Essentials of Trauma Informed Practice @ Online at your desk
NESA Coaching Program
Essentials of Trauma Informed Practice
ONLINE COACHING PROGRAM | 2 hours
Wednesday 30 August 2023
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
This 2 hour online coaching program will provide an overview of the impact of trauma and settlement from the perspective of people from refugee and migrant backgrounds.
It is designed to develop the skills and knowledge of staff to provide trauma informed services.
WHAT YOU CAN EXPECT
- An introduction to trauma informed practice
o Core trauma informed principles - What is trauma?
- The refugee and migrant experience
- Recognising trauma responses
- Strategies for trauma informed practice
- Impacts of working with survivors of trauma (vicarious trauma)
Facilitator
Monica Rivas
Monica is the Training Manager at The Social Policy Group. Monica’s work is to develop and deliver training programs that build the capacity and skills of participants. She has been working in the community services sector for the past 11 years, specifically with CALD communities. With a master’s degree in social work, and a background in TESOL and Training and Assessment, Monica has been able to utilise her expertise in working with refugees and migrants to design and develop culturally responsive training programs. Monica is passionate about delivering training programs that are self-reflective, innovative, and practical. Arriving in Australia as a refugee, Monica is interested in promoting and advocating for refugees through her training.
The Social Policy Group (SPG) is a national body with specialist expertise in social policy, social and community cohesion, settlement of migrants and refugees and multiculturalism, population diversity, gender equality, access and equity, community participation and inclusion, systems’ responsiveness, community outreach and engagement, and digital and multilingual communications.
cost
OTHER
The coaching program is expected to run for approximately 120 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once it has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
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Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Coaching Program
Essentials of Culturally Responsive Practice
ONLINE COACHING PROGRAM | 2 hours
Wednesday 13 September 2023
2.00pm AEsT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All staff
SUMMARY
The Essentials of Culturally Responsive Practice is fit-for-purpose training that provides practical guidelines that can be universally adopted across organisations at all levels to prepare staff for working with participants, clients and colleagues from culturally and linguistically diverse backgrounds.
WHAT YOU CAN EXPECT
- Explore concepts of culture
- Explore culturally responsive practice approach and framework
- Recognise intersectionality and unpack unconscious bias
- Reflect of opportunities for growth to build on skills and practices
- Recognise the importance of reflection and evaluation
- Explore and apply cultural responsiveness competency standards
Facilitator
Monica Rivas
Monica is the Training Manager at The Social Policy Group. Monica’s work is to develop and deliver training programs that build the capacity and skills of participants. She has been working in the community services sector for the past 11 years, specifically with CALD communities. With a master’s degree in social work, and a background in TESOL and Training and Assessment, Monica has been able to utilise her expertise in working with refugees and migrants to design and develop culturally responsive training programs. Monica is passionate about delivering training programs that are self-reflective, innovative, and practical. Arriving in Australia as a refugee, Monica is interested in promoting and advocating for refugees through her training.
Social Policy Group (SPG):
A national body with specialist expertise in social policy, social and community cohesion, settlement of migrants and refugees and multiculturalism, population diversity, gender equality, access and equity, community participation and inclusion, systems’ responsiveness, community outreach and engagement, and digital and multilingual communications.
cost
OTHER
The coaching program is to run for approximately 120 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
BART (Behaviour and Response Training) for Employment Services
Thursday 23 May 2024
1.00pm - 4.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Frontline Staff
SUMMARY
BART is a model developed by Mental Health Nurse Andy Kelly to assist staff who faced ‘challenging behaviours’ from clients with a range of mental and/or physical disabilities. The coaching program is designed to assist staff to stay safe from challenging Client-related behaviours while at work.
WHAT YOU CAN EXPECT
Key segments of BART:
• The getting and using of Knowledge
• Understanding behaviour
• De-escalation
• Self-Protective Behaviour
What is being covered in the session:
• Responding as a professional
• Developing knowledge
• Staff responsibility
• Staff support
• Duty of Care & Self-Safety
• Behaviour recognition and assessment
• Verbal & Non-verbal responses
• Client-related behaviour progression & escalation continuum
• De-escalation strategies
• Boundary and limit setting
• Hijacking the stress response
• Self-Protective Behaviours
• Reporting & recording of incidents
Facilitator
Andy Kelly
Andy is a specialist Mental Health Nurse and educator with 30+ years of experience in clinical, management and education roles in health, community, mental health, aged care and tertiary education settings. He operates his own business, Face To Face Mental Health Training and Consultancy. He has been a specialist lecturer in clinical and non-clinical tertiary Mental Health qualification courses in hospital, TAFE, RTO and higher education settings. He is a previous winner of a State Nursing Excellence Award and has been twice nominated for the Margaret Tobin Award for Excellence in Mental Health Service. Andy brings years of clinical experience to his teaching, and his clinical stories add colour and meaning to the learning experience of participants. Andy became a Master level Mental Health First Aid Instructor in June 2012 and a Principal Master Trainer in May 2018. He provides mentorship to other Mental Health First Aid trainers across Australia. Whilst he is sought after in the inpatient and community health and care sectors for his expert knowledge in mental health and client behaviour management, many of Andy’s training clients come from other industry sectors including those traditionally unrelated to the health sector, such as engineering, local government, primary industries, mining, Disability services, transport, local Govt and Legal Practice. Andy is now based in the Northern Rivers area of New South Wales and is available to travel to other locations and venues where terms for fees, travel and accommodation have been negotiated. Andy’s organisation, Face To Face Mental Health Training & Consultancy, conducts Mental Health First Aid training as well as tailored workshops on other mental health related topics. He provides consultancy around client/customer management where this is required. Many workshops can be tailored to your needs.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Coaching Program
NEWSLETTER SUBSCRIPTION
PD BOOST SUBSCRIPTION OFFER
BART (BEHAVIOUR AND RESPONSE TRAINING) FOR EMPLOYMENT SERVICES STAFF
ONLINE COACHING PROGRAM
Thursday 2 November 2023
1.00pm to 3.00pm AEDT
PLATFORM: ZOOM
TARGET GROUP
All Frontline staff
SUMMARY
BART is a model developed by Mental Health Nurse Andy Kelly to assist staff who faced ‘challenging behaviours’ from clients with a range of mental and/or physical disabilities. The coaching program is designed to assist staff to stay safe from challenging Client-related behaviours while at work.
WHAT YOU CAN EXPECT
Key segments of BART:
• The getting and using of Knowledge
• Understanding behaviour
• De-escalation
• Self-Protective Behaviour
What is being covered in the session:
• Responding as a professional
• Developing knowledge
• Staff responsibility
• Staff support
• Duty of Care & Self-Safety
• Behaviour recognition and assessment
• Verbal & Non-verbal responses
• Client-related behaviour progression & escalation continuum
• De-escalation strategies
• Boundary and limit setting
• Hijacking the stress response
• Self-Protective Behaviours
• Reporting & recording of incidents
Facilitator
Andy Kelly
Andy is a specialist Mental Health Nurse and educator with 30+ years of experience in clinical, management and education roles in health, community, mental health, aged care and tertiary education settings. He operates his own business, Face To Face Mental Health Training and Consultancy. He has been a specialist lecturer in clinical and non-clinical tertiary Mental Health qualification courses in hospital, TAFE, RTO and higher education settings. He is a previous winner of a State Nursing Excellence Award and has been twice nominated for the Margaret Tobin Award for Excellence in Mental Health Service. Andy brings years of clinical experience to his teaching, and his clinical stories add colour and meaning to the learning experience of participants. Andy became a Master level Mental Health First Aid Instructor in June 2012 and a Principal Master Trainer in May 2018. He provides mentorship to other Mental Health First Aid trainers across Australia. Whilst he is sought after in the inpatient and community health and care sectors for his expert knowledge in mental health and client behaviour management, many of Andy’s training clients come from other industry sectors including those traditionally unrelated to the health sector, such as engineering, local government, primary industries, mining, Disability services, transport, local Govt and Legal Practice. Andy is now based in the Northern Rivers area of New South Wales and is available to travel to other locations and venues where terms for fees, travel and accommodation have been negotiated. Andy’s organisation, Face To Face Mental Health Training & Consultancy, conducts Mental Health First Aid training as well as tailored workshops on other mental health related topics. He provides consultancy around client/customer management where this is required. Many workshops can be tailored to your needs.
cost
NESA Member
$
225
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
NON Member
$
300
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
OTHER
Each webinar session is expected to run for approximately 180 minutes including a cuppa break, ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
EVENT REGISTRATION
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member!
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Master Class
Employer Engagement Blueprint Master Class
Online 3 hour workshop
Tuesday 28 November 20203
1.00pm to 4.00pm AEDT
PLATFORM: ZOOM
TARGET GROUP
Frontline staff that engage with employers
SUMMARY
The master class is designed to help you alleviate the feelings of frustration from a lack of employer engagement; and to provide you with strategies for developing a better working relationship with your employers, leaving them with a solid trust in your abilities.
This is a 3-hour online (with a 10 minute coffee break) master class. It is a highly interactive, modularlised program, complete with customisable content for you and your team.
We invite you to participate in
Plan
Learn how to approach and recruit employers through rapport
Discover what they want to hear when being contacted
How gatekeepers can be sidestepped
The best way to follow up with employers after a conversation
Implement
Craft compelling hooks that draw in employers
Book meetings through email, phone calls or video chats
Understand the different personality types and body language techniques so you can target your audience more effectively
Bolster
Retain and sustain top talent by connecting with prospects
Leverage sophisticated objection-handling techniques
Create authentic connections to clients in challenging environments
Staying resilient during tough times
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won an increasing number of international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than 3 hours.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Leadership Forum
NESA's Policy Stocktake and Strategy Leadership Forum
WEDNESDAY 13 DECEMBER 2023 | MELBOURNE
NESA’s Policy Stocktake and Strategy Leadership Forum will be our final Leadership Forum for 2023. A full agenda is planned with Julian Hill MP presenting on the recommendations of the Workforce Australia Inquiry followed by an informal roundtable session with Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR to hear member views on the recommendations to inform the government’s response to the Inquiry.
Tania will also be facilitating a roundtable on First Nations employment to gauge member views and DSS Deputy Secretary, Robyn Shannon, will be presenting on relevant recommendations from the Disability Royal Commission and having a member roundtable to gauge your views to inform the government’s response to that Inquiry.
THIS FORUM WILL BE AN OPPORTUNITY FOR SECTOR LEADERS TO JOIN WITH NESA AND SET THE ADVOCACY AGENDA FOR 2024.
The agenda will include:
A presentation on the recommendations from the Inquiry on Workforce Australia Employment Services (WAES) – Julian Hill MP
An informal roundtable to ascertain the sector’s view on the WAES Inquiry recommendations – Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR
A roundtable on First Nations employment – Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR
An overview of the recommendations from the Disability Royal Commission Report relevant to employment of people with disability – Kathryn Mandla, CEO NESA
NESA’s Policy Stocktake and Strategy Moving Forward – Kathryn Mandla, CEO and Annette Gill, Principal Policy Advisor, NESA
NESA encourages member CEO’s & Leaders to join us on 13 December for our final Leadership forum for 2023.
FORUM DETAILS
Venue: Hyatt Place Melbourne, Essendon Fields, 1 English Street, Essendon Fields
(approx 8 minutes from Melbourne airport)
Time: 9.30am registration for a 10am start. Concludes at 3.00pm
Cost: $385.00 including GST
NESA Coaching Program
Motivating Resistant clients - Conversations about change
ONLINE COACHING PROGRAM | 2 hours
Thursday 14 December 2023
3.00 to 5.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All staff will benefit
SUMMARY
Lack of motivation is an increasingly difficult barrier to manage in employment services. Existing barriers and obstacles are affecting our clients motivation to participate in activities and job search.
Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.
WHAT YOU CAN EXPECT
This 2 hour online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.
Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.
The coaching program is a necessity for all frontline staff and management.
Expected outcomes
- Understand the reasons for resistance
- Understand the Stages of Change and how they apply to employment Services
- Learn motivational interviewing techniques
- Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change
- Learn effective ways to resolve discrepancy and ambivalence
Facilitator
sharon mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
The coaching program is expected to run for approximately 2 hours including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
** New Topic ** Self-Harm – suicide and non-suicidal self-injury for Supervisors
Thursday 8 February 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Managers and Team Leaders
SUMMARY
In any line of work, a client or staff member disclosing about past, current or future self-injury can be one of the most jarring experiences your staff team may hear. This webinar goes through the current Australian statistics around suicide and non-suicide self-injury, the main issues someone may be going through to lead to their behaviour and techniques and tips in dealing with hearing this from a client. This one-hour long webinar will also cover supporting a staff member that has just worked with a client who disclosed self-injury on any level.
This webinar also goes through if a staff member in a managerial or supervisory role hears self-injury disclosure from a team member, or a team member affected by hearing it from a client.
Facilitator
Ken Loftus
Ken Loftus is the Clinical Director of the Sunlight Centre. Ken has worked for over 20 years in the clinical space in Ireland and Australia and specialises in the self-injury area.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
** New Topic ** Conflict Resolution for Supervisors
Thursday 15 February 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Manager and Team Leaders
SUMMARY
Conflict is termed as a disagreement between at least 2 parties. A usual conflict is when one Party (Party A) is trying to get the other Party (Party B) to see their point of view (their personal belief) while Party B is trying to convince Party A of their opinion… this form of conflict often leads to both sides feeling frustrated and not feeling heard or validated.
This one-hour long webinar explains different types of conflict that can occur in both work and at home and explores practical tools to minimise the escalation when clashing occurs.
Management can use these skills in their work with heightened clients and to help staff they supervise to feel validated and heard and move forward with resolution.
Facilitator
ken Loftus
Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Gamify Your Work Process
Tuesday 16 April 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All sector staff
SUMMARY
Sometimes do you wish life was like a video game? Checkpoints, Restarts, Level Ups, Extra Lives, and all of the Coins you can Collect? Well, maybe life can’t be that way, but we can certainly look at our work processes in this way. In this webinar we will look at making work processes fun and engaging, with a little bit of friendly competition, even if it is just with yourself
WHAT YOU CAN EXPECT
- Set Goals (Checkpoints): Define short-term and long-term objectives to guide your progress.
- Progress Tracking (Scoreboard): Use checklists or progress bars to visualize task completion.
- Rewards (Coins/Power-ups): Give yourself small rewards and celebrate the wins for meeting goals to stay motivated
- Level Up: Take stock of task difficulty and new skills learned as you complete objectives.
- Extra Lives: Allow room for mistakes with ‘do-overs’ to encourage learning and innovation.
- Friendly Competition: Engage in light competitive activities with peers to boost performance.
- Scheduled Breaks (Pause/Restarts): Take regular breaks to prevent burnout and maintain productivity.
- Feedback Loop: Regularly assess and adjust your gamification strategy for continuous improvement.
- Narrative (Story Mode): Frame tasks as missions within a larger story for added engagement.
- Social Sharing (Multiplayer): Share progress with others for accountability and support.
Facilitator
Brad Jensen
With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.
Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.
Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
