NESA Webinar
How to Create More Impact by Learning Assertiveness
Wednesday 15 March 2023
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
Assertiveness can help you control stress and anger and improve your coping skills.
Assertiveness can help you express yourself effectively and stand up for your point of view while also respecting others’ rights and beliefs. Being assertive can also help boost your self-esteem and earn the respect of others.
Regardless of the industry or organisation you work, every workplace has the same issues in common. Each office will have its fair share of imperious managers, bossy co-workers, forceful clients, or a difficult team member. The one way to effectively and respectfully to stand up to them is to be assertive. This one skill can boost your self-esteem, and positively impact your workplace achievement and personal happiness.
This webinar will explore how to quickly build up your assertiveness skills.
WHAT YOU CAN EXPECT
- Typically, you will find people with these four communication styles in any workplace
- How to gain respect with strategic language and without being a bully
- Framing phrases to become assertive
- How to speak up for yourself and learn your range
- You will be able to learn your triggers, set boundaries, and control emotions
- How to have the confidence to ask for what you want
- The three Cs of assertive communication
- Using words, tone, and body language to be more assertive
- Dealing with angry clients and coming out on top
- Delivering and packaging up a combative message to get a great result
- How staff can be assertive without being rude
- What are two signs of an assertive personality
- How to say no to a request
- Changing the way you are thinking and become more assertive
- How your upbringing may have affected your level of assertiveness
- Disagreement and differences do not need to be a bad thing
- Why research shows that women are more agreeable than men
- How to stand up for yourself
- Learning to feel confident and making others feel confident
- Body language to be assertive
Facilitator
Raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
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