NESA Webinar
Time and Energy Management Strategies for People Working in Employment Services
Thursday 12 August 2021
2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience.
WHAT YOU CAN EXPECT
- Time management techniques that will help you focus on the key priorities of your meetings and workload.
- Energy management techniques that will help you preserve your energy and have more energy in your day.
- Examples of high performing individuals – How they manage their time and energy.
Facilitator
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Building Better Connections - Working with Different Personalities
Tuesday 17 August 2021
2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
This is a fun, simple and a highly effective tool designed to help all staff build stronger, more meaningful connections FASTER!
Whether it’s front line staff building trusting connections with clients, business development consultants working with employers, Leaders interacting with teams or ALL STAFF dealing with each other, this will help you in creating and keeping productive relationships.
By the end of this session participants will have a highly practical tool they can use to build trust, respect and stronger connections with those around them.
The Building Better Connections webinar uses the DiSC Behavioural Profiling tool as it’s framework.
WHAT YOU CAN EXPECT
- Identify each behaviour type – there are 4
- Understand and respect the value each type brings to the team and workplace
- Motivate and engage each behaviour type based on their deeply rooted ‘needs’
- Appreciate each types area of weakness and ways to address these
- Adapt your behaviour when interacting with each type to build higher levels of trust and connection
Facilitator
Mike Symonds
With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a Certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
SUPPORTIVE DEBRIEFING STRATEGIES FOR STAFF
Friday 20 August 2021
12 noon AEST ( 11.30am SA & NT and 10.00am WA)
TARGET GROUP
SUMMARY
This webinar session is not intended to replace the important and crucial role of Employee assistance programs, on site OH&S, other support staff or allied professional help. The session is to provide information to staff that might find themselves in a situation where they are supporting a colleague or a client following an incident or after receiving distressing news. The aim of this session is to provide you with a few tools on how to listen and respond to a person talking about the feelings they experienced at the time.
WHAT YOU CAN EXPECT
- The Myths
- Seven Supportive debriefing strategies for staff
- The Healthy workspace
Facilitator
SHARON MAMO
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.
As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
EVENT REGISTRATION
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants and a certificate to all participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Peer Clinic
Working in the Care and Support sector Engagement Clinic
Thursday 26 August 2021
11.00am AEDT (10.30am SA & NT, and 9.00am WA)
NESA in collaboration with the Boosting the Local Care Workforce Program (BLCW) is holding a free online - Working in the Care and Support Sector Engagement Clinic
WHAT YOU CAN EXPECT
The purpose is to provide you with objection handling tools that you can use, to take your job seekers from the precontemplation stage to action / job placement.
This clinic is focussed on how to overcome the difficult issue of objections, it is at no cost to you (free!) and it will run for approximately 2-hours.
Join Paul Diviny online.
Paul is our objections handling guru, and he will provide you with advice, strategies, confidence and a range of responsive comments that you can add to your objection handling tool kit.
Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills. If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you.
About the Care and Support sector
The government spend on the NDIS was $21.5 billion in 2019 -2020, and it is increasing to over $30 billion by 2024 -2025. NDIS funds over 16,000 providers to deliver person centred services to over 400,000 people.
This sector is growing, which means that Australia is experiencing a huge demand for workers.
So what does it mean for the workers in the disability support sector?
• Growth means job security !
• Flexibility – works with your family life and other responsibilities – a great work life balance
• Variety – each day is different
• Mobility – get on the road and take your career with you
• Choice of job roles, many of which are level entry (no skills required, just common sense and a healthy attitude) – more than just a desk job !
• The sector loves to teach people on the job, so as your experience increases, new opportunities will open up for you.
• Have a say over how your career progresses
It offers security, grow, flexibility and choice, yet we are still finding it difficult to convince job seekers to work in the care and support sector.
Our Topic Expert
- Project Management (up to 3 years)
- People Leadership (up to 400 employees)
- Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
- Business Development (up to $2 billion turnover) and Marketing (new product development and management)
- Operations Management/Shared Services/IT (Wealth & Banking)
House keeping
The session is expected to run for approximately 2 hours including ample Q&A and discussion time.
All registrants will receive a copy of any handouts, and participants a Certificate of attendance.
Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills.
If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Managing Unconscious Bias
Friday 27 August 2021
12 noon AEST (11.30am SA & NT, and 10.00am WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
The purpose of this webinar is to raise awareness of unconscious bias and its impact on client engagement. It will examine the unconscious and conscious bias and the role it plays in a workplace. The aim is to leave you with information for further building an inclusive positive customer experience.
WHAT YOU CAN EXPECT to hear about
- The link between unconscious bias and inclusion, and its impact on client engagement
- The prevalence, the impact of bias and taking action to reduce bias in your work life
- Identify techniques to reduce bias
Facilitator
Sharon mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.
As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Peer Clinic
Working in the Care and Support sector Engagement Clinic
Thursday 2 September 2021
11.00am AEST (10.30am SA & NT, and 9.00am WA)
NESA in collaboration with the Boosting the Local Care Workforce Program (BLCW) is holding a free online - Working in the Care and Support Sector Engagement Clinic
WHAT YOU CAN EXPECT
The purpose is to provide you with objection handling tools that you can use, to take your job seekers from the precontemplation stage to action / job placement.
This clinic is focussed on how to overcome the difficult issue of objections, it is at no cost to you (free!) and it will run for approximately 2-hours.
Join Paul Diviny online.
Paul is our objections handling guru, and he will provide you with advice, strategies, confidence and a range of responsive comments that you can add to your objection handling tool kit.
Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills. If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you.
About the Care and Support sector
The government spend on the NDIS was $21.5 billion in 2019 -2020, and it is increasing to over $30 billion by 2024 -2025. NDIS funds over 16,000 providers to deliver person centred services to over 400,000 people.
This sector is growing, which means that Australia is experiencing a huge demand for workers.
So what does it mean for the workers in the disability support sector?
• Growth means job security !
• Flexibility – works with your family life and other responsibilities – a great work life balance
• Variety – each day is different
• Mobility – get on the road and take your career with you
• Choice of job roles, many of which are level entry (no skills required, just common sense and a healthy attitude) – more than just a desk job !
• The sector loves to teach people on the job, so as your experience increases, new opportunities will open up for you.
• Have a say over how your career progresses
It offers security, grow, flexibility and choice, yet we are still finding it difficult to convince job seekers to work in the care and support sector.
Our Topic Expert
- Project Management (up to 3 years)
- People Leadership (up to 400 employees)
- Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
- Business Development (up to $2 billion turnover) and Marketing (new product development and management)
- Operations Management/Shared Services/IT (Wealth & Banking)
House keeping
The session is expected to run for approximately 2 hours including ample Q&A and discussion time.
All registrants will receive a copy of any handouts, and participants a Certificate of attendance.
Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills.
If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
USING VULNERABILITY TO BUILD CONNECTION
Wednesday 8 September 2021
2.00pm AEST (1.30pm SA & NT and 12 noon WA)
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
- Why vulnerability is the key to authentic connection?
- Using vulnerability to get results in the workplace
- Ways to embrace vulnerability as your greatest strength
- How much is too much?
- Make genuine connections & success will follow
- Vulnerability leads to loyalty
- Build un-breakable client relationships
- Successful sales leaders embrace vulnerability
- Practice to build the power of your vulnerability
- The risks & rewards of vulnerability
Facilitator
RAIMOND VOLPE
Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
EVENT REGISTRATION
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
#NESAPDTRAINING
NESM and Enhanced Services: Preparing For Your Proposal 2 Workshop
On-line in 5 -parts
Join NESA's Senior Policy Advisor Damien Opolski online as he hosts and facilitates the 5 part NESM and Enhanced Services: Preparing For Your Proposal 2 workshop. In the fifth module, Damien will be joined by NESA’s Principal Policy Advisor Annette Gill as the topic expert to look at and discuss the selection criteria.
In May this year we ran a very successful three-part series called ‘NESM – Preparing For Your Proposal’. The series looked at the proposed licencing and payments models, as well as giving newer people an insight into the evolution of Australia’s employment services and the current landscape. We also looked at how the Department of Education, Skills and Employment (DESE) have traditionally monitored performance and some key tips around responding to DESE procurement exercises.
This Preparing For Your Proposal 2 workshop builds on this. With the release of the Request for Proposal we now have a greater insight into what NESM Enhanced Services will look like ‘on the ground’.
Preparing For Your Proposal 2 workshop will be delivered on-line in five modules over five near consecutive days, starting Wednesday 15 September 2021.
The workshop will be delivered by Damien Opolski with topic expert Annette Gill joining him in Module 5.
This will ensure you get information early and maximise the time available to complete your proposal. Modules 2 – 4 look at different aspects of the policy and will be of particular interest to newer people.
WITH THE RELEASE OF THE REQUEST FOR PROPOSAL WE NOW HAVE A GREATER INSIGHT INTO WHAT NESM ENHANCED SERVICES WILL LOOK LIKE ‘ON THE GROUND’.
AUDIENCE
Managers / Teams – Those occupying specialist roles, recruited or seconded for the bid process.
Delivered on-line in 5 MODULES
- Module one: The NESM Framework: panels and licences, payments and performance, and a job seeker journey through Digital and Enhanced Services – Wednesday 15 September 2021 at 2.00pm AEST
- Module two: Mutual Obligation, Points Based Activation and the Targeted Compliance Framework – Thursday 16 September 2021 at 2.00pm AEST
- Module three: Programs and Assistance: an Introduction to the Employment Fund, wage subsidies, relocation assistance, and key activation point programs Work for the Dole, Career Transition Assistance and Employability Skills Training – Friday 17 September 2021 at 2.00pm AEST
- Module four: Outcomes. What is an Outcome? Why do we have Full and Pathway Outcomes? How do we know when a job seeker achieves an Outcome and what evidence do we need? – Monday 20 September 2021 at 2.00pm AEST
- Module five: Preparing for Your Proposal: A look at the selection criteria and a discussion with NESA’s Principal Policy Advisor Annette Gill about ‘what does DESE look for?’ – Tuesday 21 September 2021 at 2.00pm AEST
FORMAT
FacilitatorS
Damien Opolski – Senior Policy Advisor – National Employment Services Association (NESA) – will be delivering modules 1 to 5.
Damien has over 35 years of experience and depth of skills in all facets of Australian employment services. Earlier in his career Damien spent a number of years on the ‘front line’ working in the former Commonwealth Employment Service (CES). Damien estimates he has conducted over 10,000 job seeker interviews and worked with hundreds of employers. While working with the Department of Employment as Director of the Learning Centre Damien managed development of the training platform, training strategies and materials to ensure the 20,000+ professionals engaged in the delivery of Australian employment services received training to undertake their role. As a Senior Policy Advisor with NESA, Damien continues to support member organisations navigate contract requirements, with a strong focus on IT and cyber security, as well as continuing to develop front line practice as a regular workshop presenter for NESA. Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience; and he has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.
Annette Gill – Principal Policy Advisor – National Employment Services Association (NESA) – will be our topic expert for module 5
Annette Gill is a consultant with a wealth of experience in social policy, government relations, competitive procurement and operational management. Following her studies in Applied Psychology, Annette’s diverse career has spanned human services with roles focused on homeless youth, substance users, disadvantaged families, people with disabilities, survivors of sexual assault and the unemployed. Annette has worked with not-for-profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s.
Annette was the General Manager of a successful employment service organisation and later came to NESA where she worked for 10 years as the Policy Manager. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal, a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. In this role, Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.
DURATION
Held on-line from 2.00pm to 3.30pm AEST on all 5 days
PRICING
FOR ALL 5 MODULES:
NESA members $720pp (per person)
Non-members $900pp
OR
PICK ANY MODULE:
NESA members $200pp per module
Non-members $300pp per module
All prices GST inclusive.
To register please email max croft
In your email please indicate if you would like to register for all 5 modules or for which single modules. If you are registering more than one person, please provide Max with a list of names and email addresses, and indicate whether they are registering for all 5 modules or for which single modules.
NESA Webinar
NEGOTIATION SKILLS FOR RESOLVING CONFLICT
Thursday 16 September 2021
2.00pm AEST (1.30pm SA, & NT, and 12 noon WA)
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
- Life is a series of negotiations
- First negotiate with yourself
- The 6 key negotiation skills
- Negotiation skills for your career
- Use it or lose it – 4 ways to practice your negotiation
- What’s your negotiation strategy?
- Resolving conflicts
- Negotiation traps
- How to avoid negotiation traps?
- Winning with your negotiation style
Facilitator
cost
EVENT REGISTRATION
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
EQ – Your Secret Weapon For High Performance & Communication
Wednesday 22 September 2021
2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
TARGET GROUP
All staff
SUMMARY
EQ awareness is essential for working with job seekers.
The research shows that 90% of the top performers have a high EQ. They are more likely to get hired and promoted, achieve stand-out results and earn more money than others.
Switched on organisations realise the potential for stand out results when they can tap into and utilise the Emotional Intelligence (EQ) of their people.
This webinar is suitable for anyone working in a people centred role or individuals that want to improve their EQ effectiveness to get better results with their job seekers.
WHAT YOU CAN EXPECT
- What is EQ and why does it matter?
- Why EQ makes you more successful?
- 5 pillars of Emotional Intelligence
- Self-awareness
- Self-management
- Motivation
- Empathy & Social skills
- Relationship Management & strengthening relationships
- Developing EQ for long term success
- Focus on EQ for stand out communication
- Identifying the signs of low EQ
- What to do about low EQ in the workplace?
- How to improve your EQ?
- Adjusting your communication style
Facilitator
Raimond Volpe
Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
EVENT REGISTRATION
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and certificates to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
