NESA Webinar
Providing Customer Service Everyone Will Love
Tuesday 26 March 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
There is a saying that goes; “A satisfied customer is the best business strategy of all.” You would all agree that without customers, you would have no business at all, right?
This webinar is a deep dive into the customer service essentials, in order for you to create not only happy customers, but advocates of you (your personal brand), and your business.
WHAT YOU CAN EXPECT
- Characteristics of the Ideal Customer Service Representative
- Assist in creating a framework to delivering outstanding customer service
- Owning your personal Brand
- Identify individual strengths and weaknesses
- How to gain constructive feedback
- Use the 3 A’s
Facilitator
Brad Jensen
With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.
Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.
Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
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Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
