Employer Engagement Master Class
Starts Monday 19 April 2021
11.00am AEST (10.30am SA & NT and 9.00am WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Frontline staff
SUMMARY
This virtual and interactive, five by one hour modular coaching program equips you and your team with a systematic approach to employer engagement.
You will learn to initiate and maintain stronger relationships with employers that build tenacity and optimism in your business.
We will work through an online, interactive presentation and comprehensive ‘how-to’ manual, including valuable strategies, tools, and exercises. Skills acquired are immediately deployable and regular debriefs on skill attainment occur throughout the modules.
WHAT YOU CAN EXPECT
- Session one: Participant learning objectives, employer engagement prerequisites and introduction to the Seven Step Employment Engagement Framework: Monday 19 April 2021 at 11.00 am AEST
- Session two: Targeting relevant employers and comfortably and effectively approaching them to arrange meetings: Wednesday 21 April 2021 at 11.00 am AEST
- Session three: Engaging employers remotely, building rapport to uncover job opportunities and analysing jobs on offer: Friday 23 April 2021 at 11.00am AEST
- Session four: Presenting candidates professionally and gaining commitment by confidently handling employer objections: Tuesday 27 April 2021 at 11.00am AEST
- Session Five: Maintaining and keeping employer relationships in tough times: Thursday 29 April 2021 at 11.00am on AEST
The model of delivery for this coaching program requires learners to ‘learn by doing’ where by participants are expected to contribute to the discussion and complete tasks.
Facilitator
Paul Diviny is a B2B solution sales expert with over 30 years’ experience in sales, marketing, sales management, and general management roles.
Paul has led large B2B sales teams in employment services, banking, and superannuation.
He consults to ASX200, multinational, Federal and State Government, Not for Profit, and medium to small enterprises. Paul’s business – Prospert – covers includes training, strategic consulting, and coaching and mentoring.
Paul’s Key areas of expertise:
- STRATEGY: identifying organization challenges, solving problems, business cases to justify investment, detailed planning to execute the strategy and achieving desired business outcomes, developing organisational change programs
- PERFORMANCE IMPROVEMENT: lifting customer satisfaction and market share; reducing costs and waste; improving sales effectiveness; increasing employee morale; and improving organizational capability via new operating model designs
- BUSINESS DEVELOPMENT: commercialization of start up businesses and taking fast growing businesses to higher levels through strong sales leadership
- OPERATIONS MANAGEMENT: hands on leadership of large, multi-disciplinary teams, oriented to common goal (customer, staff and shareholder satisfaction); collaborating with front office business units/vendors
- BUSINESS TURNAROUNDS AND REALIGNMENTS: creating a customer focused culture via stakeholder engagement on vision and strategy, executing the transition to a more sustainable model
OTHER
cost
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
How to Create More Impact by Learning Assertiveness
Wednesday 28 April 2021
12 noon AEST (11.30am SA & NT and 10.00 in WA).
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
All staff
SUMMARY
Assertiveness can help you control stress and anger and improve your coping skills.
Assertiveness can help you express yourself effectively and stand up for your point of view while also respecting others’ rights and beliefs. Being assertive can also help boost your self-esteem and earn the respect of others.
Regardless of the industry or organisation you work, every workplace has the same issues in common. Each office will have its fair share of imperious managers, bossy co-workers, forceful clients, or a difficult team member. The one way to effectively and respectfully to stand up to them is to be assertive. This one skill can boost your self-esteem, and positively impact your workplace achievement and personal happiness.
This webinar will explore how to quickly build up your assertiveness skills.
WHAT YOU CAN EXPECT
- Typically, you will find people with these four communication styles in any workplace
- How to gain respect with strategic language and without being a bully
- Framing phrases to become assertive
- How to speak up for yourself and learn your range
- You will be able to learn your triggers, set boundaries, and control emotions
- How to have the confidence to ask for what you want
- The three Cs of assertive communication
- Using words, tone, and body language to be more assertive
- Dealing with angry clients and coming out on top
- Delivering and packaging up a combative message to get a great result
- How staff can be assertive without being rude
- What are two signs of an assertive personality
- How to say no to a request
- Changing the way you are thinking and become more assertive
- How your upbringing may have affected your level of assertiveness
- Disagreement and differences do not need to be a bad thing
- Why research shows that women are more agreeable than men
- How to stand up for yourself
- Learning to feel confident and making others feel confident
- Body language to be assertive
Facilitator
RAIMOND VOLPE
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row.
Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Staying Cool Under Pressure
Wednesday 5 May 2021
3.00pm AEST (2.30pm in SA & NT and 1.00pm in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
All staff
SUMMARY
One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation.
Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It’s the nearest we’ll get to having a user manual for the brain and the strategies that Clare shares are guaranteed to work… if implemented.
WHAT YOU CAN EXPECT
- Identifying the key parts of the brain responsible for staying calm and for ‘losing it’
- Exploring 4 core pressure sources in the workplace
- Building self-awareness around your individual pressure points
- Identifying your sweet spot for positive stress and performance
- Learning 8 strategies for staying cool under pressure, all of which are immediately implementable
Facilitator
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants and a certificate of attendance to participants
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
Managing Challenging and Aggressive Client Behaviour
Thursday 6 & 13 May 2021
Starts 3.00pm AEST (2.30pm in SA & NT and 1.00pm WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
All staff
SUMMARY
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Thursday 6 May 2021 at 3.00 pm AEST (2.30pm SA & NT, and 1.00pm WA)
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Thursday 13 May 2021 at 3.00 pm AEST (2.30pm SA & NT, and 1.00pm WA)
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Facilitator
Linda Pierson
Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a Bounce trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Reset your Mindset – Mindfulness
Wednesday 19 May 2021
3.00pm AEST (2.30pm SA & NT, and 1.00pm WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
All staff
SUMMARY
Mindfulness is the practice of paying attention in the present moment and doing it with non-judgment. Discover Mindfulness strategies that will help you be more effective in your life and at work. Learn about how you can introduce these techniques with your clients and colleagues.
Regulating the mind is like driving a car and constantly having to shift gears to ever-changing traffic conditions. Mindfulness teaches you to be aware of what mental gear you are in and gives you the skills to disengage and engage when you choose. The practice of mindfulness sharpens your focus so you can do something about your mind being constantly distracted and mentally hijacked. (Marianne Vicelich, Author & Entrepreneur)
WHAT YOU CAN EXPECT
- What are the benefits of mindfulness practices
- Experience a 5-minute guided mindfulness session
- Simple and effective techniques that will help you more productive at work (and in life)
Expected outcomes
- Manage negative self-talk and irrational thinking
- Become more responsive instead of reactive
- Increase resilience
- Become less preoccupied with concerns
Facilitator
Leonie Lam
Leonie has been practicing yoga and mindfulness techniques for more than 5 years. She is a Mindfulness Leader in an online community of over 3,500 members where she encourages people to practice mindfulness every day.
In addition, Leonie is a recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. She is a qualified Trainer, Speaker, HR Consultant and Career Coach. Leonie uses mindfulness techniques in helping individuals navigate through change and transition in their career.
As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training and coaching programs, where mindfulness techniques is a key component in these programs.
Leonie has a Bachelor of Arts with a major in Psychology, a Master of Commerce with a major in Human Resources and a Certificate IV in Training and Assessment. She also studies Philosophy at the School of Practical Philosophy.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
New Employment Services - Preparing for Your Proposal
Starts Friday 21 May 2021
Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)
Who Will Benefit from Participating in this Online Workshop
- Existing providers of the Government funded employment services
- Cohort specialists – such as, organisations working with Indigenous Australians, Culturally & Linguistically Diverse (CALD), Refugees, People with Disability, Ex-offenders, Youth (<25), Retrenched workers and more
- Large employers and employer recruitment specialists / agencies
- Other peak bodies looking to support their members to enter the employment services sector
- Members of allied industries that are looking to complement their usual specialist service delivery.
who is the national employmnet services association (nesa)
NESA was established in 1997 and is the peak body for Australian employment services. Our membership is diverse and inclusive of not-for-profit, for-profit and public organisations engaged in the delivery of Australian employment services and complementary programs. NESA is the only representative body that supports providers and delivers advocacy across all programs including jobactive, Disability Employment Services, the Community Development Program, and complementary programs such as Transition to Work, Time to Work and Career Transition Assistance. We lead, collaborate and engage with key stakeholders throughout Australia, always focussed on a holistic, positive notion of employment.
Australia is a world leader in the provision of contracted employment services. NESA delivers tailored, market-specific policy support and guidance, advisory services, program design, professional development and capacity building. NESA is the bridge between government and the employment services sector.
CEO, Sally Sinclair, is at the forefront of employment services policy both domestically and internationally. Sally is also a member of the Employment Services Advisory Group, which has a remit to provide advice and feedback to the government on the New Employment Services Model.
SUMMARY
Are your ready to capture opportunities in the delivery of New Employment Services?
The Department of Education, Skills and Employment (DESE) is expected to soon announce the purchasing details for New Employment Services which will replace jobactive as Australia’s largest employment program from July 2022.
The New Employment Services model represents the most significant reform Australian employment services have experienced in its 22 years of operation.
It is intended purchasing will result in retention of expertise from amongst existing employment providers as well as create opportunity for new providers to enter the market, particularly those with specialist expertise. Organisations working with groups such as Indigenous Australians, culturally & linguistically diverse (CALD), refugees, people living with disability, ex-offenders, young people or homeless, for example or those working with large employers and recruitment specialists may find New Employment Services offers them significant opportunities.
The new model requires new thinking and approaches to develop a winning service model and delivery strategies that are central to a strong bid. It is expected that the Request for Proposal process will be highly competitive and preparation will be critical to success.
To assist potential bidders prepare for the Request for Proposal, the National Employment Services Association (NESA) is delivering Preparing for Your Proposal in May 2021. The online workshop will include three online sessions delivered by our Senior Policy Adviser, designed to give you an invaluable background and understanding of the employment services sector, employment policies and the service delivery operating environment.
The New Employment Services – Preparing for Your Proposal workshop will be delivered online in 3 modules.
WHAT YOU CAN EXPECT
Module 1: Understanding Australian Employment Services
Friday 21 May 2021 at 2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
- Evolution of Australia’s public employment services: 1998 to today
- Why do we have public employment services?
- Sector overview – size, funding, diversity
- Who do employment services assist? – the caseload profile
- The job seeker journey and role of the employment provider
- What does unemployment look like today?
- Employment opportunities in a rapidly changing world
- Working with complementary programs
- Employment services in 2022 – what will the model look like?
Module 2: Preparing to bid – What Do I Need to Know?
Monday 24 May 2021 at 2.00pm AEST
- The 2022 model: panels, sub-panels and licences
- Panel and licence periods
- Licence Reviews, Performance Management and the Quality Assurance Framework
- Generalists, Cohort Specialists and Workforce Specialists
- Employment Services bid assessment – What do DESE look for in a bid?
- Keeping up to date with information and announcements
Module 3: The Employment Services IT Environment
Wednesday 26 May 2021 at 2.00pm AEST
- The Employment Services Portal
- ESS Web – the Employment Services IT System
- Data and Reports – the Data Warehouse
- Internal and Third Party Employment Systems
- Right Fit for Risk – DESE’s Cybersecurity Requirements
Meet Your Presenter
Damien Opolski – Senior Policy Advisor – National Employment Services Association (NESA)
Damien has over 35 years of experience and depth of skills in all facets of Australian employment services.
Earlier in his career Damien spent a number of years on the ‘front line’ working in the former Commonwealth Employment Service (CES). Damien estimates he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.
While working with the Department of Employment as Director of the Learning Centre Damien managed development of the training platform, training strategies and materials to ensure the 20,000+ professionals engaged in the delivery of Australian employment services received training to undertake their role. As a Senior Policy Advisor with NESA, Damien continues to support member organisations navigate contract requirements, with a strong focus on IT and cyber security, as well as continuing to develop front line practice as a regular workshop presenter for NESA.
Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience; and he has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.
cost
OTHER
Each online session is expected to run up to 2 hours including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
Alternatively, this 3 part workshop is available to be delivered online In-house to your team
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
Performance Management for New Leaders and Other Beginners coaching program
Wednesday 16, 23, & 30 June 2021
Starts 2.00pm AEST (1.30pm in SA, & NT and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
All managers, team leaders and aspiring mangers
SUMMARY
The mere mention of the term ‘performance management’ is enough to send a shiver up the spine of new managers/team leaders and their staff. Many of us immediately think of nerve-wracking performance appraisals and sleepless nights prior to those underperformance discussions. It doesn’t have to be like this.
This 3-part coaching program introduces new team leaders, and those looking for new ideas or to benchmark, to some of the key elements of performance management. While Most providers will have extensive HR assistance and Performance Management Frameworks, this coaching program focuses on an inclusive outcome centred approach to addressing, rewarding or re-aligning staff performance.
WHAT YOU CAN EXPECT
Session 1 – Performance Management Framework? It’s much more than a Performance Agreement! – Wednesday 16 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)
In this session we’ll look at performance management and why it’s so important to the success of an organisation. Good performance management is like preventative medicine: people and organisations can thrive, and costs of solving staffing problems are reduced. What does good performance management look like? What does a good Performance Agreement look like? We’ll talk about it today.
We’ll also commence work on our coaching program project – to develop a Performance Agreement template for frontline staff.
Session 2 – Performance Appraisal and Managing Under Performance – Wednesday 23 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)
A good Performance Management Framework allows people and organisations to flourish. Performance Appraisal is an integral part of the ongoing performance management process. Most of us are good at good news. Sometimes, however, there will be performance issues that we need to address. In a few cases we may need to work through a more formal under performance management process. In today’s session we’ll look at the Performance Appraisal process and managing under performance.
Session 3 – Over to You…. – Wednesday 30 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)
Over the last two weeks participants have been developing a Performance Agreement template for the ‘employment consultant role’. Today is ‘show and tell’ day! What performance indicators did you include in your template? How will you measure performance, and what will your evidence sources be?
Facilitator
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information, training and performance management. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar. In this role he was responsible for the performance of up to 150 staff.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.
Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
INCREASING INDIGENOUS PARTICIPATION - INDIGENOUS CULTURAL AWARENESS
Friday 16 & 23 July 2021
Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.
This coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.
WHAT YOU CAN EXPECT
Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
Session one: Friday 16 July 2021 at 2.00pm AEST
- Information required to better support Indigenous clients and community
- Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Friday 23 July 2021 at 2.00pm AEST
- Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
- Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
- A practical understanding of how culture shapes our values, attitudes and behaviour.
- Tools for staff who mentor, manage and work with Indigenous job seekers.
- Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community
Facilitator
JODI SAMPSON
Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in ‘Two-Worlds’ in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Peer Clinic
Employer & Job Seeker Objections Clinic
Friday 30 July 2021
12 noon AEST ( 11.30am SA & NT and 10.00am WA)
PEER CLINIC
NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinic. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.
While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.
The Clinic is being held monthly.
You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.
All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.
This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.
WHAT YOU CAN EXPECT
EXPECTED OUTCOMES
The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.
Our Topic Experts
- Project Management (up to 3 years)
- People Leadership (up to 400 employees)
- Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
- Business Development (up to $2 billion turnover) and Marketing (new product development and management)
- Operations Management/Shared Services/IT (Wealth & Banking)
REX EAGLE
Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.
Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.
cost
DATE AND TIME
The Employer & Job Seeker Objections Clinic will be held on the last Friday of the month.
All Clinic’s start at 12 noon AEST / AEDT, and each session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Time and Energy Management Strategies for People Working in Employment Services
Thursday 12 August 2021
2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience.
WHAT YOU CAN EXPECT
- Time management techniques that will help you focus on the key priorities of your meetings and workload.
- Energy management techniques that will help you preserve your energy and have more energy in your day.
- Examples of high performing individuals – How they manage their time and energy.
Facilitator
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
