June 13, 2018 @ 2:00 pm – 3:30 pm
National broadcast
NESA members $180 and non-members $225 (inclusive of GST) per registrant.
Max Croft
03 96242311

NESA Training Events


DES 2018 Employment Consultant Induction

Starts Wednesday 13 June 2018 | 2:00pm AEST

Target Group

New DES Frontline staff


In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES 2018 Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave). 

Our Employment Consultant Induction coaching programme has a focus on the DES 2018 core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.


Over three on-line webinar sessions, Matt Eldridge will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes. 

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.


Expected outcomes

  • Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Wednesday 13 June 2018 at 2pm AEST (1:30pm SA and NT and 12noon WA)
  • Brief history of employment services
  • Role of the consultant
  • Contract and service delivery
  • DES 2018 contract KPI’s and remaining compliant
  • Managing participant expectations 
  • Core DES 2018 servicing steps 
  • Social security law
  • Consultant tools of the trade
  • Appointment management

Activity: Research and summarise what is a “Client Centred focussed service”

Session 2 – Working with participants (Broadcasts on Friday 15 June 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Case management planning skills to meet KPI
  • Participant centred servicing.
  • Case note structure and strategies
  • Creating effective Job Plans
  • Resume building
  • Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Friday 22 June 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Lifestyle adjustment
  • DES Post Placement Support process and strategies for when placements fall over
  • Engaging stake holders
  • DES Outcome cycle
  • Ongoing support
  • Job in jeopardy
  • Individual rights


Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.


NESA Member

$ 180
per registrant
  • Prices are inclusive of GST


$ 225
per registrant
  • Prices are inclusive of GST


For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL