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Strong Compliance = Strong Performance workshop
Target group
Operation managers, performance managers, compliance & quality managers, regional and site managers.
Summary
The Strong Compliance = Strong Performance workshop carefully examines all aspects of compliance and performance within the employment services framework including defining compliance, quality and performance, as well as the techniques and useful monitoring tools to turn compliance into performance. It has a strong focus on understanding how the driver of KPIs can influence the Star Rating system.
The workshop will have active discussion regarding industry best practice, covering both the DES and jobactive requirements.
During the workshop participants will learn about:
- Crucial contractual requirements
- Setting performance targets
- Efficiency: how to make maximum return
- Management, and setting appropriate KPIs to meet goals
- Strategic caseload management to increase performance
- Accessing large caseload marketing information quickly
- Process KPIs: what to watch and what not to watch
- Relationship building
- Conversions techniques: make every placement count
- Labour market strategies: standing out
- Performance and compliance monitoring tools
- How to get the most from each Star
Facilitator
Matt Eldridge
With over 20 years’ practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
This workshop can be delivered in-house; where it can be contextualised and reflective of your organisational procedures and systems.
Cost
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)
Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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3 part series starts on Wednesday 7 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target group
Designed for Employment Consultants / Case Managers
Summary
Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Wednesday 7 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Brief history of employment services
Role of the consultant
Contract and service delivery
DES contract KPI’s and remaining compliant
Managing participant expectations
Core servicing steps
Social security law
Consultant tools of the trade
Appointment management
Activity: Segment your caseload into industry and client cohort groups
Session 2 – Working with participants (Broadcasts on Wednesday 14 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Activity discussion
Case management planning skills to meet KPI
Participant centred servicing.
Case note structure and strategies
Creating effective Job Plans
Resume building
Challenges to employment
Activity: Research the Disability Service Standards and Principles – what are they?
Session 3 – Wrap around serving your participants (Broadcasts on Wednesday 21 June 2017 at 2pm AEST (1:30pm in SA & NT and 12noon in WA)
Activity discussion
Lifestyle adjustment
DES Post Placement Support process and strategies for when placements fall over
Engaging stake holders
DES Outcome cycle
Ongoing support
Job in jeopardy
Individual rights
Facilitator
John Francis
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.
Cost
NESA members $180pp
Non-members $225pp
One payment for the 3 part series | Prices are inclusive of GST.
Other
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Target group
Operation managers, performance managers, compliance & quality managers, regional and site managers.
Summary
The Strong Compliance = Strong Performance workshop carefully examines all aspects of compliance and performance within the employment services framework including defining compliance, quality and performance, as well as the techniques and useful monitoring tools to turn compliance into performance. It has a strong focus on understanding how the driver of KPIs can influence the Star Rating system.
The workshop will have active discussion regarding industry best practice, covering both the DES and jobactive requirements.
During the workshop participants will learn about:
Crucial contractual requirements
Setting performance targets
Efficiency: how to make maximum return
Management, and setting appropriate KPIs to meet goals
Strategic caseload management to increase performance
Accessing large caseload marketing information quickly
Process KPIs: what to watch and what not to watch
Relationship building
Conversions techniques: make every placement count
Labour market strategies: standing out
Performance and compliance monitoring tools
How to get the most from each Star
Facilitator
Matt Eldridge
With over 20 years’ practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
This workshop can be delivered in-house; where it can be contextualised and reflective of your organisational procedures and systems.
Cost
NESA Members: 1-3 people $300 | 4-9 people $250 | 10+ people $200 (Members must be from the same organisation)
Non-members: $375 per person
All prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Selling skills for outcomes workshop
Target group
Business Development and Reverse Marketers, and other frontline staff that engage with employers.
Summary
Our competitive market place means that you may only get one crack at the employer. It doesn’t matter which of the employment services you deliver, the way you engage with your employers should be an absolute commercial priority. So is it time to develop new strategies and techniques to penetrate the employer market, and have the most impact on performance improvement? I invite you to consider if you need to sharpen negotiation, consultative and objection handling skills: your selling skills. This workshop is suitable for anyone that engages with employers.
Want to know more? Then please register and come along to our Selling Skills for Outcomes workshop.
Our Selling Skills for Outcomes workshop has a focus on developing strong employer engagement skills so employment services industry staff can sell the service to employers in target markets. It will assist staff to remain calm and resourceful; and provide them with techniques to systematically do the job.
During the workshop participants will learn about:
Effective communication and rapport building
- Understand the 3 major modalities; visual, auditory and kinesthetic
- Learn how to identify people’s buying strategies through their modalities
- How to build instant rapport with people – language tonality and physiology
- Strategies for building rapport with the two genders
The behavioral aspects of selling
- Are you positive about selling?
- Ethical selling – meeting the needs of your clients
- Annihilating limiting beliefs about yourself – dealing with rejection
- Types of questions to use – the sales meeting
- Focusing on the behaviour that will produce a sale
The process of selling
- Understanding what makes a good sales person
- Demystifying selling
- Cold call – A process that makes cold calling easy
- Using job boards and other resources
- Creating an effective control database
- The importance of following up – why is it so?
- The activities that produce a sale
- How to monitor your progress (sales pipelines and monitoring resources)
- Why KPI is important
Testimonials
“Really enjoyed this workshop, very professional, an expert in his field. Definitely using this in my field at work. […] Knows the subject matter with a wealth of experience” (Brisbane public workshop)
“The training you have created and delivered has certainly raised awareness and focus of our staff on the need to make Sales Activity a priority. There was certainly a clear buzz in the room and a vibe of change being necessary. It was great to see the overall level of engagement and acknowledgement that change is needed, and hearing Employment Consultants and Business Developers articulate what we need and why, and putting out larger targets than we will actually set them will help us to travel along this road”, (Employment services Manager In-house workshop Adelaide)
Facilitator
Alex Kalafatis
Alex Kalafatis was the Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept throughout his department with great success. These days Alex is a business improvement coach, and his aim and his passion is to assist people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his client’s success. His clients include the ‘top end of town’ – multinational and large organisations right through to working one-on-one with job seekers.
Cost
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)
Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?
Broadcast live on Tuesday 20 June 2017 at 2:30pm AEST (1:30pm SA & NT, and 12:30pm WA)
Target group
Case managers, employment consultants and all frontline staff that support job seekers in their placement
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
What’s being covered
Be Prepared – Go in with a plan that is tailored to the employee
Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
Communication – How to identify concerns by listening for tones and language
Action Plans – How to record and escalate information to the appropriate person
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Broadcast live on Tuesday 20 June 2017 at 4 pm AEST (3pm SA and NT, and 2pm WA)
Target group
All staff that engage with employers.
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
What’s being covered
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
The webinar will provide attendees with practical ideas to build their confidence and skills and improve their success rate.
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.
Other
The live broadcast will include ample Q&A time and will run for approximately an hour.
So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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How to Change Barriers into Outcomes workshop
Target group
Case Managers, Employment Consultants and other frontline staff that engage with the job seeker / participant.
Summary
Specifically developed in response to requests from staff in jobactive and DES providers, Alex’s program targeting job seeker motivation has been well received over the past 6 years. The workshop offers practical, workable, integrated, and sustainable strategies for all employment services staff.
Learn how the fundamentals of Neuro Linguistic Programming can be used to ensure sustainable employment outcomes for your organisation.
Do you have clients that present with the following challenges?
• Lack of personal growth and job opportunities
• Relationship Problems
• Low confidence and self-esteem
• Self-sabotaging behaviour
During the workshop participants will learn how :
- to assist your clients to create job opportunities by understanding how beliefs and values influence behaviour.
- to help your clients increase their low confidence and self-esteem, by turning their excuses and stories from negatives into positives.
- we self-sabotage.
- environment and past experiences influence decision making.
- we create our own limits and stories that stop us from moving forward.
- to get clients to take responsibility for their outcomes.
- to further develop the effectiveness of your communication skills.
The workshop will provide participants with time to stop and reflect, as well as practical understanding of a new strategy for dealing with clients.
Key Benefits:
- Improve the quality of your relationships.
- Benefit from an engaging, experienced, approachable presenter
This is effective, interactive, value-for-money training developed specifically for the employment services sector.
Facilitator : Alex Kalafatis
Alex was the Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept of personnel development throughout his department with great success. After corporate life he worked as a clinical psychologist opening up his own practice in 2006. He then studied NLP and started his own coaching practice in 2010, with the aim of assisting people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his clients’ success. His clients included multinational and large organizations right through to working with people one on one. His mission is to create positive change in both people and organisations.
Cost
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)
Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Register now
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2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Wednesday 19 July 2017 | 2:00pm AEST (1:00pm SA & NT, and 12 noon WA)
Target group
All industry staff
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.
This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.
Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.
What you can expect
Session one: Wednesday 19 July 2017 at 2pm AEST (1:30pm SA & NT and 12 noon WA)
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Wednesday 26 July 2017 at 2pm AEST (1:30pm SA, & NT and 12noon WA)
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.
Meet the facilitator
Gail Reynolds-Adamson
Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia.
Gail has designed and facilitated cultural awareness, cultural competency and cultural intelligence courses for more than 2 decades and currently assists organisations in implementing lasting behavioral and attitudinal change. Gail is a director for both Indigenous Consulting Group and Kaata Tidje.
NESA Member
$
120
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Non Member
$
150
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Register now
NESA Training events
Take your skills to the next level with NESA tailored training!
Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311 | e maxc@nesa.com.au
Register now
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WEBINAR
How to write that winning resume
Tuesday 15 August 2017 | 2:00pm AEST (1:00pm SA & NT, and 12 noon WA)
Target group
Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff
Summary
Join our How to write that winning resume webinar (Tuesday 15 August at 2pm AEST) and listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects that go into the modern resume. There will be plenty of time for your questions to be answered.
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to suit specific job applications.
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
Meet the facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
NESA Member
$
60
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Non-member
$
75
Per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Other
After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
NESA Training events
Take your skills to the next level with NESA tailored training!
Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311 | e maxc@nesa.com.au