When:
April 15, 2021 @ 12:00 pm – 1:00 pm
2021-04-15T12:00:00+10:00
2021-04-15T13:00:00+10:00
Where:
National broadcast
Cost:
NESA members $120 and non-members $150 (inclusive of GST) per registrant.
Contact:
Max Croft
03 96242311

NESA 2 Part Online Coaching Program

Effective Case Management within the Employment Services Sector

Thursday 15 & 22 April 2021

Starts 12 noon (11.30am in SA & NT and 10.00am in WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

WISEEmployment 300x197 - Effective Case Management within the Employment Services Sector

WISE STAFF ONLY

Global Skills Logo - Effective Case Management within the Employment Services Sector

GLOBAL SKILLS STAFF ONLY

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CVGT STAFF ONLY

TARGET GROUP

Frontline staff

SUMMARY

Delivery of effective case management is an essential component of the employment services contract delivery. A successful case management framework requires a comprehensive understanding of employment services practices, job seeker barriers and perceptions coupled with a solution-focused, client-centred approach.

WHAT YOU CAN EXPECT

Session one: Effective Case Management – Thursday 15 April 2021 at 12 noon (11:30am SA & NT and 10am WA)

  • Work within the Employment Services
  • Case Management framework Improving participant engagement

Session two: Working with Clients and their Barriers – 22 April 2021 at 12 noon (11:30am SA & NT and 10am WA)

  • Addressing participant barriers and perceptions
  • Strategies to enhance performance levels

OTHER

The coaching program aims to help you to understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to engage with clients and to address their barriers within a pragmatic and easy to apply case management framework. Participants are expected to contribute to the discussion and to consider alternative and innovative approaches. The delivery of this coaching program requires ‘learning by doing’, and participants will be encouraged to offer scenarios for discussion.

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

Facilitator

SHARON MAMO

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

Sharon Mamo Blue Circle 300x300 - Effective Case Management within the Employment Services Sector

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL