NESA Webinar
How to Write that Winning Resume
Monday 30 March 2020
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff.
Summary
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
Hear about the common mistakes that blocks resumes from getting through.
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate
NESA Webinar - A special event
Risk Management Planning for Communicable Diseases - Free event
Tuesday 31 March 2020
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Sector Management
Summary
Peter Holtmann, a topic expert on risk, has recently been assisting organisations with their risk management planning for COVID-19. Peter’s consultancy business is focused on ‘socialising’ and documenting the risk appetite of Board members and their businesses. He works with them to implement tools and techniques to identify, analyse and treat risk.
In this webinar session Peter will talk about the key elements necessary for a robust and effective risk management plan for communal diseases.
This is a free webinar session. If you register and cannot attend on the day, you will be emailed the link to the recording. The session is expected to run for 90 minutes.
WHAT YOU CAN EXPECT
Peter will discuss the following:
• Strategic Objective
• Initial Action Plan
• Surveillance
• Risk Assessment
• Targeted and Specific Action
• Coordination, Monitoring and Communication of Response Plans
• Escalation of Targeted Plans
• Stand-down of Targeted Action Plans
• Business continuity practices and monitoring for second-wave
FACILITATOR
Peter Holtmann
Peter has coached internationally, in the US, Brazil, South Korea, and Australia in industries such as conformity assessment, professional service firms and multi-lateral public service organisations. He has worked with well-known international non-profits as well as the private sector. Peter has spent hundreds of hours facilitating the development of senior leaders in organisations helping them build strategy, influence cultural change, and foster an open communication style.
Peter’s successful background and variety of industry experience has earned him the privilege of speaking at many global conferences, as well as the opportunity to write for several professional journals on matters related to personnel competence, career pathways and the science of human potential for development.
Formerly the President and CEO of a global non-profit, Peter has “ticked all the big boxes” that relate to business management, including company restructuring and rebranding, navigating mergers and acquisitions, coaching individuals into leadership roles, and managing organisational change.
By applying risk management principles to business practise, he has been able to assist a wide variety of communities and industry sectors with achieving their goals – from the highest levels of national governance to the daily pursuits of “the individual”.
OTHER
This live broadcast will include ample Q&A time. A PDF copy of the presentation will be distributed to all registrants. This is a free webinar session. If you register and cannot attend on the day, you will be emailed the link to the recording. The session is expected to run for 90 minutes.
NESA Webinar
COVID-19 WEBINAR SERIES - MANAGERS
Tuesday 7 APRIL 2020
2pm AEST (1:30pm SA & NT, and 12noon WA)
Session 1 (30minutes) & session 2 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
Managers
Summary
Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation
Duration: 30 mins
This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.
What are my requirements?
- If a staff member is tested positive for COVID-19
- If a staff member / office is exposed to COVID-19
- If my staff request to work from home even though they are employed within an essential service
- In transitioning my staff to work from home
- In terms of leave and general entitlements for my staff
- If my organisation decides to shut down for a period of time
- If I am required to reduce my workforce
What steps can I take to?
- Minimise risk for my staff
- Minimise the mental health and anxiety that my staff may be experiencing
- Maintain productivity across my team
- Manage my own fears and concerns
- Minimising risk for possible workers compensation claims
At the completion of the webinars all participants will be provided with an information pack including:
- Working from Home (WFH) checklist
- Sample COVID-19 Organisational Policy
- Leave Entitlements information Sheet
Session 2 – Managing a team remotely in response to COVID-19
Duration: 30 mins
This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:
- Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
- Understanding the impact of change on your team
- Adopting simple tools to keep staff focused
- Maintain a positive mental health culture within your team
- Virtual communications / meetings
- Flexibility and adaptability in priorities
- Understanding different opportunities within your control
- Developing a culture of trust
FACILITATOR
SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation
John Dasey
SESSION 2: Managing a team remotely in response to COVID-19
Angela Philipson
Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.
COST
NESA Webinar
COVID-19 WEBINAR SERIES - EMPLOYEES
WEDNESDAY 8 APRIL 2020
2pm AEST (1:30pm SA & NT, and 12noon WA)
Session 3 (30minutes) & session 4 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 1 AND 2
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
ALL STAFF
Summary
Session 3 – How to manage my role working from home
Duration: 30 minutes
This webinar will take staff through strategies in how to manage their workload whilst recognising the change in working environment.
The webinar will cover the following key issues:
- Setting up your workplace at home
- Goal Setting
- Multi-tasking
- Time management
- Virtual communication
- Adjusting to disruption
- Techniques for managing your stress
- Responding to change
Session 4 – How to manage my own mental health well-being
Duration: 30 minutes
This webinar will focus on the reality that many staff are questioning their own job security and are worried about their immediate and extended family.
This webinar will explore a range of simple techniques in how staff can manage their own mental health wellbeing through understanding:
- What is mental health well-being?
- Why does mental health well-being matter?
- How to manage your stress through building resilience
- How to adapt to change and recognising your response to change
- How to manage and identify your personal triggers
- Critical thinking
- Situational awareness
- Emotional intelligence
At the completion of the workshop all participants will leave with tools and techniques in how to manage their own mental health well-being through this significant period of change and adjustment.
FACILITATORS
Session 3: How to manage my role working from home
Louise Olney
Louise Olney has been facilitating conversations, large and small, long and short, for the last decade. With over 15 years as a HR practitioner, Louise is experienced in considering the practical applications of changing contexts to individuals, teams and organisations. Her particular passion is organisational culture and engagement and understanding the ways in which this can help or hinder an organisation’s success. Louise appreciates the art of conversation and the need for strong leadership in times of change. Having recently moved into Corporate Responsibility and Community Engagement, Louise has been looking to apply her knowledge and skills to partner organisations, particularly in the context of First Nation people. In addition, Louise has been honing her own work from home discipline over recent years, in a workplace which has provided many great examples of the ways it can work for individuals, teams and organisations.
Session 4: How to manage my own mental health well-being
Sharon Mamo
Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a Psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
COST
NESA Webinar
COVID-19 WEBINAR SERIES - MANAGERS
THURSDAY 16 APRIL 2020
12.00pm AEST (11.30am SA & NT, and 10.00am WA)
Session 1 (30minutes) & session 2 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
Managers
Summary
Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation
Duration: 30 mins
This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.
What are my requirements?
- If a staff member is tested positive for COVID-19
- If a staff member / office is exposed to COVID-19
- If my staff request to work from home even though they are employed within an essential service
- In transitioning my staff to work from home
- In terms of leave and general entitlements for my staff
- If my organisation decides to shut down for a period of time
- If I am required to reduce my workforce
What steps can I take to?
- Minimise risk for my staff
- Minimise the mental health and anxiety that my staff may be experiencing
- Maintain productivity across my team
- Manage my own fears and concerns
- Minimising risk for possible workers compensation claims
At the completion of the webinars all participants will be provided with an information pack including:
- Working from Home (WFH) checklist
- Sample COVID-19 Organisational Policy
- Leave Entitlements information Sheet
Session 2 – Managing a team remotely in response to COVID-19
Duration: 30 mins
This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:
- Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
- Understanding the impact of change on your team
- Adopting simple tools to keep staff focused
- Maintain a positive mental health culture within your team
- Virtual communications / meetings
- Flexibility and adaptability in priorities
- Understanding different opportunities within your control
- Developing a culture of trust
FACILITATOR
SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation
John Dasey
SESSION 2: Managing a team remotely in response to COVID-19
Angela Philipson
Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.
COST
NESA Webinar
COVID-19 WEBINAR SERIES - EMPLOYEES
FRIDAY 17 APRIL 2020
12.00pm AEST (11.30am SA & NT, and 10.00am WA)
Session 3 (30minutes) & session 4 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 1 AND 2
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
ALL STAFF
Summary
Session 3 – How to manage my role working from home
Duration: 30 minutes
This webinar will take staff through strategies in how to manage their workload whilst recognising the change in working environment.
The webinar will cover the following key issues:
- Setting up your workplace at home
- Goal Setting
- Multi-tasking
- Time management
- Virtual communication
- Adjusting to disruption
- Techniques for managing your stress
- Responding to change
Session 4 – How to manage my own mental health well-being
Duration: 30 minutes
This webinar will focus on the reality that many staff are questioning their own job security and are worried about their immediate and extended family.
This webinar will explore a range of simple techniques in how staff can manage their own mental health wellbeing through understanding:
- What is mental health well-being?
- Why does mental health well-being matter?
- How to manage your stress through building resilience
- How to adapt to change and recognising your response to change
- How to manage and identify your personal triggers
- Critical thinking
- Situational awareness
- Emotional intelligence
At the completion of the workshop all participants will leave with tools and techniques in how to manage their own mental health well-being through this significant period of change and adjustment.
FACILITATORS
Session 3: How to manage my role working from home
Louise Olney
Session 4: How to manage my own mental health well-being
Sharon Mamo
Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a Psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
COST
NESA Webinar
Powerful Interview Strategies
Friday 17 April 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline staff
WHAT YOU CAN EXPECT
This upcoming webinar is a must-attend event for frontline staff hear about some Powerful Interview Strategies and how to apply them straight away.
This webinar will explore:
- Strategies that will help a job seeker build rapport, and to make a lasting impression with the employer at an interview
- The most important behaviours interviewers are expecting to observe from an interview question
- How you can fully prepare your job seeker for a job interview that will lead to a job offer
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants and a Certificate of attendance for all participants.
NESA Webinar
Reverse Marketing with Intent
Monday 20 April 2020
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
We will discuss reverse marketing strategies to place priority job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
WHAT YOU CAN EXPECT
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that many years managing hotels in Melbourne and Geelong and over 10 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants, a certificate of attendance.
NESA Webinar
Post Placement Support: Is it just a contact call or are we gathering real intelligence?
Tuesday 21 April 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise. It is a critical step to ensure we are identifying any red flags that exist in the early stages of employment and acting upon them accordingly. If performed correctly, PPS will be seen as a genuine value-add to your employer’s customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
WHAT YOU CAN EXPECT
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions
- Communication – How to identify concerns by listening to words and intonation
- Action Plans – How to record and escalate information to the appropriate person
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.
NESA Webinar
Effective Telephone Techniques to Engage with Job Seekers
Tuesday 21 April 2020
3pm AEST (2:30pm SA & NT and 1pm WA)
Target Group
Contact staff, reception staff and other frontline staff looking for engagement and retention advice
Summary
The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.
Listen to Matt Luttrell’s upbeat and positive approach for staying on topic and getting what you require. Matt will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.
The webinar will provide attendees with practical ideas to build their confidence and skills and to improve their success rates.
WHAT YOU CAN EXPECT
- Preparing the call ahead of time to assure the clarity of your message
- Stress management techniques for centralised contact systems staff
- De-escalating conversations with angry/agitated/confused job seekers
- Techniques for sourcing the information from job seekers that providers need
- After the horse has bolted – engaging and supporting job seekers who independently find work
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services, Matt started his journey in recruitment, ending up in senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.