The Y Factor
NESA Youth Employment Forum 2016
Pullman Melbourne on the Park | 26 October 2016 | 9.00am – 4.00pm
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Target group
All staff
Summary
IS IT JUST A CONTACT CALL OR ARE WE GATHERING REAL INTELLIGENCE?
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide the new employee a support mechanism required when entering into a new environment.
What’s being covered
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
- Communication – How to identify concerns by listening for tones and language?
- Action Plans – How to record and escalate information to the appropriate person?
Facilitator
MATT LUTTRELL[spacer height=”10px”]
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 year’s experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA Members: $60 per person
Non-members: $75 per person
Prices are per registrant and are inclusive of GST.
Other
So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
NESA TRAINING EVENTS
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Target group
Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
What’s being covered
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
- Communication – How to identify concerns by listening for tones and language
- Action Plans – How to record and escalate information to the appropriate person
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.
Other
This webinar is expected run for approximately one hour. This live broadcast will include ample Q&A time. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Target group
All staff that engage with employers.
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
What’s being covered
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
The webinar will provide attendees with practical ideas to build their confidence and skills and improve their success rate.
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.
Other
The live broadcast will include ample Q&A time and will run for approximately an hour.
So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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“Nudge for schools” webinar
Target group
RSAS staff and providers
Summary
Indigenous leader Professor Chris Sarra says there are 3 things we need to close the gap and end Indigenous disadvantage. High Expectations High Expectations High Expectations.
By this he means at every opportunity we must build social norms that expect and celebrate quality engagement in schooling and all of life’s opportunities. The work of “Nudge” is all about putting meat on the bones of this ambition.
Nudge is a model of thinking and working that appreciates how children make choices and nudges those choices in the direction of positive life behaviours.
In this webinar we will build upon the “how” we create more connected schools. We look at the systems symbols and language of a high expectation school and look at ways of changing our behaviour in subtle but effective ways to deliver CREE. Connected Retained Engaged and Employed young Indigenous students.
The topic of the Webinar will be conducted in 2 parts. Part 1 is a Youtube clip and is recommended that you watch prior to attending the scheduled webinar on Thursday 23 Feb.
Facilitator
IAN MACKIE
Ian Mackie has had a long and distinguished career in Queensland schools. He has worked across the state in teaching and principal roles. In the 1990’s he was President of the Teachers’ Union and went on to a long career as a very senior public servant. He served as the first Training Ombudsman returning to schools in 2005 to achieve nationally acclaim for the “job guarantee” methodology now used in many high schools around the country. He left the Public Service as an Assistant Director General in 2011 to pursue his interest in improving outcomes for Indigenous students. This has led to his intense study and research into the use of Nudge Theory in all schools. He is connected at highest levels of government and business.
Cost
FREE!
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Target group
Suited for managers or aspiring managers working with the jobactive, DES, Community Development Programme and Transition to Work contracts.
Summary
Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Session 1 – How to get your staff meeting their KPI’s (Broadcasts on Wednesday 8 March 2017 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Tuning into staff motivations
- Developing key team and individual expectations
- Moving their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving underachieving staff
- Changing negative team behaviours
- Mixing it up
Session 2 What is change management? (Broadcasts on Wednesday 15 March 2017 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Team planning
- Implementing change effectively and quickly
- Managing change with your team
- What is risk?
- Types of risk
- Processes around risk management
- Managing job seeker attendance
- Implementing service delivery and contract commitments efficiently
- Tracking budgets
- Other performance drivers
- Work information flows and processes
Session 3 Performance management drivers (Broadcasts on Wednesday 22 March 2017 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Outcome cycle
- Work information flows and processes
- Strong process for maximising placement and outcome performance
- Working on your WfD
- Tools for monitoring your activity management for performance increase
- How to inspect what you expect
- How to make great performance ideas accountable
- Key “fast meeting ideas” for results
- ESCN/Click Reports
- Getting the most from your 3rd party software
Facilitator
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.
Cost
One payment for the 3 part series
NESA members $180pp (inclusive of GST)
Non-members $225pp (inclusive of GST)
Other
Each session is expected to run for approximately one & ½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion for your portfolio. So it can be used as a future resource, registrants for the live broadcast will receive a PDF copy of the presentation.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Managing challenging and aggressive client behaviour coaching programme
Target group
Team Leaders, Managers, all Front Line staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.
What’s being covered:
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 29 March 2017 at 3pm AEDT
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication.
Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Tuesday 4 April 2017 at 11am AEST
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Facilitator
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
Cost
NESA members $120 (inclusive of GST) per registrant
Non-members $150 (inclusive of GST) per registrant
One payment for the two part series.
Other
Each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.
So that it can be used as a future resource, a PDF copy of the presentation will be distributed to all registrants and once the series has been completed participants will be forwarded a Certificate of Completion for their portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Target group
Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff
Summary
Join our How to write that winning resume webinar (Tuesday 11 April at 2pm AEST) and listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects that go into the modern resume. There will be plenty of time for your questions to be answered.
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to suit specific job applications.
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Target group
Frontline staff
Summary
Our 6 things to focus on when working with mandated job seekers webinar is broadcasting on Thursday 20 April 2017 at 2pm AEST
This webinar provides – in 6 simple steps – front line staff with explanations of subconscious engagement drivers and the tools to work with the jobseeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, know what is important, build rapport, be authentic in their communication and much more.
What’s being covered
Join Matt Luttrell as he discusses the 6 things to focus on:
- Become the anchor for positive placements of job seekers
- Get clarity on needs/vision by asking the right questions
- Be authentic in your communication
- ‘Be your word’; do what you say you are going to do; do it when you say you are going to do it
- Know what is important and deliver on that
- Building rapport, developing a sense of trust which allows you to influence positively
Facilitator
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, all registrants will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
