When:
April 11, 2023 @ 2:00 pm – 3:00 pm
2023-04-11T14:00:00+10:00
2023-04-11T15:00:00+10:00
Where:
On line
Cost:
The cost to attend this webinar is $75 for NESA members or $90 for non-members (including GST) per registrant.
Contact:
Sue Testa
03 9624 2311

Emotional Intelligence, Building Rapport and Resilience

Tuesday 11 April 2023

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All frontline staff

SUMMARY

When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.

This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with job seekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.

It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.

WHAT YOU CAN EXPECT

  • Emotional Intelligence Tips;
  • Understanding Others;
  • Building Rapport;
  • Developing Resilience;
  • Influencing Power.

Facilitator

Linda peirson

Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

Linda Pierson PD Trainer Blue Circle 300x300 - Emotional Intelligence, Building Rapport and Resilience

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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