May
27
Thu
Building Stronger Teamwork @ Online broadcast
May 27 @ 3:00 pm – 4:00 pm

Building Stronger Teamwork

Thursday 27 May 2021

3.00pm AEST (2.30pm in SA & NT, and 1.00pm WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

CVGT AUSTRALIA
STAFF ONLY

GLOBAL SKILLS
STAFF ONLY

FORREST PERSONNEL
STAFF ONLY

My Pathways Logo

MY PATHWAY
STAFF ONLY

WISE EMPLOYMENT
STAFF ONLY

WORKWAYS
STAFF ONLY

TARGET GROUP

Team leaders and managers, or those aspiring to be.

SUMMARY

The Building Stronger Teamwork webinar is an interactive and highly practical session designed to provide your leaders with a range of simple and effective tools and methods they can use for creating strong teams, improving teamwork, and improving performance.

Mike will fill your toolbox with a range of resources you can easily pull out during daily huddles, team meetings, group discussions, one on one’s and any other time you interact with your team.

WHAT YOU CAN EXPECT TO HEAR ABOUT

  •  What is Teamwork?
  • 3 Essential Elements
  • What are they?
  • What you can do!
WHAT YOU CAN EXPECT TO TAKE AWAY FROM THIS SESSION
 
  • Creating stronger team connections
  • Improving the way staff work together
  • Boosting team performance

Facilitator

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
8
Tue
2021 NESA Awards for Excellence
Jun 8 @ 7:00 pm – 10:00 pm

thank you to all the nominees and congratulations to all our awards WINNERS AND finalists!

NESA Awards for Excellence 2021 - Winners and Finalists

AWARD winners 2021

Achiever of the Year

Supported by NESA

Category Description:

This Award recognises This Award recognises a former job seeker who has overcome extraordinary disadvantage to achieve employment.

WINNER: jascinta jones - nominated by atwork australia

EMPLOYMENT CONSULTANT OF THE YEAR

SUPPORTED by Aware Super

Category Description:

This Award recognises employment services professionals who demonstrate excellence in helping disadvantaged Australians to achieve employment inclusion.

WINNER: emily markham - nominated by matchworks

CHAMPION EMPLOYER OF THE YEAR

Supported by JOBSBANK

Category Description:

This Award recognises employers who demonstrate excellence in employment inclusion of disadvantaged job seekers.

winner: angie's domestic duties - nominated by help employment & training

Innovation in Disability Employment

Supported by JOBACCESS

Category Description:

This Award recognises employment service providers, employment organisations and/or employers using innovative service strategies or initiatives that contribute to the employment inclusion of people with a disability.

WINNER: gradwise team - nominated by wise employment

Importance of the Awards

Since their implementation in 2004, the NESA Awards for Excellence have highlighted the commitment the employment services sector has made to improve individuals’, families’ and our communities’ economic and social well-being through employment inclusion. The Awards are an opportunity to showcase employment services providers’ service delivery strategies and innovation excellence, and the very real impacts that result from their efforts.

The NESA Awards for Excellence:

  • Foster high standards and provide a benchmark for excellence within the employment services sector
  • Recognise employers who demonstrate excellence in the recruitment and retention of disadvantaged job seekers in partnership with employment services providers
  • Encourage employers to adopt and support employment services programs
  • Honour job seekers who have overcome disadvantage to obtain and sustain employment
  • Provide role models for other job seekers
  • Recognise employment services professionals who demonstrate excellence in the conduct of their role
  • Promote professional development within the employment services sector
  • Enlighten the wider community about the adversity and disadvantage that are experienced by unemployed people and the effort required to overcome barriers to achieve employment
  • Reinforce the value of the sector, fostering job seeker, employer and public confidence

Award Finalist Benefits

  • The right to use NESA’s Awards Seal on collateral for two years
  • Promotion in national, state and local media
  • A high quality, framed certificate for all finalists
  • Greater recognition within the sector and with key external stakeholders
  • Invitation to the VIP-only Champion’s Reception held immediately prior to the Gala Awards Dinner
  • One ticket to attend the Gala Awards Dinner for each finalist or finalist representative
  • The finalists for Employment Consultant, Achiever of the Year and Innovation in Disability Employment are provided with travel** and one night’s accommodation to attend the NESA Awards for Excellence Ceremony.

In addition to Finalist Benefits, Winners of each Award Category Receive:

  • A prestigious Award Trophy
  • An Awards Seal and guidelines for use to promote the win
  • Promotion on NESA’s website and inclusion in the Annual Report
  • Additional PR campaigns

The Employment Consultant who nominated the Achiever of the Year is also provided travel and one night’s accommodation to accompany their nominee to the NESA Awards for Excellence.

All required airfares are return economy from the finalist’s closest major, regional or metropolitan airport.

Transport to and from the airport and event venue are at the nominee’s expense.

Champion Employer of the Year finalists do not receive travel or accommodation to attend the NESA Awards for Excellence

Champion Employer of the Year Hume Doors and Timber (VIC)
Achiever of the Year Abu Zahih Wahidi
Employment Consultant of the Year Annie Crasti

The Awards Winners will be
announced at the NESA
Awards for Excellence Gala Dinner

Tuesday 8 June 2021
QT CANBERRA

Entry Rules and Guidelines

Overarching Eligibility

  • All Awards relate to activities undertaken during the qualifying period 1 July 2019 – 31 March 2021
  • All Awards are open to current NESA members and the job seekers and employers assisted by them
  • All Awards are open to employment service providers delivering any Australian Federal Government contracted employment service or program
  • Nominees must also meet the specific eligibility requirements for the Award category in which they are nominated
  • All submissions and supporting information are treated as confidential
  • Assessment of nominations is managed according to the NESA Awards for Excellence Judging Process
  • Multiple nominations are permitted and encouraged with a separate submission required for each nomination
  • Where a team is eligible to be nominated in an Award category, “team” is defined as:
    o At least 2 people working together to achieve specified outcomes
    o An entire branch or office
    o A geographically based group i.e. regional or employment area
    o A work group with an ongoing role in the organisation, or a time-limited group formed to achieve a specified purpose or outcomes e.g. project team

By submitting a nomination to the NESA Awards for Excellence, you:

  • Give permission to NESA and its Awards Convenors to describe your achievements at the Gala Awards Dinner and to promote your achievements to the media
  • Understand that your identity and that of the submitting organisation will be disclosed during the Awards process
  • Are granting NESA permission to reproduce supplied photographs (except where otherwise requested), the organisation’s logo and non-pecuniary information from your submission
  • Understand that your contact details may be shared with official members of the media pursuing legitimate stories regarding award nomination
  • Agree to abide by the judging panel decisions and accept that there will be no appeals
  • Agree to attend the Awards presentation in person or virtually subject to COVID-19 travel restrictions or personal circumstances.

Note: NESA or its Awards Convenors will contact finalists for the Achiever of the Year category or their representatives to review the nomination and agree on the information that is permitted to be shared with the media or used in NESA communications.

NESA retains the right to:

  • Contact finalists prior to the Awards presentation if deemed necessary
  • Withdraw the granting of a particular honour if the award entrant or nominated representative is not present to accept that award in person or virtually
  • Withdraw from judging any submissions received through a nominating organisation that goes into administration, voluntary receivership, liquidation or is declared bankrupt after the awards closing date.

Nominations must include:

  • An answer to each criterion
  • Uploaded files where they have been requested
  • A quality head and shoulders photograph or image of the nominee for individual nominees, or a quality group photograph or image for team nominees if applicable

All Awards are open to NESA members
who are delivering any Australian Federal Government contracted
employment service or program

HOW TO SUBMIT

Award nominations are submitted online; via separate online portals for each Award Category, accessed via the SUBMIT NOW buttons above.

Before you start the online submission process, please ensure that:

  • You have reviewed and meet the Overarching Award Eligibility Criteria, as well as the eligibility requirements for the award category which you are nominating
  • You have read the Criteria for the award category which you are nominating
  • You have read the Entry Rules and Guidelines

Instructions and tips for how to submit:

The online submission form must be completed in one pass; you cannot save a partial response and return to it later.

Please have the following information prepared, before starting your online submission.

  • Photo of the entrant (where required)
  • Contact details of the primary person responsible for the submission
  • Criteria responses, including any documents for upload.
    • In your criteria responses, please refer to your organisation using exactly the same name that is entered in the “Nominating Organisation” field in the nomination form. Do not use abbreviations, alternative trading names or shortened forms.
    • For any criteria with a word limit provided, please have your responses prepared in a separate electronic text document that you can then copy and paste into each individual text box in the online submission form. Your response/s will not be accepted if you exceed the word limit. Your word count is displayed for each response.
    • Supporting material – You may provide up to five A4 pages of evidence to support the claims made in the nomination. Please combine all supporting material into a single document (.pdf or MSOffice files). Cross-referencing supporting material in the criteria response is essential. Supporting information may include, but is not limited to, photos, data, graphs, and copies of commendations or other letters of recognition.
    • Any documents to be uploaded must not exceed 10MB per file.

Upon completion of your submission, an e-mail will automatically be sent to the primary person (nominated in your submission) to confirm successful receipt of your nomination. The confirmation e-mail will include a copy of your submission, including file attachments for your own records.

(If you do not receive the confirmation e-mail immediately, please check your e-mail Junk folder or SPAM filtering systems prior to contacting NESA on  03 9624 2300.)

IMPORTANT DATES

Applications open: Tue 27 April 2021

NOMINATIONS NOW CLOSED:
Achiever of the Year   /   Champion Employer of the Year   /   Employment Consultant of the Year/Innovation in Disability Employment

Judging: 17 – 24 May 2021

Finalists announced: 26-27 May 2021

Winners announced (at the Gala Awards Dinner): Tue 8 June 2021

By placing an entry in the Awards, the submitting site / organisation is confirming their commitment for a nominating Employment Consultant to attend the Awards for Excellence in-person (or virtually upon special request) on Tuesday 8 June at the QT Hotel in Canberra.

HAVE YOU CONSIDERED...
Your organisation may be eligible for more than one award?

AWARDS JUDGING

The NESA Awards for Excellence judging process is rigorous, transparent, and taken very seriously by the Independent Judging Panel. Judges invited to participate in the Awards are people who have notable expertise in relevant areas such as recruitment, business, health, community services and social inclusion. Revision of the Award assessment process occurs annually to ensure we uphold the highest standards of integrity.

Every nomination is subject to a comprehensive and rigorous assessment process using a standardised scoring and weighting system with auditing, variance and due diligence checks to ensure consistency with the Award criteria. NESA announces a maximum of three finalists for each award category. The judging panel will exclude nominations that do not achieve an acceptable benchmark score from the determination of finalists. At their discretion, the judging panel may identify nominations worthy of additional commendation, recognition or Award. A panel of at least two judges, including an Award Convenor, undertakes assessment of each Award category. Each judge independently assesses each nomination in the category, scoring each criterion and providing written comments including feedback on how to strengthen the nomination.

After assessment of all nominations for the category are complete, the Award Convenors conduct an audit, crosschecking all scores given by the category judging panel to identify instances where scoring is discordant. Where this occurs, Award Convenors review the nomination before contacting the judge(s) to discuss the rationale for their score. As appropriate, the Award Convenor may convene a deliberation conference to discuss the nomination(s) or criteria for which scoring has been discordant and/or request a re-assessment by one or more judges.

Following finalisation of the assessment process, the top three nominations are announced as Award category finalists. Announcement of Award winners of each category occurs at the Gala Awards Dinner held in conjunction with the NESA National Conference.

NESA staff support the judging process but do not participate in the assessment of or review nominations. Management of nominations occurs with strict confidentiality processes in place.

INTRODUCING THE JUDGING PANEL

Sean Armistead

Sean Armistead is an Indigenous executive with experience in strategy and innovation across corporate, government and Indigenous community sectors.

He has worked with many of Australia’s top brands; Department of Foreign Affairs & Trade, CareerTrackers, Hewlett Packard (Asia Pacific), KPMG and Crown Resorts.

At a community level:
Chair of Ganbina – Agents of Change, a school to work transition program for Indigenous youth
Board Member of Kinaway Aboriginal Chamber of Commerce
Board Member of Killara Foundation
Council Member of University of Melbourne Alumni Council

Cofounder and former Board member of CareerTrackers Indigenous Internship Program. Former Board of Worawa Aboriginal College, Tarwirri Indigenous Lawyers Association.

Sean is currently Executive Director at Indigenous Business Australia. 

Michelle Crawford

Michelle Crawford has extensive experience in senior executive roles in the private and the not-for-profit sector. She is currently CEO of Concern Australia, an organisation with a rich legacy of working with vulnerable young people and children in the areas of education; housing and homelessness; and youth justice (www.conceraustralia.org.au)


Michelle’s wealth of operational knowledge and governance experience, has enabled her to grow and develop Concern Australia into a strong, sustainable and innovative organisation. Her expertise and knowledge is grounded in management policy and practice roles spanning several specialised areas including employment, recruitment, education, training, microfinance and financial inclusion.


She is well networked and known for her commitment to working in partnership with others. Her experience includes facilitating and overseeing complex partnerships with corporates, governments, donors and community organisations domestically and internationally.


Michelle is passionate about practical and innovative responses that are developed and delivered by community, for community. She has a strong commitment to addressing injustice and inequality and a a passion for enriching the lives of others.


Michelle is currently participating in the Williamson Community Leadership Program run by Leadership Victoria, has a Masters in Social Science, Graduate Diploma in Adult Education, and a Bachelor of Business. She is a Member of the Australian Institute of Company Directors, and currently serves as a Director on the Boards of First Nations Foundation and Union Housing. Michelle is also an alumni of the Cranlana Program and a dedicated Rotarian.

Dr. Peter Laver, AM

After 40 years working with BHP in senior positions, Peter retired in 1998 to pursue other interests where he remains passionate – education, science, innovation and employment. A former Chancellor of the Victorian University of Technology, Peter has held more than 30 Chair, President, Vice-President and Director positions.

This has included for organisations such as the Australian Academy of Technological Sciences and Engineering, National Board of Employment Education and Training, Victorian Learning and Employment Skills Commission, Community Advisory Council for the Community Support Fund, and the Prime Minister’s Science Prizes. In addition, he provides voluntary expertise to many not-for-profit organisations.

Adrian Panozzo

Adrian is the Director of Better Life Group, a social impact and strategy company dedicated to developing organisational change, shared value and social enterprise business solutions to social issues. He has also been highly influential in guiding organisations through positive transformation by integrating people, community, social and business goals into their vision.
<br><br>
Adrian was the CEO of Reclink Australia. Under his guidance, Reclink grew in membership of community organisations from 100 to more than 500. Some of his other achievements include a Churchill Fellowship, Stanford University’s Executive Program for Not for Profit Leaders, and two times finisher of the Marathon de Sable – a 260km seven-day race across the Sahara Desert.

Judges' Top Five Tips

Tip 1.

Take time to read and understand the criteria thoroughly – analyse the criteria to ensure you understand exactly what is required in your response. If you are unsure clarify the criteria with NESA.

Tip 2.

Make sure your response fully addresses the criteria. For instance, if a question asks you to provide a timeline then ensure you detail the response chronologically.

Tip 3.

Avoid writing expansive, sweeping claims or generic declarations. Such statements actually undermine the strength of a nomination, as typically, they contain very little substance and cannot be either proven or disputed.

Tip 4.

Be specific about your or the nominee’s achievements. Provide evidence to support your claims against the criteria and wherever possible use more than one statistic to prove the point. There are many forms of evidence that you can use to support your claims; data, performance reports, letters of commendation, case studies or examples – choose the form that best relates to the criterion and if the criterion asks for specific evidence e.g. data or a case study, provide what is asked for. If you use the option to upload supporting material, ensure you cross-reference the evidence in the criteria responses and clearly title the uploaded attachment.

Tip 5.

If you are writing about yourself, then be yourself. Judges want to get to know you from the pages of your nomination. They want to gain insight into the type of person you are e.g. your values and passion for what you do. If you are writing about someone else be sure to capture the real person in the nomination. We recommend that completion of nominations occur in partnership with nominees to ensure as much information about them as possible is captured in your submission.

HAVE YOU CONSIDERED...
Your organisation may be eligible for more than one award?

FREQUENTLY ASKED QUESTIONS

Are the Awards open to all employment programs?

The NESA Awards are to honour the work of the entire employment services sector and open to all NESA Member providers delivering any Australian Government contracted employment service or program.

This includes providers delivering major employment service programs:
jobactive (including complementary programs such as Career Transition Assistance; Transition to Work; Youth Jobs PaTH; ParentsNext; NEIS; Time to Work, Disability Employment Services (DES) and the Community Development Program (CDP).

The Awards cover all employment programs however please check each award category description and specific eligibility criteria.

Can I enter multiple candidates for one award?

Yes. NESA member organisations are encouraged to enter more than one nomination within a category.

Can I enter one candidate in more than one award?

Yes. NESA member organisations are encouraged to enter nominees across all categories for which they are eligible however, a unique submission is required for each award.

Can I re-enter a candidate from previous years?

Yes, provided the candidate met the eligibility criteria.

Can we submit a few days late?

No. In the interest of fairness to all participants, no late entries will be accepted.

Who can I ask questions about the Awards?

NESA staff do not participate in the assessment of nominations and are available to answer general questions about the Awards, Award Categories, Criteria and lodgement of your nomination. In the interest of fairness and transparency questions lodged with NESA will be shared via the FAQ to ensure all potential nominees have access to the information.

The former job seeker that I would like to nominate for the Achiever of the Year award will only have completed their 13 week outcome by the closing date of the nominations. Are they still eligible for nomination?

Yes they are still eligible for nomination, however their nomination may not be scored highly in comparison to other nominated job seekers who have completed their full 26 week employment outcome.

Can videos be submitted as part of my nomination?

No, video files or online links to videos will not be accepted as part of nomination criteria or as supporting material.

Changes to Criterion 3 for the Champion Employer of the Year Award

Please note that the time periods requested in this Criterion have been updated.

THANK YOU TO OUR award SPONSORS

CONTACT US

GENERAL ENQUIRIES

We invite you to subscribe to NESA’s mailing list to stay up to date on the latest announcements.

Jun
11
Fri
Empowering People to Get Back to Work @ On line
Jun 11 @ 2:00 pm – 3:00 pm

Empowering People to Get Back to Work

Friday 11 June 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff 

SUMMARY

Understanding those that have faced long term unemployment is vital to help them re-join the workforce.
There will be barriers to cross and resistance to manage, however with the right processes and collaboration, you can encourage your clients to take the steps they need to start working again.

You will learn

  • How to build rapport with your clients
  • ‘The barriers your clients face
  • How to break through a resistance to change
  • To help your client build a mindset of success
  • Methods to engage and motivate your clients
  • Collaborative methods to work together effectively
  • How to get your clients to take responsibility and to take action

Facilitator

Kevin Kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants, a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
16
Wed
Performance Management for New Leaders and Other Beginners coaching program @ On line in 3 parts
Jun 16 @ 2:00 pm – 3:30 pm

NESA Coaching Program

ONLINE | 3 PARTS

Performance Management for New Leaders and Other Beginners coaching program

Wednesday 16, 23, & 30 June 2021

Starts 2.00pm AEST (1.30pm in SA, & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All managers, team leaders and aspiring mangers

SUMMARY

The mere mention of the term ‘performance management’ is enough to send a shiver up the spine of new managers/team leaders and their staff. Many of us immediately think of nerve-wracking performance appraisals and sleepless nights prior to those underperformance discussions. It doesn’t have to be like this.

This 3-part coaching program introduces new team leaders, and those looking for new ideas or to benchmark, to some of the key elements of performance management. While Most providers will have extensive HR assistance and Performance Management Frameworks, this coaching program focuses on an inclusive outcome centred approach to addressing, rewarding or re-aligning staff performance.

WHAT YOU CAN EXPECT

Session 1 – Performance Management Framework? It’s much more than a Performance Agreement! – Wednesday 16 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)

In this session we’ll look at performance management and why it’s so important to the success of an organisation. Good performance management is like preventative medicine: people and organisations can thrive, and costs of solving staffing problems are reduced. What does good performance management look like? What does a good Performance Agreement look like? We’ll talk about it today.

We’ll also commence work on our coaching program project – to develop a Performance Agreement template for frontline staff.

Session 2 – Performance Appraisal and Managing Under Performance – Wednesday 23 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)

A good Performance Management Framework allows people and organisations to flourish. Performance Appraisal is an integral part of the ongoing performance management process. Most of us are good at good news. Sometimes, however, there will be performance issues that we need to address. In a few cases we may need to work through a more formal under performance management process. In today’s session we’ll look at the Performance Appraisal process and managing under performance.

Session 3 – Over to You…. – Wednesday 30 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)

Over the last two weeks participants have been developing a Performance Agreement template for the ‘employment consultant role’. Today is ‘show and tell’ day! What performance indicators did you include in your template? How will you measure performance, and what will your evidence sources be?

Facilitator

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information, training and performance management. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar. In this role he was responsible for the performance of up to 150 staff.

Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”

cost

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
17
Thu
Planning Pathways to Outcomes @ On line
Jun 17 @ 2:00 pm – 3:00 pm

Planning Pathways to Outcomes

Thursday 17 June 2021

2.00pm AEST (1.30pm in SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

Frontline 

SUMMARY

This webinar is aimed at staff who are meeting with job seekers regularly. Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, for those job seekers who have been out of work for some time or who live in recessed labour markets, a longer term approach needs to be taken to helping those job seekers prepare for work.

Listen to the WA president of the Career Development Association of Australia, Rebecca Herbertson discuss:

  • The importance of always having an agenda and what this might look like
  • Magic Questions – Start of the process
  • The art of Goal setting with job seekers
  • Reverse career pathway planning
  • The simple career pathway
  • The action planning process

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate on completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
18
Fri
Understanding Mental Health @ Online broadcast
Jun 18 @ 12:00 pm – 1:00 pm

Understanding Mental Health

Friday 18 June 2021

12 noon AEST (11.30am in SA & NT, and 10.00am WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.

The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.

WHAT YOU CAN EXPECT

  • How social norms are formed
  • How to speak and interact to avoid triggering episodes or making matters worse
  • When something is not quite right
  • Referral and follow up
  • Helping yourself – by building an affirming workplace culture

Facilitator

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.

As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and certificate for participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
25
Fri
Problem Solving at Work @ On line
Jun 25 @ 2:00 pm – 3:00 pm

Problem Solving at Work

Friday 25 June 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Being an active problem solver at work is an effective way to build your employability skills and to become an attractive asset for any employer. Learning the best methods to find the right solutions for work problems
is a valuable skill to develop, and you will be able to pass these skills onto your clients and to your team.

 

you will learn

  • The value of being solution focussed
  • The mindset of finding successful solutions
  • Problem solving processes and systems
  • Organising your time and tasks
  • To negotiate with a winning communication style
  • How to teach problem solving to your team and to your clients

Facilitator

kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

 

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
6
Tue
Effective Telephone Techniques to Engage with Job Seekers @ On line
Jul 6 @ 2:00 pm – 3:00 pm

Effective Telephone Techniques to Engage with Job Seekers

Tuesday 6 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.

Listen to Linda Pierson’s upbeat and positive approach for staying on topic and getting what you require. Linda will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.

WHAT YOU CAN EXPECT

  • Preparing the call ahead of time to assure the clarity of your message
  • Stress management techniques for centralised contact systems staff
  • De-escalating conversations with angry/agitated/confused job seekers
  • Techniques for sourcing the information from job seekers that providers need
  • After the horse has bolted – engaging and supporting job seekers who independently find work

Facilitator

Linda Pierson

Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver effective  training within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

All registrants will receive a PDF copy of the presentation, and participants, a certificate.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
9
Fri
Dealing with Difficult Customers / Clients @ On line
Jul 9 @ 2:00 pm – 3:00 pm

Dealing with Difficult Customers / Clients

Friday 9 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

YOU WILL LEARN

  • A winning customer service mindset
  • Your professional approach to interacting with others
  • Active listening techniques
  • Using empathy to build rapport
  • Powerful processes to calm and assist a difficult client/customer
  • To use the ladder of assertiveness to manage difficult clients
  • How to focus on positive outcomes to satisfy your clients

Facilitator

KEVIN KOSKY

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
13
Tue
Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do @ Online broadcast
Jul 13 @ 2:00 pm – 3:00 pm

Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do

Tuesday 13 July 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Designed for all staff to give them the techniques they can use for getting their jobseekers / participants to actively participate in what they have agreed to do.

The one hour webinar session will help you understand how to approach a discussion to set expectations, and enable you to engage in a valuable two-way conversation that allows the participants to explain and define key objectives, uncover issues and drive results to achieve a plan.

Learn how to balance talking and listening, and how these communication techniques will help you drive a mutually beneficial discussion that builds commitment for a win-win outcome.

 

WHAT YOU CAN EXPECT

  • How to set your client up for success
  • How to engage your client’s mind & motivation
  • Managing the excuse makers
  • Motivate the unmotivated
  • Creating accountability
  • How to get people to commit and focused to a plan & set of expectations
  • How to get people monitoring their own plan & adjusting for success
  • Learn to increase the amount of successful conversations
  • Balance between talking & listening (10 Ways to have a better conversation)
  • The power of choosing your words

Facilitator

Raimond Volpe

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

PDF copy of the presentations will be distributed to all registrants and a Certificate of Completion for all participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

AWARE SUPER

PRINCIPAL SPONSOR,
CONFERENCE EXHIBITOR,
AWARD SPONSOR

#NESACONF21

Aware Super Logo

EMPOWERING AUSTRALIANS TO DO WELL BY INVESTING TO DO GOOD

We’re the super fund for those who value more than just financial success. The fund for community minded people who see no reason to sacrifice integrity for performance, or vice versa. Our members include educators, employment services and health care workers, community service providers, public sector, police and emergency service workers.

REDEFINING THE ROLE OF SUPER

Our members work in roles that breathe life into their communities. They expect us to do the same and to share their values. That’s why we work with members to redefine what super can be for them and their communities, today and tomorrow.

TAKING RESPONSIBILITY FOR THE DIFFERENCE WE CAN MAKE

We’re Australia’s second largest industry fund, managing over $140 billion in savings. Our investments include renewables, affordable housing, infrastructure and new technologies, helping to create jobs, build a more productive economy, and support the communities where our members live, work and retire.

LIVING UP TO OUR NAME

We’ve been putting members first as First State Super since 1992 and became Aware Super in September 2020. Aware Super is simply a new name for how we’ve always been. We’ve made our members a promise: to do well for them by doing good for all – a bold promise we find new ways to keep every day. Find out more at aware.com.au

JOBSBANK

AWARD SPONSOR
#NESACONF21

JobsBank Logo
JobsBank is proud to celebrate leaders in diversity and inclusion who support those who need additional support to enter the workforce. From innovative recruitment approaches to the creation of long-term opportunities and the adoption of impactful social procurement practices, JobsBank is proud to celebrate the initiatives and achievements of champion employers.

JOBACCESS

AWARD SPONSOR
#NESACONF21

Department of Social Services JobAccess

JobAccess is the national hub for workplace and employment information for people with disability, employers and service providers. Created by the Australian Government, the JobAccess service brings together information and resources that can ‘drive disability employment’. The service makes it easier for people with disability to find a job and provides employers with advice about employing people with disability, and the supports and programs available.

To find out more about JobAccess go to www.JobAccess.gov.au or call a JobAccess advisor on 1800 464 800. TTY users please call 1800 555 677 then ask for 1800 464 800.