NESA Webinar
giving feedback and managing difficult conversations
Wednesday 12 June 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
Giving feedback and managing difficult conversations is an art. It may be giving feedback to your client, to your colleagues and/or team members. It is not easy. Leonie will share with you how to give feedback in a positive and constructive way. Listen to Leonie as she discussed creative ways to communicate the feedback, so the individual receiver will receive the message, whilst maintaining dignity.
WHAT YOU CAN EXPECT
- Establish the right environment to give feedback
- Encourage self-assessment with the individual
- Communicate with influence (methods from the book the Law of Connection)
- Manage difficult conversations
- Empower accountability when giving feedback
- Communicate feedback in a creative way
Facilitator
leonie lam
Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
Designed to tackle the most challenging behaviours in human interactions head-on, this Masterclass will provide participants with a comprehensive toolkit for navigating high-conflict scenarios with confidence.
The Conflict Influencer Masterclass empowers participants to understand the dynamics at play and respond effectively to defuse conflicts and foster positive outcomes. This transformative training, will take a deep dive into the intricacies of handling the most difficult interactions, particularly with those who may have high-conflict personalities, whether client-facing or internal in the workplace.
This Masterclass will provide participants the opportunity to master proven advanced techniques that elevate user experiences for all stakeholders and cultivate a calmer internal workplace environment. Comprehensive instruction, video demonstration, and practical exercises in our Live Lab will ensure participants gain and practice essential skills for navigating high-conflict scenario with confidence and less stress.
This Masterclass is designed on train the trainer principles and participants will receive a workbook and resources to enable them to share learnings and strategies to better manage difficult behaviours with their team.
What participants can expect to learn:
Our expert-led Masterclass will enable participants to learn to decipher the underlying dynamics of this world of opposites, providing invaluable insights into the predictable patterns of such behaviours, including:
• Blame-shifting tendencies
• Avoidance of personal responsibility
• Unmanaged outbursts of negativity and emotions
• Personal attacks on those seeking to help
• Self-sabotaging actions
• Conflict escalation and “splitting” among professionals
• Reluctance to resolve disputes
Participants will learn proven practical skills that empower them to become Conflict Assertive and enable them to flip their script in response to conflict situations including true high-conflict.
Participants will learn HOW to:
• Understand their Conflict Tolerance Score
• Respond to hostile email/messages with a BIFF Response®
• De-escalate upset people with EAR Statements
• Get down to business by shifting people with THINK Statements
• Respond to blame and complaints with Proposals Requests
• Set necessary limits on bad behaviour
Event Details
MELBOURNE
Venue: Jasper Hotel, 489 Elizabeth St, Melbourne VIC 3000
Date: Thursday, 6 June 2024
Time: 9.00am – 5.00pm
SYDNEY
Venue: Fraser Suites, 488 Kent St, Sydney NSW 2000
Date: Tuesday, 11 June 2024
Time: 9.00am – 5.00pm
BRISBANE
Venue: Customs House, 399 Queen Street Brisbane QLD 4000
Date: Monday, 17 June 2024
Time: 9.00am – 5.00pm
Cost
NESA Member
1 - 9 DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
NESA Member
10+ DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Non-Member
1 - 9 DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Non-Member
10+ DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Meet our Speaker
Megan Hunter
Megan Hunter, MBA, is co-founder and CEO of the High Conflict Institute along with author and speaker, Bill Eddy, LCSW, Esq. who developed the high-conflict personality theory. Megan developed the concept of the Institute after eight years with the Arizona Supreme Court and five years with the Dawes County Attorney’s Office in Nebraska.
Megan has trained professionals across a wide spectrum of industries in the U.S. and in eight other countries. She is the author and/or co-author of several books on high conflict interactions and co-host with Bill Eddy of the podcast, It’s All Your Fault! and host of the podcast, Life Unhooked.
About High Conflict Institute
Started in 2008 and co-founded by Bill Eddy and Megan Hunter, High Conflict Institute offers skills and strategies to help resolve the most tense and difficult situations. Where other conflict resolution strategies fail, HCI provides answers.
The High Conflict Institute offers transformational strategies to deal with high conflict personalities and situations. For individuals and organizations across all industries and continents, HCI’s courses, trainings, and consultations will turn conflict into harmony and help you find your missing peace.
