NESA Coaching Program
3 PART COACHING PROGRAM
DES Employment Consultant Induction
Starts Thursday 14 February 2019
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Frontline staff – New workers in DES
Summary
In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our Employment Consultant Induction coaching program has a focus on the DES 2018 core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
WHAT YOU CAN EXPECT
Over three on-line webinar sessions, Matt Eldridge will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programs.
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching program requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
Session content
Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Thursday 14 February 2019 at 3pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Brief history of employment services
Role of the consultant
Contract and service delivery
DES 2018 contract KPI’s and remaining compliant
Managing participant expectations
Core DES 2018 servicing steps
Social security law
Consultant tools of the trade
Appointment management
Activity: Research and summarise what is a “Client Centred focussed service”
Session 2 – Working with participants (Broadcasts on Thursday 21 February 2019 at 3pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Activity discussion
Case management planning skills to meet KPI
Participant centred servicing.
Case note structure and strategies
Creating effective Job Plans
Resume building
Challenges to employment
Activity: Research the Disability Service Standards and Principles – what are they?
Session 3 – Wrap around serving your participants (Broadcasts on Tuesday 5 March 2019 at 3pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Activity discussion
Lifestyle adjustment
DES Post Placement Support process and strategies for when placements fall over
Engaging stake holders
DES Outcome cycle
Ongoing support
Work Assist
Individual rights
FACILITATOR
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.
COST
NESA Coaching Program
3 PART COACHING PROGRAM
Essential Skills - Site Manager
Wednesday 13 March 2019
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Site Managers – new, aspiring, or wanting a refresher; working with the jobactive, DES, Community Development Program and Transition to Work contracts.
Summary
Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Each session is expected to run for approximately one & ½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series
WHAT YOU CAN EXPECT
Session 1 – How to get your staff meeting their KPI’s (Broadcasts on Wednesday 13 March 2019 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Tuning into staff motivations
Developing key team and individual expectations
Moving their comfort zone into the learning zone
Developing and monitoring key lead indicators
Training and continuous improvement
Strong staff review process
Working effectively with office politics
Engaging and improving underachieving staff
Changing negative team behaviours
Mixing it up
Session 2 – What is change management? (Broadcasts on Wednesday 20 March 2019 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Team planning
Implementing change effectively and quickly
Managing change with your team
What is risk?
Types of risk
Processes around risk management
Managing job seeker attendance
Implementing service delivery and contract commitments efficiently
Tracking budgets
Other performance drivers
Work information flows and processes
Session 3 – Performance management drivers (Broadcasts on Wednesday 27 March 2019 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Outcome cycle
Work information flows and processes
Strong process for maximising placement and outcome performance
Working on your WfD
Tools for monitoring your activity management for performance increase
How to inspect what you expect
How to make great performance ideas accountable
Key “fast meeting ideas” for results
ESCN/Click Reports
Getting the most from your 3rd party software
FACILITATOR
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.
COST
NESA Coaching Program
3 PART COACHING PROGRAM
jobactive Employment Consultant Induction
Thursday 14 March 2019
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Frontline staff – New workers in jobactive
Summary
In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our jobactive Employment Consultant Induction coaching program has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
We understand that recruitment is ongoing and new staff are commencing all the time. So that they won’t miss out, this coaching program series will be repeated every two months.
Over three webinar sessions, Matt Eldridge will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction program
WHAT YOU CAN EXPECT
WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 14 March 2019 at 3pm AEDT)
Brief introduction to the industry
Consultants’ “tools of the trade”
Negotiation strategies
Creating behavioural change
Effective questioning strategies
Strategies for client cohorts
Effective interviewing
Working with resistance
Activity: Segment your caseload into industry and client cohort groups
WEBINAR 2 – Service Delivery (Broadcasts on Thursday 21 March 2019 at 3pm AEDT)
Case management strategies to meet KPI’s
Case noting strategies
Creating effective Job Plans
Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
Effective diary management
Activity management
Client marketing strategies
Proof of service
Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement
WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 28 March 2019 at 3pm AEDT)
Post placement support process
Outcome cycle
Evidence collection
Strategies for when placements fail
Strategies to ensure clients declare income
Technology to support the job seeker and employer
Workplace modification
Matt Eldridge
FACILITATOR
COST
4 part NESA Coaching Program
Identifying Abuse and Neglect
Starts Wednesday 8 May 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
In partnership with Pure Insights, NESA is offering a coaching program designed to help you identify and address problems before they seriously jeopardise your participant’s placement or health. The coaching program aims to provide you with all the skills to help you understand and deal with these problems while working in a modern-day client-centred employment service.
WHAT YOU CAN EXPECT
Session one: Effectively identify abuse and neglect in the job placement context – Wednesday 8 May 2019 at 2pm AEST
Session two: How to work with participants who experience abuse and neglect in job placements – Wednesday 15 May 2019 at 2pm AEST
Session three: Enhance participants’ coping skills for protection at work from bullying, harassment and discrimination – Wednesday 22 May 2019 at 2pm AEST
Session four: Awareness and risk management tools for employers and participants – Wednesday 29 May 2019 at 2pm AEST
Expected outcomes
- Improve staff knowledge and understanding regarding abuse and neglect of their participants in job placements
- Identify tools and strategies to address early signs of abuse and neglect
- Obligation, information and support services for participants experiencing abuse and neglect
- Coping strategies for participants to increase self-identification of abuse and neglect and identifying where to seek help
- Risk management tools to encourage employers to identify potential signs of abuse and neglect in the workplace
FACILITATOR
Nicole Roy
Nicole has a Masters in Human Services, and specialises in psychology and rehabilitation counselling. She is a member of the Australian Society of Rehabilitation Counsellors (ASORC) and has extensive experience within employment and occupational counselling settings, as well as 20 years of experience in health education, stress and wellbeing management.
Nicole’s areas of specialisation include working with clients with complex mental health issues, crisis intervention for clients and staff, staff and client training for Employment Services, staff peer supervision and counselling, employment assistance counselling and management support.
COST
2 part NESA Coaching Program
Indigenous Cultural Awareness
Starts Wednesday 5 June 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.
This Coaching Program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.
Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community
WHAT YOU CAN EXPECT
Session one: Wednesday 5 June 2019 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Information required to better support Indigenous clients and community
knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Wednesday 12 June 2019 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Each session is expected run for approximately an hour. This live broadcast will include ample Q&A time. Once the series has been completed you will be forward a Certificate of Completion for your portfolio. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
FACILITATOR
Jodi Sampson
Jodi Sampson is a proud Gomeroi Man from North-West NSW. Jodi was raised in “Two-Worlds” in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.
COST
2 part NESA Coaching Program
Managing Challenging and Aggressive Client Behaviour
Thursday 6 June 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Team leaders, managers, all frontline staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Thursday 6 June 2019 at 2pm AEST (1:30pn in SA & NT and 12 noon in WA)
Understand the principles of how to self-manage and remain resilient in confronting situations.
How to maintain safe limits and set client expectations.
Understand how good communication can influence people.
Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety: Thursday 13 June 2019 at 2pm AEST (1:30pn in SA & NT and 12 noon in WA)
Understand the barriers to effective communication and how to maintain limits on client behaviour
How to recognise and deal with clients effectively when you feel like you are being provoked.
Have opportunities through case examples to link theory to practice and application for a safe environment.
FACILITATOR
Nicole Roy
Nicole has a Masters in Human Services, and specialises in psychology and rehabilitation counselling. She is a member of the Australian Society of Rehabilitation Counsellors (ASORC) and has extensive experience within employment and occupational counselling settings, as well as 20 years of experience in health education, stress and wellbeing management.
Nicole’s areas of specialisation include working with clients with complex mental health issues, crisis intervention for clients and staff, staff and client training for Employment Services, staff peer supervision and counselling, employment assistance counselling and management support.
COST
NESA Workshop
Emotional Intelligence Self – Awareness
Sydney NESA office
Wednesday 12 June 2019
9am to 4:30pm
DETAILS
DATE: Wednesday 12 June 2019
TIME: 9am tea & coffee for a 9:30am commencement. Finishes around 4:30pm
LOCATION: NESA's Sydney Office
Target Group
All staff
Summary
If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent person. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self – Awareness will help you and your team go to the next performance level.
In this workshop you will explore
- Understanding Yourself: your strengths and your weaknesses
- Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
- Communication Skills: understanding your communication style and the communication styles of others
- Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
- Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
- Motivators: discovering the top 5 key motivators in your career
- Developing Empathy: how to recognise people’s emotions and show empathy at work
- Building Resilience: strategies to help you navigate through organisational change and restructuring
- Continuous improvement: strategies to increase your self-awareness and advance your career
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.
As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.
COST
OTHER
All participants that complete the workshop will receive a Certificate of Completion
NESA 3 part on-line coaching Program
Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework
Starts Thursday 11 July 2019
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy. There are 21 modules in the Learning Centre. You will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.
The model of delivery for this coaching program requires learners to “learn by doing”, which is an active learning approach in which learners will be given work-based activities to be completed as part of the series.
WHAT YOU CAN EXPECT
Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Thursday 11 July 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it?
- Scenarios: Meet Dennis, he’s your newest client.
- Assessment is the Key
- Learn by doing work-based activity: Complete a strengths based assessment
Session two: Negotiating the Job Plan and managing risk: – Thursday 18 July 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- A Job Plan for Dennis
- Reducing the Risk of Non-Compliance
- Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Dennis
Session three: Demystifying the Targeted Compliance Framework: – Thursday 25 July 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- Setting up Requirements
- Rules for Notification
- “This Says I’ve Been Cut Off!” Investigating Non-Compliance and Demerits – How Does it Work?
o Provider and Third Party Interviews
o Activities
o Job Referrals and Interviews
o Job Search Requirements
o Unemployment and Work Refusal failures - Innovation time: Minister, I Have an Idea!
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A workbook will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10.000 job seeker interviews and worked with hundreds of employers.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”
COST
NESA Workshop
Motivating Resistant Clients
NESA Melbourne office
Friday 26 July 2019
Tea & Coffee at 9am, for a 9:30am sharp commencement. Finishes around 4:30pm
Target Group
All staff
Summary
Resistant clients require a different level of investment to get them motivated and change their mindsets. Specifically designed for the employment services sector, this workshop takes a close look at why clients may be resistant, reluctant or suspicious.
This one-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding and sustainable results. Focusing on client accountability, the skills learnt will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adopt a more constructive method to achieving outcomes.
Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages the client’s own personal motivations as a means to change their behaviour. The practitioner seeks to elicit “change talk” (participant-initiated discussion about the idea of changing), utilising the Stages of Change Model. A client’s readiness for change may be assessed and Motivational Interviewing can be provided to suit the client’s stage of change.
This workshop allows participants to:
- Identify resistant clients
- Understand the reasons for reluctance, including complex barriers
- Learn the importance of deliberate and collaborative conversations about change using the Stages of Change model.
- Learn Motivational Interviewing techniques for employment services
- Learn effective ways to resolve discrepancy and ambivalence
- Acquire skills in effective goal setting and change measurement
- Learn skills to apply a solution-focused problem solving approach
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy
COST
OTHER
You will learn new strategies and skills to motivate resistant clients, acquired and practiced in a role-play environment All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.
NESA 3 part on-line Coaching Program
Introduction to the jobactive Mutual Obligation, Job Plans and the Targeted Compliance Framework
Starts Thursday 8 August 2019
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
All frontline staff
Summary
Build your jobactive skills and knowledge. We have it covered from Mutual Obligation, to Job Plans, to the Targeted Compliance Framework.
Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy. There are 21 modules in the Learning Centre. In this coaching program you will learn the policy and build the skills to deliver it. This is an engaging and entertaining learning experience, and you will come away with some great pragmatic learning aids.
The model of delivery for this coaching program requires learners to “learn by doing” where participants are expected to contribute to scenarios / solutions and real time discussion.
Each of the three webinar sessions is expected to run for approximately 90 minutes including ample Q&A and discussion time.
WHAT YOU CAN EXPECT
Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Thursday 8 August 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it?
- Scenarios: Meet Alex, he’s your newest client.
- Assessment is the Key
- Learn by doing work-based activity: Complete a strengths based assessment
Session two: Negotiating the Job Plan and managing risk: – Thursday 15 August 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- A Job Plan for Alex
- Reducing the Risk of Non-Compliance
- Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Dennis
Session three: Demystifying the Targeted Compliance Framework: – Thursday 22 August 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- Setting up Requirements
- Rules for Notification
- “This Says I’ve Been Cut Off!” Investigating Non-Compliance and Demerits – How Does it Work?
o Provider and Third Party Interviews
o Activities
o Job Referrals and Interviews
o Job Search Requirements
o Unemployment and Work Refusal failures - Innovation time: Minister, I Have an Idea!
Other
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10.000 job seeker interviews and worked with hundreds of employers.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”
