![Emotional Resilience webinar @ National broadcast](https://nesa.com.au/wp-content/uploads/2018/01/Female-youth-min-300x200.jpg)
NESA Training Events
WEBINAR
Emotional Resilience
Thursday 27 September 2018 | 2.00pm AEST (1.30 SA & NT, and 12noon WA)
Target Group
All staff
Summary
In today’s world it is vital that we are able to cope with challenges and ensure that we are responding appropriately to all situations. This webinar will dive into what emotional resilience is, provide techniques to build emotional resilience in challenging times, and discuss ways to respond to situations out of our control. These techniques can be used to appropriately communicate in any workplace, with any clients or in any situation you are faced with. If you’re interested in developing your level of emotional resilience in our forever changing world, then this webinar is for you.
WHAT will be covered
- Emotional resilience
- Coping mechanisms and how best to use them
- Examples of how emotional resilience can benefit your role and workplace
- Identification of personal areas of improvement for dealing with challenges
FACILITATOR
Ana Tonkin
Experienced business leader and director of Business Development for the Clariti Group, Ana Tonkin has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training to member services, indigenous organisations, employment services and various customer service industries. Ana has expertise in grant research, capital raising and unlocking hidden markets.
COST
OTHER
This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation.
![Attention Management @ National broadcast](https://nesa.com.au/wp-content/uploads/2017/11/Group-meeting-office-min-300x200.jpg)
NESA Training Events
WEBINAR
Attention Management
Monday 8 October 2018 | 2pm AEDT (1:30pm SA, 1pm QLD, 12:30pm NT and 11 am in WA)
Target Group
Managers, team leaders, site managers
Summary
Obviously a distracted employee is a less effective employee. Employees distracted by fellow workers, excessive private web browsing or social media engagement can make mistakes which reduces their performance.
In this 60 minute presentation, founder of HPS, Peter Holtmann, will explain the principle skills that allow managers to connect with their employees on an emotional level and motivate them to focus on their work in order to reach their personal and company goals.
In this webinar you will learn
- How to define and understand the principle skills for attention management.
- How to identify different types of attention.
FACILITATOR
Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.
Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.
His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
![Getting past the fear of employer objections @ National broadcast](https://nesa.com.au/wp-content/uploads/2018/01/Male-with-Staff-300x198.jpg)
NESA Training Events
WEBINAR
Getting Past the Fear of Employer Objections
Tuesday 9 October 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Front line staff
Summary
Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Hear about what employers think, and how value adding and educating employers will get your job seekers / participants to the front of the queue.
WHAT YOU CAN EXPECT
Why it is a must to prepare the job seeker before the contact
Labour Market research – regional and metropolitan
Researching employer needs
Develop a tailored offer for employers
Making the initial phone contact with employers
Sell the benefits of job seekers to employers
Respond to frequently stated objections
Working in with the employer
FACILITATOR
Matt Eldridge (Controlled Chaos)
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
![6 things to focus on when working with reluctant job seekers @ National broadcast](https://nesa.com.au/wp-content/uploads/2017/11/nicholas-green-324622-min-300x200.jpg)
NESA Training Events
WEBINAR
6 things to focus on when working with reluctant job seekers
Monday 15 October 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.
Summary
This webinar provides staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.
WHAT YOU CAN EXPECT
Become the anchor for positive placements of job seekers
Get clarity on needs/vision by asking the right questions
Be authentic in your communication
‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it
Know what is important and deliver on that
Build rapport, develop a sense of trust which allows you to positively influence your job seekers
FACILITATOR
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management, believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
![Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast](https://nesa.com.au/wp-content/uploads/Unsplash_Compressed/Female-sitting-cafe-smiling-Contact-us-min-300x200.jpg)
NESA Training Events
WEBINAR
Post Placement Support
Monday 22 October 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
All staff
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
WHAT YOU CAN EXPECT
• Be Prepared – Go in with a plan that is tailored to the employee
• Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
• Communication – How to identify concerns by listening for tones and language
• Action Plans – How to record and escalate information to the appropriate person
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
![Reverse Marketing with Intent webinar @ National broadcast](https://nesa.com.au/wp-content/uploads/2018/01/brad-neathery-303623-min-300x200.jpg)
NESA Webinar
WEBINAR
Reverse Marketing with Intent
Monday 29 October 2018
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Frontline staff that engage with employers.
Reverse Marketers
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
WHAT YOU CAN EXPECT
• Preparation is key
• Be in a positive mindset
• What approaches have the best results
• What to look for, what to listen for
• What is the best way to respond to objections
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
![DES 2018: Performance and Leadership for Site Managers (formerly known as Essential Skills - Site Manager coaching programme (DES 2018) @ National broadcast](https://nesa.com.au/wp-content/uploads/2018/03/Team-Hands-Support-min-300x212.jpg)
NESA Training Events
3 PART COACHING PROGRAMME
DES 2018: Performance and Leadership for Site Managers (Formerly known as Essential Skills - Site Manager coaching programme for DES 2018)
starts Tuesday 30 October 2018 | 3:00pm AEDT
Target Group
This is suited for site managers or aspiring managers working with the DES contracts.
Summary
Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to DES 2018, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
WHAT YOU CAN EXPECT
Session 1 – How to get your staff meeting their KPI's (Broadcasts on Tuesday 30 October 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Tuning into staff motivations
Developing key team and individual expectations
Moving their comfort zone into the learning zone
Developing and monitoring key lead indicators
Training and continuous improvement
Strong staff review process
Working effectively with office politics
Engaging and improving underachieving staff
Changing negative team behaviours
Mixing it up
Session 2 – What is change management? (Broadcasts on Wednesday 7 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Team planning
Implementing change effectively and quickly
Managing change with your team
What is risk?
Types of risk
Processes around risk management
Managing job seeker attendance
Implementing service delivery and contract commitments efficiently
Tracking budgets
Other performance drivers
Work information flows and processes
Session 3 –DES 2018 Performance management drivers (Broadcasts on Wednesday 14 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)
Outcome cycle
Work information flows and processes
Strong process for maximising placement and outcome performance
Tools for monitoring your activity management for performance increase
How to inspect what you expect
How to make great performance ideas accountable
Key “fast meeting ideas” for results
ESCN/Click Reports
Getting the most from your 3rd party software
Each session is expected to run for approximately 1½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach in which learners will be given work-based activities to be completed as part of the series. Once the series has been completed, participants will receive a Certificate of Completion.
All registrants for the live broadcast will receive a PDF copy of the presentation
FACILITATOR
Matt Eldridge
With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt's diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.
COST
Wednesday 31 October 2018
NESA MASTERCLASS SERIES
Leadership and Moral Courage
In the face of current challenges and future change how does leadership impact on your success?
WHAT ARE THE CRITICAL ISSUES TO ADDRESS?
WHY YOU SHOULD ATTEND
Diverse forms of leadership are being celebrated rather than suppressed. People from a variety of backgrounds now have a seat at the table and leadership no longer has one voice – it has become a conversation.
Armed with this knowledge, we are in a position to formulate creative ideas and take action for effective future leadership.
![NESA Annual Report - Disability Male](https://nesa.com.au/wp-content/uploads/2018/03/2-Disability-min-1024x661.jpg)
Topics to be covered
Knowledge and application of core leadership capacities for leadership, which involve the self, the organisation and the systems in which we work
An understanding of group dynamics and how to navigate them
An understanding of how to ‘read the room’ and how to identify preferred communication styles
Our Presenters
![](https://nesa.com.au/wp-content/uploads/2018/09/Dr.-Alexandra-Walker-300x300.png)
Dr. Alexandra Walker
Lecturer at the Centre for Social Impact, UNSW Sydney
![NESA Masterclass Presenter: Adam Creighton](https://nesa.com.au/wp-content/uploads/2018/09/Adam-Creighton-300x300.jpg)
Adam Creighton
Economics Editor - The Australian
EVENT DETAILS
Wednesday 31 October 2018
9.00am - 3.00pm
PARKROYAL Melbourne Airport, Arrival Dr, Tullamarine VIC 3045
EVENT PRICES
REGISTRATION
-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
AGENDA
9.00 - 9.30
REGISTRATION
9.30 - 11.00
Dr. Alexandra Walker
How to Read the Room: The stages of group dynamics and identifying connection types
11.00 - 11.15
MORNING TEA
11.15 - 12.30
Dr. Alexandra Walker
Creating, belonging and safety - even during difficult conversations
12.30 - 1.30
LUNCH
1.30 - 3.00
Adam Creighton
3.00
CLOSE
NESA Training Events
WEBINAR
Staying Cool Under Pressure
Monday 19 November 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
All staff
Summary
One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation.
Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It’s the nearest we’ll get to having a user manual for the brain and the strategies that Clare shares are guaranteed to work… if implemented.
Expected outcomes
- Identifying the key parts of the brain responsible for staying calm and for ‘losing it’
- Exploring 4 core pressure sources in the workplace
- Building self-awareness around your individual pressure points
- Identifying your sweet spot for positive stress and performance
- Learning 8 strategies for staying cool under pressure, all of which are immediately implementable
FACILITATOR
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Training Events
2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Part 1: Tuesday 20 November 2018 | 3.00pm AEDT
Part 2: TBC
Target Group
All staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.
This coaching programme is designed to expand thinking and understanding about Aboriginal and Torres Strait Islander communities, their history and contemporary issues, and to facilitate understanding between staff and Indigenous Australians.
You will be provided with historical legislative and policy development information as it pertains to Australian Indigenous peoples, to increase your understanding of how history relates to current Indigenous Australian socioeconomic status.
Over this two part series you will hear Nathan Frank’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
Each session is expected run for approximately an hour. This live broadcast will include ample Q&A time. Once the series has been completed you will be forward a Certificate of Completion for your portfolio. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
WHAT YOU CAN EXPECT
Session one: Tuesday 13 November 2018 at 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Information required to better support Indigenous clients and community
knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Tuesday 20 November 2018 at 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.
FACILITATOR
Nathan Frank
Nathan Frank is a Wiradjuri man from Dubbo in Central West New South Wales who has over 10 years’ experience working in the not for profit sector. Nathan has worked in the fields of Indigenous Financial Literacy and Education, and is a member of the NESA Team as a Senior Remote Training Coordinator working on the Aboriginal Mental Health First Aid Project. With a comprehensive understanding of barriers faced by Indigenous Australians, Nathan has developed and delivered award-winning projects targeted at addressing their needs.
![](https://nesa.com.au/wp-content/uploads/2018/05/Nathan-Frank-300x300.jpg)