When:
July 27, 2022 @ 2:00 pm – 3:00 pm
2022-07-27T14:00:00+10:00
2022-07-27T15:00:00+10:00
Where:
On line
Cost:
The cost to attend this webinar is $60 for NESA members or $75 for non-members (including GST) per registrant.
Contact:
NESA Webinar
How To Engage and Communicate Over The Phone
WEDNESDAY 3 August 2022
TARGET GROUP
All Staff
SUMMARY
The phone is a powerful and efficient job seeker engagement tool. Like face-to-face engagement, phone conversations allow you to build a connection, answer questions and solve problems instantly. Unlike face-to-face meetings it is harder to establish body language or tone and without those visual cues detrimental mistakes can easily be made.
The great news is with a little practice and the right techniques you can learn all the skills, tips and tricks to communicate effectively over the phone and make your outcomes successful. Raimond Volpe has created this roadmap to help you master the phone and gain an objection handling edge.
WHAT YOU CAN EXPECT
- How to be confident and professional in all your phone calls and voicemail messages
- How to build trust and a rapport over the phone
- How to communicate a message that job seekers will clearly understand and remember
- How to make your job seeker feel important over the phone
- Tips, tricks and tools for engagement
- How to handle confrontation and objections
- Body language over the phone
Facilitator
RAIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
REGISTER NOW
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OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
EVENT REGISTRATION
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