NESA Webinar
Reset your Mindset – Mindfulness
Thursday 9 July 2020
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Mindfulness is the practice of paying attention in the present moment and doing it with non-judgment. Discover Mindfulness strategies that will help you be more effective in your life and at work. Learn about how you can introduce these techniques with your clients and colleagues.
“Regulating the mind is like driving a car and constantly having to shift gears to ever-changing traffic conditions. Mindfulness teaches you to be aware of what mental gear you are in and gives you the skills to disengage and engage when you choose. The practice of mindfulness sharpens your focus so you can do something about your mind being constantly distracted and mentally hijacked.” (Marianne Vicelich, Author & Entrepreneur)
WHAT YOU CAN EXPECT
- What are the benefits of mindfulness practices
- Experience a 5-minute guided mindfulness session
- Simple and effective techniques that will help you more productive at work (and in life)
Expected outcomes
- Manage negative self-talk and irrational thinking
- Become more responsive instead of reactive
- Increase resilience
- Become less preoccupied with concerns
FACILITATOR
Leonie Lam
Leonie has been practicing yoga and mindfulness techniques for more than 5 years. She is a Mindfulness Leader in an online community of over 3,500 members where she encourages people to practice mindfulness every day.
In addition, Leonie is a recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. She is a qualified Trainer, Speaker, HR Consultant and Career Coach. Leonie uses mindfulness techniques in helping individuals navigate through change and transition in their career.
As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training and coaching programs, where mindfulness techniques is a key component in these programs.
Leonie has a Bachelor of Arts with a major in Psychology, a Master of Commerce with a major in Human Resources and a Certificate IV in Training and Assessment. She also studies Philosophy at the School of Practical Philosophy.
COST
OTHER
This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation and a certificate on completion.
NESA Webinar
Redesign Your Client Resumes and Avoid Online Applications Screening Them OUT
Wednesday 15 July 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
Front Line staff…..
Summary
It is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software.
Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of.
The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success.
It will make you look at addressing criteria and your resume templates in a whole new light.
WHAT YOU CAN EXPECT to hear about
- An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
- The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty – why this doesn’t work with online applications. Fonts to use, and fonts not to use!
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list
- Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
- The common mistakes that blocks resumes from getting through.
FACILITATOR
Rebecca Herbertson - Betterlink
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen year experience working in Employment Services and nine years delivering industry training,
Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than 90 minutes. A PDF copy of the presentation will be distributed to all registrants, and a certificate to attendees.
NESA Webinar
Making The Most of Your Client Hour
Monday 20 July 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline
Summary
Your time with each client is limited and once they leave, you often need to jump to the next task/appointment/urgent message. So it is important that as consultants you get the most out of the time that you do have with your clients.
This session will discuss how you can be effective with your hour, how you and your clients can embrace a “do it now” approach and how your activities can lead to outcomes.
The session will focus on prior preparation, the actual meeting/appointment, action planning and how to follow up effectively. It will look at how you can manage your time during your appointments, and for the rest of your day, to ensure that you are getting the most from your time.
Includes: lots of tips to change how you use your time efficiently.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
NESA Webinar
Excellence in the Customer Experience
Wednesday 22 July 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
All staffu00a0
Summary
Now that the focus is on engagement, retention and placement through to outcomes; providing exceptional customer service is vital to the business success of employment services. In this session you will be given an insight on what better practice in delivering excellent customer service is all about. Join Leonie Lam as she explores excellence in serving your customers: employers and participants.
WHAT YOU CAN EXPECT
- Building rapport with the customer
- Creating long-term loyal customers for repeat business
- Communicating effectively on the phone and / or face-to-face with your customers
- Being remembered for the quality of your work
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
COST
OTHER
This webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants and a Certificate of attendance for all participants.
NESA Webinar
Reverse Marketing with Intent webinar
Monday 27 July 2020
12 noon AEST (11:30am SA & NT and 10am in WA)
Target Group
Frontline staff
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity
WHAT YOU CAN EXPECT
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.
NESA Webinar
Dealing with Fear and Uncertainty in Others
Wednesday 29 July 2020
2pm AEST (1:30pm SA & NT, and 12 noon in WA)
Target Group
All staff
Summary
With life as we know it being up-ended on a daily basis the fear, anxiety and uncertainty in people is palpable.
This one hour webinar provides participants with practical steps and tools to help identify and address the fear in others.
WHAT YOU CAN EXPECT
Using the DiSC Behavioural Profiling tool as the framework, we will:
- Explore the Drivers of Behaviour
- Discover the 4 different types of behaviour
- Discuss Goal Directed versus Fear Directed Behaviour for each type
- Learn to identify how each behaviour type expresses their fear
- Identify practical steps to reduce fear in each type and take proactive steps forward
FACILITATOR
Mike Symonds
With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!
COST
OTHER
This live broadcast will include ample Q&A time and is expected to last no more than an hour (if we do go over time and you must leave, then you will be sent a link to the recording). Registrants will receive a PDF copy of the presentation and a certificate on completion.
NESA Webinar
Advanced Power Questioning and Negotiation
Tuesday 4 August 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
All staff
Summary
Do you find yourself struggling to unlock your customer’s reason or need for what you’re offering? Do you find it challenging to get to the heart of what it is that your customer desires? Do you also experience backing down or feeling you’re on the back foot with what your customer thinks that they need? In this webinar, we look at deepening your ability to unlock needs that your customer might not even know that they have.
What’s being covered
- How to make buyers feel safe
- Conversational Direction
- Evoking emotion through questioning
- Creating a Gut response
- Softening frames for questions
- How to dig deep – beyond surface answers
- Power Questions
- High level listening
- Buyers Facilitation
- Negotiating models
- Negotiating through collaboration
- Resolving for success
FACILITATOR
Raimond Volpe
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimonds’ sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row. Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
NESA Webinar
Webinar
Energise and Engage your Remote Team
Wednesday 5 August 2020 at 11.00am AEST (10.30am SA & NT, and 9.00am WA)
Target Group
All staff
Summary
With Covid-19 sweeping the World, it’s quickly changing how we work. Many businesses are now closing their doors and working remotely. For many staff this is the first time they need to work from home. This with the added social isolation, people will be faced with the struggles of feeling disconnected, disengaged and demotivated.
This webinar provides Managers and Team Leaders with practical tools, activities and routines to help keep staff feeling appreciated, connected and part of the team.
WHAT YOU CAN EXPECT
- Challenges and Distractions when working remotely
- Essential elements of staff engagement
- 4 simple Principles to help boost engagement
- How to incorporate these Principles into your Leadership
- Practical activities to help Energize and Engage your remote team
FACILITATOR
Mike Symonds
With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!
TESTIMONIALS
“Mike made it interactive, provided some fun and relevant information. A great example of 40/40/20%.”
“Really useful and engaging.”
COST
OTHER
This live broadcast will include ample Q&A time and is expected to last no more than an hour (if we do go over time and you must leave, then you will be sent a link to the recording). Registrants will receive a PDF copy of the presentation and a certificate on completion.
NESA Webinar
Emotional Intelligence, Building Rapport and Resilience webinar
Thursday 6 August 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
All staff
Summary
When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.
This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with job seekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.
It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.
Expected outcomes
- Emotional Intelligence Tips;
- Understanding Others;
- Building Rapport;
- Developing Resilience;
- Influencing Power.
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrant, and certificates for participants.
NESA Webinar
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence?
Thursday 13 August 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a ‘tick the box’ exercise. It is a critical step to ensure we are identifying any red flags that exist in the early stages of employment and acting upon them accordingly. If performed correctly, PPS will be seen as a genuine value-add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
WHAT YOU CAN EXPECT
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions
- Communication – How to identify concerns by listening to words and intonation
- Action Plans – How to record and escalate information to the appropriate person
TESTIMONIALS
“Really well structured and great information on elements that I would not think of, especially in regards to how and when we contact our job seekers and employers.”
“The table to prompt us to ask different questions was very useful, especially the section regarding home life and personal circumstances.”
“I found the approach to PPS refreshing and interesting.”
“Great engaging course presented in a good and efficient manner.”
“It was very good to think about questions that are not usually asked & how to go about it.”
“Good for new people and to renew for experienced staff.”
“This was good, it reinforces what I already do and makes me self reflect in my own position.”
“Very good information on engaging people.”
FACILITATOR
Matt luttrell
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
