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Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?
Broadcast live on Tuesday 20 June 2017 at 2:30pm AEST (1:30pm SA & NT, and 12:30pm WA)
Target group
Case managers, employment consultants and all frontline staff that support job seekers in their placement
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
What’s being covered
Be Prepared – Go in with a plan that is tailored to the employee
Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
Communication – How to identify concerns by listening for tones and language
Action Plans – How to record and escalate information to the appropriate person
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Broadcast live on Tuesday 20 June 2017 at 4 pm AEST (3pm SA and NT, and 2pm WA)
Target group
All staff that engage with employers.
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
What’s being covered
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
The webinar will provide attendees with practical ideas to build their confidence and skills and improve their success rate.
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.
Other
The live broadcast will include ample Q&A time and will run for approximately an hour.
So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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How to Change Barriers into Outcomes workshop
Target group
Case Managers, Employment Consultants and other frontline staff that engage with the job seeker / participant.
Summary
Specifically developed in response to requests from staff in jobactive and DES providers, Alex’s program targeting job seeker motivation has been well received over the past 6 years. The workshop offers practical, workable, integrated, and sustainable strategies for all employment services staff.
Learn how the fundamentals of Neuro Linguistic Programming can be used to ensure sustainable employment outcomes for your organisation.
Do you have clients that present with the following challenges?
• Lack of personal growth and job opportunities
• Relationship Problems
• Low confidence and self-esteem
• Self-sabotaging behaviour
During the workshop participants will learn how :
- to assist your clients to create job opportunities by understanding how beliefs and values influence behaviour.
- to help your clients increase their low confidence and self-esteem, by turning their excuses and stories from negatives into positives.
- we self-sabotage.
- environment and past experiences influence decision making.
- we create our own limits and stories that stop us from moving forward.
- to get clients to take responsibility for their outcomes.
- to further develop the effectiveness of your communication skills.
The workshop will provide participants with time to stop and reflect, as well as practical understanding of a new strategy for dealing with clients.
Key Benefits:
- Improve the quality of your relationships.
- Benefit from an engaging, experienced, approachable presenter
This is effective, interactive, value-for-money training developed specifically for the employment services sector.
Facilitator : Alex Kalafatis
Alex was the Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept of personnel development throughout his department with great success. After corporate life he worked as a clinical psychologist opening up his own practice in 2006. He then studied NLP and started his own coaching practice in 2010, with the aim of assisting people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his clients’ success. His clients included multinational and large organizations right through to working with people one on one. His mission is to create positive change in both people and organisations.
Cost
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)
Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Register now
Subscribe to our newsletters
2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Wednesday 19 July 2017 | 2:00pm AEST (1:00pm SA & NT, and 12 noon WA)
Target group
All industry staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.
This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.
Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.
What you can expect
Session one: Wednesday 19 July 2017 at 2pm AEST (1:30pm SA & NT and 12 noon WA)
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Wednesday 26 July 2017 at 2pm AEST (1:30pm SA, & NT and 12noon WA)
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.
Meet the facilitator
Gail Reynolds-Adamson
Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia.
Gail has designed and facilitated cultural awareness, cultural competency and cultural intelligence courses for more than 2 decades and currently assists organisations in implementing lasting behavioral and attitudinal change. Gail is a director for both Indigenous Consulting Group and Kaata Tidje.
NESA Member
$
120
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Non Member
$
150
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Register now
NESA Training events
Take your skills to the next level with NESA tailored training!
Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311 | e maxc@nesa.com.au
Register now
Subscribe to our newsletters
WEBINAR
How to write that winning resume
Tuesday 15 August 2017 | 2:00pm AEST (1:00pm SA & NT, and 12 noon WA)
Target group
Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff
Summary
Join our How to write that winning resume webinar (Tuesday 15 August at 2pm AEST) and listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects that go into the modern resume. There will be plenty of time for your questions to be answered.
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to suit specific job applications.
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
Meet the facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
NESA Member
$
60
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Non-member
$
75
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Other
After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
NESA Training events
Take your skills to the next level with NESA tailored training!
Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311 | e maxc@nesa.com.au
Register now
Subscribe to our newsletters
COACHING PROGRAMME
Managing challenging and aggressive client behaviour
Wednesday 13 September 2017 | 2:00pm AEST (1:00pm SA & NT, and 12 noon WA)
This is on-line delivered over two webinar sessions
Target group
Team Leaders, Managers, all Frontline staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.
What’s being covered:
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 13 September 2017 at 2pm AEST
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication.
Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Wednesday 20 September 2017 at 2pm AEST
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Meet our facilitator
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
NESA Member
$
120 Per person
- Prices are inclusive of GST
- One payment for the two part series
Register now
REGISTER NOW
Non-member
$
150 Per person
- Prices are inclusive of GST
- One payment for the two part series
Register now
REGISTER NOW
Other
Each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.
So that it can be used as a future resource, a PDF copy of the presentation will be distributed to all registrants and once the series has been completed participants will be forwarded a Certificate of Completion for their portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Contingency Planning your Risk Management Response webinar
Target group
Designed for Managers.
Summary
Our Contingency Planning your Risk Management Response webinar programme commences Tuesday 19 September 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA).
Should a risk happen, then there should be a response to reduce the impact, a “Plan B”; contingency plans. A failure to create contingency plans for the management of risk can result in significant business disruption. NESA has engaged Matt Eldridge to provide you with the knowledge, the tools and the considerations to develop or refine your Risk Management Response. Listen to Matt as he discussed what works and what doesn’t work, what needs a response and what can be left alone.
What’s being covered:
- Types of risk
- Types of responses
- Review potential risks, physical, financial, reputation, legal and other
- Use a risk matrix to determine risk priority and response
- Think outside the square, many most used option are less effective
- Passive risk management options
- Using technology options to minimise risk
- Planning response strategies
- Training staff on response strategies
- Practicing evacuation or major risk responses with teams
- Working to your strengths
- Assessing staff capabilities to react to risk
- Documentation required to reduce legal risk
- Duty of care
- What responsibilities we take on as risk
- Building a strong continuous improvement register
Facilitator: Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
This live broadcast will include ample Q&A time. It is expected to run for an hour & 1/2. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311