NESA Webinar: A free event
The benefits of NEIS
Monday 4 May 2020
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
You are invited to join the Chair of the National NEIS Association (NNA), Phillip Kemp as he discusses the advantage New Business Assistance with NEIS has for jobactive providers, discuss how NEIS benefits jobseekers and how NEIS will assist in people when the Australian economy reopens for business.
The volume of numbers that are on caseloads is rapidly increasing, and jobactive providers won’t be able to find everyone a job. For those people that have the skills and experience, starting their own business may be a better outcome……
FACILITATOR
Phillip Kemp : Chair of the National NEIS Association (NNA)
Phillip Kemp, is also the CEO of Business Foundations, a long term NEIS provider in Western Australia based in the port city of Fremantle. Phil has been the Chair of the NNA for two years, and has worked with the Department of Employment regarding improvements to the New Business Assistance with NEIS program and the importance of self-employment to Australia’s employment system.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
NESA Webinar
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews
Friday 15 May 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
Frontline staff
Summary
People rarely receive any positive feedback in their career, what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews; if you are to achieve your KPIs in employment outcomes.
WHAT YOU CAN EXPECT
- A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews.
- You will learn how to build their self- confidence.
- You will learn how to provide sound feedback on their career.
- You will feel more empowered to coach your job seekers to success with these new strategies.
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.
NESA Webinar
Planning Pathways to Outcomes
Wednesday 27 May 2020
12 noon AEST (11:30am & NT and 10am WA)
Target Group
Front Line staff…..
Summary
Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, for those job seekers who have been out of work for some time or who live in recessed labour markets, a longer term approach needs to be taken to helping those job seekers prepare for work.
WHAT YOU CAN EXPECT to hear about
- the importance of always having an agenda
- goal setting with job seekers
- reverse career planning
- the action planning process.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to attendees.
NESA Webinar
Change Your Brain for Habits of Excellence
Wednesday 3 June 2020
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Habits are necessary – they help us to function effectively in an increasingly fast-paced and complex world. But are our habits helping or hindering our effectiveness and productivity?
This highly practical and enlightening webinar has a powerful message for anyone who wants better results from their time. It will leave participants feeling empowered to make changes in those areas that have been keeping them stuck in ineffective habits and routines.
WHAT YOU CAN EXPECT
- Understand why habits are hard, but not impossible, to break and change for good
- Explore how our brains create and embed habits
- Identify the 3 critical elements of a habit and which one to change for success
- Identify those killer habits that are robbing you of your productivity
- Learn practical, workable strategies for developing and maintaining your focus and attention
- Come away feeling inspired to action by applying the H.A.B.I.T. formula for greater productivity, a healthier lifestyle and a real sense of achievement
FACILITATOR
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate.
NESA 2 part Coaching Program
Managing Challenging and Aggressive Client Behaviour
Thursday 18 & 25 June 2020
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires “learning by doing”, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Thursday 18 June 2020 at 2pm AEST (1:30pm SA & NT and 12 noon in WA)
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety: Thursday 25 June at 2 pm AEST (1:30am SA & NT and 12noon in WA)
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Matt Luttrell
With many years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
COST
NESA Webinar
Planning Pathways to Outcomes
Wednesday 8 July 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
Front Line staff…..
Summary
Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, for those job seekers who have been out of work for some time or who live in recessed labour markets, a longer term approach needs to be taken to helping those job seekers prepare for work.
WHAT YOU CAN EXPECT to hear about
- the importance of always having an agenda
- goal setting with job seekers
- reverse career planning
- the action planning process.
FACILITATOR
Rebecca Herbertson - Betterlink
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen year experience working in Employment Services and nine years delivering industry training,
Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to attendees.
NESA Webinar
Reset your Mindset – Mindfulness
Thursday 9 July 2020
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Mindfulness is the practice of paying attention in the present moment and doing it with non-judgment. Discover Mindfulness strategies that will help you be more effective in your life and at work. Learn about how you can introduce these techniques with your clients and colleagues.
“Regulating the mind is like driving a car and constantly having to shift gears to ever-changing traffic conditions. Mindfulness teaches you to be aware of what mental gear you are in and gives you the skills to disengage and engage when you choose. The practice of mindfulness sharpens your focus so you can do something about your mind being constantly distracted and mentally hijacked.” (Marianne Vicelich, Author & Entrepreneur)
WHAT YOU CAN EXPECT
- What are the benefits of mindfulness practices
- Experience a 5-minute guided mindfulness session
- Simple and effective techniques that will help you more productive at work (and in life)
Expected outcomes
- Manage negative self-talk and irrational thinking
- Become more responsive instead of reactive
- Increase resilience
- Become less preoccupied with concerns
FACILITATOR
Leonie Lam
Leonie has been practicing yoga and mindfulness techniques for more than 5 years. She is a Mindfulness Leader in an online community of over 3,500 members where she encourages people to practice mindfulness every day.
In addition, Leonie is a recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. She is a qualified Trainer, Speaker, HR Consultant and Career Coach. Leonie uses mindfulness techniques in helping individuals navigate through change and transition in their career.
As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training and coaching programs, where mindfulness techniques is a key component in these programs.
Leonie has a Bachelor of Arts with a major in Psychology, a Master of Commerce with a major in Human Resources and a Certificate IV in Training and Assessment. She also studies Philosophy at the School of Practical Philosophy.
COST
OTHER
This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation and a certificate on completion.
NESA Webinar
Redesign Your Client Resumes and Avoid Online Applications Screening Them OUT
Wednesday 15 July 2020
2pm AEST (1:30pm SA & NT and 12 noon WA)
Target Group
Front Line staff…..
Summary
It is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software.
Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of.
The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success.
It will make you look at addressing criteria and your resume templates in a whole new light.
WHAT YOU CAN EXPECT to hear about
- An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
- The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty – why this doesn’t work with online applications. Fonts to use, and fonts not to use!
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list
- Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
- The common mistakes that blocks resumes from getting through.
FACILITATOR
Rebecca Herbertson - Betterlink
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen year experience working in Employment Services and nine years delivering industry training,
Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than 90 minutes. A PDF copy of the presentation will be distributed to all registrants, and a certificate to attendees.
2 part NESA Coaching Program
Effective Case Management within the Employment Services Sector
Friday 17 & 24 July 2020
12 noon (11:30am in SA & NT and 10am in WA)
Target Group
Fontline staff
Summary
Delivery of effective case management is an essential component of the employment services contract delivery. A successful case management framework requires a comprehensive understanding of employment services practices, job seeker barriers and perceptions coupled with a solution-focused, client-centred approach.
WHAT YOU CAN EXPECT
Session one: Effective Case Management – Friday 17 July 2020 at 12 noon AEST (11:30am SA & NT and 10am WA)
- Work within the Employment Services
- Case Management framework Improving participant engagement
Session two: Working with Clients and their Barriers – Friday 24 July 2020 at 12 noon AEST (11:30am SA & NT and 10am WA)
- Addressing participant barriers and perceptions
- Strategies to enhance performance levels
Further details
The coaching program aims to help you to understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to engage with clients and to address their barriers within a pragmatic and easy to apply case management framework. Participants are expected to contribute to the discussion and to consider alternative and innovative approaches. The delivery of this coaching program requires ‘learning by doing’, and participants will be encouraged to offer scenarios for discussion.
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
COST
NESA Coaching Program
CDP Frontline Staff Coaching Program
Starts live online on Monday 20 July 2020
3:30pm AEST, 3pm SA & NT, 1:30pm WA
If you would like to register 7 or more people, please contact Max Croft at maxc@nesa.com.au
Summary
In a complicated and constantly changing industry, giving the right support to staff is critical. Our comprehensive nine session CDP Frontline Staff coaching program will help staff understand the industry context and framework that they are working with. The coaching program will comprehensively introduce staff to the programme components, good practice soft skills and a range of strategies so they can work effectively with participants. It will also explore the KPI measures and compliance requirements. In this coaching program you will learn the background policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.
Each session is expected run for approximately an hour and a half. Each live broadcast will include ample Q&A time. The model of delivery for this coaching program requires learners to “learn by doing”, which is an active learning approach, where learners are expected to contribute to discussions. Once the coaching program has been completed learners will be forward a Certificate of Completion.
DETAILS
The CDP Frontline Staff Coaching Program will be delivered as nine sessions in three modules. You can choose to register for one or two modules, or register for the total coaching program.
Module One: People and Their Environment
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020
Session 2: Community Engagement – Will look at different approaches of community engagement
Live online Thursday 23 July 2020
Session 3: Initial Interview – We’ll give you plenty of tips and hints for Building Relationships with your participants
Live online Tuesday 28 July 2020
Session 4: Working With Employers and Marketing Your Participants
Live online Thursday 30 July 2020
Module Two: Overcoming Barriers and Staying Safe
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020
Session 5: Working with Challenging Behaviours – Explores some best practice models for working with agitated participants
Live online Tuesday 4 August 2020
Session 6: Mental Health Awareness – Hear about different types of mental illness and how, as a ‘first responder’, you can help people who might be struggling
Live online Thursday 6 August 2020
Module Three: The Nuts & Bolts, Reporting and Compliance
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020
Session 7: JSCI and the Job Plan – Includes getting into sensitive areas around health and other personal circumstances, and best ways to handle those questions
Live online Tuesday 11 August 2020
Session 8: Mutual Obligation and the Compliance Framework – A work through the details
Live online Thursday 13 August 2020
Session 9: Delivering High Quality Activities – It will look at approaches to developing and designing activities
Live online Tuesday 18 August 2020
All sessions broadcast live at 3:30pm AEST, 3pm SA & NT, 1:30pm WA
COST
Module One: People and Their Environment:
One payment for the four part module
NESA members $240pp
Non-members $300pp
Module Two: Overcoming Barriers and Staying Safe:
One payment for the three part module
NESA members $180pp
Non-members $225pp
Module Three: The Nuts & Bolts, Reporting and Compliance:
One payment for the four part module
NESA members $240pp
Non-members $300pp
The total CDP Frontline Staff coaching program (all 9 sessions):
One payment for all 9 sessions
NESA members $500pp
Non-members $600pp
All prices are inclusive of GST
FACILITATOR
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.
Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”
