NESA Training Events
WEBINAR
Understand How Online Applications And Recruitment Databases Are Screening Out Your Job Seekers' Resumes
Wednesday 23 May 2018 | 2:00pm AEST (1:30pm SA & NT and 12noon WA)
Target Group
Designed for Business Development staff, Managers/team leaders, Employment Consultants and frontline staff
Summary
Have you ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.
This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The shift from human eyes to computer software analysing applications has changed the way successful resumes are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers’ success. It will make you look at your resume templates in a whole new light.
Please note that the session has been updated recently and attendees will now receive a page of important links.
WHAT YOU CAN EXPECT
- An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
- The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty – why this doesn’t work with online applications
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list
FACILITATOR
Rebecca Herbertson (Betterlink Group)
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Mental Health - a quick response
Tuesday 29 May 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Mental health problems are all too common in our communities, and we seek to avoid language that could trigger episodes or make matters worse. However, front line staff may come across situations where a client needs immediate assistance. The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health problem. Tune in and listen to Ian Mackie comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within the employment services environment.
key elements
- How social norms are formed
- How to speak and interact to avoid triggering episodes or making matters worse
- When something is not quite right
- How do we conduct our business so that we avoid copycat behaviours
- Referral and follow up
- Helping yourself – building an affirming workplace culture
FACILITATOR
Ian Mackie
Ian has had a long and distinguished career in Queensland schools. He has worked across the state in teaching and principal roles. In the 1990’s he was President of the Teachers’ Union and went on to a long career as a very senior public servant. He served as the first Training Ombudsman returning to schools in 2005 to achieve national acclaim for the “job guarantee” methodology now used in many high schools around the country. He left the Public Service as an Assistant Director General in 2011 to pursue his interest in improving outcomes for Indigenous students. This has led to his intense study and research into the use of Nudge Theory in all schools. He is connected at highest levels of government and business.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
Why you should attend
DES managers need to understand person centered approaches and adopt new techniques to drive quality services and high performing teams. This interactive workshop will cover practical information and techniques for leading effective service and performance.
Our DES forum is specifically designed to meet the needs of:
Regional Managers
Site Managers
New DES Providers
Topics covered
Making Connections
• Lived experience and why it matters
• Understanding the disability landscape
• Identifying and connecting with key referral partners
Service Management
• DEEDS, guidelines and provider compliance
• Achieving performance through 30 30 30 caseload management
• Engagement - reducing resistance through practical person centered approaches
• Building better practice through leading strategic interventions
Maximising Performance
• Retaining employers
• Collaborating for success
• Outcome sustainability through effective post placement and ongoing support
• Tools and resources
Leading services and performance in a consumer driven market
Meet our presenters
Annette Gill
NESA Principal Policy Advisor
Annette has worked with not for profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s. Annette was Policy Manager at NESA from 2003 - 2013. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.
Vanessa Puopolo
NESA Policy Advisor
Vanessa has worked in the employment services sector for over 9 years after completing a Bachelor of Applied Science (Disability) in 2007. In 2013 Vanessa joined the NESA policy team engaging with NESA members through outreach to identify operational and policy related issues across the breadth of all employment programmes including jobactive, DES, TTW and WfD, she is focused on being a voice and influence that helps shape employment programme settings to achieve operational efficiencies for staff whilst ensuring programmes tangibly meeting the needs of job seekers through effective and efficient services.
Event Details
Thursday 21 June 2018
Registration 9.00am
Workshop 9.30am - 4.30pm
Mantra Tullamarine Hotel, Melbourne
Cnr Melrose Drive & Trade Park Drive, Tullamarine
Shuttle Bus from/to Airport: Complimentary
Event prices
NESA MEMBER REGISTRATION
.-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA MEMBER GROUP REGISTRATION
3 OR MORE PEOPLE-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NON-MEMBER REGISTRATION
.-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA Training Events
WORKSHOP
DES 2018 Engagement and Retention Skills
Melbourne | Monday 25 June 2018 | Starts 9.30am sharp
DETAILS
DATE: Monday 25 June 2018
TIME: 9am, for 9:30am start. Finished by 4:30pm
LOCATION: Central location Melbourne
Target Group
Team Leaders, Managers, all frontline staff
Summary
The DES sector is about to experience the biggest shift in service delivery since its inception – the service offered by frontline staff will change from a participation model to a customer-centred model.
To support your staff in the transition to DES 2018 and the new client-focused environment, NESA has engaged with BOUNCE consultancy to develop and deliver this workshop.
This one day workshop will give employment services operational staff and their managers best practice strategies and techniques that they will be able to implement on a daily basis.
Topics being covered
A BOOST TO YOUR CAPABILITY
- The change to the new customer-focussed world
- Practical emotional intelligence tips to engage & retain clients
DEVELOP ATTRACTION & ENGAGEMENT STRATEGIES
- What will attract clients to your service?
- Learn to balance mutual obligation with choice & control – Know what your clients really want
TRANSFORM YOUR SERVICE DELIVERY MODEL
- Refine your service delivery
- Be competitive in the new world
- Change participants’ mindsets without them changing providers
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes many years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
All participants that complete workshop will receive a Certificate of Completion and leave with a comprehensive Professional Training workbook
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Understand how online applications and recruitment databases are screening out your job seekers resumes
Monday 23 July 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All Frontline staff
Summary
Have you every pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.
This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The change from human eyes reviewing the initial application and computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers success. It will make you look at your resume templates in a whole new light.
Please note that the content is always being updated and attendees will receive a list of important links.
WHAT YOU CAN EXPECT
- An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
- The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty – why this doesn’t work with online applications
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list
About the Facilitaor
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Engaging the Reluctant Job Seeker
Monday 6 August 2018 | 2pm AEST (1:30pm in SA, & NT and 12 noon in WA)
Target Group
All front line staff
Summary
Are you or your staff struggling with disengaged job seekers?
Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
WHAT Is Being Covered
- WIIFM – Making the benefits clear and relevant for job seekers
- Ensuring that every contact counts and has a purpose
- Putting a value on the service you offer to job seekers
- Using free online tools that can assist with engagement
- How providing group services can assist with motivation
FACILITATOR
Rebecca Herbertson (Betterlink)
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation itself which can be used as a future resource, will be sent to registrants
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Hard Conversations and the Relationship-Building Process
Monday 13 August 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All frontline staff & site managers
Summary
Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.
Join NESA’s Policy and Communications Officer, Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.
we will explore
- How meaning works (you might be surprised!)
- Communicative styles and their utility
- The fight or flight response and how to manage it
- The importance of altercentrism
- Speaking with your ears (active listening strategies)
FACILITATOR
Dr. Colin Harrison
Dr. Colin Harrison holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
How to Write that Winning Resume
Monday 20 August 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All Front Line staff
Summary
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to specific job applications.
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Building rapport in 23 seconds
Thursday 23 August 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
We’ve all heard how much first impressions matter, but when you’re in the sales game, it’s absolutely crucial.
It could be the difference between closing a deal or getting hung up on, in the first phone call.
This webinar will explore how to build rapport with someone in the first 23 seconds and how that can increase your performance, leading to better employer relationships and outcomes.
WHAT YOU CAN EXPECT
- Why it all starts with mindset
- Why the first 23 seconds is crucial to creating a good impression
- Introduction to Emotional Intelligence
- Understanding the four personality types (DISC)
- How to captivate your client’s attention
- Timing your pitch perfectly
- Learning to decrease the amount of rejections
- Understanding the client’s psychology and mindset.
FACILITATOR
Raimond Volpe
Raimond Volpe is an established and experienced sales trainer. He has over 25 years sales experience in the finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part of a successful sales process.
Raimond is the International Best Selling Author of “Success1010 For Living”. He believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Effective Telephone Techniques to Engage with Job Seekers
Friday 24 August 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Contact staff, reception staff and other frontline staff looking for engagement and retention advice
Summary
The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.
Listen to Matt Luttrell’s upbeat and positive approach for staying on topic and getting what you require. Matt will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.
WHAT YOU CAN EXPECT
- Preparing the call ahead of time to assure the clarity of your message
- Stress management techniques for centralised contact systems staff
- De-escalating conversations with angry/agitated/confused job seekers
- Techniques for sourcing the information from job seekers that providers need
- After the horse has bolted – engaging and supporting job seekers who independently find work
The webinar will provide attendees with practical ideas to build their confidence and skills and to improve their success rates.
FACILITATOR
Matt Luttrell (Bounce Australia)
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services, Matt started his journey in recruitment, ending up in senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Participants will receive as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
