What you will hear about:

 Typically, you will find people with these four communication styles in any workplace
 How to gain respect with strategic language and without being a bully
 Framing phrases to become assertive
 How to speak up for yourself and learn your range
 You will be able to learn your triggers, set boundaries, and control emotions
 How to have the confidence to ask for what you want
 The three Cs of assertive communication
 Using words, tone, and body language to be more assertive
 Dealing with angry clients and coming out on top
 Delivering and packaging up a combative message to get a great result
 How staff can be assertive without being rude
 What are two signs of an assertive personality
 How to say no to a request
 Changing the way you are thinking and become more assertive
 How your upbringing may have affected your level of assertiveness
 Disagreement and differences do not need to be a bad thing
 Why research shows that women are more agreeable than men
 How to stand up for yourself
 Learning to feel confident and making others feel confident
 Body language to be assertive