NESA Webinar
Dealing With difficult people
wednesday 29 may 2024
2.00pm AEsT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
SUMMARY
Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you
WHAT YOU CAN EXPECT
A winning customer service mindset
Your professional approach to interacting with others
Active listening techniques
Using empathy to build rapport
Powerful processes to calm and assist a difficult client/customer
To use the ladder of assertiveness to manage difficult clients
How to focus on positive outcomes to satisfy your clients
Facilitator
kevin kosky
As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.
Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.
Kevin also the teaches business, employability and personal development skills, for both the national and international markets.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
the change enabler - tools for overcoming job-seeker resistance
thursday 30 may 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff, Frontline Staff
SUMMARY
We all experience resistance to change. It is our internal psychological reaction to change; and it occurs at a subconscious level. The good news is, we can modify how we respond to resistance, and this can lead to break throughs, like eliminating procrastination, being conscious of avoidance and most importantly, increasing your job seeker cooperation and enthusiasm. Clare will show you how.
WHAT YOU CAN EXPECT
- The nature and influences of change
- VULCA
- Flourish / flounder
- Reactions when faced with Change
- The journey through Change
- Our brains and change and why our communication approach means everything
- A framework for consistently crafting your change message and communicating with an individual
Facilitator
clare edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
self-coaching principals to succeed in employment services
Monday 3 June 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
The success of your day begins with the right thinking and the intention that you set for yourself. As a high performing professional in employment services, it is important to reflect on what is working, what you can improve daily, and how you can coach yourself to succeed in your career goals. This webinar will discuss techniques that high performers use throughout their day to ensure they achieve excellence in what they do.
WHAT YOU CAN EXPECT
- Positive habits to prepare for the day
- How to plan your day effectively
- How to deal with setbacks in your day
- How to overcome procrastination
- How to reset your mind to stay focused
- Integrating your reflections
Facilitator
leonie lam
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
how to build rapport in 23 seconds
Tuesday 4 june 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
WHAT YOU CAN EXPECT
Why it all starts with mindset
Why the first 23 seconds is crucial to creating a good impression
Introduction to Emotional Intelligence
Understanding the four personality types (DISC)
How to captivate your prospect’s attention
Timing your pitch perfectly
Learn to decrease the amount of rejections
Understand the client’s psychology and mindset.
Facilitator
raIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
redesign your clients resumes to get them shortlisted
Wednesday 5 june 2024
2.00pm-3.30pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Frontline Staff
SUMMARY
Did you know that online application systems are rejecting your client resumes for simple things like a font type?
Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of.
The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success.
It will make you look at addressing criteria and your resume templates in a whole new light.
This is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software.
WHAT YOU CAN EXPECT
- An understanding of how online applications are processed by screening software is essential to know so your clients are not screened out on the first pass
- The importance of key words in your job seeker’s application and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty- why this does not work with online applications. Fonts to use, and fonts not to use!
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ” Yes” list
- Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
- The common mistakes that blocks resumes from getting through.
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour and a half.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
Designed to tackle the most challenging behaviours in human interactions head-on, this Masterclass will provide participants with a comprehensive toolkit for navigating high-conflict scenarios with confidence.
The Conflict Influencer Masterclass empowers participants to understand the dynamics at play and respond effectively to defuse conflicts and foster positive outcomes. This transformative training, will take a deep dive into the intricacies of handling the most difficult interactions, particularly with those who may have high-conflict personalities, whether client-facing or internal in the workplace.
This Masterclass will provide participants the opportunity to master proven advanced techniques that elevate user experiences for all stakeholders and cultivate a calmer internal workplace environment. Comprehensive instruction, video demonstration, and practical exercises in our Live Lab will ensure participants gain and practice essential skills for navigating high-conflict scenario with confidence and less stress.
This Masterclass is designed on train the trainer principles and participants will receive a workbook and resources to enable them to share learnings and strategies to better manage difficult behaviours with their team.
What participants can expect to learn:
Our expert-led Masterclass will enable participants to learn to decipher the underlying dynamics of this world of opposites, providing invaluable insights into the predictable patterns of such behaviours, including:
• Blame-shifting tendencies
• Avoidance of personal responsibility
• Unmanaged outbursts of negativity and emotions
• Personal attacks on those seeking to help
• Self-sabotaging actions
• Conflict escalation and “splitting” among professionals
• Reluctance to resolve disputes
Participants will learn proven practical skills that empower them to become Conflict Assertive and enable them to flip their script in response to conflict situations including true high-conflict.
Participants will learn HOW to:
• Understand their Conflict Tolerance Score
• Respond to hostile email/messages with a BIFF Response®
• De-escalate upset people with EAR Statements
• Get down to business by shifting people with THINK Statements
• Respond to blame and complaints with Proposals Requests
• Set necessary limits on bad behaviour
Event Details
MELBOURNE
Venue: Jasper Hotel, 489 Elizabeth St, Melbourne VIC 3000
Date: Thursday, 6 June 2024
Time: 9.00am – 5.00pm
SYDNEY
Venue: Fraser Suites, 488 Kent St, Sydney NSW 2000
Date: Tuesday, 11 June 2024
Time: 9.00am – 5.00pm
BRISBANE
Venue: Customs House, 399 Queen Street Brisbane QLD 4000
Date: Monday, 17 June 2024
Time: 9.00am – 5.00pm
Cost
NESA Member
1 - 9 DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
NESA Member
10+ DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Non-Member
1 - 9 DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Non-Member
10+ DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Meet our Speaker
Megan Hunter
Megan Hunter, MBA, is co-founder and CEO of the High Conflict Institute along with author and speaker, Bill Eddy, LCSW, Esq. who developed the high-conflict personality theory. Megan developed the concept of the Institute after eight years with the Arizona Supreme Court and five years with the Dawes County Attorney’s Office in Nebraska.
Megan has trained professionals across a wide spectrum of industries in the U.S. and in eight other countries. She is the author and/or co-author of several books on high conflict interactions and co-host with Bill Eddy of the podcast, It’s All Your Fault! and host of the podcast, Life Unhooked.
About High Conflict Institute
Started in 2008 and co-founded by Bill Eddy and Megan Hunter, High Conflict Institute offers skills and strategies to help resolve the most tense and difficult situations. Where other conflict resolution strategies fail, HCI provides answers.
The High Conflict Institute offers transformational strategies to deal with high conflict personalities and situations. For individuals and organizations across all industries and continents, HCI’s courses, trainings, and consultations will turn conflict into harmony and help you find your missing peace.
Designed to tackle the most challenging behaviours in human interactions head-on, this Masterclass will provide participants with a comprehensive toolkit for navigating high-conflict scenarios with confidence.
The Conflict Influencer Masterclass empowers participants to understand the dynamics at play and respond effectively to defuse conflicts and foster positive outcomes. This transformative training, will take a deep dive into the intricacies of handling the most difficult interactions, particularly with those who may have high-conflict personalities, whether client-facing or internal in the workplace.
This Masterclass will provide participants the opportunity to master proven advanced techniques that elevate user experiences for all stakeholders and cultivate a calmer internal workplace environment. Comprehensive instruction, video demonstration, and practical exercises in our Live Lab will ensure participants gain and practice essential skills for navigating high-conflict scenario with confidence and less stress.
This Masterclass is designed on train the trainer principles and participants will receive a workbook and resources to enable them to share learnings and strategies to better manage difficult behaviours with their team.
What participants can expect to learn:
Our expert-led Masterclass will enable participants to learn to decipher the underlying dynamics of this world of opposites, providing invaluable insights into the predictable patterns of such behaviours, including:
• Blame-shifting tendencies
• Avoidance of personal responsibility
• Unmanaged outbursts of negativity and emotions
• Personal attacks on those seeking to help
• Self-sabotaging actions
• Conflict escalation and “splitting” among professionals
• Reluctance to resolve disputes
Participants will learn proven practical skills that empower them to become Conflict Assertive and enable them to flip their script in response to conflict situations including true high-conflict.
Participants will learn HOW to:
• Understand their Conflict Tolerance Score
• Respond to hostile email/messages with a BIFF Response®
• De-escalate upset people with EAR Statements
• Get down to business by shifting people with THINK Statements
• Respond to blame and complaints with Proposals Requests
• Set necessary limits on bad behaviour
Event Details
MELBOURNE
Venue: Jasper Hotel, 489 Elizabeth St, Melbourne VIC 3000
Date: Thursday, 6 June 2024
Time: 9.00am – 5.00pm
SYDNEY
Venue: Fraser Suites, 488 Kent St, Sydney NSW 2000
Date: Tuesday, 11 June 2024
Time: 9.00am – 5.00pm
BRISBANE
Venue: Customs House, 399 Queen Street Brisbane QLD 4000
Date: Monday, 17 June 2024
Time: 9.00am – 5.00pm
Cost
NESA Member
1 - 9 DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
NESA Member
10+ DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Non-Member
1 - 9 DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Non-Member
10+ DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Meet our Speaker
Megan Hunter
Megan Hunter, MBA, is co-founder and CEO of the High Conflict Institute along with author and speaker, Bill Eddy, LCSW, Esq. who developed the high-conflict personality theory. Megan developed the concept of the Institute after eight years with the Arizona Supreme Court and five years with the Dawes County Attorney’s Office in Nebraska.
Megan has trained professionals across a wide spectrum of industries in the U.S. and in eight other countries. She is the author and/or co-author of several books on high conflict interactions and co-host with Bill Eddy of the podcast, It’s All Your Fault! and host of the podcast, Life Unhooked.
About High Conflict Institute
Started in 2008 and co-founded by Bill Eddy and Megan Hunter, High Conflict Institute offers skills and strategies to help resolve the most tense and difficult situations. Where other conflict resolution strategies fail, HCI provides answers.
The High Conflict Institute offers transformational strategies to deal with high conflict personalities and situations. For individuals and organizations across all industries and continents, HCI’s courses, trainings, and consultations will turn conflict into harmony and help you find your missing peace.
NESA Webinar
master focus - accelerate efficiency goals
Tuesday 11 June 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
SUMMARY
Focus is crucial as it is the gateway to all thinking: perception, memory, learning, reasoning, problem-solving, and decision-making. Without good focus, all aspects of your ability to think will suffer.
WHAT YOU CAN EXPECT
• Getting yourself to peak mental performance
• Harnessing awareness and reducing drift
• Mastering your emotions to give way to your performance
• Increasing productivity and performance
• Mastering concentration and focus skill sets
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
Designed to tackle the most challenging behaviours in human interactions head-on, this Masterclass will provide participants with a comprehensive toolkit for navigating high-conflict scenarios with confidence.
The Conflict Influencer Masterclass empowers participants to understand the dynamics at play and respond effectively to defuse conflicts and foster positive outcomes. This transformative training, will take a deep dive into the intricacies of handling the most difficult interactions, particularly with those who may have high-conflict personalities, whether client-facing or internal in the workplace.
This Masterclass will provide participants the opportunity to master proven advanced techniques that elevate user experiences for all stakeholders and cultivate a calmer internal workplace environment. Comprehensive instruction, video demonstration, and practical exercises in our Live Lab will ensure participants gain and practice essential skills for navigating high-conflict scenario with confidence and less stress.
This Masterclass is designed on train the trainer principles and participants will receive a workbook and resources to enable them to share learnings and strategies to better manage difficult behaviours with their team.
What participants can expect to learn:
Our expert-led Masterclass will enable participants to learn to decipher the underlying dynamics of this world of opposites, providing invaluable insights into the predictable patterns of such behaviours, including:
• Blame-shifting tendencies
• Avoidance of personal responsibility
• Unmanaged outbursts of negativity and emotions
• Personal attacks on those seeking to help
• Self-sabotaging actions
• Conflict escalation and “splitting” among professionals
• Reluctance to resolve disputes
Participants will learn proven practical skills that empower them to become Conflict Assertive and enable them to flip their script in response to conflict situations including true high-conflict.
Participants will learn HOW to:
• Understand their Conflict Tolerance Score
• Respond to hostile email/messages with a BIFF Response®
• De-escalate upset people with EAR Statements
• Get down to business by shifting people with THINK Statements
• Respond to blame and complaints with Proposals Requests
• Set necessary limits on bad behaviour
Event Details
MELBOURNE
Venue: Jasper Hotel, 489 Elizabeth St, Melbourne VIC 3000
Date: Thursday, 6 June 2024
Time: 9.00am – 5.00pm
SYDNEY
Venue: Fraser Suites, 488 Kent St, Sydney NSW 2000
Date: Tuesday, 11 June 2024
Time: 9.00am – 5.00pm
BRISBANE
Venue: Customs House, 399 Queen Street Brisbane QLD 4000
Date: Monday, 17 June 2024
Time: 9.00am – 5.00pm
Cost
NESA Member
1 - 9 DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
NESA Member
10+ DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Non-Member
1 - 9 DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Non-Member
10+ DELEGATES-
Attendance at the Conflict Influencer Masterclass
(At one of the following locations: Melbourne/Sydney/Brisbane) -
Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
-
Prices are inclusive of GST
Meet our Speaker
Megan Hunter
Megan Hunter, MBA, is co-founder and CEO of the High Conflict Institute along with author and speaker, Bill Eddy, LCSW, Esq. who developed the high-conflict personality theory. Megan developed the concept of the Institute after eight years with the Arizona Supreme Court and five years with the Dawes County Attorney’s Office in Nebraska.
Megan has trained professionals across a wide spectrum of industries in the U.S. and in eight other countries. She is the author and/or co-author of several books on high conflict interactions and co-host with Bill Eddy of the podcast, It’s All Your Fault! and host of the podcast, Life Unhooked.
About High Conflict Institute
Started in 2008 and co-founded by Bill Eddy and Megan Hunter, High Conflict Institute offers skills and strategies to help resolve the most tense and difficult situations. Where other conflict resolution strategies fail, HCI provides answers.
The High Conflict Institute offers transformational strategies to deal with high conflict personalities and situations. For individuals and organizations across all industries and continents, HCI’s courses, trainings, and consultations will turn conflict into harmony and help you find your missing peace.
NESA First Nations
Employment Conference 2024
Better Together – Connecting for First Nations Employment
As the gateway to the Great Barrier reef, Cairns is the perfect setting for our First Nations Employment Conference at the Pullman International Cairns on 18 and 19 June 2024.
Important conversations and strong, connected voices are important in shaping the future of First Nations Employment. Our conference program will provide opportunities to have these important conversations and connections, in addition to hearing from some of Australia’s leading First Nations experts in policy, service design and evidence.
Event Details
VENUE
PULLMAN CAIRNS INTERNATIONAL
17 Abbott Street
Cairns Qld 4870, Australia
T: + 61 7 4031 1300
MASTERCLASS
Tuesday 18 June 2024
9.00am - 12.00pm
CONFERENCE DAY 1
Tuesday 18 June 2024
1.00pm - 5.00pm
NETWORKING DRINKS
Tuesday 18 June 2024
6.30pm - 8.30pm
Daintree Pool
CONFERENCE DAY 2
Wednesday 19 June 2024
9.00am - 4.15pm
Topics
** Subject to change **
Building Strong Capability
Economic Development
Youth
Care Careers
Co-Design for Working with Communities
Literacy (Digital and LLN)
Employer Engagement
Mental Health and Wellbeing
Meet our Speakers
** More coming soon **
MICK GOODA
Mick Gooda’s people are the Ghungalu from the Dawson Valley in Central Queensland on his mother’s side and Yiman from around Taroom on his father’s side. He has spent the last 30 years advocating for the rights of Aboriginal and Torres Strait Islander Australians. He was appointed the Aboriginal and Torres Strait Islander Social Justice Commissioner in February 2010 and held that position until September 2016 when he was appointed Co-Commissioner on the Royal Commission into the Protection and Detention of Children in the Northern Territory.
He has undertaken work a wide range of roles such as the CEO of the Cooperative Research Centre for Aboriginal Health, Native Title Consultant with the Western Australian Aboriginal Legal Service and the Aboriginal and Torres Strait Islander Commission, ATSIC.
He chaired the Queensland Stolen Wages Reparation Taskforce and the National Centre of Indigenous Genomics and has been a member of the Expert Panel and the Referendum Council which were convened to advised the Federal Government on the Recognition of Aboriginal and Torres Strait Islander Peoples in the Australian constitution.
More recently, he was a Co-Chair of the Interim Truth and Treaty Body which is tasked with maintaining the momentum on the Path to Treaty here in Queensland previous to this he Co-Chaired the Treaty Advancement Committee which recommended the next steps in the Queensland treaty and truth telling process.
PROFESSOR VALERIE COOMS
Professor Valerie Cooms is a Quandamooka woman and is the Director of CAEPR. Professor Cooms has had many years’ experience working in Indigenous affairs, within the Department of Aboriginal Affairs, the Aboriginal and Torres Strait Islander Commission, the then Departments of Education Employment and Training, as well as Social Security delivering services to Aboriginal and Torres Strait Islander people.
More recently Professor Cooms was the CEO of Queensland South Representative Body Aboriginal Corporate and Queensland South Native Title Services, as well as a Member of the National Native Title Tribunal.
Professor Cooms is currently the Chair of the Quandamooka Yoolooburabee Registered Native Title Body Corporate and is the Deputy Chair of Aboriginal Hostels Limited and also the Chair of the Aboriginal and Islander Independent School in Brisbane for five years and set up the Wadja Wadja High School in Woorabinda Aboriginal community.
Pricing
NESA Member
1 - 2 DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
NESA Member
3+ DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Non-Member
1 - 2 DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Non-Member
3+ DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Accommodation
Book your hotel room at a special rate, exclusive to our event. Bookings must be made before 19 May 2024.
PHOTO CREDIT: Pullman Cairns International
Sponsorship and Exhibitor Opportunities
Join us in our mission to empower and support disadvantaged Australians in their journey towards employment and inclusion.
By placing your organisation in the spotlight of our large and diverse audience, you can associate your brand with the outstanding work done by the sector. Together, we can create meaningful change and pave the way for a brighter future for all Australians.
Contact Us
SPONSORSHIP/EXHIBITOR ENQUIRIES
Annette Gill
annetteg@nesa.com.au
T: + 61 409 551 182
REGISTRATION ENQUIRIES
Bec Game
becgame@nesa.com.au
+61 468 441 316
