NESA Training Events
WEBINAR
Getting Past the Fear of Employer Objections
Tuesday 9 October 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Front line staff
Summary
Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Hear about what employers think, and how value adding and educating employers will get your job seekers / participants to the front of the queue.
WHAT YOU CAN EXPECT
Why it is a must to prepare the job seeker before the contact
Labour Market research – regional and metropolitan
Researching employer needs
Develop a tailored offer for employers
Making the initial phone contact with employers
Sell the benefits of job seekers to employers
Respond to frequently stated objections
Working in with the employer
FACILITATOR
Matt Eldridge (Controlled Chaos)
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Training Events
WEBINAR
Post Placement Support
Monday 22 October 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
All staff
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
WHAT YOU CAN EXPECT
• Be Prepared – Go in with a plan that is tailored to the employee
• Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
• Communication – How to identify concerns by listening for tones and language
• Action Plans – How to record and escalate information to the appropriate person
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
WEBINAR
Reverse Marketing with Intent
Monday 29 October 2018
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Frontline staff that engage with employers.
Reverse Marketers
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
WHAT YOU CAN EXPECT
• Preparation is key
• Be in a positive mindset
• What approaches have the best results
• What to look for, what to listen for
• What is the best way to respond to objections
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Training Events
3 PART COACHING PROGRAMME
DES 2018: Performance and Leadership for Site Managers (Formerly known as Essential Skills - Site Manager coaching programme for DES 2018)
starts Tuesday 30 October 2018 | 3:00pm AEDT
Target Group
This is suited for site managers or aspiring managers working with the DES contracts.
Summary
Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to DES 2018, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
WHAT YOU CAN EXPECT
Session 1 – How to get your staff meeting their KPI's (Broadcasts on Tuesday 30 October 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Tuning into staff motivations
Developing key team and individual expectations
Moving their comfort zone into the learning zone
Developing and monitoring key lead indicators
Training and continuous improvement
Strong staff review process
Working effectively with office politics
Engaging and improving underachieving staff
Changing negative team behaviours
Mixing it up
Session 2 – What is change management? (Broadcasts on Wednesday 7 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Team planning
Implementing change effectively and quickly
Managing change with your team
What is risk?
Types of risk
Processes around risk management
Managing job seeker attendance
Implementing service delivery and contract commitments efficiently
Tracking budgets
Other performance drivers
Work information flows and processes
Session 3 –DES 2018 Performance management drivers (Broadcasts on Wednesday 14 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)
Outcome cycle
Work information flows and processes
Strong process for maximising placement and outcome performance
Tools for monitoring your activity management for performance increase
How to inspect what you expect
How to make great performance ideas accountable
Key “fast meeting ideas” for results
ESCN/Click Reports
Getting the most from your 3rd party software
Each session is expected to run for approximately 1½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach in which learners will be given work-based activities to be completed as part of the series. Once the series has been completed, participants will receive a Certificate of Completion.
All registrants for the live broadcast will receive a PDF copy of the presentation
FACILITATOR
Matt Eldridge
With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt's diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.
COST
Wednesday 31 October 2018
NESA MASTERCLASS SERIES
Leadership and Moral Courage
In the face of current challenges and future change how does leadership impact on your success?
WHAT ARE THE CRITICAL ISSUES TO ADDRESS?
WHY YOU SHOULD ATTEND
Diverse forms of leadership are being celebrated rather than suppressed. People from a variety of backgrounds now have a seat at the table and leadership no longer has one voice – it has become a conversation.
Armed with this knowledge, we are in a position to formulate creative ideas and take action for effective future leadership.
Topics to be covered
Knowledge and application of core leadership capacities for leadership, which involve the self, the organisation and the systems in which we work
An understanding of group dynamics and how to navigate them
An understanding of how to ‘read the room’ and how to identify preferred communication styles
Our Presenters
Dr. Alexandra Walker
Lecturer at the Centre for Social Impact, UNSW Sydney
Adam Creighton
Economics Editor - The Australian
EVENT DETAILS
Wednesday 31 October 2018
9.00am - 3.00pm
PARKROYAL Melbourne Airport, Arrival Dr, Tullamarine VIC 3045
EVENT PRICES
REGISTRATION
-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
AGENDA
9.00 - 9.30
REGISTRATION
9.30 - 11.00
Dr. Alexandra Walker
How to Read the Room: The stages of group dynamics and identifying connection types
11.00 - 11.15
MORNING TEA
11.15 - 12.30
Dr. Alexandra Walker
Creating, belonging and safety - even during difficult conversations
12.30 - 1.30
LUNCH
1.30 - 3.00
Adam Creighton
3.00
CLOSE
NESA Training Events
2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Part 1: Tuesday 20 November 2018 | 3.00pm AEDT
Part 2: TBC
Target Group
All staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.
This coaching programme is designed to expand thinking and understanding about Aboriginal and Torres Strait Islander communities, their history and contemporary issues, and to facilitate understanding between staff and Indigenous Australians.
You will be provided with historical legislative and policy development information as it pertains to Australian Indigenous peoples, to increase your understanding of how history relates to current Indigenous Australian socioeconomic status.
Over this two part series you will hear Nathan Frank’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
Each session is expected run for approximately an hour. This live broadcast will include ample Q&A time. Once the series has been completed you will be forward a Certificate of Completion for your portfolio. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
WHAT YOU CAN EXPECT
Session one: Tuesday 13 November 2018 at 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Information required to better support Indigenous clients and community
knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Tuesday 20 November 2018 at 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
FACILITATOR
Nathan Frank
Nathan Frank is a Wiradjuri man from Dubbo in Central West New South Wales who has over 10 years’ experience working in the not for profit sector. Nathan has worked in the fields of Indigenous Financial Literacy and Education, and is a member of the NESA Team as a Senior Remote Training Coordinator working on the Aboriginal Mental Health First Aid Project. With a comprehensive understanding of barriers faced by Indigenous Australians, Nathan has developed and delivered award-winning projects targeted at addressing their needs.
COST
NESA Training Events
WEBINAR
How to Write that Winning Resume - Are you doing it wrong ?
Thursday 22 November 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Frontline staff
Summary
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
Hear about the common mistakes that blocks resumes from getting through.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
Friday 23 November 2018
NESA MASTERCLASS SERIES 2
THE BRAVE NEW WORLD OF MARKETING
Join Andrew Griffiths at our upcoming Masterclass
Andrew travels the world teaching organisations how to master their marketing in this brave new world, taking the complexity out of the equation and providing clear, simple advice that will create an approach to marketing that engages and converts.
Andrew is renowned for his lively hands on and robust forums, packed with practical gems.
Topics to be covered
#1. What the new world of marketing actually looks like
#2. The good, the bad and the ugly of marketing – and where most organisations go wrong
#3. Tropic cascade – and how it applies to your business
#4. How well do you really know your customers?
#5. It’s time for some meaningful communication (messages, platforms, storytelling)
#6. Meaningful connection – exactly what is engagement?
#7. The importance of cross industry innovation and communication
#8. How is your corporate karma?
#9. If you’re not growing you’re dying
#10. Bringing it all together
Our Presenter
Andrew Griffiths
Bestselling Author, Entrepreneur and Global Presenter
Who exactly is Andrew Griffiths?
Andrew is known for being a bestselling author and a global presenter. His overnight success is the end result of a lot of hard work, taking his fair share of risks, and learning his lessons to keep on going.
Andrew’s three important keys to success – resilience, belief and determination. Mastering these makes everything change.
Andrew’s obvious success at the recent NESA National Conference was his ability to address issues surrounding business management and marketing at a very practical level.
We received wonderful feedback about Andrew Griffiths from the National Conference in Brisbane –
“He was engaging, well delivered and very relevant.”
“It was about identifying what is unique about us”
“Great content and all very thought provoking” “The opportunities to be able to talk with peers around best practise.”
Limited spots available!
EVENT DETAILS
Friday 23 November 2018
9.00am – 4.00pm
PARKROYAL Melbourne Airport, Arrival Dr, Tullamarine VIC 3045
EVENT PRICES
REGISTRATION
-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA Coaching Program
2 PART COACHING PROGRAM
Managing Challenging and Aggressive Client Behaviour
Starts Wednesday 16 January 2019
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
All staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session online coaching program designed to build skills in dealing effectively with challenging behaviour from an employment services perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series
WHAT YOU CAN EXPECT
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 16 January 2019 at 3pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Understand the principles of how to self-manage and remain resilient in confronting situations.
How to maintain safe limits and set client expectations.
Understand how good communication can influence people.
Learn how to develop effective listening skills and assist clients to develop new skills in communication.
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Thursday 24 January 2019 at 3pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Understand the barriers to effective communication and how to maintain limits on client behaviour
How to recognise and deal with clients effectively when you feel like you are being provoked.
Have opportunities through case examples to link theory to practice and application for a safe environment.
Activity after session one
Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
FACILITATOR
Matt Luttrell (Bounce Australia)
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
COST
NESA Training Events
WEBINAR
Hidden Job Market- unlocking the secrets to success
Tuesday 22 January 2019 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
All Frontline staff
Summary
In the current competitive job market, there are thousands of unlisted jobs that are out there for your clients. You can learn the secrets to unlocking this market and increasing success. This webinar will explore the various job markets and the best practices to access them. There are hidden markets that need to be unpacked and targeted beyond the traditional methods. Using ongoing and current research and evidence, this webinar will gauge the efficiencies of mainstream job markets compared to the hidden job market to make job search more efficient and practical. If you want your jobseekers to succeed, then this webinar is for you!.
what will be covered
- Identify the hidden job market and make it work for the client
- Look and find opportunities in the hidden and mainstream markets
- Compare the online job market to the traditional market
- Identify gaps in job search opportunities with job seekers
- Elevator pitches the 10 Tips and resource
FACILITATOR
Ana Tonkin
Experienced business leader and director of Business Development for the Clariti Group, Ana Tonkin has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training, member services, indigenous organisations, employment services and various customer service industries. Ana’s has expertise in grant researching to capital raising, and unlocking hidden markets.