NESA Webinar
COVID-19 WEBINAR SERIES - MANAGERS
Tuesday 7 APRIL 2020
2pm AEST (1:30pm SA & NT, and 12noon WA)
Session 1 (30minutes) & session 2 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
Managers
Summary
Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation
Duration: 30 mins
This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.
What are my requirements?
- If a staff member is tested positive for COVID-19
- If a staff member / office is exposed to COVID-19
- If my staff request to work from home even though they are employed within an essential service
- In transitioning my staff to work from home
- In terms of leave and general entitlements for my staff
- If my organisation decides to shut down for a period of time
- If I am required to reduce my workforce
What steps can I take to?
- Minimise risk for my staff
- Minimise the mental health and anxiety that my staff may be experiencing
- Maintain productivity across my team
- Manage my own fears and concerns
- Minimising risk for possible workers compensation claims
At the completion of the webinars all participants will be provided with an information pack including:
- Working from Home (WFH) checklist
- Sample COVID-19 Organisational Policy
- Leave Entitlements information Sheet
Session 2 – Managing a team remotely in response to COVID-19
Duration: 30 mins
This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:
- Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
- Understanding the impact of change on your team
- Adopting simple tools to keep staff focused
- Maintain a positive mental health culture within your team
- Virtual communications / meetings
- Flexibility and adaptability in priorities
- Understanding different opportunities within your control
- Developing a culture of trust
FACILITATOR
SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation
John Dasey
SESSION 2: Managing a team remotely in response to COVID-19
Angela Philipson
Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.
COST
NESA Webinar
COVID-19 WEBINAR SERIES - EMPLOYEES
WEDNESDAY 8 APRIL 2020
2pm AEST (1:30pm SA & NT, and 12noon WA)
Session 3 (30minutes) & session 4 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 1 AND 2
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
ALL STAFF
Summary
Session 3 – How to manage my role working from home
Duration: 30 minutes
This webinar will take staff through strategies in how to manage their workload whilst recognising the change in working environment.
The webinar will cover the following key issues:
- Setting up your workplace at home
- Goal Setting
- Multi-tasking
- Time management
- Virtual communication
- Adjusting to disruption
- Techniques for managing your stress
- Responding to change
Session 4 – How to manage my own mental health well-being
Duration: 30 minutes
This webinar will focus on the reality that many staff are questioning their own job security and are worried about their immediate and extended family.
This webinar will explore a range of simple techniques in how staff can manage their own mental health wellbeing through understanding:
- What is mental health well-being?
- Why does mental health well-being matter?
- How to manage your stress through building resilience
- How to adapt to change and recognising your response to change
- How to manage and identify your personal triggers
- Critical thinking
- Situational awareness
- Emotional intelligence
At the completion of the workshop all participants will leave with tools and techniques in how to manage their own mental health well-being through this significant period of change and adjustment.
FACILITATORS
Session 3: How to manage my role working from home
Louise Olney
Louise Olney has been facilitating conversations, large and small, long and short, for the last decade. With over 15 years as a HR practitioner, Louise is experienced in considering the practical applications of changing contexts to individuals, teams and organisations. Her particular passion is organisational culture and engagement and understanding the ways in which this can help or hinder an organisation’s success. Louise appreciates the art of conversation and the need for strong leadership in times of change. Having recently moved into Corporate Responsibility and Community Engagement, Louise has been looking to apply her knowledge and skills to partner organisations, particularly in the context of First Nation people. In addition, Louise has been honing her own work from home discipline over recent years, in a workplace which has provided many great examples of the ways it can work for individuals, teams and organisations.
Session 4: How to manage my own mental health well-being
Sharon Mamo
Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a Psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
COST
NESA Webinar
COVID-19 WEBINAR SERIES - MANAGERS
THURSDAY 16 APRIL 2020
12.00pm AEST (11.30am SA & NT, and 10.00am WA)
Session 1 (30minutes) & session 2 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
Managers
Summary
Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation
Duration: 30 mins
This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.
What are my requirements?
- If a staff member is tested positive for COVID-19
- If a staff member / office is exposed to COVID-19
- If my staff request to work from home even though they are employed within an essential service
- In transitioning my staff to work from home
- In terms of leave and general entitlements for my staff
- If my organisation decides to shut down for a period of time
- If I am required to reduce my workforce
What steps can I take to?
- Minimise risk for my staff
- Minimise the mental health and anxiety that my staff may be experiencing
- Maintain productivity across my team
- Manage my own fears and concerns
- Minimising risk for possible workers compensation claims
At the completion of the webinars all participants will be provided with an information pack including:
- Working from Home (WFH) checklist
- Sample COVID-19 Organisational Policy
- Leave Entitlements information Sheet
Session 2 – Managing a team remotely in response to COVID-19
Duration: 30 mins
This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:
- Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
- Understanding the impact of change on your team
- Adopting simple tools to keep staff focused
- Maintain a positive mental health culture within your team
- Virtual communications / meetings
- Flexibility and adaptability in priorities
- Understanding different opportunities within your control
- Developing a culture of trust
FACILITATOR
SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation
John Dasey
SESSION 2: Managing a team remotely in response to COVID-19
Angela Philipson
Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.
COST
NESA Webinar
COVID-19 WEBINAR SERIES - EMPLOYEES
FRIDAY 17 APRIL 2020
12.00pm AEST (11.30am SA & NT, and 10.00am WA)
Session 3 (30minutes) & session 4 (30 minutes)
COVID-19 WEBINAR SERIES
The world as we know it is changing. With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.
From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?
As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.
Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.
The 4 Webinar topics are:
Managers
- Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
- Session 2: Managing a team remotely in response to COVID-19
CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 1 AND 2
All Staff
- Session 3: How to manage my role working from home
- Session 4: How to manage my own mental health & well being
This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.
It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.
Target Group
ALL STAFF
Summary
Session 3 – How to manage my role working from home
Duration: 30 minutes
This webinar will take staff through strategies in how to manage their workload whilst recognising the change in working environment.
The webinar will cover the following key issues:
- Setting up your workplace at home
- Goal Setting
- Multi-tasking
- Time management
- Virtual communication
- Adjusting to disruption
- Techniques for managing your stress
- Responding to change
Session 4 – How to manage my own mental health well-being
Duration: 30 minutes
This webinar will focus on the reality that many staff are questioning their own job security and are worried about their immediate and extended family.
This webinar will explore a range of simple techniques in how staff can manage their own mental health wellbeing through understanding:
- What is mental health well-being?
- Why does mental health well-being matter?
- How to manage your stress through building resilience
- How to adapt to change and recognising your response to change
- How to manage and identify your personal triggers
- Critical thinking
- Situational awareness
- Emotional intelligence
At the completion of the workshop all participants will leave with tools and techniques in how to manage their own mental health well-being through this significant period of change and adjustment.
FACILITATORS
Session 3: How to manage my role working from home
Louise Olney
Session 4: How to manage my own mental health well-being
Sharon Mamo
Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a Psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
COST
NESA Peer Clinic
Employer & Job Seeker Objections Clinic
Friday 27 November 2020
12.00pm AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00 in WA)
Peer Clinic
NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinic. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.
While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.
The Clinic is being held monthly.
You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.
All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.
This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.
WHAT YOU CAN EXPECT
After subscribing you discover that you cannot attend this session, then you will be sent a link to the recording.
Each Clinic will address different scenarios, and some Clinics will have pre-recorded or live guest appearances from industry sector experts (Business Development Managers and equivalent).
Participants are encouraged to contribute to scenarios / solutions and real time discussion.
Expected outcomes
The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.
Our Topic Experts
Paul Diviny
Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises.
Paul’s extensive experience includes:
- Project Management (up to 3 years)
- People Leadership (up to 400 employees)
- Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
- Business Development (up to $2 billion turnover) and Marketing (new product development and management)
- Operations Management/Shared Services/IT (Wealth & Banking)
Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.
Rex Eagle
Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.
Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.
COST
Dates and time
The Employer & Job Seeker Objections Clinic will be held on the last Friday of the month (with a break in December for Xmas, the New Year and the holiday period)
All Clinic’s start at 12 noon AEDT, and each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Peer Clinic
Employer & Job Seeker Objections Clinic
Friday 29 January 2021
12.00pm AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00 in WA)
Peer Clinic
NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinic. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.
While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.
The Clinic is being held monthly.
You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.
All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.
This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.
WHAT YOU CAN EXPECT
After subscribing you discover that you cannot attend this session, then you will be sent a link to the recording.
Each Clinic will address different scenarios, and some Clinics will have pre-recorded or live guest appearances from industry sector experts (Business Development Managers and equivalent).
Participants are encouraged to contribute to scenarios / solutions and real time discussion.
Expected outcomes
The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.
Our Topic Experts
Paul Diviny
Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises.
Paul’s extensive experience includes:
- Project Management (up to 3 years)
- People Leadership (up to 400 employees)
- Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
- Business Development (up to $2 billion turnover) and Marketing (new product development and management)
- Operations Management/Shared Services/IT (Wealth & Banking)
Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.
Rex Eagle
Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.
Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.
COST
Date and time
The Employer & Job Seeker Objections Clinic will be held on the last Friday of the month.
All Clinic’s start at 12 noon AEDT, and each session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Peer Clinic
Employer & Job Seeker Objections Clinic
Friday 26 March 2021
12.00pm AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00 in WA)
PEER CLINIC
NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinic. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.
While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.
The Clinic is being held monthly.
You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.
All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.
This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.
WHAT YOU CAN EXPECT
After subscribing you discover that you cannot attend this session, then you will be sent a link to the recording.
Each Clinic will address different scenarios, and some Clinics will have pre-recorded or live guest appearances from industry sector experts (Business Development Managers and equivalent).
Participants are encouraged to contribute to scenarios / solutions and real time discussion.
EXPECTED OUTCOMES
The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.
OUR TOPIC EXPERTS
Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises.
Paul’s extensive experience includes:
- Project Management (up to 3 years)
- People Leadership (up to 400 employees)
- Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
- Business Development (up to $2 billion turnover) and Marketing (new product development and management)
- Operations Management/Shared Services/IT (Wealth & Banking)
Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.
REX EAGLE
Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.
Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.
cost
DATE AND TIME
The Employer & Job Seeker Objections Clinic will be held on the last Friday of the month.
All Clinic’s start at 12 noon AEDT, and each session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Peer Clinic
Employer & Job Seeker Objections Clinic
Friday 30 July 2021
12 noon AEST ( 11.30am SA & NT and 10.00am WA)
PEER CLINIC
NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinic. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.
While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.
The Clinic is being held monthly.
You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.
All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.
This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.
WHAT YOU CAN EXPECT
EXPECTED OUTCOMES
The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.
Our Topic Experts
- Project Management (up to 3 years)
- People Leadership (up to 400 employees)
- Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
- Business Development (up to $2 billion turnover) and Marketing (new product development and management)
- Operations Management/Shared Services/IT (Wealth & Banking)
REX EAGLE
Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.
Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.
cost
DATE AND TIME
The Employer & Job Seeker Objections Clinic will be held on the last Friday of the month.
All Clinic’s start at 12 noon AEST / AEDT, and each session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
#NESAPDTRAINING
NESM and Enhanced Services: Preparing For Your Proposal 2 Workshop
On-line in 5 -parts
Join NESA's Senior Policy Advisor Damien Opolski online as he hosts and facilitates the 5 part NESM and Enhanced Services: Preparing For Your Proposal 2 workshop. In the fifth module, Damien will be joined by NESA’s Principal Policy Advisor Annette Gill as the topic expert to look at and discuss the selection criteria.
In May this year we ran a very successful three-part series called ‘NESM – Preparing For Your Proposal’. The series looked at the proposed licencing and payments models, as well as giving newer people an insight into the evolution of Australia’s employment services and the current landscape. We also looked at how the Department of Education, Skills and Employment (DESE) have traditionally monitored performance and some key tips around responding to DESE procurement exercises.
This Preparing For Your Proposal 2 workshop builds on this. With the release of the Request for Proposal we now have a greater insight into what NESM Enhanced Services will look like ‘on the ground’.
Preparing For Your Proposal 2 workshop will be delivered on-line in five modules over five near consecutive days, starting Wednesday 15 September 2021.
The workshop will be delivered by Damien Opolski with topic expert Annette Gill joining him in Module 5.
This will ensure you get information early and maximise the time available to complete your proposal. Modules 2 – 4 look at different aspects of the policy and will be of particular interest to newer people.
WITH THE RELEASE OF THE REQUEST FOR PROPOSAL WE NOW HAVE A GREATER INSIGHT INTO WHAT NESM ENHANCED SERVICES WILL LOOK LIKE ‘ON THE GROUND’.
AUDIENCE
Managers / Teams – Those occupying specialist roles, recruited or seconded for the bid process.
Delivered on-line in 5 MODULES
- Module one: The NESM Framework: panels and licences, payments and performance, and a job seeker journey through Digital and Enhanced Services – Wednesday 15 September 2021 at 2.00pm AEST
- Module two: Mutual Obligation, Points Based Activation and the Targeted Compliance Framework – Thursday 16 September 2021 at 2.00pm AEST
- Module three: Programs and Assistance: an Introduction to the Employment Fund, wage subsidies, relocation assistance, and key activation point programs Work for the Dole, Career Transition Assistance and Employability Skills Training – Friday 17 September 2021 at 2.00pm AEST
- Module four: Outcomes. What is an Outcome? Why do we have Full and Pathway Outcomes? How do we know when a job seeker achieves an Outcome and what evidence do we need? – Monday 20 September 2021 at 2.00pm AEST
- Module five: Preparing for Your Proposal: A look at the selection criteria and a discussion with NESA’s Principal Policy Advisor Annette Gill about ‘what does DESE look for?’ – Tuesday 21 September 2021 at 2.00pm AEST
FORMAT
FacilitatorS
Damien Opolski – Senior Policy Advisor – National Employment Services Association (NESA) – will be delivering modules 1 to 5.
Damien has over 35 years of experience and depth of skills in all facets of Australian employment services. Earlier in his career Damien spent a number of years on the ‘front line’ working in the former Commonwealth Employment Service (CES). Damien estimates he has conducted over 10,000 job seeker interviews and worked with hundreds of employers. While working with the Department of Employment as Director of the Learning Centre Damien managed development of the training platform, training strategies and materials to ensure the 20,000+ professionals engaged in the delivery of Australian employment services received training to undertake their role. As a Senior Policy Advisor with NESA, Damien continues to support member organisations navigate contract requirements, with a strong focus on IT and cyber security, as well as continuing to develop front line practice as a regular workshop presenter for NESA. Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience; and he has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.
Annette Gill – Principal Policy Advisor – National Employment Services Association (NESA) – will be our topic expert for module 5
Annette Gill is a consultant with a wealth of experience in social policy, government relations, competitive procurement and operational management. Following her studies in Applied Psychology, Annette’s diverse career has spanned human services with roles focused on homeless youth, substance users, disadvantaged families, people with disabilities, survivors of sexual assault and the unemployed. Annette has worked with not-for-profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s.
Annette was the General Manager of a successful employment service organisation and later came to NESA where she worked for 10 years as the Policy Manager. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal, a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. In this role, Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.
DURATION
Held on-line from 2.00pm to 3.30pm AEST on all 5 days
PRICING
FOR ALL 5 MODULES:
NESA members $720pp (per person)
Non-members $900pp
OR
PICK ANY MODULE:
NESA members $200pp per module
Non-members $300pp per module
All prices GST inclusive.
To register please email max croft
In your email please indicate if you would like to register for all 5 modules or for which single modules. If you are registering more than one person, please provide Max with a list of names and email addresses, and indicate whether they are registering for all 5 modules or for which single modules.
NESA CEO FORUM AND
PRACTITIONERS CONFERENCE
THANK YOU!
Thank you to all of our valuable attendees, great speakers and workshop presenters, both in person and virtual. We hope you had the opportunity to catch up with old friends, connect with new colleagues, and network with like-minded thought leaders.
Event photos, recordings and presentations are now available – for attendees only.
NESA CEO FORUM AND
PRACTITIONERS CONFERENCE
NESA is proud to present two action packed days on 9 and 10 June 2022 at the Pullman Hotel in Melbourne and via virtual attendance. Networking drinks will be held on the evening of Thursday the 9th.
Our CEO Forum gives CEOs the opportunity to come together to share thoughts and experiences around transition and the 1 July Workforce Australia implementation. Guest speakers will include Mr Nathan Smythe, Deputy Secretary, Employment and National Workforce Group, Department of Education Skills and Employment.
The Practitioners Conference will feature a number of DESE presentations on topics including the latest transition advice, activation in Workforce Australia Services, the Workforce Australia Services Provider Performance Framework and licensing arrangements, and updates on ESS web 2.0 and the Learning Centre. DESE’s presentations will be supported by a booth where providers can discuss the types of things that DESE will track as part of their compliance monitoring. The Conference will also include presentations from some of our partners on strengthening employer engagement, addressing jobseeker barriers through integrating into goals, and the latest research on digitalisation of welfare to work.
Topics
Our Practitioners Forum offers a perfect opportunity for your staff to prepare for the challenges and opportunities ahead, with a range of sessions and workshops covering topics including:
• Welcome to Workforce Australia
• Workforce Australia Transition and Branding
• Activation and Points Based Activation System (PBAS) in Workforce Australia Services
• Workforce Australia Services Provider Performance Framework and Licensing Arrangements
• Supporting Complex Participants: A Workshop On Integrating Participant Barriers & Goals
• Workforce Australia Services – Quality and Assurance Analytics
• Tools of the Trade: ESS Web 2.0/Learning Centre
• Workforce Australia: the big opportunity for employer engagement
• The Digital Governance of Welfare to Work: Findings from the Interim Report
• Working with the States
• Optimising potential
SPEAKERS - CEO FORUM
SOCIAL CHANGEMAKER
A social changemaker, Corinne has helped shape the impact investing and social economy landscape in Australia through critical roles with Jobsbank, Impact Investing Australia, Good Shepherd Microfinance, The Difference Incubator, The Australian Sustainable Finance Initiative, and others.
A Churchill Fellowship (2009), and MoneySmart Award recipient (2013) with a Master’s in Environmental Science, Corinne is driven by a sense of fairness and social justice to create spaces where business and positive impact intersect.
Corinne is passionate about ensuring commercial organisations effectively integrate inclusive employment and social procurement into their business. Recently, she founded an award-winning social enterprise where she developed solutions to help vulnerable consumers access fair and affordable finance.
Lecturer in Political Science in the School of Social and Political Sciences, University of Melbourne.
Michael McGann is Lecturer in Political Science in the School of Social and Political Sciences, University of Melbourne. He specialises in the governance of welfare and active labour market policies, with a particular focus on issues related to the contracting out and marketization of public employment services. He is the co-author of Buying and Selling the Poor: Inside Australia’s Privatised Welfare-to-Work Market (Sydney University Press, 2021) and his research has appeared in international journals including Public Administration, Administration and Society, Journal of Social Policy, Social Policy and Society, Policy Sciences, and Politics & Policy.
Associate Professor in Social Policy and Research at the University of New South Wales (Sydney, Australia).
Siobhan O’Sullivan is Associate Professor in Social Policy and Research at the University of New South Wales (Sydney, Australia). Her research focuses on the delivery of contracted employment services in Australia, the UK, and around the world. She has a broad interest in the welfare state and ‘mission drift’ as well as an ongoing interest in animal welfare policy and environmental ethics. She is the co-author of several books on street-level bureaucracy and the governance of welfare-to-work, including Getting welfare-to-work: Street-level governance in Australia, the UK, and the Netherlands (Oxford University Press, 2015) and, most recently, Buying and Selling the Poor: Inside Australia’s Privatised Welfare-to-Work Market (Sydney University Press, 2021).
SPEAKERS - PRACTITIONERS CONFERENCE
KEYNOTE SPEAKER
“A tour bus is a petri dish of human behaviour, and is the best way to get to know exactly how to work with all different types of people”
How do you go from being an industry trainer and leader across Europe for Contiki Holidays to being one of the most sought after keynote speakers and professional trainers in Australia and the Asia Pacific? That is the question asked often of Mark and the answer he says is simple, it is all about understanding people. Understanding how they behave, think and make the choices they do, both professionally and personally.
As an experienced motivational keynote speaker it’s this understanding that has seen Mark hold senior and strategic leadership development roles for major global players across the Asia Pacific and Europe and led to him to being invited to work on projects design and implement sales strategies and bespoke methodologies for billion-dollar sales teams across the globe. Add to that some serious hard work and that is how in twenty years Mark has moved from connecting with people in Europe to connecting with people in their own lives, all as a guest speaker and trainer.
ASSISTANT SECRETARY, FUNDS AND PAYMENTS BRANCH
Quyen Tran is the Assistant Secretary, Funding and Payments Branch, Workforce Australia for Individuals Division in the Department of Education, Skills and Employment.
Since joining the department in 2008, Quyen has held a number of senior leadership roles driving major reforms in school funding, quality teaching, supporting the National School Resourcing Board, and more recently, driving reforms in the delivery of employment services. Quyen has worked across a broad range of public policy issues within Government including issues of social policy, aviation and maritime security, National Broadband Network impacts on schools and infrastructure.
Quyen holds a Bachelor of Economics and a Bachelor of Actuarial Studies from the Australian National University.
CEO, CREATING NEW PATHWAYS
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
FOUNDER & DIRECTOR,
PROSPERT CONSULTING & TRAINING
Prospert was founded by Paul Diviny whose experience includes 30 years in sales, marketing and operations management including line management in employment services. Paul has consulted with ASX200, multinationals, Government departments, training providers, not for profits as well as small and medium enterprises.
Prospert believes that every job seeker and employer should have access to quality employment services which enable them to find meaningful and sustainable work and grow their businesses, respectively. Our name reflects our promise to employment service providers and their customers alike – “you prosper from our expertise”.
Prospert brings together experts in training, coaching, consulting, and tendering to increase the capacity of the employment services sector to better meet the needs of its customers, while also building strong organisational reputations and sustainable businesses.
Prospert’s specialist services include:
• Training and coaching with a focus on employer engagement
• Tender management from business cases, to bid preparation & writing, and transition to new contracts
• Consulting and strategic advice to manage risk and diversify revenue
Prospert’s talented team comprises experienced industry professionals with deep subject matter expertise including expert trainers and mentors, strategic project managers, business analysts, tender writers and various subject matter experts.
POSTDOCTORAL RESEARCH FELLOW
Dr Sarah Ball is a Postdoctoral Research Fellow working on the ARC Linkage Project titled ‘The new digital governance of welfare-to-work’. Prior to this she completed her PhD at the Institute of Social Science Research at the University of Queensland. Her research explored the use of behavioural insights and experimental methods in the development of social policy in the Australian Federal Government. Prior this she worked for 5 years in the Australian Public Service, where she developed a deep interest in public administration, knowledge sharing and evidence-based policy.
CEO and Founder
Bounce Australia/Bounce USA
The CEO & Founder of Bounce Australia, Maria Smith is a communications and behaviour change expert with over two decades of experience in workforce engagement and activation. She is the creative force behind the Bounce Program and the Bounce Job Coach Certification, two transformational wellbeing & work-readiness programs credited with impacting the lives of thousands of people across the world. Since 2006, Maria has grown Bounce to become a globally recognised company by expanding her programs into the USA, the UK and New Zealand.
Maria’s in-deep knowledge of wellbeing science and her unique skills in emotional intelligence, behavioural nudging and positive psychology are the cornerstone of Bounce’s training programs and make her highly sort-after for executive-level coaching and mentoring. Recognised for her energetic communication style and her dynamic story-telling ability, Maria delivers highly impactful content, backed up by scientifically proven methodologies that are guaranteed to bring greater self-awareness and influence behaviour change in the most positive way.
Passionately dedicated to personal growth and development, Maria holds a Bachelor’s Degree in Social Science, a Diploma in Positive Psychology, a Master’s in Business Administration (MBA) specialising in Managing and Leading People, and is currently completing a Masters of Applied Positive Psychology (University of Melbourne).
Event Details
VENUE
PULLMAN MELBOURNE, ALBERT PARK
65 Queens Rd, Albert Park VIC 3004
CEO FORUM
Thursday 9 June 2022
8.30am Registrations Open
5.00pm Forum Closes
NETWORKING DRINKS
Thursday 9 June 2022
Time: 5.00pm - 7.00pm
PRACTITIONERS CONFERENCE
Friday 10 June 2022
8.00am Registrations Open
9.00am Welcome to Country
5.00pm Conference Close
Cost
NESA Member
CEO FORUM-
Attendance at the CEO Forum
-
Complimentary attendance at Networking Drinks
-
Prices are inclusive of GST
NESA Member
PRACTITIONERS CONFERENCE ONLY-
Attendance at the Practitioners Conference Only
-
Prices are inclusive of GST
-
.
NESA Member
NETWORKING DRINKS ONLY-
Attendance at the Networking Drinks Only
-
Prices are inclusive of GST
-
.
NESA Member
CEO FORUM + PRAC CONFERENCE-
Attendance at the CEO Forum and Practitioners Conference
-
Complimentary attendance at Networking Drinks
-
Prices are inclusive of GST
NESA Member
NETWORKING DRINKS + PRAC CONFERENCE-
Attendance at the Practitioners Conference
-
Attendance at the Networking Drinks
-
Prices are inclusive of GST
NESA Member
VIRTUAL REGISTRATION-
Access to all sessions presented live virtually
-
Ability to ask real-time questions of presenters available during live sessions
-
Prices are inclusive of GST
NON Member
CEO FORUM-
Attendance at the CEO Forum
-
Complimentary attendance at Networking Drinks
-
Prices are inclusive of GST
NON MEMBER
PRACTITIONERS CONFERENCE ONLY-
Attendance at the Practitioners Conference Only
-
Prices are inclusive of GST
-
.
NON MEMBER
NETWORKING DRINKS ONLY-
Attendance at the Networking Drinks Only
-
Prices are inclusive of GST
-
.
NON MEMBER
CEO FORUM + PRAC CONFERENCE-
Attendance at the CEO Forum and Practitioners Conference
-
Complimentary attendance at Networking Drinks
-
Prices are inclusive of GST
NON MEMBER
NETWORKING DRINKS + PRAC CONFERENCE-
Attendance at the Practitioners Conference
-
Attendance at the Networking Drinks
-
Prices are inclusive of GST
NON MEMBER
VIRTUAL REGISTRATION-
Access to all sessions presented live virtually
-
Ability to ask real-time questions of presenters available during live sessions
-
Prices are inclusive of GST
THANK YOU TO OUR SPONSORS AND EXHIBITORS
genU Training
NETWORKING DRINKS SPONSOR
As a national registered training organisation our primary purpose is to deliver quality education and training to assist all members of the community to reach their employment goals.
Our job ready microcredential courses assist learners to develop core skills and to build the knowledge and confidence they need to enter the workforce. Our valuable industry connections with key employers and labour hire firms enable us to support our learners beyond their training.
We believe that everyone should have equal access to quality education and training.
ALFFIE
MC SPONSOR
Placing the right person into the right course is critical to achieving a successful participant outcome.
This is why alffie empowers people to tailor programs to meet their individual needs — in-line with the new Workforce Australia contract.
We do this through our custom-built technological and digital solutions, including our dashboards, alffie app, local labour market tools and post-placement support application.
alffie’s training programs provide participants with the skills, knowledge and practical experience they need to gain and sustain employment.
Select from our range of full courses, accredited micro-credential skill sets, employability skills modules and skills in demand employment training programs.
CVCHECK
Since 2005, CVCheck has helped nearly 1,000,000 individuals and over 30,000 employers to meet the demands of regulatory environments.
Our systems help thousands of employers across Australia and New Zealand make the most of their people. We partner with large and small businesses that want to hire the best workforce and ensure they meet all regulatory and company requirements.
CVCheck’s range of pre-employment checks are ideal for individuals looking to be job-ready and employers who need fast and accurate background checks on new and existing staff.
MARSH
