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Essential skills Site Manager workshop

Target group

This is suited for managers or aspiring managers working with DES, jobactive, Community Development Programme and Transition to Work contracts.

Summary

Our Essential Skills Site Manager workshop is being held in Melbourne on Tuesday 16 May 2017

Effective frontline managers are key to achieving performance outcomes and retaining staff. This workshop will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series, participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

What’s being covered:

How to get your staff meeting their KPI’s

• Tuning into staff motivations
• Developing key team and individual expectations
• Moving their comfort zone into the learning zone
• Developing and monitoring key lead indicators
• Training and continuous improvement
• Strong staff review process
• Working effectively with office politics
• Engaging and improving underachieving staff
• Changing negative team behaviours
• Mixing it up

Managing Change  

• Team planning
• Implementing change effectively and quickly
• Managing change with your team
• What is risk?
• Types of risk
• Processes around risk management
• Managing job seeker attendance
• Implementing service delivery and contract commitments efficiently
• Tracking budgets
• Other performance drivers
• Work information flows and processes

Performance management drivers

• Outcome cycle
• Work information flows and processes
• Strong process for maximising placement and outcome performance
• Working on your WfD
• Tools for monitoring your activity management for performance increase
• How to inspect what you expect
• How to make great performance ideas accountable
• Key “fast meeting ideas” for results
• ESCN/Click Reports
• Getting the most from your 3rd party software

Facilitator

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.

Cost

NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation) & Non-members: $375 per person. 

All prices are per registrant and are inclusive of GST.

Other

People that attend the workshop will be offered the following coaching options:

Coaching option 1 – Cost : $130

One hour performance review of the site caseload offering industry best practice strategies to increase site performance through caseload, outcomes and placement review.

Coaching option 2 – Cost: $240

One hour per week spread over two weeks to review strategies implemented offer coaching and advice and training on key focal points for performing managers and teams. This will also include training on reporting and how to interpret data to increase site performance.

The coaching options are one on one via Zoom web conferencing.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

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Strong Compliance = Strong Performance workshop 

Target group

Operation managers, performance managers, compliance & quality managers, regional and site managers.

Summary

The Strong Compliance = Strong Performance workshop carefully examines all aspects of compliance and performance within the employment services framework including defining compliance, quality and performance, as well as the techniques and useful monitoring tools to turn compliance into performance. It has a strong focus on understanding how the driver of KPIs can influence the Star Rating system.

The workshop will have active discussion regarding industry best practice, covering both the DES and jobactive requirements.

During the workshop participants will learn about:

• Crucial contractual requirements
• Setting performance targets
• Efficiency: how to make maximum return
• Management, and setting appropriate KPIs to meet goals
• Strategic caseload management to increase performance
• Accessing large caseload marketing information quickly
• Process KPIs: what to watch and what not to watch
• Relationship building
• Conversions techniques: make every placement count
• Labour market strategies: standing out
• Performance and compliance monitoring tools
• How to get the most from each Star

Facilitator

Matt Eldridge 

With over 20 years’ practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.

This workshop can be delivered in-house; where it can be contextualised and reflective of your organisational procedures and systems.

Cost

NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)

Non-members: $375 per person. 

All prices are per registrant and are inclusive of GST.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

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3 part series starts on Wednesday 7 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target group

Designed for Employment Consultants / Case Managers

Summary

Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.

Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Wednesday 7 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 Brief history of employment services
 Role of the consultant
 Contract and service delivery
 DES contract KPI’s and remaining compliant
 Managing participant expectations
 Core servicing steps
 Social security law
 Consultant tools of the trade
 Appointment management

Activity: Segment your caseload into industry and client cohort groups

Session 2 – Working with participants (Broadcasts on Wednesday 14 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 Activity discussion
 Case management planning skills to meet KPI
 Participant centred servicing.
 Case note structure and strategies
 Creating effective Job Plans
 Resume building
 Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Wednesday 21 June 2017 at 2pm AEST (1:30pm in SA & NT and 12noon in WA)

 Activity discussion
 Lifestyle adjustment
 DES Post Placement Support process and strategies for when placements fall over
 Engaging stake holders
 DES Outcome cycle
 Ongoing support
 Job in jeopardy
 Individual rights

Facilitator

John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.

Cost

NESA members $180pp

Non-members $225pp

One payment for the 3 part series   |   Prices are inclusive of GST.

Other

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

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Target group

Operation managers, performance managers, compliance & quality managers, regional and site managers.

Summary

The Strong Compliance = Strong Performance workshop carefully examines all aspects of compliance and performance within the employment services framework including defining compliance, quality and performance, as well as the techniques and useful monitoring tools to turn compliance into performance. It has a strong focus on understanding how the driver of KPIs can influence the Star Rating system.

The workshop will have active discussion regarding industry best practice, covering both the DES and jobactive requirements.

During the workshop participants will learn about:

Crucial contractual requirements
Setting performance targets
Efficiency: how to make maximum return
Management, and setting appropriate KPIs to meet goals
Strategic caseload management to increase performance
Accessing large caseload marketing information quickly
Process KPIs: what to watch and what not to watch
Relationship building
Conversions techniques: make every placement count
Labour market strategies: standing out
Performance and compliance monitoring tools
How to get the most from each Star

Facilitator

Matt Eldridge 

With over 20 years’ practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.

This workshop can be delivered in-house; where it can be contextualised and reflective of your organisational procedures and systems.

Cost

NESA Members:   1-3 people  $300   |   4-9 people  $250   |   10+ people $200 (Members must be from the same organisation)
Non-members:   $375 per person
All prices are per registrant and are inclusive of GST

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

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Selling skills for outcomes workshop

Target group

Business Development and Reverse Marketers, and other frontline staff that engage with employers.

Summary

Our competitive market place means that you may only get one crack at the employer. It doesn’t matter which of the employment services you deliver, the way you engage with your employers should be an absolute commercial priority. So is it time to develop new strategies and techniques to penetrate the employer market, and have the most impact on performance improvement? I invite you to consider if you need to sharpen negotiation, consultative and objection handling skills: your selling skills. This workshop is suitable for anyone that engages with employers.

Want to know more? Then please register and come along to our Selling Skills for Outcomes workshop.

Our Selling Skills for Outcomes workshop has a focus on developing strong employer engagement skills so employment services industry staff can sell the service to employers in target markets. It will assist staff to remain calm and resourceful; and provide them with techniques to systematically do the job.

During the workshop participants will learn about:

Effective communication and rapport building

• Understand the 3 major modalities; visual, auditory and kinesthetic
• Learn how to identify people’s buying strategies through their modalities
• How to build instant rapport with people – language tonality and physiology
• Strategies for building rapport with the two genders

The behavioral aspects of selling

• Are you positive about selling?
• Ethical selling – meeting the needs of your clients
• Annihilating limiting beliefs about yourself – dealing with rejection
• Types of questions to use – the sales meeting
• Focusing on the behaviour that will produce a sale

The process of selling

• Understanding what makes a good sales person
• Demystifying selling
• Cold call – A process that makes cold calling easy
• Using job boards and other resources
• Creating an effective control database
• The importance of following up – why is it so?
• The activities that produce a sale
• How to monitor your progress (sales pipelines and monitoring resources)
• Why KPI is important

Testimonials

“Really enjoyed this workshop, very professional, an expert in his field. Definitely using this in my field at work. […] Knows the subject matter with a wealth of experience” (Brisbane public workshop)

“The training you have created and delivered has certainly raised awareness and focus of our staff on the need to make Sales Activity a priority. There was certainly a clear buzz in the room and a vibe of change being necessary. It was great to see the overall level of engagement and acknowledgement that change is needed, and hearing Employment Consultants and Business Developers articulate what we need and why, and putting out larger targets than we will actually set them will help us to travel along this road”, (Employment services Manager In-house workshop Adelaide)

Facilitator

Alex Kalafatis

Alex Kalafatis was the  Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept throughout his department with great success. These days Alex is a business improvement coach, and his aim and his passion is to assist people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his client’s success. His clients include the ‘top end of town’ – multinational and large organisations right through to working one-on-one with job seekers.

Cost

NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)

Non-members: $375 per person. 

All prices are per registrant and are inclusive of GST.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

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 How to Change Barriers into Outcomes workshop

Target group

Case Managers, Employment Consultants and other frontline staff that engage with the job seeker / participant.

Summary

Specifically developed in response to requests from staff in jobactive and DES providers, Alex’s program targeting job seeker motivation has been well received over the past 6 years. The workshop offers practical, workable, integrated, and sustainable strategies for all employment services staff.
Learn how the fundamentals of Neuro Linguistic Programming can be used to ensure sustainable employment outcomes for your organisation.

Do you have clients that present with the following challenges?
• Lack of personal growth and job opportunities
• Relationship Problems
• Low confidence and self-esteem
• Self-sabotaging behaviour

During the workshop participants will learn how :

• to assist your clients to create job opportunities by understanding how beliefs and values influence behaviour.
• to help your clients increase their low confidence and self-esteem, by turning their excuses and stories from negatives into positives.
• we self-sabotage.
• environment and past experiences influence decision making.
• we create our own limits and stories that stop us from moving forward.
• to get clients to take responsibility for their outcomes.
• to further develop the effectiveness of your communication skills.

The workshop will provide participants with time to stop and reflect, as well as practical understanding of a new strategy for dealing with clients. 

Key Benefits:

• Improve the quality of your relationships.
• Benefit from an engaging, experienced, approachable presenter

This is effective, interactive, value-for-money training developed specifically for the employment services sector.

Facilitator : Alex Kalafatis

Alex  was the Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept of personnel development throughout his department with great success. After corporate life he worked as a clinical psychologist opening up his own practice in 2006. He then studied NLP and started his own coaching practice in 2010, with the aim of assisting people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his clients’ success. His clients included multinational and large organizations right through to working with people one on one. His mission is to create positive change in both people and organisations.

Cost

NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)

Non-members: $375 per person. 

All prices are per registrant and are inclusive of GST.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

Register now


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2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Wednesday 19 July 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

Target group
All industry staff 

Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.

This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.

Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.

What you can expect
Session one: Wednesday 19 July 2017 at 2pm AEST (1:30pm SA & NT and 12 noon WA)
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Wednesday 26 July 2017 at 2pm AEST (1:30pm SA, & NT and 12noon WA)
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention. 

A practical understanding of how culture shapes our values, attitudes and behaviour.

Tools for staff who mentor, manage and work with Indigenous job seekers.

Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.

Meet the facilitator
Gail Reynolds-Adamson
Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia.

Gail has designed and facilitated cultural awareness, cultural competency and cultural intelligence courses for more than 2 decades and currently assists organisations in implementing lasting behavioral and attitudinal change. Gail is a director for both Indigenous Consulting Group and Kaata Tidje.

NESA Member

$
120
Per registrant

• Prices are inclusive of GST

Click Here
REGISTER NOW

Non Member

$
150
Per registrant

• Prices are inclusive of GST

Click Here
REGISTER NOW

Register now

NESA Training events
Take your skills to the next level with NESA tailored training!

Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311   |   e maxc@nesa.com.au

Register now

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COACHING PROGRAMME
Managing challenging and aggressive client behaviour
Wednesday 13 September 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

This is on-line delivered over two webinar sessions

Target group

Team Leaders, Managers, all Frontline staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.

What’s being covered:

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 13 September 2017 at 2pm AEST

• Understand the principles of how to self-manage and remain resilient in confronting situations.
• How to maintain safe limits and set client expectations.
• Understand how good communication can influence people.
• Learn how to develop effective listening skills and assist clients to develop new skills in communication.

Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.

 Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Wednesday 20 September 2017 at 2pm AEST

• Understand the barriers to effective communication and how to maintain limits on client behaviour
• How to recognise and deal with clients effectively when you feel like you are being provoked.
• Have opportunities through case examples to link theory to practice and application for a safe environment.

Meet our facilitator

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

NESA Member

$
120 Per person

• Prices are inclusive of GST
• One payment for the two part series

Register now
REGISTER NOW

Non-member

$
150 Per person

• Prices are inclusive of GST
• One payment for the two part series

Register now
REGISTER NOW

Other

Each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

So that it can be used as a future resource, a PDF copy of the presentation will be distributed to all registrants and once the series has been completed participants will be forwarded a Certificate of Completion for their portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311