Nov
15
Wed
Post Placement Support (PPS) webinar @ ONLINE
Nov 15 @ 2:00 pm – 3:00 pm
Post Placement Support (PPS) webinar @ ONLINE

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Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?

 Broadcast live on Wednesday 15 November 2017 at  2pm AEDT (1:30pm SA, 1pm QLD,  12:30 pm NT, and 11am WA)

Target group

Case managers, employment consultants and all frontline staff that support job seekers in their placement

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

What’s being covered

Be Prepared – Go in with a plan that is tailored to the employee      

Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?

Communication – How to identify concerns by listening for tones and language

Action Plans – How to record and escalate information to the appropriate person

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Prices are per registrant and are inclusive of GST

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

The Reverse Marketing with Intent webinar @ Webinar
Nov 15 @ 3:30 pm – 4:30 pm
The Reverse Marketing with Intent webinar @ Webinar

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Broadcast live on Wednesday 15 November 2017 at 3:30 pm AEDT (3pm SA, 2:30pm QLD and 2pm NT, and 12:30pm WA)

Target group

All staff that engage with employers.

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections. 

The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

What’s being covered

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

The webinar will provide attendees with practical ideas to build their confidence and skills and improve their success rate.

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Cost

NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.

Other

The live broadcast will include ample Q&A time and will run for approximately an hour.

So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.

After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

Nov
16
Thu
Employment Services – Goal Setting For A More Successful Day webinar @ ONLINE
Nov 16 @ 3:00 pm


Register now


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WEBINAR
Employment Services Goal Setting for a More Successful Day
Thursday 16 November 2017  |  3:00pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)

Target group

Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff, this webinar will give Employment Services workers a planning model which will help to make each day a success.

Summary

This webinar will focus on some of the practical things that an Employment Services worker can do each day and on a weekly basis to help them achieve their goals and the goals of the team.

What’s covered:

  • Setting S.M.A.R.T. goals
  • Task lists and ordering
  • Urgent versus important
  • Assessing value of work
  • Allowing for flexibility
  • The 80-20 rule of workloads

Facilitator

Rebecca Herbertson

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia,  a Member of the Australian Institute of Company Directors and a trainee Life Coach.

NESA member

$ 60 Per person (Prices are inclusive of GST)

Register now

Non-member

$ 75 Per person (Prices are inclusive of GST)

Register now

Other

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

NESA TRAINING EVENTS

Download NESA Training Services Catalogue

Contact Max Croft on 03 9624 2311

Nov
21
Tue
Stress Management Techniques webinar @ ONLINE
Nov 21 @ 12:00 pm

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Stress Management Techniques webinar

Target group

Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and all frontline staff. .

Summary

Our Stress Management Techniques webinar is broadcasting on Tuesday 21 November 2017 at 12noon AEDT (11:30am in SA, 11am QLD, 10:30am NT and 9am WA)

The webinar will help you, your staff and your clients to accept and deal with setbacks; and will better equip you to both handle stress, and to minimise its effects.

What will be covered :

  • What is stress?
  • What does stress do to us ?
  • Identifying and avoiding stressful situations
  • Specific short techniques to manage stress

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia,  a Member of the Australian Institute of Company Directors and a trainee Life Coach. 

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Other

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

 

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

 

How to write that winning resume webinar @ ONLINE
Nov 21 @ 3:00 pm – 4:00 pm

Register now

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WEBINAR
How to write that winning resume

Tuesday 21 November 2017 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

Target group

Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff

Summary

Join our How to write that winning resume webinar (Tuesday 21 November at 3pm AEDT) and listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects that go into the modern resume. There will be plenty of time for your questions to be answered.

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to suit specific job applications.

At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

Meet the facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.

NESA Member

$ 60 Per registrant (Prices are inclusive of GST)

Click Here  to  register

Non-member

$ 75 Per registrant (Prices are inclusive of GST)

Click Here to register 

Other

After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.


Register now

NESA Training events
Take your skills to the next level with NESA tailored training!

Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311   |   e maxc@nesa.com.au

Nov
22
Wed
Achieving my KPIs – A webinar for frontline staff @ Online
Nov 22 @ 3:00 pm – 4:30 pm

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Achieving my KPIs – A webinar for frontline staff 

Target group

Front line staff

Summary

This training is designed to empower frontline staff by giving them relationship skills and planning strategies to improve their ability to meet their KPIs.

Information delivered in this training is designed to complement the “Managers: how to get your staff meeting their KPI” training, to ensure staff and managers are working towards the same performance goals.

Training topics include:

  • How to clarify expectations
  • Activity = results planning
  • Planning your day/week/month and year’s results
  • Planning performance lead indicators
  • Empowering participants to get their own results
  • Caseload segmentation and progress planning
  • Identifying and maintaining momentum close to results
  • Where to focus time (working smarter rather than harder)
  • Progress reporting to organisation and managers
  • Moving your placement to outcome

Learning outcomes:

  • Clarity on were to focus daily time
  • Confirmation on what leads to results
  • Knowledge to support staff relationships with managers and the organisation.

Facilitator

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.

Cost

NESA members $60pp (inclusive of GST)

Non-members $75pp (inclusive of GST)

Other

The live broadcast will include ample Q&A time and will run for approximately 90 minutes. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

 

Nov
23
Thu
Getting past the fear of employer objections webinar @ Online
Nov 23 @ 3:00 pm – 4:00 pm

REGISTER NOW

Getting past the fear of employer objections webinar

Target group

Front line staff

Summary

Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Join us and hear about what employers think, and how value adding and educating employers will get your job seekers to the front of the queue.    

Our Getting past the fear of employer objections webinar is being broadcast on Thursday 23 November 2017 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

  • Why do employers object?
  • How do you react?
  • Common objections and how you should react
  • Effective objection handling skills
  • Advocating for your job seekers

Facilitator

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.

Cost

NESA members $60pp (inclusive of GST)

Non-members $75pp (inclusive of GST)

Other

The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

 

Dec
6
Wed
Performance Management : How to get your staff to achieve KPIs webinar @ ONLINE
Dec 6 @ 3:00 pm – 4:00 pm
Performance Management : How to get your staff to achieve KPIs webinar @ ONLINE

REGISTER NOW

Our Performance Management : How to get your staff to achieve KPIs webinar is live on Wednesday 6 December 2017 at 3pm AEDT (2.30pm SA, 2pm QLD, 1.30pm NT, and 12 noon in WA)

The key to management is getting 100% from each of you staff. This session looks at how to empower staff to get the best results for the provider. The session is suitable for managers in any employment industry programme.

The live broadcast will include ample Q&A time and is expected to last approximately one hour. Registrants for the live broadcast will receive a PDF copy of the presentation which can be used as a future resource. After the webinar finishes you will be sent a Certificate of Participation for your portfolio.

What is being covered:

  • Tuning in to staff motivations
  • Developing key team and individual expectations
  • Moving staff from their comfort zone into the learning zone
  • Developing and monitoring key lead indicators
  • Training and continuous improvement
  • Strong staff review process
  • Working effectively with office politics
  • Engaging and improving under-achieving staff
  • Changing negative team behaviours
  • Mixing it up

Who should attend : Managers (or aspiring managers) and team leaders.

Learning outcomes:

  • Renewed confidence
  • Strategies to get the best out of your team

Presenter: Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to achieve stronger outcomes.

The cost to attend this webinar is $60 for NESA members or $75 for non-members (including GST) per registrant.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Prices are per registrant and are inclusive of GST

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

Dec
13
Wed
Communication Skills Webinar @ ONLINE
Dec 13 @ 3:00 pm – 4:00 pm

NESA Toolkit Employer Engagement - communicating

REGISTER NOW


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WEBINAR
Communication Skills – Emotional Intelligence, Building Rapport and Resilience
Wednesday 13 December 2017  |  3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)

Target group

Frontline Staff, Team Leaders, Managers and Consultants

Summary

When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.

This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.

It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.

Learning Outcomes

  • Emotional Intelligence Tips;
  • Understanding Others;
  • Building Rapport;
  • Developing Resilience;
  • Influencing Power

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry.

Matt lists his strengths as Integrity, Honesty and Accuracy, all of which are critical components when building and maintaining relationships with key stakeholders. Matt is now the National Program Manager at Bounce Australia where he is in regular contact with management and staff of Employment Services and Corporate Organisations to develop programs that add value to their services (in other words, Matt walks the talk himself).

Cost

NESA Member

$
60
per registrant

  • Prices are inclusive of GST


Click Here

REGISTER NOW

Non-member

$
75
per registrant

  • Prices are inclusive of GST


Click Here

REGISTER NOW

 Other

Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered and on the day cannot make it, please speak to Max.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311.


REGISTER NOW


SUBSCRIBE TO OUR NEWSLETTERS

Jan
30
Tue
Planning Pathways to Outcomes Webinar @ ONLINE
Jan 30 @ 3:00 pm

NESA Training Events

WEBINAR

Planning Pathways to Outcomes

Tuesday 30 January 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Designed for Team Leaders, Employment Consultants and frontline staff.

Summary

This webinar is aimed at staff who are meeting with job seekers regularly. It will cover the following topics: 

  • The importance of always having an agenda
  • Goal setting with job seekers
  • Reverse career planning
  • The action planning process.

At the end of the webinar, practitioners will have a blueprint which they can use with their clients in as little as 15 minutes to help job seekers to achieve better outcomes.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL