NESA Webinar
WEBINAR
A Unique 8-Point Strategy for Coaching Job Seekers to Succeed in Job Interviews
Wednesday 17 April 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
People rarely receive any positive feedback in their career: what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews, if you are to achieve your KPIs in employment outcomes.
This webinar will explore
- A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews.
- You will learn how to build their self- confidence.
- You will learn how to provide sound feedback on their career.
- You will feel more empowered to coach your job seekers to success with these new strategies
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, Leonie is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
WEBINAR
Staying Cool Under Pressure
Monday 29 April 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation.
Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It’s the nearest we’ll get to having a user manual for the brain and the strategies that Clare shares are guaranteed to work… if implemented.
Expected outcomes
- Identifying the key parts of the brain responsible for staying calm and for ‘losing it’
- Exploring 4 core pressure sources in the workplace
- Building self-awareness around your individual pressure points
- Identifying your sweet spot for positive stress and performance
- Learning 8 strategies for staying cool under pressure, all of which are immediately implementable
FACILITATOR
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
4 part NESA Coaching Program
Identifying Abuse and Neglect
Starts Wednesday 8 May 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
In partnership with Pure Insights, NESA is offering a coaching program designed to help you identify and address problems before they seriously jeopardise your participant’s placement or health. The coaching program aims to provide you with all the skills to help you understand and deal with these problems while working in a modern-day client-centred employment service.
WHAT YOU CAN EXPECT
Session one: Effectively identify abuse and neglect in the job placement context – Wednesday 8 May 2019 at 2pm AEST
Session two: How to work with participants who experience abuse and neglect in job placements – Wednesday 15 May 2019 at 2pm AEST
Session three: Enhance participants’ coping skills for protection at work from bullying, harassment and discrimination – Wednesday 22 May 2019 at 2pm AEST
Session four: Awareness and risk management tools for employers and participants – Wednesday 29 May 2019 at 2pm AEST
Expected outcomes
- Improve staff knowledge and understanding regarding abuse and neglect of their participants in job placements
- Identify tools and strategies to address early signs of abuse and neglect
- Obligation, information and support services for participants experiencing abuse and neglect
- Coping strategies for participants to increase self-identification of abuse and neglect and identifying where to seek help
- Risk management tools to encourage employers to identify potential signs of abuse and neglect in the workplace
FACILITATOR
Nicole Roy
Nicole has a Masters in Human Services, and specialises in psychology and rehabilitation counselling. She is a member of the Australian Society of Rehabilitation Counsellors (ASORC) and has extensive experience within employment and occupational counselling settings, as well as 20 years of experience in health education, stress and wellbeing management.
Nicole’s areas of specialisation include working with clients with complex mental health issues, crisis intervention for clients and staff, staff and client training for Employment Services, staff peer supervision and counselling, employment assistance counselling and management support.
COST
NESA Webinar
Planning Pathways to Outcomes
Thursday 16 May 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All frontline staff
Summary
The webinar is aimed at staff who are meeting with job seekers regularly. Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, a longer term approach needs to be taken to helping those job seekers who have been out of work for some time or who live in recessed labour markets.
WHAT YOU CAN EXPECT
- the importance of always having an agenda
- goal setting with job seekers
- reverse career planning
- the action planning process.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
Engaging the Reluctant Participant and How To Get Them Moving
Thursday 23 May 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Team leaders and front line staff
Summary
Systematically addressing the reasons that job seekers put forward for not being gainfully employed goes hand in hand with being an Employment Consultant. But what do we do when the problem is much more complex? We need to become more curious about our participants. What are their barriers? How are these barriers affecting the job seeker’s life? How have they tried to address the barriers in the past? To be effective, we must explore, investigate, understand… engage with our participants.
Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
WHAT YOU CAN EXPECT
- Identifying & addressing complex barriers
- Understanding the reluctant participant
- Building harmonious and sustainable relationships
- Moving the reluctant participant towards employment (are we thinking outside of the box?)
- Change Plan Action (what is it? how does it work?)
FACILITATOR
Nicole Roy
Nicole has a Masters in Human Services, and specialises in psychology and rehabilitation counselling. She is a member of the Australian Society of Rehabilitation Counsellors (ASORC) and has extensive experience within employment and occupational counselling settings, as well as 20 years of experience in health education, stress and wellbeing management. Nicole’s areas of specialisation include working with clients with complex mental health issues, crisis intervention for clients and staff, staff and client training for Employment Services, staff peer supervision and counselling, employment assistance counselling and management support.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.
NESA Webinar
How to Write that Winning Resume
Tuesday 4 June 2019
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications. Hear about the common mistakes that block resumes from getting through.
Expected outcomes
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
2 part NESA Coaching Program
Indigenous Cultural Awareness
Starts Wednesday 5 June 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.
This Coaching Program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.
Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community
WHAT YOU CAN EXPECT
Session one: Wednesday 5 June 2019 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Information required to better support Indigenous clients and community
knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Wednesday 12 June 2019 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Each session is expected run for approximately an hour. This live broadcast will include ample Q&A time. Once the series has been completed you will be forward a Certificate of Completion for your portfolio. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
FACILITATOR
Jodi Sampson
Jodi Sampson is a proud Gomeroi Man from North-West NSW. Jodi was raised in “Two-Worlds” in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.
COST
2 part NESA Coaching Program
Managing Challenging and Aggressive Client Behaviour
Thursday 6 June 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Team leaders, managers, all frontline staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Thursday 6 June 2019 at 2pm AEST (1:30pn in SA & NT and 12 noon in WA)
Understand the principles of how to self-manage and remain resilient in confronting situations.
How to maintain safe limits and set client expectations.
Understand how good communication can influence people.
Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety: Thursday 13 June 2019 at 2pm AEST (1:30pn in SA & NT and 12 noon in WA)
Understand the barriers to effective communication and how to maintain limits on client behaviour
How to recognise and deal with clients effectively when you feel like you are being provoked.
Have opportunities through case examples to link theory to practice and application for a safe environment.
FACILITATOR
Nicole Roy
Nicole has a Masters in Human Services, and specialises in psychology and rehabilitation counselling. She is a member of the Australian Society of Rehabilitation Counsellors (ASORC) and has extensive experience within employment and occupational counselling settings, as well as 20 years of experience in health education, stress and wellbeing management.
Nicole’s areas of specialisation include working with clients with complex mental health issues, crisis intervention for clients and staff, staff and client training for Employment Services, staff peer supervision and counselling, employment assistance counselling and management support.
COST
NESA Webinar
Using the Hidden Job Market for Success
Tuesday 11 June 2019
3pm AEST (2:30pm SA & NT and 1pm in WA)
Target Group
Frontline staff
Summary
In the current competitive job market, there are thousands of unlisted jobs that are out there and available for your clients. These are the jobs that make up the Hidden Job Market and won’t be found using traditional job searching methods.
This webinar will explore the best practice for accessing those hidden jobs using non-traditional job search methods. If you want your job seekers to succeed, then this webinar is for you!
WHAT YOU CAN EXPECT
• Identifying the hidden job market and making it work for your job seekers
• Identifying gaps in job search opportunities with job seekers
• Best practice for finding work in the hidden job market
• The importance of networking and empowering our clients to do it
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA 3 part on-line coaching Program
Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework
Starts Thursday 11 July 2019
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy. There are 21 modules in the Learning Centre. You will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.
The model of delivery for this coaching program requires learners to “learn by doing”, which is an active learning approach in which learners will be given work-based activities to be completed as part of the series.
WHAT YOU CAN EXPECT
Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Thursday 11 July 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it?
- Scenarios: Meet Dennis, he’s your newest client.
- Assessment is the Key
- Learn by doing work-based activity: Complete a strengths based assessment
Session two: Negotiating the Job Plan and managing risk: – Thursday 18 July 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- A Job Plan for Dennis
- Reducing the Risk of Non-Compliance
- Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Dennis
Session three: Demystifying the Targeted Compliance Framework: – Thursday 25 July 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)
- Setting up Requirements
- Rules for Notification
- “This Says I’ve Been Cut Off!” Investigating Non-Compliance and Demerits – How Does it Work?
o Provider and Third Party Interviews
o Activities
o Job Referrals and Interviews
o Job Search Requirements
o Unemployment and Work Refusal failures - Innovation time: Minister, I Have an Idea!
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A workbook will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10.000 job seeker interviews and worked with hundreds of employers.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”
