NESA Webinar
EMPOWERING PEOPLE TO GET BACK TO WORK
Friday 12 November 2021
12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
Understanding those that have faced long term unemployment is vital to help them re-join the workforce.
There will be barriers to cross and resistance to manage, however with the right processes and collaboration, you can encourage your clients to take the steps they need to start working again.
You will hear about
- How to build rapport with your clients
- ‘The barriers your clients face
- How to break through a resistance to change
- To help your client build a mindset of success
- Methods to engage and motivate your clients
- Collaborative methods to work together effectively
- How to get your clients to take responsibility and to take action
Facilitator
KEVIN KOSKY
As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.
Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.
Kevin also the teaches business, employability and personal development skills, for both the national and international markets.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Time and Energy Management Strategies for people working in Employment Services
Monday 15 November 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience.
WHAT YOU CAN EXPECT
- Time management techniques that will help you focus on the key priorities of your meetings and workload.
- Energy management techniques that will help you preserve your energy and have more energy in your day.
- Examples of high performing individuals – How they manage their time and energy.
Facilitator
Leonie lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Helping Hand for the Accidental Mentor
Tuesday 7 December 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
Mentors of staff or job seekers, and aspiring mentors
SUMMARY
Once a new staff member has completed an organisation’s formal induction process, they often move into a form of ‘on-the-job’ training. This might mean that a more experienced member of staff, a team leader, a program leader ‘takes them under their wing’ and assumes the role of the Accidental Mentor. This webinar is for those heroes, whose steadfast determination, positivity and encouragement has become the back bone of the employment services sector.
It is also a webinar for anyone that would like to move into the role of mentor, or who are looking for extra tips to use for encouraging job seekers.
What will be covered
- Mentor or coach, what’s the difference?
- Building trust – Why did they come to you? What do they need or expect from you as their mentor?
- Active listening – Respond in ways that show you understand and are interested
- Remain in the moment – Demonstrate a genuine interest in something a person has experienced or the work they d0
- Help them help themselves – Using the GROW technique to guide their focus on a positive mindset
- Shall we do this again? – Be available, be consistent, be committed
- Conserve your energy, build theirs – Show them their strengths, learn about yours, build confidence
- Is it working for both the mentee and mentor? – Give and receive feedback
Facilitator
Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.
Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.
His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do
Monday 13 December 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
Offers techniques they can use for getting your jobseekers / participants / and other people to actively participate in what they have agreed to do.
The one hour webinar session will help you understand how to approach a discussion to set expectations, and enable you to engage in a valuable two-way conversation that allows the participants to explain and define key objectives, uncover issues and drive results to achieve a plan.
Learn how to balance talking and listening, and how these communication techniques will help you drive a mutually beneficial discussion that builds commitment for a win-win outcome.
WHAT YOU CAN EXPECT
- How to set your client up for success
- How to engage your client’s mind & motivation
- Managing the excuse makers
- Motivate the unmotivated
- Creating accountability
- How to get people to commit and focused to a plan & set of expectations
- How to get people monitoring their own plan & adjusting for success
- Learn to increase the amount of successful conversations
- Balance between talking & listening (10 Ways to have a better conversation)
- The power of choosing your words
Facilitator
Raimond Volpe
Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Advanced Power of Questioning and Negotiation
Wednesday 15 December 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
A revamped, improved upon, golden oldie. New stuff added, it will be different to when it was last held.
Do you find yourself struggling to unlock your customer’s reason or need for what you are offering? Do you find it challenging to get to the heart of what it is that your customer desires? Do you also experience backing down or feeling you are on the back foot with what your customer thinks that they need? In this webinar, we look at deepening your ability to unlock needs that your customer might not even know that they have.
WHAT YOU CAN EXPECT to hear about
- How to make buyers feel safe
- Conversational Direction
- Evoking emotion through questioning
- Creating a Gut response
- Softening frames for questions
- How to dig deep – beyond surface answers
- Power Questions
- High level listening
- Buyers Facilitation
- Negotiating models
- Negotiating through collaboration
- Resolving for success
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and certificates to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
Disability Awareness in Employment Service Delivery
Tuesday 21 December 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
TARGET GROUP
All staff
SUMMARY
Participants within Employment Services often present with disabilities, so understanding disability is imperative when providing a positive service experience.
Join Sharon Mamo as she provides you with an overview of the framework which supports inclusion of people with disability in Australia. Sharon will provide you with information and resources to help you understand the barriers experienced by your participants with disabilities, and identify ways in which you can assist them to manage their barriers.
WHAT YOU CAN EXPECT
- Demonstrate an understanding of the framework which supports people with disability in Australia
- Develop an understanding of people with a disability registered with employment services
- Using inclusive language
- Understand the barriers experienced by people with a disability and learn to identify ways in which the barriers can be overcome
Facilitator
Sharon mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over almost a decade. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
OTHER
This recording will run for no more than an hour.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
HARD CONVERSATIONS AND THE RELATIONSHIP-BUILDING PROCESS
Wednesday 29 December 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
BOOST subscribers Register here
TARGET GROUP
All staff
SUMMARY
Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.
Listen to Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.
WHAT YOU CAN EXPECT
- How meaning works (you might be surprised!)
- Communicative styles and their utility
- The fight or flight response and how to manage it
- The importance of altercentrism
- Speaking with your ears (active listening strategies)
Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.
Our expert
Dr. Colin Harrison
Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.
He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.
Colin is the founder and Director of H C Maïa Services.
H C Maïa Services, based in Melbourne, Australia, offers professional writing, infographic, document preparation and business liaison services.
Ring 0490 042 256 to speak with Colin
OTHER
This recording will run for no more than an hour.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA Webinar recording FOR THE STAFF OF BOOST SUBSCRIBERS ONLY
The Economist’s Perspective on the labour market as Australia navigates COVID-19 recovery
Thursday 30 December 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
TARGET GROUP
All staff
SUMMARY
Independent Economist, Nicki Hutley will provide an economic update on the labour market as Australia navigates COVID-19 recovery; identifying the opportunities and challenges ahead.
Nicki is a highly experienced economist, with broad-based expertise in both macroeconomics and microeconomic policy, gained over more than three decades in financial and investment markets and in economic consulting.
Facilitator
Nicki hutley
Nicki Hutley is a highly experienced economist, with broad-based expertise in both macroeconomics and microeconomic policy, gained over more than three decades in financial and investment markets and in economic consulting.
After many years in the corporate world, including most recently as a partner with Deloitte Access Economics, Nicki is now an independent economist and keynote speaker. She also consults with Social Outcomes, developing and supporting social impact programs. In 2020, Nicki was appointed as a Councillor for the Climate Council and admitted as an expert faculty member (economics) to SingularityU Australia.
Nicki is a council member for the Economics Society of Australia (NSW) and the Australian Business Economists, and a Board member for One Million Women and the Financy Women’s Index.
Nicki is a frequent commentator in the media and is a regular guest on both The Drum and The Project.
OTHER
The recording runs for approximately 50 minutes.
Please use the controls to fast forward to 6 minutes and 17 seconds, the point where Nicki will start her presentation
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Webinar - a free event
The benefits of NEIS - a free event
Wednesday 5 January 2022
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
TARGET GROUP
All staff
SUMMARY
Listen to join the Chair of the National NEIS Association (NNA), Phillip Kemp as he discusses the advantage New Business Assistance with NEIS has for jobactive providers, discuss how NEIS benefits jobseekers and how NEIS will assist in people when the Australian economy reopens for business.
The volume of numbers that are on caseloads is rapidly increasing, and jobactive providers won’t be able to find everyone a job. For those people that have the skills and experience, starting their own business may be a better outcome……
Facilitator
Phillip Kemp : Chair of the National NEIS Association (NNA)
Phillip Kemp, is also the CEO of Business Foundations, a long term NEIS provider in Western Australia based in the port city of Fremantle. Phil has been the Chair of the NNA for two years, and has worked with the Department of Employment regarding improvements to the New Business Assistance with NEIS program and the importance of self-employment to Australia’s employment system.
No cost
EVENT REGISTRATION
OTHER
This is the recording of the webinar session delivered in May 2020.
NESA has checked with Phillip and the over all message and opportunities remains the same.
The session is expected to run for no more than an hour.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar - a free event
CONVERSATIONAL CONFIDENCE; CHAMPIONING MENTAL WELLBEING IN THE WORKPLACE
Wednesday 12 January 2022
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
TARGET GROUP
All staff
SUMMARY
Pleased register for the Conversational Confidence; Championing Mental Wellbeing in the Workplace webinar.
This webinar will explore how to build your confidence in having conversations focused on the mental wellbeing of your clients
The session will address the fears of what, when and how to communicate to a person who appears to be struggling.
This event if free to you because of the support of genU training. Please visit them here
it will explore
- Defining mental illness – Indicators of wellness and the vulnerability toward experiencing a mental illness.
- Major Mental Illness categories affecting Australians and their prevalence.
- Direct conversations to support those experiencing mental illness.
- And, the next step on for you, and them.
Facilitator
JULES HADDOCK
Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).
An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.
With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.
- Principal Master Mental Health Instructor
- President of Not for Profit Charity Art of the Minds
- REACH Facilitator – Black Dog Institute.
- Practicing Author and Artist.
No cost to you. this event is supported by genU training
EVENT REGISTRATION
OTHER
This is a recording of the live webinar broadcast held in August 2021 . It is expected to run for no more than an hour.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
