Studies from the Australian National University.
CEO, CREATING NEW PATHWAYS
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
FOUNDER & DIRECTOR,
PROSPERT CONSULTING & TRAINING
Prospert was founded by Paul Diviny whose experience includes 30 years in sales, marketing and operations management including line management in employment services. Paul has consulted with ASX200, multinationals, Government departments, training providers, not for profits as well as small and medium enterprises.
Prospert believes that every job seeker and employer should have access to quality employment services which enable them to find meaningful and sustainable work and grow their businesses, respectively. Our name reflects our promise to employment service providers and their customers alike – “you prosper from our expertise”.
Prospert brings together experts in training, coaching, consulting, and tendering to increase the capacity of the employment services sector to better meet the needs of its customers, while also building strong organisational reputations and sustainable businesses.
Prospert’s specialist services include:
• Training and coaching with a focus on employer engagement
• Tender management from business cases, to bid preparation & writing, and transition to new contracts
• Consulting and strategic advice to manage risk and diversify revenue
Prospert’s talented team comprises experienced industry professionals with deep subject matter expertise including expert trainers and mentors, strategic project managers, business analysts, tender writers and various subject matter experts.
POSTDOCTORAL RESEARCH FELLOW
Dr Sarah Ball is a Postdoctoral Research Fellow working on the ARC Linkage Project titled ‘The new digital governance of welfare-to-work’. Prior to this she completed her PhD at the Institute of Social Science Research at the University of Queensland. Her research explored the use of behavioural insights and experimental methods in the development of social policy in the Australian Federal Government. Prior this she worked for 5 years in the Australian Public Service, where she developed a deep interest in public administration, knowledge sharing and evidence-based policy.
CEO and Founder
Bounce Australia/Bounce USA
The CEO & Founder of Bounce Australia, Maria Smith is a communications and behaviour change expert with over two decades of experience in workforce engagement and activation. She is the creative force behind the Bounce Program and the Bounce Job Coach Certification, two transformational wellbeing & work-readiness programs credited with impacting the lives of thousands of people across the world. Since 2006, Maria has grown Bounce to become a globally recognised company by expanding her programs into the USA, the UK and New Zealand.
Maria’s in-deep knowledge of wellbeing science and her unique skills in emotional intelligence, behavioural nudging and positive psychology are the cornerstone of Bounce’s training programs and make her highly sort-after for executive-level coaching and mentoring. Recognised for her energetic communication style and her dynamic story-telling ability, Maria delivers highly impactful content, backed up by scientifically proven methodologies that are guaranteed to bring greater self-awareness and influence behaviour change in the most positive way.
Passionately dedicated to personal growth and development, Maria holds a Bachelor’s Degree in Social Science, a Diploma in Positive Psychology, a Master’s in Business Administration (MBA) specialising in Managing and Leading People, and is currently completing a Masters of Applied Positive Psychology (University of Melbourne).
Event Details
VENUE
PULLMAN MELBOURNE, ALBERT PARK
65 Queens Rd, Albert Park VIC 3004
CEO FORUM
Thursday 9 June 2022
8.30am Registrations Open
5.00pm Forum Closes
NETWORKING DRINKS
Thursday 9 June 2022
Time: 5.00pm - 7.00pm
PRACTITIONERS CONFERENCE
Friday 10 June 2022
8.00am Registrations Open
9.00am Welcome to Country
5.00pm Conference Close
Cost
NESA Member
CEO FORUM-
Attendance at the CEO Forum
-
Complimentary attendance at Networking Drinks
-
Prices are inclusive of GST
NESA Member
PRACTITIONERS CONFERENCE ONLY-
Attendance at the Practitioners Conference Only
-
Prices are inclusive of GST
-
.
NESA Member
NETWORKING DRINKS ONLY-
Attendance at the Networking Drinks Only
-
Prices are inclusive of GST
-
.
NESA Member
CEO FORUM + PRAC CONFERENCE-
Attendance at the CEO Forum and Practitioners Conference
-
Complimentary attendance at Networking Drinks
-
Prices are inclusive of GST
NESA Member
NETWORKING DRINKS + PRAC CONFERENCE-
Attendance at the Practitioners Conference
-
Attendance at the Networking Drinks
-
Prices are inclusive of GST
NESA Member
VIRTUAL REGISTRATION-
Access to all sessions presented live virtually
-
Ability to ask real-time questions of presenters available during live sessions
-
Prices are inclusive of GST
NON Member
CEO FORUM-
Attendance at the CEO Forum
-
Complimentary attendance at Networking Drinks
-
Prices are inclusive of GST
NON MEMBER
PRACTITIONERS CONFERENCE ONLY-
Attendance at the Practitioners Conference Only
-
Prices are inclusive of GST
-
.
NON MEMBER
NETWORKING DRINKS ONLY-
Attendance at the Networking Drinks Only
-
Prices are inclusive of GST
-
.
NON MEMBER
CEO FORUM + PRAC CONFERENCE-
Attendance at the CEO Forum and Practitioners Conference
-
Complimentary attendance at Networking Drinks
-
Prices are inclusive of GST
NON MEMBER
NETWORKING DRINKS + PRAC CONFERENCE-
Attendance at the Practitioners Conference
-
Attendance at the Networking Drinks
-
Prices are inclusive of GST
NON MEMBER
VIRTUAL REGISTRATION-
Access to all sessions presented live virtually
-
Ability to ask real-time questions of presenters available during live sessions
-
Prices are inclusive of GST
THANK YOU TO OUR SPONSORS AND EXHIBITORS
genU Training
NETWORKING DRINKS SPONSOR
As a national registered training organisation our primary purpose is to deliver quality education and training to assist all members of the community to reach their employment goals.
Our job ready microcredential courses assist learners to develop core skills and to build the knowledge and confidence they need to enter the workforce. Our valuable industry connections with key employers and labour hire firms enable us to support our learners beyond their training.
We believe that everyone should have equal access to quality education and training.
ALFFIE
MC SPONSOR
Placing the right person into the right course is critical to achieving a successful participant outcome.
This is why alffie empowers people to tailor programs to meet their individual needs — in-line with the new Workforce Australia contract.
We do this through our custom-built technological and digital solutions, including our dashboards, alffie app, local labour market tools and post-placement support application.
alffie’s training programs provide participants with the skills, knowledge and practical experience they need to gain and sustain employment.
Select from our range of full courses, accredited micro-credential skill sets, employability skills modules and skills in demand employment training programs.
CVCHECK
Since 2005, CVCheck has helped nearly 1,000,000 individuals and over 30,000 employers to meet the demands of regulatory environments.
Our systems help thousands of employers across Australia and New Zealand make the most of their people. We partner with large and small businesses that want to hire the best workforce and ensure they meet all regulatory and company requirements.
CVCheck’s range of pre-employment checks are ideal for individuals looking to be job-ready and employers who need fast and accurate background checks on new and existing staff.
MARSH
NESA
NESA Coaching Program
MANAGING CHALLENGING AND AGGRESSIVE CLIENT BEHAVIOUR
ONLINE | 2 PARTS
Tuesday 21 & 28 June 2022
2.00pm AEST (130pm SA & NT, and 12 noon WA)
TARGET GROUP
All staff
SUMMARY
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Tuesday 21 June 2022 at 2.00pm AEST.
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Tuesday 28 June 2022 at 2.00pm AEST.
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Facilitator
Linda Pierson
Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
cost
OTHER
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Community Development
Program Forum
Supporting strong delivery now & stronger design for the future
NESA MEMBERS ONLY EVENT!
It has been over twelve months since Community Development Providers (CDP) providers have had a chance to come together and discuss innovations, opportunities, and challenges within the program.
During that time, we have seen a range of policy and program decisions implemented, and the election of the Albanese Government.
Over the next twelve months, there are opportunities to improve the way we support job seekers and employers in remote communities.
The opportunity also exists to contribute to the design of a new approach to remote employment services.
Providers should attend to:
• Connect and network with other service providers
• Hear from the Department on the current policy and program parameters affecting remote employment services
• Inform and shape NESA’s policy contribution to the redesign process
MORE INFO COMING SOON!!
Event Details
VENUE
CANBERRA SOUTHERN CROSS CLUB
92-96 Corinna St, Phillip ACT 2606
FORUM
2 DAY EVENT
Wednesday 20 & Thursday 21 July 2022
8.30 - 9.00 Registrations
9.00 - 5.00 Forum
PRICE
NESA MEMBERS ONLY
$599.00pp
GST inclusive
CONTACT US
Alicia Weiderman
0432 919 899
aliciaw@nesa.com.au
NESA Coaching Program
Motivating Resistant Job Seekers
ONLINE | 2 PARTS
Tuesday 23 & 30 August
2.00pm AEST
TARGET GROUP
Frontline staff and management
SUMMARY
Lack of motivation is an increasingly difficult barrier to manage in employment services. The recent covid-19 pandemic, lingering rules, coupled with existing obstacles is affecting our job seekers motivation to participate in activities and job search.
Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.
WHAT YOU CAN EXPECT
This 2 part online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.
Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.
The coaching program is a necessity for all frontline staff and management.
Expected outcomes
Understand the reasons for resistance
Understand the Stages of Change and how they apply to employment Services
Learn motivational interviewing techniques
Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change
Learn effective ways to resolve discrepancy and ambivalence
Acquire skills in effective goal setting and change measurement
Facilitator
SHARON MAMO
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Coaching Program
Performance Management for new Leaders
ONLINE | 3 PARTS
WEDNESDAY 7, 14 AND 21 SEPTEMBER 2022
2.00PM - 3.00pm AEST
TARGET GROUP
All managers, team leaders and aspiring mangers
SUMMARY
The mere mention of the term ‘performance management’ is enough to send a shiver up the spine of new managers/team leaders and their staff. Many of us immediately think of nerve-wracking performance appraisals and sleepless nights prior to those underperformance discussions. It doesn’t have to be like this.
This 3-part coaching program introduces new team leaders, and those looking for new ideas or to benchmark, to some of the key elements of performance management. While Most providers will have extensive HR assistance and Performance Management Frameworks, this coaching program focuses on an inclusive outcome centred approach to addressing, rewarding or re-aligning staff performance.
WHAT YOU CAN EXPECT
Session 1 – Performance Management Framework? It’s much more than a Performance Agreement!
In this session we’ll look at performance management and why it’s so important to the success of an organisation. Good performance management is like preventative medicine: people and organisations can thrive, and costs of solving staffing problems are reduced. What does good performance management look like? What does a good Performance Agreement look like? We’ll talk about it today.
We’ll also commence work on our coaching program project – to develop a Performance Agreement template for frontline staff.
Session 2 – Performance Appraisal and Managing Under Performance
A good Performance Management Framework allows people and organisations to flourish. Performance Appraisal is an integral part of the ongoing performance management process. Most of us are good at good news. Sometimes, however, there will be performance issues that we need to address. In a few cases we may need to work through a more formal under performance management process. In today’s session we’ll look at the Performance Appraisal process and managing under performance.
Session 3 – Over to You….
Over the last two weeks participants have been developing a Performance Agreement template for the ‘employment consultant role’. Today is ‘show and tell’ day! What performance indicators did you include in your template? How will you measure performance, and what will your evidence sources be?
Facilitator
Damien Opolski
cost
OTHER
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Coaching Program
CUSTOMER VALUE
ONLINE | 3 PARTS
Friday 9 and Thursday 22 and 29 September 2022
2.00PM AEST (1.30PM SA & NT, AND 12 NOON WA)
TARGET GROUP
All Staff
SUMMARY
FRI 9 SEP 22
Session 1: Improved Performance Through Better Transitioning
“It’s not just what you do – it’s what you do in between what you do – that really matters”
In this webinar, we will explore how we are required to consistently move from one task to another and the impact that a poor ‘transition’ has on both our effectiveness and our wellbeing.
After this webinar, you will be able to embed some simple strategies to effectively manage the multitude of tasks to effectively perform in the Employment Services Sector
What you can expect:
- Understand how our hectic schedules reduce our performance and motivation.
- Understand how this is impacting our working and personal life
- Explore ways to transition from one task to another more effectively
- Apply this approach to the Employment Services sector.
THURS 22 SEPT 2022
Session 2: Ensuring a Positive Customer Experience with Every Engagement
“It can take months to find a customer …. and seconds to lose one!”
Explore how delivering Customer Value drives an excellent Customer Experience and understand ‘what is Customer Value’.
After this webinar you will be able articulate the Value you can deliver to your customers and ensure that the client receives a positive Customer Experience with every engagement.
What you can expect:
- Who are your customers?
- We often here about it – but what is Customer Value?
- Why is delivering Customer Value so important?
- How do we know what a customer actually values?
- What should Customer Value look like in the Employment Services sector
- What should they experience when they walk into your site?
THURS 29 SEPT 2022
Session 3: The Insights Required to Deliver Customer Value
“It can take months to find a customer …. and seconds to lose one!”
In this webinar we will explore what you need to know to ensure that you consistently deliver real Customer Value – ensuring that the Customer Experience is optimised.
After this webinar, you will be able to build a list of the things you need to know to consistently deliver real Customer Value and ensure a positive Customer Experience.
What you can expect:
- Understand the relationship between Insight and Customer Value.
- Explore the Insights that apply to the Employment Services sector.
- Identify ways in which you can gather that Insight.
- Consider the importance of Insightful conversations.
Facilitator
Paul Davenport
cost
OTHER
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA CEO FORUM 2022
TUESDAY 4 OCTOBER | SOFITEL SYDNEY WENTWORTH
EVENT SUMMARY
Our pre-conference CEO Forum is a unique opportunity for CEOs and senior leaders in our sector to consider strategic issues and opportunities facing our industry.
Attendees will:
• Hear from thought leaders on issues impacting our economy and consider the implications for our work
• Get direct feedback from Sally Sinclair on the Jobs Summit and what it means for our sector
• Contribute to building the industry perspective on the Government’s White Paper on Full Employment
• Engage on issues associated with the House Select Committee on Workforce Australia Employment Services
See you at #NESACEOFORUM22 !
Event Details
- NESA CEO Forum - Tues 4 Oct | 1.00pm - 5.00pm
- Welcome Reception - Tues 4 Oct | 5.30pm
- Day 1 & 2 NESA National Conference 2022 - Wed 5 & Thurs 6 Oct | 9.00am
- Gala Awards for Excellence Dinner - Wed 5 Oct | 7.30pm
- VENUE: Sofitel Sydney Wentworth
Visit our conference event page for more information
NESA Coaching Program
Managing Challenging & Aggressive Client Behaviours
ONLINE | 2 PARTS
Thursday 3 November at 3.00pm AEDT, and TUESDAY 8 NOVEMBER 2022 at 1.30pm AEDT
PROGRAM: Goto Webinar
TARGET GROUP
All staff
SUMMARY
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Thursday 3 November 2022 at 3.00pm AEDT.
• Understand the principles of how to self-manage and remain resilient in confronting situations.
• How to maintain safe limits and set client expectations.
• Understand how good communication can influence people.
• Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Tuesday 8 November 2022 at 1.30pm AEDT.
• Understand the barriers to effective communication and how to maintain limits on client behaviour
• How to recognise and deal with clients effectively when you feel like you are being provoked.
• Have opportunities through case examples to link theory to practice and application for a safe environment.
Facilitator
Linda Pierson
Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
cost
OTHER
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Coaching Program
Effective Business Communications
ONLINE | 3 PARTS
Monday 5, 8 and 12 december 2022
12.00pm – 1.00pm AEDT
PROGRAM: Goto Webinar
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
Facilitator
cost
OTHER
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact our PD Team +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS