NESA Webinar
Advanced Power Questioning and Negotiation
Tuesday 4 August 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
All staff
Summary
Do you find yourself struggling to unlock your customer’s reason or need for what you’re offering? Do you find it challenging to get to the heart of what it is that your customer desires? Do you also experience backing down or feeling you’re on the back foot with what your customer thinks that they need? In this webinar, we look at deepening your ability to unlock needs that your customer might not even know that they have.
What’s being covered
- How to make buyers feel safe
- Conversational Direction
- Evoking emotion through questioning
- Creating a Gut response
- Softening frames for questions
- How to dig deep – beyond surface answers
- Power Questions
- High level listening
- Buyers Facilitation
- Negotiating models
- Negotiating through collaboration
- Resolving for success
FACILITATOR
Raimond Volpe
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimonds’ sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row. Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
NESA Webinar
Webinar
Energise and Engage your Remote Team
Wednesday 5 August 2020 at 11.00am AEST (10.30am SA & NT, and 9.00am WA)
Target Group
All staff
Summary
With Covid-19 sweeping the World, it’s quickly changing how we work. Many businesses are now closing their doors and working remotely. For many staff this is the first time they need to work from home. This with the added social isolation, people will be faced with the struggles of feeling disconnected, disengaged and demotivated.
This webinar provides Managers and Team Leaders with practical tools, activities and routines to help keep staff feeling appreciated, connected and part of the team.
WHAT YOU CAN EXPECT
- Challenges and Distractions when working remotely
- Essential elements of staff engagement
- 4 simple Principles to help boost engagement
- How to incorporate these Principles into your Leadership
- Practical activities to help Energize and Engage your remote team
FACILITATOR
Mike Symonds
With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!
TESTIMONIALS
“Mike made it interactive, provided some fun and relevant information. A great example of 40/40/20%.”
“Really useful and engaging.”
COST
OTHER
This live broadcast will include ample Q&A time and is expected to last no more than an hour (if we do go over time and you must leave, then you will be sent a link to the recording). Registrants will receive a PDF copy of the presentation and a certificate on completion.
NESA Webinar
Emotional Intelligence, Building Rapport and Resilience webinar
Thursday 6 August 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
All staff
Summary
When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.
This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with job seekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.
It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.
Expected outcomes
- Emotional Intelligence Tips;
- Understanding Others;
- Building Rapport;
- Developing Resilience;
- Influencing Power.
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrant, and certificates for participants.
NESA Webinar
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence?
Thursday 13 August 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a ‘tick the box’ exercise. It is a critical step to ensure we are identifying any red flags that exist in the early stages of employment and acting upon them accordingly. If performed correctly, PPS will be seen as a genuine value-add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
WHAT YOU CAN EXPECT
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions
- Communication – How to identify concerns by listening to words and intonation
- Action Plans – How to record and escalate information to the appropriate person
TESTIMONIALS
“Really well structured and great information on elements that I would not think of, especially in regards to how and when we contact our job seekers and employers.”
“The table to prompt us to ask different questions was very useful, especially the section regarding home life and personal circumstances.”
“I found the approach to PPS refreshing and interesting.”
“Great engaging course presented in a good and efficient manner.”
“It was very good to think about questions that are not usually asked & how to go about it.”
“Good for new people and to renew for experienced staff.”
“This was good, it reinforces what I already do and makes me self reflect in my own position.”
“Very good information on engaging people.”
FACILITATOR
Matt luttrell
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
NESA Webinar
Substance Affected - What You Should Be Aware Of
Friday 21 August 2020
12 noon AEST (11:30am SA & NT and 10:00am in WA)
Target Group
All staff
Summary
Listen and interact with Sharon Mamo as she comprehensively discuss and answer your questions on substance abuse. Sharon will discuss the range of and the effects of using current day illicit drugs and alcohol. Sharon will offer pragmatic tips and advice on how to work with affected clients.
WHAT YOU CAN EXPECT
- Case Study and the Solution
- The effect on the brain
- Comparison of drugs
- Types of drugs
- The signs
- Addiction, what is it?
- The effects on health
- Your values and attitudes
TESTIMONIALS
“The fact that Sharon has lived through addiction, made me trust her and the information she was providing. It was not just acidemia speaking, it was lived experience.”
“Excellent Delivery, Great Questions Asked.”
“This was probably the most informative and understandable training session I have attended on the topic of AOD and substance abuse. Clearly and well articulated.”
“Good content and effective presentation.”
“Sharon is an amazing presenter, i could listen to her all day :)”
“That webinar was fantastic especially when delivered by someone who has experienced addiction personally.”
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
Psychotherapist and Social Sciences & Trauma Professional, Counselling & AOD Specialist.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance to all participants.
NESA Webinar
Understanding Mental Health
Friday 21 August 2020
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All Staff
Summary
Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.
The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.
WHAT YOU CAN EXPECT
- How social norms are formed
- How to speak and interact to avoid triggering episodes or making matters worse
- When something is not quite right
- Referral and follow up
- Helping yourself -u00a0 building an affirming workplace culture
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and certificate to all participants.
NESA Webinar
How to Close that Deal
Monday 24 August 2020
2.00pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Would you like to greatly increase your reward for effort?
In this webinar, we look at arming you with current and exciting, easy to follow processes that will support you in effectively closing the deal more often. We will look at common challenges and reveal simple and effective ways that can make you a closing champion.
An excellent session for those working with employers and third party providers, such as, allied health providers.
WHAT YOU CAN EXPECT
- Common closing challenge
- 3 step simple closing process
- How to instil client confidence
- The 5 Types of closes
- How to hit and hear YES
- How to set up and speed up the close
- The 60 seconds rule of closing
- Words that create emotion
- Closing language to avoid and use
- How to become a master closer
- Making the next stages clear
FACILITATOR
Raimond Volpe
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimonds’ sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row. Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.
NESA Webinar
How To Go From 0 To 100 In Motivation Every Day
Tuesday 25 August 2020
2:00pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Wouldn’t you love to wake up feeling motivated? Not having to use willpower to force yourself out of negativity so you can focus on the day ahead? This webinar reveals the top techniques you can use to take your motivation levels from 0 to 100 so you can be more productive, efficient and achieve your goals.
WHAT YOU CAN EXPECT
The scientific method of happiness
How stress and fear can be your friend
The crystal-clear principle
Visualisation and creativity for success
Overcoming nerves
How to beat anxiety
Quick fix to a panic attack
How thoughts are formulated and how to drive them for success
Overcoming fear & rejection
Preventing procrastination and indecisiveness
Positively rewiring your brain through habits
How failure fits into success
FACILITATOR
Raimond Volpe
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimonds sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success 1010 For Living’ . Shortly after its release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row. Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.
NESA Webinar
Hard Conversations and the relationship-building process
Thursday 27 August 2020
12 noon AEST (11:30am in SA & NT and 10am in WA)
Target Group
All staff
Summary
Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.
Join Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.
Colin will explore
- How meaning works (you might be surprised!)
- Communicative styles and their utility
- The fight or flight response and how to manage it
- The importance of altercentrism
- Speaking with your ears (active listening strategies)
Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.
FACILITATOR
Dr. Colin Harrison
Colin holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for attendees
NESA Webinar
Boosting Our Resilience in an Uncertain World
Thursday 27 August 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Our world of work is changing as we speak. We are working in a VUCA world, one that is Volatile, Uncertain, Complex and Ambiguous.
So how do we manage ourselves and others to become and remain resilient and adaptable in turbulent times?
WHAT YOU CAN EXPECT
In this interactive webinar we will
- Unpack what VUCA means
- Uncover why resilience is a critical skill to develop
- Explore what highly resilient people to thrive
- Share how to support your people in uncertain times and how to look after yourself through the 3 legged stool of self-care
There has never been a more important time for us to help ourselves and others bounce back stronger and for longer.
FACILITATOR
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
