April 9, 2020 @ 2:00 pm – 3:00 pm
On line broadcast
Cost: NESA members $120 and non-members $150 (inclusive of GST) per registrant. One payment for the two part series.
Max Croft
03 9624 2311

NESA 2 part Coaching Program

Developing Emotional Intelligence

Thursday 9 & 16 April 2020

Starts 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff


Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy and social skills. The training explains what EI is and its role in improving performance in the workplace. Emotional intelligence also strengthens relationships among co-workers, contributing to a stable team in the workplace and to harmonious internal and external relations.


Our Coaching Program is based on the 5 domains of Emotional Intelligence:

  • Self-Awareness – Understanding how self-aware participants are; reviewing the value of self-awareness and providing an opportunity to develop self-awareness skills.
  • Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs; looking at methods of improving self-management and overcoming negative ‘self-talk’.
  • Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
  • Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
  • Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’; looking at real life situations and how emotional intelligence plays a part; reviewing ways of further improving relationships using emotional intelligence.

The Coaching Program is delivered in two parts on-line as one hour webinar sessions

Session one: Emotional Intelligence – Understanding EI in Employment Services – Thursday 9 April 2020 at 2pm AEST (1:30pm SA & NT, and 12 noon in WA)

 Learn about the five domains
 How to enhance your EQ
 The EI models – Triune Brain Theory – The BRA model – Goleman’s Model
 The Mood metre and the Mood Rule

Session two: Emotional Intelligence – Strategies to Boost EI – Thursday 16 April 2020 at 2pm AEST (1:30pm SA & NT, and 12 noon in WA)

 Putting Emotional Intelligence into your practice


Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.


Sharon Mamo

Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.

Sharon Mamo new 300x299 - Developing Emotional Intelligence


NESA Member

$ 120
per registrant
  • Prices are inclusive of GST


$ 150
per registrant
  • Prices are inclusive of GST