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WORKSHOP
Mental Health First Aid (MHFA)
Melbourne | Wed 18 October & Thur 19 October 2017 | 9.30am AEDT
Target group
All staff
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
Our next courses are being delivered in the NESA Melbourne office over two days – Wednesday 18 and Thursday 19 October 2017 (also the NESA Sydney office on Tuesday 10 and Wednesday 11 October 2017 )
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
At the end of training participant:
All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
NESA Members $250 and non-members $310. Prices are inclusive of GST
3 part series starts on Thursday 19 October at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Target group
Designed for Employment Consultants / Case Managers
Summary
Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Thursday 19 October at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Brief history of employment services
Role of the consultant
Contract and service delivery
DES contract KPI’s and remaining compliant
Managing participant expectations
Core servicing steps
Social security law
Consultant tools of the trade
Appointment management
Activity: Segment your caseload into industry and client cohort groups
Session 2 – Working with participants (Broadcasts on Thursday 26 October 2017 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Activity discussion
Case management planning skills to meet KPI
Participant centred servicing.
Case note structure and strategies
Creating effective Job Plans
Resume building
Challenges to employment
Activity: Research the Disability Service Standards and Principles – what are they?
Session 3 – Wrap around serving your participants (Broadcasts on Thursday 2 November 2017 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Activity discussion
Lifestyle adjustment
DES Post Placement Support process and strategies for when placements fall over
Engaging stake holders
DES Outcome cycle
Ongoing support
Job in jeopardy
Individual rights
Facilitator
John Francis
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.
Cost
NESA members $180pp
Non-members $225pp
One payment for the 3 part series | Prices are inclusive of GST.
Other
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Register now
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WEBINAR
Hidden Job Market- unlocking the secrets to success
Tuesday 24 October 2017 | 3:00pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)
Target group
Frontline staff
Summary
In the current competitive job market, there are thousands of unlisted jobs that are out there for your clients You can learn the secrets to unlocking this market and increasing success. This workshop will explore the various job markets and the best practices to access them. There are hidden markets that need to be unpacked and targeted beyond the traditional methods. Using ongoing and current research and evidence, this webinar will gauge the efficiencies of mainstream job markets compared to the hidden job market to make job search more efficient and practical. If you want your job seekers to succeed, then this webinar is for you!.
What will be covered:
- Identify the hidden job market and make it work for the client
- Look and find opportunities in the hidden and mainstream markets
- Compare the online job market to the traditional market
- Identify gaps in job search opportunities with job seekers
Meet our facilitator
Ana Rajaeian
Experienced business leader and director of Business Development for the Clariti Group, Ana Rajaeian has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training, member services, indigenous organisations, employment services and various customer service industries. Ana’s has expertise in grant researching to capital raising, and unlocking hidden markets
Other
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Member
$ 60 Per registrant
Non-member
$75 Per registrant
Prices are inclusive of GST
NESA Training events
Take your skills to the next level with NESA tailored training!
Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311 | e maxc@nesa.com.au
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?
Broadcast live on Wednesday 15 November 2017 at 2pm AEDT (1:30pm SA, 1pm QLD, 12:30 pm NT, and 11am WA)
Target group
Case managers, employment consultants and all frontline staff that support job seekers in their placement
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
What’s being covered
Be Prepared – Go in with a plan that is tailored to the employee
Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
Communication – How to identify concerns by listening for tones and language
Action Plans – How to record and escalate information to the appropriate person
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Broadcast live on Wednesday 15 November 2017 at 3:30 pm AEDT (3pm SA, 2:30pm QLD and 2pm NT, and 12:30pm WA)
Target group
All staff that engage with employers.
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
What’s being covered
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
The webinar will provide attendees with practical ideas to build their confidence and skills and improve their success rate.
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.
Other
The live broadcast will include ample Q&A time and will run for approximately an hour.
So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Register now
Subscribe to our newsletters
WEBINAR
Employment Services Goal Setting for a More Successful Day
Thursday 16 November 2017 | 3:00pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)
Target group
Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff, this webinar will give Employment Services workers a planning model which will help to make each day a success.
Summary
This webinar will focus on some of the practical things that an Employment Services worker can do each day and on a weekly basis to help them achieve their goals and the goals of the team.
What’s covered:
- Setting S.M.A.R.T. goals
- Task lists and ordering
- Urgent versus important
- Assessing value of work
- Allowing for flexibility
- The 80-20 rule of workloads
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
NESA member
$ 60 Per person (Prices are inclusive of GST)
Non-member
$ 75 Per person (Prices are inclusive of GST)
Other
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
NESA TRAINING EVENTS
Download NESA Training Services Catalogue
Contact Max Croft on 03 9624 2311
Stress Management Techniques webinar
Target group
Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and all frontline staff. .
Summary
Our Stress Management Techniques webinar is broadcasting on Tuesday 21 November 2017 at 12noon AEDT (11:30am in SA, 11am QLD, 10:30am NT and 9am WA)
The webinar will help you, your staff and your clients to accept and deal with setbacks; and will better equip you to both handle stress, and to minimise its effects.
What will be covered :
- What is stress?
- What does stress do to us ?
- Identifying and avoiding stressful situations
- Specific short techniques to manage stress
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Register now
Subscribe to our newsletters
WEBINAR
How to write that winning resume
Tuesday 21 November 2017 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)
Target group
Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff
Summary
Join our How to write that winning resume webinar (Tuesday 21 November at 3pm AEDT) and listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects that go into the modern resume. There will be plenty of time for your questions to be answered.
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to suit specific job applications.
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
Meet the facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
NESA Member
$ 60 Per registrant (Prices are inclusive of GST)
Non-member
$ 75 Per registrant (Prices are inclusive of GST)
Other
After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
NESA Training events
Take your skills to the next level with NESA tailored training!
Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311 | e maxc@nesa.com.au
Achieving my KPIs – A webinar for frontline staff
Target group
Front line staff
Summary
This training is designed to empower frontline staff by giving them relationship skills and planning strategies to improve their ability to meet their KPIs.
Information delivered in this training is designed to complement the “Managers: how to get your staff meeting their KPI” training, to ensure staff and managers are working towards the same performance goals.
Training topics include:
- How to clarify expectations
- Activity = results planning
- Planning your day/week/month and year’s results
- Planning performance lead indicators
- Empowering participants to get their own results
- Caseload segmentation and progress planning
- Identifying and maintaining momentum close to results
- Where to focus time (working smarter rather than harder)
- Progress reporting to organisation and managers
- Moving your placement to outcome
Learning outcomes:
- Clarity on were to focus daily time
- Confirmation on what leads to results
- Knowledge to support staff relationships with managers and the organisation.
Facilitator
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
Cost
NESA members $60pp (inclusive of GST)
Non-members $75pp (inclusive of GST)
Other
The live broadcast will include ample Q&A time and will run for approximately 90 minutes. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Getting past the fear of employer objections webinar
Target group
Front line staff
Summary
Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Join us and hear about what employers think, and how value adding and educating employers will get your job seekers to the front of the queue.
Our Getting past the fear of employer objections webinar is being broadcast on Thursday 23 November 2017 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)
- Why do employers object?
- How do you react?
- Common objections and how you should react
- Effective objection handling skills
- Advocating for your job seekers
Facilitator
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
Cost
NESA members $60pp (inclusive of GST)
Non-members $75pp (inclusive of GST)
Other
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311