NESA Webinar
How to Plan for Meetings
Wednesday 5 July 2023
2.00pm AEsT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline, Team Leaders and Managers
SUMMARY
This is a simple approach for nurturing highly effective stakeholder interactive meetings.
A tip… “Failing to plan is Planning to Fail!” – Benjamin Franklin.
Whether they are internal team meetings or meetings with your external stakeholders, this webinar will explore the benefits of you being better planned for your meetings.
After this webinar you will be able to develop meeting plans in under 5 minutes, that will result in optimizing your time and gaining the maximum value from each of your meetings.
WHAT YOU CAN EXPECT
- Understand the impacts of not having a plan for your meetings.
- Understand the key components of an effective but simple meeting plan.
- Develop an effective plan in under 5 minutes for any upcoming meeting.
- Explore how to implement meeting plans into your everyday work.
Facilitator
Paul davenport
Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.
With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
How to Professionally have a Difficult Conversation
Monday 24 July 2023
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Managers Team leaders, Senior Consultants, people responsible for people or those aspiring to be so.. or those looking for improvements in their communication techniques.
SUMMARY
Difficult conversations are an inevitable part of management. Delivering tough client feedback, addressing yours versus an employee’s expectations, or giving a poor performance review. Whatever the situation, there are tactics you can leverage to navigate difficult conversations with employees effectively.
This one hour webinar will provide with an introduction to a more effective communication.
WHAT YOU CAN EXPECT
- How to prepare your self
- How to prepare and set the scene
- Slowing the conversation down
- Listening and responding
- Addressing the way forward
Facilitator
Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals. Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in. His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Building Connection & Engagement in Teams
Tuesday 25 July 2023
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Managers, Team leaders and aspiring Team leaders
SUMMARY
With various teams working online, working face-to-face and in hybrid environments, it can be challenging to build connection and engagement. Organisational change, changes in policy and legislation, all impacts employment services, and need to be communicated. Teams need to be “on the same page” and this takes resilience, connection and a strong bonding. This webinar will provide examples of successful teams; and how to build connection and high engagement with teams to drive employment outcomes.
In this webinar you will discover:
- The 4 stages of Teamwork
- How does psychological safety impact teams
- How to build a stronger connection in teams
- The use of behavioural profiling in teams
- Engagement strategies both online and face-to-face to create a strong bond in teams
- Communicating and managing expectations effectively
- Empowering individuals to drive team outcomes
Special note: this is not a session about how to use the Microsoft TEAMS
Facilitator
leonie lam
Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
Behaviours Required for Effective Coaching @ Online at your desk
NESA Webinar
Behaviours Required for Effective Coaching
Wednesday 2 August 2023
2.00pm AEsT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline, Team Leaders and Managers (or aspiring)
SUMMARY
A good coach will make their Team see what they can be rather than what they are.” Paraphrase – Ara Parseghian
In this webinar, we will explore how to effectively coach your team members to be the very best they can be.
After this webinar, you will be able to implement some simple behaviours to coach your team and each member within the Employment Services Sector
WHAT YOU CAN EXPECT
• Understand the impact that effective coaching can have on each team member.
• How to include coaching behaviours into your daily activities.
• Explore how to coach to team members with different personalities
• Apply this approach to the Employment Services sector.
Facilitator
paul davenport
Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.
With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
The Helping Hand for the Accidental Mentor
Tuesday 8 August 2023
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Team leaders, Trainers, Senior Consultants, Buddies/Mentors or those aspiring to be so..
SUMMARY
This introduction into the basics of what mentoring is and how to approach it is an essential session for anyone who has direct responsibility for the management and development of human capital. Knowing your strengths and skills and how these can be applied to mentoring of others is a crucial first step. Learning techniques that engage, challenge and grow others is a life skill that can be used in business, sports and personal lives.
WHAT YOU CAN EXPECT
- Mentor or coach, what’s the difference
- Building trust – Why did they come to you? What do they need or expect from you as their mentor?
- Active listening – Respond in ways that show you understand and are interested
- Remain in the moment – Demonstrate a genuine interest in something a person has experienced or the work they do
- Help them help themselves – Using the GROW technique to guide their focus on a positive mindset
- Shall we do this again? – Be available, be consistent, be committed
- Conserve your energy, build theirs – Show them their strengths, learn about yours, build confidence
- Is it working for both the mentee and mentor? – Give and receive feedback
This is a one-hour, online session that presents a slide deck narrated and discussed by Peter Holtmann, Managing Director of Holtmann Professional Services Pty Ltd. The content is reinforced with examples and real life stories from the experience gained over 30 years in executive & performance coaching, and leadership.
Facilitator
Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals. Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in. His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Managing Workplace Anxiety
Wednesday 9 August 2023
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Management, Team Leaders, but everyone has a role to play
WHAT YOU CAN EXPECT
Anxiety and stress are unavoidable in the workplace, as we cross paths with some many different behaviours.
What we can do is manage our anxiety with some useful techniques, such as, :
Peter Holtmann will show you how to:
- Deal with uncertainty by knowing how to manage the event and not the emotion of it;
- Balance your workload to allow sufficient time in a day to regain energy and build stamina;
- Manage perfectionism—the biggest enemy of workplace productivity, it’s not realistic to be 100 percent, 100% of the time;
For leaders it’s important to practice and demonstrate empathy in the workplace; which is different to sympathy and can be practiced. Listen to Peter Holtmann as he discusses the following:
- Ensuring staff feel valued and accepted through the use of challenge, support and recognition;
- Promote confidence by leading with gratitude;
- Build connection between team members and other teams;
- Ensuring that everyone understands that its ok to not be “OK” at times and to seek out support; and
- To ensure the workplace detracts from value-less opinions and deals with facts.
Given so many workplaces are work in hybrid conditions the ability to keep workers focussed, positive and constructive requires these human-centred skills.
Facilitator
Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.
Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Pathway to Leadership
Wednesday 23 August 2023
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Anyone who is looking to challenge themselves, to become and enhance their leadership, should attend. Those aspiring to become leaders are also welcome to attend
SUMMARY
Leaders and managers, actually possess fundamentally different set of skills. Good leaders don’t necessarily make great managers and vice versa. No different to other industries, progressing from a manager to a leader can often be a challenge in the Employment Services sector.
In this one hour online session, Peter Holtmann, will work on the fundamentals of management and leadership, comparing and contrasting.
WHAT YOU CAN EXPECT
Peter will talk about when to manage and when to lead; and about the journey toward leadership, how to begin the planning and development of you.
The session will leave you with a sense of your own capabilities and the next steps to begin your pathway to becoming a leader that builds change through engaged vision.
Facilitator
Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals. Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in. His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
** New Topic ** Self-Harm – suicide and non-suicidal self-injury for Supervisors
Thursday 8 February 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Managers and Team Leaders
SUMMARY
In any line of work, a client or staff member disclosing about past, current or future self-injury can be one of the most jarring experiences your staff team may hear. This webinar goes through the current Australian statistics around suicide and non-suicide self-injury, the main issues someone may be going through to lead to their behaviour and techniques and tips in dealing with hearing this from a client. This one-hour long webinar will also cover supporting a staff member that has just worked with a client who disclosed self-injury on any level.
This webinar also goes through if a staff member in a managerial or supervisory role hears self-injury disclosure from a team member, or a team member affected by hearing it from a client.
Facilitator
Ken Loftus
Ken Loftus is the Clinical Director of the Sunlight Centre. Ken has worked for over 20 years in the clinical space in Ireland and Australia and specialises in the self-injury area.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
** New Topic ** Conflict Resolution for Supervisors
Thursday 15 February 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Manager and Team Leaders
SUMMARY
Conflict is termed as a disagreement between at least 2 parties. A usual conflict is when one Party (Party A) is trying to get the other Party (Party B) to see their point of view (their personal belief) while Party B is trying to convince Party A of their opinion… this form of conflict often leads to both sides feeling frustrated and not feeling heard or validated.
This one-hour long webinar explains different types of conflict that can occur in both work and at home and explores practical tools to minimise the escalation when clashing occurs.
Management can use these skills in their work with heightened clients and to help staff they supervise to feel validated and heard and move forward with resolution.
Facilitator
ken Loftus
Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Gamify Your Work Process
Tuesday 16 April 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All sector staff
SUMMARY
Sometimes do you wish life was like a video game? Checkpoints, Restarts, Level Ups, Extra Lives, and all of the Coins you can Collect? Well, maybe life can’t be that way, but we can certainly look at our work processes in this way. In this webinar we will look at making work processes fun and engaging, with a little bit of friendly competition, even if it is just with yourself
WHAT YOU CAN EXPECT
- Set Goals (Checkpoints): Define short-term and long-term objectives to guide your progress.
- Progress Tracking (Scoreboard): Use checklists or progress bars to visualize task completion.
- Rewards (Coins/Power-ups): Give yourself small rewards and celebrate the wins for meeting goals to stay motivated
- Level Up: Take stock of task difficulty and new skills learned as you complete objectives.
- Extra Lives: Allow room for mistakes with ‘do-overs’ to encourage learning and innovation.
- Friendly Competition: Engage in light competitive activities with peers to boost performance.
- Scheduled Breaks (Pause/Restarts): Take regular breaks to prevent burnout and maintain productivity.
- Feedback Loop: Regularly assess and adjust your gamification strategy for continuous improvement.
- Narrative (Story Mode): Frame tasks as missions within a larger story for added engagement.
- Social Sharing (Multiplayer): Share progress with others for accountability and support.
Facilitator
Brad Jensen
With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.
Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.
Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
