NESA Coaching Program
3 PART COACHING PROGRAM
jobactive Employment Consultant Induction
Thursday 14 March 2019
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Frontline staff – New workers in jobactive
Summary
In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our jobactive Employment Consultant Induction coaching program has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
We understand that recruitment is ongoing and new staff are commencing all the time. So that they won’t miss out, this coaching program series will be repeated every two months.
Over three webinar sessions, Matt Eldridge will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction program
WHAT YOU CAN EXPECT
WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 14 March 2019 at 3pm AEDT)
Brief introduction to the industry
Consultants’ “tools of the trade”
Negotiation strategies
Creating behavioural change
Effective questioning strategies
Strategies for client cohorts
Effective interviewing
Working with resistance
Activity: Segment your caseload into industry and client cohort groups
WEBINAR 2 – Service Delivery (Broadcasts on Thursday 21 March 2019 at 3pm AEDT)
Case management strategies to meet KPI’s
Case noting strategies
Creating effective Job Plans
Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
Effective diary management
Activity management
Client marketing strategies
Proof of service
Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement
WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 28 March 2019 at 3pm AEDT)
Post placement support process
Outcome cycle
Evidence collection
Strategies for when placements fail
Strategies to ensure clients declare income
Technology to support the job seeker and employer
Workplace modification