Essential skills Site Manager workshop
This is suited for managers or aspiring managers working with DES, jobactive, Community Development Programme and Transition to Work contracts.
Our Essential Skills Site Manager workshop is being held in Melbourne on Tuesday 16 May 2017
Effective frontline managers are key to achieving performance outcomes and retaining staff. This workshop will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series, participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
What’s being covered:
How to get your staff meeting their KPI’s
- Tuning into staff motivations
- Developing key team and individual expectations
- Moving their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving underachieving staff
- Changing negative team behaviours
- Mixing it up
- Team planning
- Implementing change effectively and quickly
- Managing change with your team
- What is risk?
- Types of risk
- Processes around risk management
- Managing job seeker attendance
- Implementing service delivery and contract commitments efficiently
- Tracking budgets
- Other performance drivers
- Work information flows and processes
Performance management drivers
- Outcome cycle
- Work information flows and processes
- Strong process for maximising placement and outcome performance
- Working on your WfD
- Tools for monitoring your activity management for performance increase
- How to inspect what you expect
- How to make great performance ideas accountable
- Key “fast meeting ideas” for results
- ESCN/Click Reports
- Getting the most from your 3rd party software
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation) & Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
People that attend the workshop will be offered the following coaching options:
Coaching option 1 – Cost : $130
One hour performance review of the site caseload offering industry best practice strategies to increase site performance through caseload, outcomes and placement review.
Coaching option 2 – Cost: $240
One hour per week spread over two weeks to review strategies implemented offer coaching and advice and training on key focal points for performing managers and teams. This will also include training on reporting and how to interpret data to increase site performance.
The coaching options are one on one via Zoom web conferencing.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311