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How to Change Barriers into Outcomes workshop
Target group
Case Managers, Employment Consultants and other frontline staff that engage with the job seeker / participant.
Summary
Specifically developed in response to requests from staff in jobactive and DES providers, Alex’s program targeting job seeker motivation has been well received over the past 6 years. The workshop offers practical, workable, integrated, and sustainable strategies for all employment services staff.
Learn how the fundamentals of Neuro Linguistic Programming can be used to ensure sustainable employment outcomes for your organisation.
Do you have clients that present with the following challenges?
• Lack of personal growth and job opportunities
• Relationship Problems
• Low confidence and self-esteem
• Self-sabotaging behaviour
During the workshop participants will learn how :
- to assist your clients to create job opportunities by understanding how beliefs and values influence behaviour.
- to help your clients increase their low confidence and self-esteem, by turning their excuses and stories from negatives into positives.
- we self-sabotage.
- environment and past experiences influence decision making.
- we create our own limits and stories that stop us from moving forward.
- to get clients to take responsibility for their outcomes.
- to further develop the effectiveness of your communication skills.
The workshop will provide participants with time to stop and reflect, as well as practical understanding of a new strategy for dealing with clients.
Key Benefits:
- Improve the quality of your relationships.
- Benefit from an engaging, experienced, approachable presenter
This is effective, interactive, value-for-money training developed specifically for the employment services sector.
Facilitator : Alex Kalafatis
Alex was the Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept of personnel development throughout his department with great success. After corporate life he worked as a clinical psychologist opening up his own practice in 2006. He then studied NLP and started his own coaching practice in 2010, with the aim of assisting people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his clients’ success. His clients included multinational and large organizations right through to working with people one on one. His mission is to create positive change in both people and organisations.
Cost
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)
Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Register now
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2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Wednesday 19 July 2017 | 2:00pm AEST (1:00pm SA & NT, and 12 noon WA)
Target group
All industry staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.
This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.
Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.
What you can expect
Session one: Wednesday 19 July 2017 at 2pm AEST (1:30pm SA & NT and 12 noon WA)
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Wednesday 26 July 2017 at 2pm AEST (1:30pm SA, & NT and 12noon WA)
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.
Meet the facilitator
Gail Reynolds-Adamson
Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia.
Gail has designed and facilitated cultural awareness, cultural competency and cultural intelligence courses for more than 2 decades and currently assists organisations in implementing lasting behavioral and attitudinal change. Gail is a director for both Indigenous Consulting Group and Kaata Tidje.
NESA Member
$
120
Per registrant
- Prices are inclusive of GST
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REGISTER NOW
Non Member
$
150
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Register now
NESA Training events
Take your skills to the next level with NESA tailored training!
Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311 | e maxc@nesa.com.au
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COACHING PROGRAMME
Managing challenging and aggressive client behaviour
Wednesday 13 September 2017 | 2:00pm AEST (1:00pm SA & NT, and 12 noon WA)
This is on-line delivered over two webinar sessions
Target group
Team Leaders, Managers, all Frontline staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.
What’s being covered:
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 13 September 2017 at 2pm AEST
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication.
Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Wednesday 20 September 2017 at 2pm AEST
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Meet our facilitator
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
NESA Member
$
120 Per person
- Prices are inclusive of GST
- One payment for the two part series
Register now
REGISTER NOW
Non-member
$
150 Per person
- Prices are inclusive of GST
- One payment for the two part series
Register now
REGISTER NOW
Other
Each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.
So that it can be used as a future resource, a PDF copy of the presentation will be distributed to all registrants and once the series has been completed participants will be forwarded a Certificate of Completion for their portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Email us to register!
Subscribe to our newsletters
WORKSHOP
Mental Health First Aid (MHFA)
Melbourne | Wed 18 October & Thur 19 October 2017 | 9.30am AEDT
Target group
All staff
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
Our next courses are being delivered in the NESA Melbourne office over two days – Wednesday 18 and Thursday 19 October 2017 (also the NESA Sydney office on Tuesday 10 and Wednesday 11 October 2017 )
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
At the end of training participant:
All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
NESA Members $250 and non-members $310. Prices are inclusive of GST
3 part series starts on Thursday 19 October at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Target group
Designed for Employment Consultants / Case Managers
Summary
Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Thursday 19 October at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Brief history of employment services
Role of the consultant
Contract and service delivery
DES contract KPI’s and remaining compliant
Managing participant expectations
Core servicing steps
Social security law
Consultant tools of the trade
Appointment management
Activity: Segment your caseload into industry and client cohort groups
Session 2 – Working with participants (Broadcasts on Thursday 26 October 2017 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Activity discussion
Case management planning skills to meet KPI
Participant centred servicing.
Case note structure and strategies
Creating effective Job Plans
Resume building
Challenges to employment
Activity: Research the Disability Service Standards and Principles – what are they?
Session 3 – Wrap around serving your participants (Broadcasts on Thursday 2 November 2017 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Activity discussion
Lifestyle adjustment
DES Post Placement Support process and strategies for when placements fall over
Engaging stake holders
DES Outcome cycle
Ongoing support
Job in jeopardy
Individual rights
Facilitator
John Francis
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.
Cost
NESA members $180pp
Non-members $225pp
One payment for the 3 part series | Prices are inclusive of GST.
Other
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
NESA Training Events
2 PART COACHING PROGRAMME
Managing Challenging and Aggressive Client Behaviour
Starts Wednesday 7 February 2018 | 3:00pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)
REGISTER NOW
NEWSLETTER SUBSCRIPTION
Target Group
Team Leaders, Managers, all Frontline staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.
What’s being covered
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 7 February 2018 at 3pm AEDT
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication.
Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Tuesday 13 February at 12 noon AEDT
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
FACILITATOR
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent…. READ MORE
COST
NESA Member
$
120
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
Non-member
$
150
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL