NESA Webinar
HOW TO ENGAGE, SELL & COMMUNICATE OVER THE PHONE (with Objection handling tips)
WEDNESDAY 23 NOVEMBER 2022
2.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All frontline staff
SUMMARY
The phone is a powerful efficient job seeker engagement
tool. Like face-to-face engagement, phone conversations
allow you to build a connection, answer questions and solve
problems instantly. Unlike face-to-face meetings it is harder
to establish body language or tone and without those visual
cues detrimental mistakes can easily be made.
The great news is with a little practice and the right
techniques you can learn all the skills, tips and tricks to
communicate effectively over the phone and make your
outcomes successful. Raimond Volpe has created this
roadmap to help you master the phone and gain an objection
handling edge
WHAT YOU CAN EXPECT
- How to be confident and professional in all your phone
calls and voicemail messages - How to build trust and a rapport over the phone
- How to communicate a message that job seekers will
clearly understand and remember - How to make your job seeker feel important over the
phone - Tips, tricks and tools for engagement
- How to handle confrontation and objections
- Body language over the phone
Facilitator
Raimond Volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021. Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance. Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry. Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
EVENT REGISTRATION
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