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Getting past the fear of employer objections webinar

Target group

Front line staff

Summary

Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Join us and hear about what employers think, and how value adding and educating employers will get your job seekers to the front of the queue.    

Our Getting past the fear of employer objections webinar is being broadcast on Thursday 27 April 2017 at 2pm AEST (1:30pm SA & NT and 12noon WA)

• Why do employers object?
• How do you react?
• Common objections and how you should react
• Effective objection handling skills
• Advocating for your job seekers

Facilitator

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.

Cost

NESA members $60pp (inclusive of GST)

Non-members $75pp (inclusive of GST)

Other

The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

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Target group

Front line staff and Site Managers

Summary

Are you or is your site struggling with disengaged job seekers? Our webinar is aimed at front line staff and Site Managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.

What’s being covered:

• WIIFM – Making the benefits clear and relevant for job seekers
• Ensuring that every contact counts and has a purpose
• Putting a value on the service you offer to job seekers
• Using free online tools that can assist with engagement
• How providing group services can assist with motivation

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Other

The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

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Target group

Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff.

Summary

Our Time management for frontline staff webinar on Thursday 4 May 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Ensuring you make the most of your time and keeping to deadlines can be challenging tasks. In this webinar we will explore how to effectively build time management skills by using proactive techniques and also identifying behaviour that will assist in working to the best of your ability.

We will look at published research allowing to us to distinguish fact from myth regarding our brain’s ability to focus effectively. We will also consider wellness tools and techniques to determine what works for us physically and emotionally to ensure that we are the making best use of our time.

Facilitator

Ana Rajaeian

Experienced business leader and Director of Business Development for the Clariti Group, Ana Rajaeian has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training, member services, indigenous organisations, employment services and various customer service industries. Ana has expertise in grant acquisition, capital raising and improving system efficiencies.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Other

This live broadcast will include ample Q&A time and is expected to last approximately an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

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Planning pathways to outcomes webinar

Target group

Designed for Team Leaders, Employment Consultants and frontline staff.

Summary

Our Planning pathways to outcomes webinar is broadcasting on Wednesday 10 May 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

The webinar is aimed at staff who are meeting with job seekers regularly. It will cover the following topics:

• the importance of always having an agenda
• goal setting with job seekers
• reverse career planning
• the action planning process.

At the end of the webinar, practitioners will have a blueprint which they can use with their clients in as little as 15 minutes to help job seekers to achieve better outcomes. 

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia,  a Member of the Australian Institute of Company Directors and a trainee Life Coach. 

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Other

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

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3 part series starts on Wednesday 7 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target group

Designed for Employment Consultants / Case Managers

Summary

Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.

Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Wednesday 7 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 Brief history of employment services
 Role of the consultant
 Contract and service delivery
 DES contract KPI’s and remaining compliant
 Managing participant expectations
 Core servicing steps
 Social security law
 Consultant tools of the trade
 Appointment management

Activity: Segment your caseload into industry and client cohort groups

Session 2 – Working with participants (Broadcasts on Wednesday 14 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 Activity discussion
 Case management planning skills to meet KPI
 Participant centred servicing.
 Case note structure and strategies
 Creating effective Job Plans
 Resume building
 Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Wednesday 21 June 2017 at 2pm AEST (1:30pm in SA & NT and 12noon in WA)

 Activity discussion
 Lifestyle adjustment
 DES Post Placement Support process and strategies for when placements fall over
 Engaging stake holders
 DES Outcome cycle
 Ongoing support
 Job in jeopardy
 Individual rights

Facilitator

John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.

Cost

NESA members $180pp

Non-members $225pp

One payment for the 3 part series   |   Prices are inclusive of GST.

Other

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

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Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?

 Broadcast live on Tuesday 20 June 2017 at  2:30pm AEST (1:30pm SA & NT, and 12:30pm WA)

Target group

Case managers, employment consultants and all frontline staff that support job seekers in their placement

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

What’s being covered

Be Prepared – Go in with a plan that is tailored to the employee      

Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?

Communication – How to identify concerns by listening for tones and language

Action Plans – How to record and escalate information to the appropriate person

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Prices are per registrant and are inclusive of GST

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

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Broadcast live on Tuesday 20 June 2017 at 4 pm AEST (3pm SA and NT, and 2pm WA)

Target group

All staff that engage with employers.

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections. 

The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

What’s being covered

• Preparation is key
• Be in a positive mindset
• What approaches have the best results
• What to look for, what to listen for
• What is the best way to respond to objections

The webinar will provide attendees with practical ideas to build their confidence and skills and improve their success rate.

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Cost

NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.

Other

The live broadcast will include ample Q&A time and will run for approximately an hour.

So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.

After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

Register now


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2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Wednesday 19 July 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

Target group
All industry staff 

Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.

This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.

Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.

What you can expect
Session one: Wednesday 19 July 2017 at 2pm AEST (1:30pm SA & NT and 12 noon WA)
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Wednesday 26 July 2017 at 2pm AEST (1:30pm SA, & NT and 12noon WA)
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention. 

A practical understanding of how culture shapes our values, attitudes and behaviour.

Tools for staff who mentor, manage and work with Indigenous job seekers.

Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.

Meet the facilitator
Gail Reynolds-Adamson
Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia.

Gail has designed and facilitated cultural awareness, cultural competency and cultural intelligence courses for more than 2 decades and currently assists organisations in implementing lasting behavioral and attitudinal change. Gail is a director for both Indigenous Consulting Group and Kaata Tidje.

NESA Member

$
120
Per registrant

• Prices are inclusive of GST

Click Here
REGISTER NOW

Non Member

$
150
Per registrant

• Prices are inclusive of GST

Click Here
REGISTER NOW

Register now

NESA Training events
Take your skills to the next level with NESA tailored training!

Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311   |   e maxc@nesa.com.au

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WEBINAR
How to write that winning resume
Tuesday 15 August 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

Target group

Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff

Summary

Join our How to write that winning resume webinar (Tuesday 15 August at 2pm AEST) and listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects that go into the modern resume. There will be plenty of time for your questions to be answered.

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to suit specific job applications.

At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

Meet the facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.

NESA Member

$
60
Per registrant

• Prices are inclusive of GST

Click Here
REGISTER NOW

Non-member

$
75
Per registrant

• Prices are inclusive of GST

Click Here
REGISTER NOW

Other

After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

Register now