Effective Case Management Within The Employment Services Sector

Calendar

When:

June 22, 2023 @ 2:00 pm – 4:00 pm

2023-06-22T14:00:00+10:00

2023-06-22T16:00:00+10:00

Where:

On line

Cost:

Cost for NESA members $150 and non-members 180 (inclusive of GST) per registrant.

Contact:

Sue Testa

03 9624 2311

NESA Coaching Program

Effective Case Management Within The Employment Services Sector

ONLINE COACHING PROGRAM

Thursday 22 June 2023

2.00 to 4.00 PM AEST

PROGRAM: Goto Webinar

TARGET GROUP

All frontline staff

SUMMARY

Delivery of effective case management is an essential component of the employment services contract delivery. A successful case management framework requires a comprehensive understanding of employment services practices, job seeker barriers and perceptions coupled with a solution-focused, client-centred approach.

WHAT YOU CAN EXPECT

Effective Case Management

Work within the Employment Services
Case Management framework Improving participant engagement

Working with Clients and their Barriers

Addressing participant barriers and perceptions
Strategies to enhance performance levels

The coaching program aims to help you to understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to engage with clients and to address their barriers within a pragmatic and easy to apply case management framework. Participants are expected to contribute to the discussion and to consider alternative and innovative approaches. The delivery of this coaching program requires ‘learning by doing’, and participants will be encouraged to offer scenarios for discussion.

Facilitator

Sharon mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For many years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and is working as a psychotherapist in employment services. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

$ 150

per registrant

Prices are inclusive of GST

$ 180

per registrant

Prices are inclusive of GST

OTHER

The coaching program is expected to run for approximately 120 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. On completion , participants will receive a Certificate of Completion.