Achieving my KPIs – A webinar for frontline staff
Target group
Front line staff
Summary
This training is designed to empower frontline staff by giving them relationship skills and planning strategies to improve their ability to meet their KPIs.
Information delivered in this training is designed to complement the “Managers: how to get your staff meeting their KPI” training, to ensure staff and managers are working towards the same performance goals.
Training topics include:
- How to clarify expectations
- Activity = results planning
- Planning your day/week/month and year’s results
- Planning performance lead indicators
- Empowering participants to get their own results
- Caseload segmentation and progress planning
- Identifying and maintaining momentum close to results
- Where to focus time (working smarter rather than harder)
- Progress reporting to organisation and managers
- Moving your placement to outcome
Learning outcomes:
- Clarity on were to focus daily time
- Confirmation on what leads to results
- Knowledge to support staff relationships with managers and the organisation.
Facilitator
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
Cost
NESA members $60pp (inclusive of GST)
Non-members $75pp (inclusive of GST)
Other
The live broadcast will include ample Q&A time and will run for approximately 90 minutes. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Getting past the fear of employer objections webinar
Target group
Front line staff
Summary
Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Join us and hear about what employers think, and how value adding and educating employers will get your job seekers to the front of the queue.
Our Getting past the fear of employer objections webinar is being broadcast on Thursday 23 November 2017 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)
- Why do employers object?
- How do you react?
- Common objections and how you should react
- Effective objection handling skills
- Advocating for your job seekers
Facilitator
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
Cost
NESA members $60pp (inclusive of GST)
Non-members $75pp (inclusive of GST)
Other
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Our Performance Management : How to get your staff to achieve KPIs webinar is live on Wednesday 6 December 2017 at 3pm AEDT (2.30pm SA, 2pm QLD, 1.30pm NT, and 12 noon in WA)
The key to management is getting 100% from each of you staff. This session looks at how to empower staff to get the best results for the provider. The session is suitable for managers in any employment industry programme.
The live broadcast will include ample Q&A time and is expected to last approximately one hour. Registrants for the live broadcast will receive a PDF copy of the presentation which can be used as a future resource. After the webinar finishes you will be sent a Certificate of Participation for your portfolio.
What is being covered:
- Tuning in to staff motivations
- Developing key team and individual expectations
- Moving staff from their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving under-achieving staff
- Changing negative team behaviours
- Mixing it up
Who should attend : Managers (or aspiring managers) and team leaders.
Learning outcomes:
- Renewed confidence
- Strategies to get the best out of your team
Presenter: Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to achieve stronger outcomes.
The cost to attend this webinar is $60 for NESA members or $75 for non-members (including GST) per registrant.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
REGISTER NOW
SUBSCRIBE TO OUR NEWSLETTERS
WEBINAR
Communication Skills – Emotional Intelligence, Building Rapport and Resilience
Wednesday 13 December 2017 | 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)
Target group
Frontline Staff, Team Leaders, Managers and Consultants
Summary
When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.
This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.
It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.
Learning Outcomes
- Emotional Intelligence Tips;
- Understanding Others;
- Building Rapport;
- Developing Resilience;
- Influencing Power
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry.
Matt lists his strengths as Integrity, Honesty and Accuracy, all of which are critical components when building and maintaining relationships with key stakeholders. Matt is now the National Program Manager at Bounce Australia where he is in regular contact with management and staff of Employment Services and Corporate Organisations to develop programs that add value to their services (in other words, Matt walks the talk himself).
Cost
NESA Member
$
60
per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Non-member
$
75
per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Other
Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered and on the day cannot make it, please speak to Max.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311.
NESA Training Events
WEBINAR
Planning Pathways to Outcomes
Tuesday 30 January 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Designed for Team Leaders, Employment Consultants and frontline staff.
Summary
This webinar is aimed at staff who are meeting with job seekers regularly. It will cover the following topics:
- The importance of always having an agenda
- Goal setting with job seekers
- Reverse career planning
- The action planning process.
At the end of the webinar, practitioners will have a blueprint which they can use with their clients in as little as 15 minutes to help job seekers to achieve better outcomes.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Engaging the Reluctant Job Seeker
Thursday 1 February 2018 | 3:00pm AEDT (2:30pm SA, 2:00pm QLD, 1:30pm NT & 12 noon in WA)
Target Group
Frontline staff and Site Managers
Summary
Are you or is your site struggling with disengaged job seekers? Our webinar is aimed at front line staff and Site Managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
What's being COVERED
- WIIFM – Making the benefits clear and relevant for job seekers
- Ensuring that every contact counts and has a purpose
- Putting a value on the service you offer to job seekers
- Using free online tools that can assist with engagement
- How providing group services can assist with motivation
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE
COST
OTHER
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Mental Health First Aid (MHFA)
Sydney | Thursday 8 & Friday 9 February 2018 | 9.30am AEDT
DETAILS
DATE: Thursday 8 & Friday 9 February 2018
TIME: Starts at 9:30am
LOCATION: NESA Sydney office, Level 1, 33-35 Belmont Street SUTHERLAND NSW 2232
Target Group
All staff
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
COST
OTHER
At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Mental Health First Aid (MHFA)
Brisbane | Wednesday 14 February & Thursday 15 February 2018 | 9.30am AEST
DETAILS
DATE: 14 & 15 February 2018
TIME: Starts 9:30am
LOCATION: Brisbane
Target Group
All staff
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
COST
OTHER
At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Mental Health First Aid (MHFA)
Melbourne | Wednesday 21 & Thursday 22 February 2018 | 9.30am AEDT
DETAILS
DATE: Wednesday 21 and Thursday 22 February 2018
TIME: 9.30am AEDT
LOCATION: NESA Melbourne office, Level 8, 20 – 22 Albert road, SOUTH MELBOURNE 3205
Target Group
All staff.
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
COST
OTHER
At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Understanding jobactive Outcomes workshop
Melbourne | Tuesday 6 March 2018 | Starts 9.30am AEDT
DETAILS
DATE: Tuesday 6 March 2018
TIME: 9 am for a 9:30am commencement
LOCATION: Central Melbourne venue TBA
Target Group
jobactive consultants of all levels of experience – perfect for new starters and experienced consultants who are moving into an Outcomes management role, or who just want to learn how Outcomes work!
Summary
In a performance-driven sector, it’s important that your staff understand jobactive Outcomes. Outcomes are what we strive for. Successful Outcomes can change the lives of our job seekers, and it’s Outcomes that, to a large extent, drive our business. But it’s a complex topic. An understanding of jobactive Outcomes requires an understanding of how many different things work together – how a job seeker’s circumstances determine their outcome requirements, and how a job seeker’s subsequent achievements are supported with evidence. An understanding of jobactive Outcomes also requires an understanding of all the things that can happen as a job seeker tracks towards an Outcome: variations in earnings and hours worked, breaks in employment, discrepancies between DHS data and the evidence you hold… and much more.
Our one-day Understanding jobactive Outcomes workshop builds a core understanding of Outcomes before moving into some of the more complex areas around 4, 12 and 26 Week Employment Outcomes. As well as learning the theory you’ll be working through plenty of practical exercises – so bring calculators
You will learn about
- Building the Outcomes foundations: job seekers, requirements and evidence
- Outcome start dates – why they matter, how they are set, and how they can change
- 4 and 12 week Outcomes – how they work together
- 26 week Outcomes
- Variations in earnings
- Permissible breaks
- Discrepancies
- Payslip verified Outcomes
- Apportioning income and hours
- Education Outcomes
- Outcomes and ESS
About Damien Opolski
A career spanning more than 30 years gives Damien Opolski a rare insight into Australian government employment services. Damien spent 12 years as manager of the Department of Employment’s Learning Centre – a role which saw him closely involved with policy and IT development, and with responsibility for developing and delivering policy, systems and capability-building training for providers. This, coupled with Damien’s frontline experience (during a CES career in metropolitan and regional South Australia, he estimates he conducted 10,000 job seeker interviews and worked with hundreds of employers), allows him to offer this unique training experience. Damien has more than 20 years’ experience in delivering training straight to frontline employment consultants and their managers, and Department staff in programmes such as jobactive (and its predecessors), DES, RJCP, TTW and ParentsNext.
COST
OTHER
At the conclusion of the workshop participants will receive:
- A comprehensive Professional Training workbook
- A Certificate of Attendance for their portfolio
- Confidence to utilise the knowledge and skills in the workplace
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
