Jun
25
Fri
Problem Solving at Work @ On line
Jun 25 @ 2:00 pm – 3:00 pm

Problem Solving at Work

Friday 25 June 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Being an active problem solver at work is an effective way to build your employability skills and to become an attractive asset for any employer. Learning the best methods to find the right solutions for work problems
is a valuable skill to develop, and you will be able to pass these skills onto your clients and to your team.

 

you will learn

  • The value of being solution focussed
  • The mindset of finding successful solutions
  • Problem solving processes and systems
  • Organising your time and tasks
  • To negotiate with a winning communication style
  • How to teach problem solving to your team and to your clients

Facilitator

kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

 

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
6
Tue
Effective Telephone Techniques to Engage with Job Seekers @ On line
Jul 6 @ 2:00 pm – 3:00 pm

Effective Telephone Techniques to Engage with Job Seekers

Tuesday 6 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.

Listen to Linda Pierson’s upbeat and positive approach for staying on topic and getting what you require. Linda will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.

WHAT YOU CAN EXPECT

  • Preparing the call ahead of time to assure the clarity of your message
  • Stress management techniques for centralised contact systems staff
  • De-escalating conversations with angry/agitated/confused job seekers
  • Techniques for sourcing the information from job seekers that providers need
  • After the horse has bolted – engaging and supporting job seekers who independently find work

Facilitator

Linda Pierson

Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver effective  training within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

All registrants will receive a PDF copy of the presentation, and participants, a certificate.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
9
Fri
Dealing with Difficult Customers / Clients @ On line
Jul 9 @ 2:00 pm – 3:00 pm

Dealing with Difficult Customers / Clients

Friday 9 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

YOU WILL LEARN

  • A winning customer service mindset
  • Your professional approach to interacting with others
  • Active listening techniques
  • Using empathy to build rapport
  • Powerful processes to calm and assist a difficult client/customer
  • To use the ladder of assertiveness to manage difficult clients
  • How to focus on positive outcomes to satisfy your clients

Facilitator

KEVIN KOSKY

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
13
Tue
Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do @ Online broadcast
Jul 13 @ 2:00 pm – 3:00 pm

Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do

Tuesday 13 July 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Designed for all staff to give them the techniques they can use for getting their jobseekers / participants to actively participate in what they have agreed to do.

The one hour webinar session will help you understand how to approach a discussion to set expectations, and enable you to engage in a valuable two-way conversation that allows the participants to explain and define key objectives, uncover issues and drive results to achieve a plan.

Learn how to balance talking and listening, and how these communication techniques will help you drive a mutually beneficial discussion that builds commitment for a win-win outcome.

 

WHAT YOU CAN EXPECT

  • How to set your client up for success
  • How to engage your client’s mind & motivation
  • Managing the excuse makers
  • Motivate the unmotivated
  • Creating accountability
  • How to get people to commit and focused to a plan & set of expectations
  • How to get people monitoring their own plan & adjusting for success
  • Learn to increase the amount of successful conversations
  • Balance between talking & listening (10 Ways to have a better conversation)
  • The power of choosing your words

Facilitator

Raimond Volpe

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

PDF copy of the presentations will be distributed to all registrants and a Certificate of Completion for all participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
14
Wed
The Change Enabler – Tools for Overcoming Job Seeker Resistance @ On line
Jul 14 @ 2:00 pm – 3:00 pm

The Change Enabler – Tools for Overcoming Job Seeker Resistance

Wednesday 14 July 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

Frontline

SUMMARY

We all experience resistance to change. It is our internal psychological reaction to change; and it occurs at a subconscious level. The good news is, we can modify how we respond to resistance, and this can lead to break throughs, like eliminating procrastination, being conscious of avoidance and most importantly, increasing your job seeker cooperation and enthusiasm. Clare will show you how.

Tune in and hear about:

  • The nature and influences of change
  • Our brains and change and why our communication approach means everything
  • A framework for consistently crafting your change message and communicating with an individual

 

Facilitator

Clare edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
15
Thu
Motivating Resistant Clients @ On line
Jul 15 @ 2:00 pm – 3:00 pm

NESA Coaching Program

ONLINE | 2 PARTS

Motivating Resistant Clients

Thursday 15 & 22 July 2021

Starts 2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All frontline staff

SUMMARY

Resistant clients require a different level of investment to get them motivated and change their mindsets. This coaching program takes a close look at why clients may be resistant, reluctant, or suspicious.
In two parts it will provide employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding and sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adopt a more constructive method to achieving outcomes.

Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the client’s stage of change.

This coaching program has been designed to build a framework to engage and motivate resistant clients. It aims to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.

This coaching program allows participants to

  • Identify and work with resistant clients
  • Understand the reasons for reluctance, including complex barriers
  • Learn the importance of deliberate and collaborative conversations about change using the Stages of Change model.
  • Learn Motivational Interviewing techniques for employment services
  • Learn effective ways to resolve discrepancy and ambivalence
  • Acquire skills in effective goal setting and change measurement
  • Learn skills to apply a solution-focused problem-solving approach

Facilitator

Sharom Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.

As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
16
Fri
INCREASING INDIGENOUS PARTICIPATION – INDIGENOUS CULTURAL AWARENESS @ On line
Jul 16 @ 2:00 pm – 3:00 pm

NESA Coaching Program

ONLINE | 2 PARTS

INCREASING INDIGENOUS PARTICIPATION - INDIGENOUS CULTURAL AWARENESS

Friday 16 & 23 July 2021

Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

WHAT YOU CAN EXPECT

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Session one:  Friday 16 July 2021 at 2.00pm AEST

  • Information required to better support Indigenous clients and community
  • Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Friday 23 July 2021 at 2.00pm AEST

  • Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

  • Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
  • A practical understanding of how culture shapes our values, attitudes and behaviour.
  • Tools for staff who mentor, manage and work with Indigenous job seekers.
  • Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community

Facilitator

JODI SAMPSON

Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in ‘Two-Worlds’ in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
20
Tue
Case Notes – the Good, the Bad and the Very Good @ On line
Jul 20 @ 2:00 pm – 3:00 pm

Case Notes - the Good, the Bad and the Very Good

Tuesday 20 July 2021

2.00pm AEST (1.30pm in SA, & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

Frontline

SUMMARY

Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.

WHAT YOU CAN EXPECT

  • Key components of case notes – what should all case notes have in common?
  • Templates – useful or not? What to be aware of when following your organisations template, if provided.
  • Being objective. Ensuring that case notes are factual.
  • Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
  • If it isn’t noted in the system then it didn’t happen

 

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, , and participants a certificate of attendance

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
4
Wed
Your Future Your Super legislation – what are the implications for you and your business & how to navigate changes required to meet new standards. – a free information session.. @ On line
Aug 4 @ 3:00 pm – 4:00 pm

Your Future Your Super legislation

what are the implications for you and your business & how to navigate changes required to meet new standards

a free information session

Wednesday 4 August 2021

3.00pm AEST (2.30pm SA & NT, and 1.00pm WA)

TARGET GROUP

Industry Management 

SUMMARY

NESA is pleased to welcome our valued partner, Aware Super to discuss the new legislation and how it may impact your business. This is must attend for all finance, payroll and people teams in preparation for the impact of Your Future Your Super legislation. Measures in regards to the stapling of super funds commences on 1 November 2021. This webinar session will give you the facts on what’s changing and how to prepare for this change.

This one hour online session will explore:

  • Stapling – changes to how you onboard new employees to your organisation
  • Fund Performance Test – what does this mean for underperforming funds?
  • What you can do to prepare – insight to the new processes and how you can get ahead

The topic Expert

Philip Seubert

A familiar face to many, Philip Seubert has been working with Job Services providers for over 10 years and has a great understanding of the pressures this sector works under. With over 20 years’ experience in the superannuation sector, Phil has helped finance and HR teams navigate many legislative changes over the years and will ensure that NESA members are prepared for what’s ahead.

A FREE INFORMATION SESSION BROUGHT TO YOU BY aware super

EVENT REGISTRATION
a free event

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Any handouts will be distributed to all registrants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
11
Wed
Conversational Confidence; Championing Mental Wellbeing in the Workplace (sponsored by genU Training
Aug 11 @ 2:00 pm – 3:00 pm

NESA Webinar

A FREE WEBINAR SESSION!

Conversational Confidence; Championing Mental Wellbeing in the Workplace
(sponsored by genU Training)

Wednesday 11 August 2021

2.00pm AEST (1.30pm SA & NT and 12 noon WA)

EVENT REGISTRATION - A FREE WEBINAR!

MEMBERS AND NON MEMBERS

SUMMARY

NESA is pleased to invite you to the Conversational Confidence; Championing Mental Wellbeing in the Workplace webinar.

Join this webinar to explore how to build your confidence in having conversations focused on the mental wellbeing of your clients

The session will address the fears of what, when and how to communicate to a person who appears to be struggling.

IT WILL EXPLORE:

  • Defining mental illness – Indicators of wellness and the vulnerability toward experiencing a mental illness.
  • Major Mental Illness categories affecting Australians and their prevalence.
  • Direct conversations to support those experiencing mental illness.
  • And, the next step on for you, and them.

TOPIC EXPERT

Jules Haddock

Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).

An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.

With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.

  • Principal Master Mental Health Instructor
  • President of Not for Profit Charity Art of the Minds
  • REACH Facilitator – Black Dog Institute.
  • Practicing Author and  Artist.

OTHER

This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation and a certificate on completion. If you are unable to attend the live session, a link to the recording will be emailed to you.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

show genU your support

Click below to visit the genU Training website, to learn more about Mental Health courses on offer to support yourself and others.

About genU Training

At genU Training (RTO) it all starts with ‘U’! They believe that every learner is different, and want to help you reach your goals, whatever they may be through expert, and flexible training options.

genU Training is a division of Karingal St Laurence Limited ABN 74 614 366 031 • ACN 614 366 031 • TOID 5553

The genU Training experience:

  • One-one-one support
  • Experienced trainers
  • Industry connections
  • Real graduate employment
  • Practical placement opportunities
  • Dedicated language, literacy, and numeracy support
  • Government subsidies for eligible individuals

GENU WEBSITE

Head to the genU Training website to learn more about their other training opportunities